What a great experience the staff was friendly and the furniture dept staff was awesome.read more

I just moved here and left most of my funiture behind. New digs need new furniture. My daughter…read morehad told me Big Lots sells furniture, but I perceived that as cheap, flimsy odds and ends.......NOT "furniture"! I had been looking for weeks and everywhere, I mean EVERYWHERE I went they told me it would take 2 to 3 MONTHS+ to get what I wanted. I'd been looking for weeks. It was one week before Thanksgiving and company was coming. In desperation I went to Big Lots because I'd tried looking in stores and online, to no avail. To my honest and genuine surprise ~~~ they DO sell furniture! And NICE things to boot! AND ... wait for it ... they had it all in stock! They had to wait for ME to arrange a trailer and family to pick it up. I bought a gorgeous & comfy couch, loveseat, recliner and fireplace (and a beauty, at that)......all for approx. $1,200! I had a wonderful Thanksgiving with my new furniture to show off. And a smart, thrifty shopper to boot. Teresa helped me in the furniture dept. I HIGHLY recommend Big Lots. Yep, they sell furniture. (;

I drove down from Tri-Cities to order a new iPhone 14 Pro 512 and iPhone 14 Pro Max 512, and was…read moretold that I would have to be in store to pick them up the same day they arrived or else they would be returned next day. The ship dates for the phones were different and they refused to hold onto one phone until both arrived. This was not my previous experience when I ordered my iPhone 12 Pros, and having a policy that doesn't allow customers to wait until all items have arrived shows a poor understanding of customer needs.

Horrible Manager! Decent staff. After being told by 4 different customer service representatives to…read morego into the store to get a new SIM card, The manager who's initials are J.G. told my husband, "We can't help you why can't figure that out!" without actually attempting to help us. His tone was incredibly demeaning. This was after my husband waited for him to arrive as he was late getting to work on this day. My husband had explained the computer bug had been fixed but he still wouldn't log in to resolve the issue. We went straight to the tri-cities store and they got us taken care of right away. This all started when my husband called customer service to have our iPad line disconnected. The representative inadvertantly cut off his phone line instead. After a long time on hold with customer service to get the line reinstated, we were told to go into the store to get a new SIM card. There was one gentleman who was very helpful but wasn't able to help. I was told by this rigid manager that the number would go out and could have already been picked up by another company. I found out later that it takes 60 days for this to happen-not only was he unhelpful but he also gave us false information.The next day we called tech support again and they said it was a computer bug keeping the store from being able to reactivate the line. We were told they would call us when this issue was fixed. This didn't happen. On day three, after close to ten hours on the phone with customer service, one representative said the computer glitch was fixed and we should be able to get the issue resolved with a new SIM card at our local store. She gave us the number of her direct manager should we have any problems. My husband went into the store and was treated very poorly by the manager. The manager was demeaning on the phone with me saying, "why can't you get it!" after my husband reported to me that J.G. was unwilling to help. I explained that we were told to go back in and the bug had been fixed and we even had a direct line to a customer service manager should they have any trouble completing the task. He still insisted that he can't do this...completely disregarding the FOUR customer service tech representatives had told us he could. When I asked why these people were telling us this if it wasn't true he just said I don't know. My husband went to the Kennewick store and was helped in under an hour without being charged the $5 SIM card fee that the Hermiston store was going to charge him. I am a smart, reasonable, and very patient person. This "Manager" should take a course in customer "service". The word SERVICE is a huge part of customer service. He made me feel frustrated and greatly insulted my intelligence. Had he been willing to help but was unable to, I would have been able to accept this. The frustrating part was how he spoke to me and my husband and would not even try to address the situation. I typically don't leave bad reviews of any kind yet in this case, I feel people should know, if they want good customer service and someone who is actually WILLING to help, they should avoid the Hermiston manager J.G. and go to the Kennewick ATT store.

Super helpful staff! He recommended a new line of glass that had just come through the day before,…read moreexplained how and why it was superior to others, answered all our questions, and was super patient with me when I asked to get a closer look at multiple pieces. He even gave me a $5 discount and an additional glass bowl piece on the house because it was my birthday! 10/10

Went here while my sister was in town to get shisha for a hookah she bought me. The lady behind the…read morecounter was very helpful, and extremely friendly. You wouldn't think so from the outside but the inside is a really nice shop. They have a good amount of inventory if you are looking for anything smoke related.

Service has always been great, with good folks working behind the counter. Very nice selection of…read moresmokeless tobacco, especially if you are buying in bulk. Best thing is the price. I roam around quite a bit and save a lot buying here.

Very nice little store. A little bit of an alcohol selection along with a very good selection of…read morecigarettes plus great service. Even a cold drinks cooler with great prices on one litre pops.