They replaced the screen on my iphone while I waites and gave me a veterans discount. Mr Hauner was…read morepolite and technically competent. Bill P.

I hate buying new phones, and these guys have fixed or updated mine for the last few years. I've…read morehad batteries replaced as well as a new charger port installed, neither of which I would have been able to accomplish on my own. Not really sure what the negative reviews here are about. Some things like back orders and software glitches are beyond their control. They're pretty clear with me before I leave the store that they'll let me know when the part comes in. Great service, friendly guys to work with. And the TVLand reruns are a great feature in the store.

She brought my iPhone back to life after a good drenching. Save me from having to get a new iPhone…read moreor go through insurance to receive a new one ! She did her work quickly and promptly. ...and she has a beautiful dog so there's a bonus. I know several other people that are very supportive of her business transactions. She's very affordable and dependable. Nicely done

I went in for a cracked screen repair, and Christy was so nice and so helpful. She started right…read moreaway, and the $300 repair only took half an hour. I got back and she had my phone charging for me and even put on a screen protector for free. Christy is very caring and gave us Washington/Oregon recommendations since we are visiting from California and even her dog Nova gave us a friendly welcome.

I drove down from Tri-Cities to order a new iPhone 14 Pro 512 and iPhone 14 Pro Max 512, and was…read moretold that I would have to be in store to pick them up the same day they arrived or else they would be returned next day. The ship dates for the phones were different and they refused to hold onto one phone until both arrived. This was not my previous experience when I ordered my iPhone 12 Pros, and having a policy that doesn't allow customers to wait until all items have arrived shows a poor understanding of customer needs.

Horrible Manager! Decent staff. After being told by 4 different customer service representatives to…read morego into the store to get a new SIM card, The manager who's initials are J.G. told my husband, "We can't help you why can't figure that out!" without actually attempting to help us. His tone was incredibly demeaning. This was after my husband waited for him to arrive as he was late getting to work on this day. My husband had explained the computer bug had been fixed but he still wouldn't log in to resolve the issue. We went straight to the tri-cities store and they got us taken care of right away. This all started when my husband called customer service to have our iPad line disconnected. The representative inadvertantly cut off his phone line instead. After a long time on hold with customer service to get the line reinstated, we were told to go into the store to get a new SIM card. There was one gentleman who was very helpful but wasn't able to help. I was told by this rigid manager that the number would go out and could have already been picked up by another company. I found out later that it takes 60 days for this to happen-not only was he unhelpful but he also gave us false information.The next day we called tech support again and they said it was a computer bug keeping the store from being able to reactivate the line. We were told they would call us when this issue was fixed. This didn't happen. On day three, after close to ten hours on the phone with customer service, one representative said the computer glitch was fixed and we should be able to get the issue resolved with a new SIM card at our local store. She gave us the number of her direct manager should we have any problems. My husband went into the store and was treated very poorly by the manager. The manager was demeaning on the phone with me saying, "why can't you get it!" after my husband reported to me that J.G. was unwilling to help. I explained that we were told to go back in and the bug had been fixed and we even had a direct line to a customer service manager should they have any trouble completing the task. He still insisted that he can't do this...completely disregarding the FOUR customer service tech representatives had told us he could. When I asked why these people were telling us this if it wasn't true he just said I don't know. My husband went to the Kennewick store and was helped in under an hour without being charged the $5 SIM card fee that the Hermiston store was going to charge him. I am a smart, reasonable, and very patient person. This "Manager" should take a course in customer "service". The word SERVICE is a huge part of customer service. He made me feel frustrated and greatly insulted my intelligence. Had he been willing to help but was unable to, I would have been able to accept this. The frustrating part was how he spoke to me and my husband and would not even try to address the situation. I typically don't leave bad reviews of any kind yet in this case, I feel people should know, if they want good customer service and someone who is actually WILLING to help, they should avoid the Hermiston manager J.G. and go to the Kennewick ATT store.

I am so Thankful we Switched over To this Service!! Internet is for house, Internet, everything!!!…read moreThank you!!!!

No good!! Not very good because they will lie to you and you will pay A LOT. No good. My hearing…read morehas gone over the years but I did hear it when they said my bill will be 80 a month, it turned out to be 120!! Bad!!

They helped us set up our new iPhones but it took forever and we later found out our cellular…read morecarrier would have done it for free. The guy didn't seem to know exactly what he was doing and we stood there while he played around with it part of the time. Didn't explain much and what he did tell us was way over our heads. $70 later we walked out with some new cords, adapters and a $30 case for my wife. She looked online for a new case and found one just like theirs for $9.99. Took the $30 back and they gave me credit. Then adapters didn't work. Took them back. Then one of the car adapters was the wrong one. He had me use the old one but rigged it up to use the old one since he didn't have the right one in stock. It was just one thing after another and I ended up there at least 3 times. I'm reluctant to use them again esp after reading more unfavorable reviews. They need more staff.

I went here to fix an Iphone 11 screen, after a few months the screen went black. When I brought it…read moreback They insisted I had cracked the screen. I told them I hadn't and was using it when this happened. I took the screen cover off and showed the there was no crack. The man agreed with me. I asked how much it would be to fix. They told me it would be 165$ to fix after I had paid 180$ dollars for the first screen. The iphone 11 as of 03/19/2024 is 199$ dollars at walmart.com. I am very frustrated that I was sold a faulty screen and bad service.

VERY knowledgeable Crew who will fix what they say they will.read more

Great affordable phone repairs recommend it to anyone!!! Amazing customer service, great location…read morenot to far from downtown Yakima. It has from cases to phones to repairs you name anything that you need for you're Mobil device they have!! They come in clutch

Possibly the worst customer service skills I have ever seen or experienced. I have a broken iphone,…read moreand a new one that verizon sent me. I called the business customer care ( which is awesome ) and they said to goto the store and they would assist me in activating the new iphone replacment.....BTW was over $1000.00.... I get to the store and they say they need to text me...I show them that my old iphone is broken and cannot turn on...and tell them that corporate said to come in and they would assist me getting it up and running. They then tell me that they cant help me because I cannot get a text ON A BROKEN PHONE!!! What a bunch of incompetent morons! What am I supposed to do? Maybe they can send smoke signals.... :(

Had a fight with the ocean, the ocean won. For my punishment, my phone screen would not come…read moreon...and much more. I went in to the Hermiston Verizon store, and an angel Named Tarz helped me or 4.5 hours. He was so patient and helpful. I can't stress enough the steps he went through to transfer ALL my info to another phone that I brought in. He helped me with a new less expensive plan too. I just can't thank him enough!

Many thanks to the nice young man who put the SIM card back in my phone when I couldn't. It still…read morecame up with a SIM card error, but for some strange reason it fixed itself a few minutes after I left and is now working fine again.

Service was decent they charged a lot compared to other places that I've checked not a bad place…read morebut look around for more affordable options before coming here.