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    UScellular

    1.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    5 years ago

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    AT&T Store

    AT&T Store

    (18 reviews)

    $$$$

    I was following up on a recent upgrade on a cell phone and a smart watch purchase, as well...my…read moreregular sales rep was out of the office and I met with Josh at this store in Hixson. I had never met Josh before, and he wasn't really making any money helping me get set-up with my new devices, but you could not tell that from the service he provided me, which was excellent. He was pleasant, professional, personable, and, by all indications, knowledgeable, as well. I really enjoyed our interaction and he was able to capably get me started with my new devices, too. All in all, a very pleasant experience (my regular sales rep, Melissa, would have been proud - HA). Thank you, Josh!!

    This store deserves the dubious distinction of alienating a customer of 15 years who has a family…read moreplan with three phones. I'm probably done with ATT because of their poor service, and I'd urge others to either avoid them or be very careful dealing with them. My husband took me there to upgrade to a new iPhone. It was his big surprise to me. They totally ruined it in the end. First, they didn't have the phone I wanted so I had to wait for delivery, which was no big deal. I was still ecstatic. But unlike in past situations, they didn't deliver the phone to the store for pick up, but sent it directly to me. Still ok. I did ask if they would set it up if I brought it in. They said of course. So when it came, I happily brought it in expecting to buy a new case and screen cover. The saleswoman I dealt with said they didn't have either a case or screen cover. Who doesn't carry a protective screen covering for a brand new phone? She suggested I order it from Amazon. I certainly wouldn't mind doing that. But, I asked, why didn't the person who sold me the phone tell me that in advance? I could have placed the order with Amazon and had everything I needed by the time my new phone was delivered and brought it all in at the same time for setup rather than having to wait longer and make a third trip there. She actually told me they weren't allowed to suggest ordering from Amazon because they were supposed to push their own products. I looked at her incredulously. "But you don't have the product and won't have it for months." Nevertheless, I said ok. She finished the setup within minutes and told me my phone would have to update and it would take an hour and she sent me on my way. I've never before left an ATT store without a working phone. But my husband and I went out to lunch and an hour later the phone was still waiting for an update. It hadn't even started. By this point I was furious. I went back to the ATT store and demanded to speak to the manager. I wanted to just return the phone. I was told the manager was out to lunch and I'd have to wait an hour for his return. The same person who did the incomplete setup was rude, at one point refusing to even deal with me after that. I was near tears. I'm still near tears now. She finally completed the return and restored my old phone. I still want a new iPhone. Then she also charged me a $50 restocking fee for a brand new phone I never used. So I agreed to that to get rid of the phone and be done with them. But I want nothing to do with AT&T. That's despite a 15 year relationship with them, many other phones and a family account. Btw, just this past weekend, my mother in law upgraded her old iPhone and had a seamless experience with the AT&T store in Winchester. She went in, they did the upgrade, sold her a new case, put on the screen protector and sent her on her way with a functional new phone. That's the kind of service I always had and expected. What I got on Hixson Pike was nothing like that. As I said, avoid this store. They don't care about customers.

    AT&T Store

    AT&T Store

    (4 reviews)

    Called the night before to ensure a phone was available before I drove an hour the next day to the…read morestore. Haley answered and stated it was available and offered to hold it for me. Previously I had called 3 other stores with no answer. The following day I made the drive an hour to the store. Sure enough Haley was there and the phone was set aside just as I was told. After a few hours (system issues that were not the fault of the store) my purchase was complete and I was on my way. Haley was understanding , kind, apologetic due to the system issues, and very polite and professional from the time I walked in to the time I walked out. Thank you for a pleasant experience and going beyond.

    Came in a few minutes early for my 1pm appt to turn in my trade-in device. The customer service…read morehere NEEDS WORK! There aws no "hello" or any form of acknowledgement from the staff member. There was a couple he was working with and another couple waiting. I said hello (pretty much to the entire room) and inquired about my 1pm appt and he said I could sign in for the waitlist because appts dont matter and it would be a very long wait. I said I had made an appt for 1pm today yesterday to assure a shorter wait. He rolled his eyes and said I could come back later because it would be hours before he could take the 10 minutes to take my trade in... Extremely unprofessional, lacking any customer service skills and was even rude to the other couple that had been waiting. EVEN the other couple that had been waiting for what they shared was over an hour, said he could service me first, since I had an established appt. Just really disappointed in how a NEW (or any for that matter) customer was being treated AND even with a pre-scheduled appointment for something that takes 10 minutes. I hope management will take this into consideration and address the problem.

    UScellular - mobilephones - Updated May 2026

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