Their thieves. Demanding money $287 for larger package just…read morebecause I wanted to add NBC CBS ABC & PBS. See my very long post here on yelp. They are still after me for something sInce July. I NEVER ASKED FOR OR WANTED, NEVER KNEW ABOUT. NEVER APPROVED. FOR $287. I saw that when I got home that day so I disconnected the two boxes took them back the next day. Was told no need to bring cables or control. See longer post earlier in yrlp.

terrible service!! they raise rates every single year, this year they tried to raise it over 50%,…read moreevery year I have to fight with them to keep my rates where I can afford it, the stupid corporate person who just called defended this behavior and said well this is how the industry works. It would be one thing to be a moderate increase on par with inflation, but no EVERY year I have to call and get them to repackage my rate to one that I can afford and I end up screaming at the customer service people who don't deserve that due to the business practices of Optimum that are based in avarice, do not get service here, go anywhere else, they are greedy, their service sucks and honestly I can't stand them, if there was anyone else, I would be long done with these stupid jerks

Renaissance is an outstanding business! Have been with Tom 18 yrs! He answers the phone himself or…read morecalls back soon. Endlessly patient and helpful with our remote property on a grandfathered ATT phone line, which has been the only way we could get internet until now. Highly recommended!!

Just basically called to see this other option and right off the bat I'm impressed with their…read morecustomer service and absolute honesty. I unfortunately don't have friends in the area so getting internet is becoming a problem for me but if and when I do, I'm going with this person. Wonderfully professional service, calm demeanor, and kind sounding voice over the phone to a very frustrated newcomer of the County.

Robert solved our wifi problem and saved us money! He has taken care of us for 15 years! Happy…read morecustomersJerry and Kristi Perry

I live in Willow Creek, CA. After checking out several providers, I called ViaSat, Access…read moreUniversal. I spoke with Rob, the owner, who called me back immediately. He patiently explained all the details of what to expect from his company. He quoted me a very good price for service and setup. Seeing there was another setup near me the next day, he offered to install my system at that time. Within 24 hours I had a fully functional internet connect with a very strong satellite signal. Rob is a great guy and very easy going so he continued to answer all of my concerns, thoroughly and patiently while his polite young son played with my small dog in the yard. In a short time, it was all up and running perfectly! I highly recommend Rob and his company for prompt excellent service!

An excellent resource in Humboldt County. Personable, dependable, and competitive. There's no need…read moreto look elsewhere.

From the owner: Business Telephone, including VoIP, and Voice Mail System Sales, Leasing and Service…read more Installation of Structured Cable Systems that support phone and computer networks using Cat 5e, Cat6 and Fiber Optics. Maintenance of older telephone systems including Nortel NorStar, Avaya Partner, Panasonic KXTA, Mitel, Toshiba, and Sprint.

My final F you to AT&T before I switch back to T Mobile I was told there services were better and…read morecheaper clearly it's worse and more expensive. I play lost of Video games so I'm kind of a nerd and AT&Ts internet doesn't even meet AVERAGE internet requirements it's insaine, I also live rite next to a 5G tower and it does nothing AT&T is garbage stay with your plan

If you move to Humboldt County, please **do not** under any circumstances sign-up for AT&T…read moreinternet. After I moved up here everyone informed me that Suddenlink is the best (and it seems to be cheaper, though they have bad yelp reviews, too)--I wish I had known that to begin with. After paying AT&T $100 for installation, my internet does not work properly--it cuts in and out constantly, making it impossible to stream TV shows, movies or do anything that requires a reliable connection. After many calls, AT&T sent several people out to fix my service, all of which had different answers to solving the problem, but after five attempts (all of which required me to stay home from work) none succeeded. One technician was supposed to show up between 2-4pm, but didn't get to my place until 6pm--I guess I didn't need to miss work that day. After three months of trying to resolve the issue, I called to cancel my contract and was put on hold for an hour. For some reason I was under the assumption that they would release me from my contract considering the great lengths I'd undertaken for reliable internet--it's not my job after all. When I finally got through to someone she was so unbelievably rude (providing the worst customer service I've experienced in my life) and informed me that even though my internet isn't working properly, they will not release me from my contract and will retain the $100 deposit. I asked to speak to a manager, she said she was one. Not only that, but she told me that they had few notes from the technicians who visited my house. One wrote that he had moved my modem to another room as per my request, which didn't happen--he replaced what he said was a malfunctioning modem, which he blamed as the source of the problem, and it stayed in the same room. Apparently the last technician, who informed me that he fixed the problem (and didn't), just didn't make any notes of his visit at all. Neither did the person who he sent the following day to fix something outside that he blamed as the problem's source. I have been traveling during the weekends and haven't been able to take additional days off of work to have a technician come look at it again, and so I'm still having the same issues. Basically, I'm just using my phone as a hotspot connection (which remarkably works better!) to do everything, so I'm paying AT&T for nothing. This is a long rant, but I'm livid--normally I log into Yelp to write positive reviews, but AT&T's "service" is beyond the pale.

