Absolutely the BEST place in town to get your phone fixed!!! My daughter cracked her iPhone screen…read more3 days before going on vacation and they took care of the problem within an hour now ready to Cruise!!!

I called for a quote on getting a new battery for my iPhone SE and the guy kept asking if it was a…read more"5se". I said, "it's an SE." So he said, "But is it a 5se?" Again, I said it's just an SE." He said, "Either way, it's $55 plus tax," so apparently it didn't matter if it was a 5se which doesn't exist. I googled to make sure and told him there was no 5Se according to Apple. He said, "Yeah there is, I'm working on one now, don't tell me how to do my job." I'm taking my phone to someone who is friendlier and knows more about iPhones.

My phone got disconnected while I was in rehab recovering from spine surgery because the doofus…read morefriend who was supposed to go pay my bills for me didn't! The Verizon Rep was EXTREMELY patient and helpful, and got everything back up and running for me. This outstanding customer service is why I've stayed with Verizon for the last 25 years. The store has a wonderful selection of phones and tablets to choose from. Go with Verizon for mobile service. They have the best nationwide coverage!

This is more of a review on an individual than a store itself. They have a female cell rep there…read moreby the name of Mellisa. This young lady happened to be the rep that was going to assist me today if that's what you wanna call her doing. I had added two more additional lines to my account a week ago and was informed by Verizon customer service to take my old phones into the store and ask them to do a change of promotion form on my account where I would get additional money for the trade-ins of my two old phones. I explained to her what was going on six different times. She didn't understand what was needed to be done. Another gentleman walked over to assist her. She explained to him what she thought was going on. He looked at me and said is this correct? I said let me correct everything that was just said and she makes a sigh noise and rolled her eyes. I looked directly at her and said do you and I have a problem. At which point she said whatever. I'm sat back in her chair. I looked at the gentleman that walked over to help her and he said nothing to correct the situation in which we were in at this point. I picked up my two trade-in phones told both of them not to worry about it. I've done nothing but brag about how great customer service is with Verizon and they have completely ruined my experience with the company. And that I would be most likely canceling my account with Verizon and going to another carrier after six years of service with them on one account. And 26 years on my other account of consistent service. The sad part is I've been in the store several times and had nothing but exceptional customer service out of other team members. However, this one team member and her actions are not only gonna prevent me from ever returning to this store, but most likely cost Verizon company a customer that has been consistent with them on one account for 26 years and the other account for six.

This has been my first experience with Spectrum that was not over the phone. Although Im…read moredisappointed, I am all the more suprised at my experience today the customer service I received over the phone when paying to set up my wifi and mobile plan was just wonderful. So imagine my suprise at the first thing I see is a man being yelled at by worker for having to grab change out of his car. The worker then accosted him "hurry up " hurry up" we closed ten minutss ago which was a lie. And i didn't even get seen for my problem not even asked what it was. I asked about buying a new phone they made something up about systems being down and told me to get out woth the same warm greeting they gave the man before me. This was a sorry excuse for customer service the was nothing helpful not understanding about the two workers here. This is a terrible Spectrum location amd sorry for those in the future like me who will have the sour luck of this being the first moblie Spectrum that have an experience with.

Went in the store for an issue. I waited for a few minutes for someone to help me. There were 2…read moredoing nothing! One finally started to help me and tool my name. I told him what I needed and he called another person i er to help me because he needed to go to his car. The other employee could jot help me so I waited fir the man to come back in. When he came in, he went into the back of the store and I still sat waiting. After about 5 more minutes of waiting, I left and had to go to another town to get service. Never again will I deal with T Mobile in Goldsboro!!

I would give 6 stars if I could. Abby was sooo helpful and polite. As soon as I walked in the door…read moreshe greeted with me enthusiasm. She asked me what I needed help with and showed me the best path forward. I was in and out in 5 minutes or less, got what I need and great customer service. I wish more places operated like this and had people like Abby.

They sold me a defective MacBook with missing screws when they opened it and claimed I voided the…read morewarrant. they found corrosion that spread since I bought it and now I'm out 800 dollars and a broken MacBook. DO NOT buy electronics from here they are a scam if I ever heard one

Spectrum... a masterclass in terrible customer service. Staff won't help walk-ins, only…read more"appointments," and instead of explaining anything, they send you to another location. Ask why, and suddenly you're the problem. No wonder people are dropping them--especially when they hand out the same busted gear someone else just returned.

I feel they don't tell you everything you need to know when disconnecting from their service. Then…read morewhen you disconnect anytime during your service month. They still charge you the whole month. Called them to get told, when you disconnected the other agent should have told you. I'll watch DVD before I go back to them.