We had the guy come and check our ac and he replaced the capacitor, didn't check inside if the air…read morewas working. Less than a month later the ac is out again...seems to be the same problem? Maybe . Called the company and they said they'd have a guy out but then the owner called and said too bad so sad no one can come until tomorrow after 10. I don't even know what the guy did the first time because my wife was here...but everytime someone has come for ac they always come inside and check the temp that is blowing out the vents afterward....except this guy. This is a call back repair and they obviously really don't care except for new business. That's what it appears to me. Tell me I'm wrong.

Incredibly considerate, patient, and compassionate team. During the coldest stretch of winter and…read moreeven on a snow day True Service made sure we had heat for our 19 month old son. They didn't mind me asking questions as they worked (when appropriate) to help me better understand how the system works, how they troubleshoot, and how they planned to fix my unit. As the other reviewer stated they are very punctual and in the event of inclement weather they increased communication to let me know if they were going to be delayed. While they were working, they explained they do a preventative maintenance program at a fair rate. I believe my wife and I will plan to sign up for that this year.

This guys is crazy and bad job I'm not recommended this shop . Too expensive and they not do a good…read morejob

Mr. Vance from Vance Comfort Zone was a lifesaver when my a/c was "freezing up. He responded…read morequickly, diagnosed that I was low on coolant and probably had a small leak. I am happy to say everything has been COOL ever since.

Here's a shorter, stronger version that stays focused on your firsthand experience:…read more Extremely disappointed with my experience with Cool Change. I purchased a new HVAC system expecting a professional inspection and honest recommendations. I was assured everything was satisfactory, but after installation I discovered significant ductwork problems, including conditioned air escaping into the crawl space and the system running almost continuously. There were also known circumstances involving the ductwork, including a disconnected bathroom vent from a 2023 renovation and a washing-machine leak in 2024. This raises serious concerns about whether the ductwork was properly inspected before the new system was installed. When I raised my concerns, the owner's response and treatment of me were extremely unprofessional. I expected transparency, accountability, and quality workmanship and unfortunately, that was not my experience. I strongly encourage anyone considering Cool Change to get an independent ductwork inspection and document everything before purchasing a new system. If you have experienced similar issues, please reach out. Together we can help chnge deception in business.

Had a problem with my gas pack and lost heat on our first floor. Out of 10 other companies they one…read moreof the few to tell my my 3 ton unit was oversize for the duct work under the house. They also found a duct was was way too small the all the correct air flow to the other half of our home. I felt they knew their stuff when they took the time to look at the electrical and our thermostat. They shows up on a cold morning and had my old unit out an the new one in with an hour. It did take 5 hours total to finish all the connections, programing the smart unit and replacing the small duct. We have heat now and it even gotten my wife home office to be heat like the rest of the house. It was always a bit warmer or colder than the rest of the house. I trust these guys to come back and fix any of my HVAC problems. They did amazing work.

My AC system stopped blowing cold air…read more I have insurance from Sears. Sears assigned Trinity Climate Control for repair and this is only good thing Sears did. Brian came and found out that compressor need to change. He wrote report and sent to sears. Office confirmed with Sears for repair. Sears told that part is ordered and will ship. Amanda called them every week, I talked with Sears every 2 days. And after 1 month Sears shipped the part to Trinity. They know how long we suffered and put us priority in their busy schedule. Brian installed the compressor. Everything was ok for 3 days. After 3 days Air condition stopped. I left message them on Sunday. Monday morning their owner called and he came. He checked and figured out that fan motor is not working. We called Sears together, and he put his personal effort with office and after 3 days Ashley came and changed the fan motor. I was so thankful to Amanda. She worked very hard to get the part from Sears. Another thanks to Ed (owner), he came to check by himself because all technicians were busy. And thank you to Brian and Ashley. You are very helpful and professional. I am very satisfied with them and would definitely recommend to others.