Local folks who care and are always there to help. Often they talk me through what ever issue I am…read morehaving. When the problem is still not resolved, they send their highly qualified tech out to my home and fix my problem ASAP.

If only i can give it Zero. Worst experience possible, low…read morespeeds, super low ping, enormous price, for $100 you will get dual up from 00' for the peak hours( auntetic experience of loading a picture on 28.8Kbs) or 1 megabit real speed connection after midnight. Online gaming? Forget about it, you ping will go from 40(never had any better) to 999 all the time. Lowest quality video streaming, it's like watching Nexflix on 21" screen 480p(edited to 360p) as max. Tech support? Noone gonna pick up the phone and they "will" call you, and don't call em at night, usually people can't do anything so why bother them. Just if you got ANY option go for it, 101Net is not worth the money ( maybe if you got absolutely nothing at all, just wait till Starlink at the end of 2021)

I think the young associate thought he was having fun with me because I'm old. He told me a number…read moreof lies, even contradicting himself at times. I finally told him I'd call the company and find out the truth. Guess what? He was lying to me.

I had them swap devices on one of my lines. The next day I received a new statement and that line…read morewas $15 more than usually. Come to find out they took it upon theirselves to add insurance on that line. I called USCellular because the store in McKinleyville is a third party store and had it removed. They also told me to call their manager and complain. Now I've noticed the IDs and messaging on all 3 devices are messed up. This store is a joke, a bad joke.

AKA wave cable. Keeps me connected and my kid amused via…read morecable. When we have trouble with connections the nice repair dude shows up quickly and puzzles over things nicely. They are nice folks. Now, there is talk in town of how the internet speed or stuff isn't sufficient for the load. I don't understand this in the least, but if you do...well, I guess we are supposed to take note and contact corporate headquarters in wherever they are. But the local folks are cool, don't say bad stuff about them, kay?

VERY POOR QUALITY SERVICE. Unhelpful people. Expensive. If you cancel they will hassle you. Please…read moredo not go with Wave!

Everything going fine after a month. They're a little pricey but the service is pretty good…read more Hmm having trouble getting a 'perk they offer to new customers! They can't seem to install FOX ONE! Sad I wanted it to watch the World Series! Missed the whole series! I went through hell for many hours on the phone with people who spoke broken English! STILL don't have FOX ONE and it's been two months now.

This location is always busy but I've been there twice in the last week and was greeted with a…read moresmile. My wife needed to start a business line and we both needed to upgrade our phones. Chris helped us out and we were in and out in just about an hour. Not bad with no appointment and a line out the door (figuratively). Thanks for the help.

Great store and employee, wanted to thank Emilio for helping me set up my new phone up for me…read more Thanks man

My husband and I entered this Verizon store this afternoon looking to purchase 2 new iPhones,…read moreupgrade our service and check into Verizon Internet. There were two men working with other customers. We waited patiently. We were first off offended because neither of them acknowledged our presence in any way. After waiting about 15 minutes someone else entered the store. This customer was also not acknlowdged. Not a "welcome in" "we will be with you soon" nothing. At that point we decided that there was no customer service worth waiting for. We live in Fortuna and spend our money here whenever possible, but we will be taking our business to Eureka. If you want more business, you should treat your customers better!