Maybe my expectations were too high for an HVAC company…read more Two months earlier: furnace goes out on a Friday. Technician is 4 hours late to appointment. Can't get a replacement gas intake valve until following Monday. Shows up late Monday, replaces part. Annoyed at their lack of calling, and tardiness, but otherwise everything's fine. This past week: furnace goes out again Wednesday evening. I submit an AHS report to get someone out to fix it. They assign Trinity again. I decide to give them a second chance. -Thursday: I call Trinity to see when they'll be out. They say between 12-1:30pm. At 3pm, someone shows up, spends an hour diagnosing the problem: bad circuit board. They need to get a replacement board. -Friday: Nobody calls me, I finally get ahold of them and they say they'll be out at 2pm, and they have the circuit board. At 1:30pm they call and say there is a minor snow storm coming so they won't be out until Sunday. I request that they come out on Saturday instead, but they argue that the roads will still be bad, even though it's supposed to get up into the upper 40's. We tentatively schedule a Saturday appointment, and the guy says he'll call me Saturday regardless. -Saturday: Nobody calls me. Nobody is answering the phone. The roads are fine. Finally someone answers and says they have guys out working and he'll call me back to let me know if someone can come out. Nobody calls me. -Sunday: Nobody calls me. I leave 3 voice messages by 3pm asking when they'll be out. Finally get a call, and they show up at my house an hour later. They find out that it's not a bad circuit board, it's a bad gas intake valve. YES, THE SAME GAS INTAKE VALVE THEY REPLACED TWO MONTHS EARLIER. Can't get a replacement part until the next day. They PROMISE that we're the first stop the following morning and they'll be at the house by 8:30am, will be fixed by 9:30am, and they'll call me when it's fixed. -Monday: Nobody shows up in the morning, no promised phone call by 9:30am. By 9:45am, I call and they say they need to check where the tech is and they'll call me back. 10:30am, tech finally shows up. Side note: the technician was smoking a cigarette around our GAS FURNACE. And he left a cigarette butt in our yard. Not cool. The only reason I gave 2 stars instead of 1 is because they are nice to me in person and on the phone (when they answer). Again, maybe my expectations were too high for an HVAC company, but Trinity really needs to get their stuff together. I'll never go through them again.

Had them come out to fix AC not working. Couple nice guys showed up on time…read more Explain the unit under house was old some of the ducts not hook up. gave me a few options what to do. I chose to replace everything. tho the price was on high side. I knew wasn't a easy job. they did good clean work. but after they where done was told any thing els just call. well i did twice left mesg. no call back. guss they got the cash. I will still recommend them . just dont count on them comming back..

Very impressed with Air Velocity service. The guys Bill & Shawn were amazingly helpful to us. We…read morehad a problematic unit and a second unit needing service. They got the second unit working to it's potential and replaced the bad unit. Everything went smoothly and the guys were very efficient with their time. I will have them service my two units from now on. Great Job guys.

Roscoe and Son's is second to none!!! Prompt service and top notch work on my unit, and didn't try…read moreto sell me anything I didn't want or need. If you need HVAC service in Eastern North Carolina call them #Customer For Life.

my husband called them yesterday when we discovered that our air conditioning unit was not cooling…read more first thing this morning he was here to look at it. it was determined the unit needed to be replaced and by 3:00 today the new unit was installed. my house is nice and cool now!! Very prompt, courteous, affordable and would highly recommend!!

An amazing team that does an amazing job. They make each customer feel like they are #1. Our…read morefavorite HVAC team for business and personal!

Josh and Angel were both extremely professional, friendly, and helpful! They showed up on-time,…read morewere very efficient and tidy, and took the time to explain to me what was wrong with the ducts in my home and what they had done to fix it. I was immensely grateful for the clear explanation, honesty, and their hard work. I would recommend EnviroAir in the future!

Gene came out to take a look at my furnace. He was quick and straight forward. The service call…read morewas 15 minutes. The unit was dead and he felt it was unsafe to use. Got an estimate for a replacement and there was no pressure to schedule or purchase a unit. There was no call out charge. Other service providers in the area were $89 to $120 on the call out alone. I appreciated his honesty and I will be working with him in the near future.

We called Equal air with a air conditioning problem and they came out and fixed our problem with…read moreno stress at all and were very accommodating clean and easy to work with. Gene the owner of Equal Air, was able to diagnose the problem accurately and effectively and explain my options. He was also able to navigate the challenges with the home Warranty company. I was so pleased with Gene's expertise on our AC, that I had him change out the furnace while he was there too. Him and his team at Equal Air did an excellent job. They are fast, friendly and honest. Thank You Sheldon Bochner