Needs negative stars! My phone account was hacked and my pin and secret question changed. Service…read morewas cancelled and my sons line shut off and ported to get a free phone at at&t who coincidentally owns cricket. The remaining two lines have zero service but are still active. Chat told me to go to the store with my id. Both my husband and I went. Rep realized it was sim swap porting scam. Rep went in circles for 3-4 hrs with ppl in a diff country which is compromising enough seeing as we are dealing with sensitive information. Cricket refused to close my acc or help in anyway. My bank even called them. Everything leads back to needing a pin that was stolen. We had also just paid 118 for the month no refund. Was told they prob just wanted a new phone. Soon my credit was showing hard inquiries. Froze credit, filed police report, filed with ftc, notified bank. Soon found that synchrony paypal issued said person a master card, pay /later and all the other crap they offer. Had to call them twice both times totaling over an hour. Again foreign support handling sensitive data. Do not deal with cricket. And i suggest not using wallets or autopays or two steps. These companies cannot protect you.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Oak Ridge store today.

Jackson went over and beyond for us! Super professional and helpful. Thank you! -Taylor and Brittanyread more

From the owner: Visit the T-Mobile store in Oak Ridge and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 212 S Illinois Ave 200 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

i would rate every single verizon a 1 star, i cant wait until i can switch to AT&T…read more everyone there is nice, don't get me wrong, but no matter what i change or get added to my plan verizon sucks BAD. i cant even send a text message with FULL BARS of 5G. ridiculous

Had a wonderful experience this past Saturday at thee Verizon store here in oakridge. We can't…read moreremember her name all that she was pregnant and with a baby boy, but she help us out and got us two I-phones when we trade mine and got a early upgrade for my wife's phone. She was very help and due to her we will be returning to that store from now on. For any new phones or anything technology wise.

I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years…read morenow, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon

You get the same run around number which gets you no where. Emergency services are non existent, my…read morecar was trapped under their lines for days and no one cared. Good thing they are not a fire department. Multiple calls different people, no reaction, no caring about their customers but they sure want my 350$ a month!!! Over rated under serviced, over priced. RIP OFFS!!!

the technician that came to see me the other day was absolutely, unbelievably n incredibly rude…read more i am almost 60 n my husband is 74, i am absolutely appauled n how he had the nerve to speak to us i have never, ever been spoken to like that. i am lodging a formal complaint against this child who was so disrespectful. i had to leave my living room before i told him exactly how i felt. i refuse to pay for this arrogant ass' visit. i want n need help with my tv n i suggest you send somebody who can speak english properly, someone who is not rude nor crude to the elderly. some capable person who likes his job n wants to keep it. the child that came to my home should absolutely % be fired. rate his service that would be a ~ 100 truly he should be fired thank you catherine powers

I've been a steadfast supporter of Cellular Sales, a certified dealer for Verizon, for many years…read morenow, but my experience since September of last year compels me to share my story, in hopes that no one else has to endure what I have. My ordeal began with an upgrade to an iPhone 15 Pro Max. From that moment, my account became entangled in an unimaginable mess. Somehow, it was mishandled into a limbo state between a business and consumer account. This error led to one of the accounts being sent to collections, further complicating my situation. Despite my attempts to resolve this, Cellular Sales' solution was for me to pay for both accounts, an unreasonable expectation since nothing was my fault.The repercussions of this error were manifold. I was unable to process my $850 trade-in due to these account issues. Now, I find myself with three phones: my trade-in, the iPhone 15 Pro Max I paid for but can't use, and a loaner phone that was supposed to be a temporary solution. Yet, neither of the phones I own are of any use to me. I've lost access to essential features and conveniences - my passwords, apps, MagSafe chargers, and even my two-stage authentication for work are all in disarray.For six long months, I've been charged for services I can't use, with no credit for my trade-in, no refunds for the extra expenses, and no compensation for the tremendous inconvenience and frustration. Despite my patient efforts to diagnose and resolve these issues with Cellular Sales, my account situation has only worsened.My patience has been stretched to its limits. All I seek now is an end to this ongoing nightmare. The lack of resolution, accountability, and compensation for my troubles has been deeply disheartening. It's difficult to reconcile this experience with the years of loyalty I've shown to Cellular Sales. My hope in sharing this is that it might prevent similar distress for others and prompt Cellular Sales to take immediate action to resolve such grave errors in the future.Sincerely, Brendon

Surprised at how professional this little place is, and the prices are quite competitive. Not sure…read moreabout iPhone but Android users should definitely keep this place in mind.

I brought in a Samsung s4 cell phone in about a week ago for repair, not expecting a positive…read moreoutcome as three technicians around Knoxville had already viewed the phone and diagnosed a complete motherboard failure and no possibility of repairing the phone. The little shop had three customers ahead of me, so I waited. When I met with the technition, I described the phone's behavior and stated that if the repair were a lost cause, I was not interested in paying a $50 fee to confirm that the phone was in fact broken. He assured me that if he could not fix it, I would not be charged. There was a cue of laptops to repair ahead of mine, so he stated that it might take a while to get to mine- first come first serve. I left the phone with him. I couple hours later i got a call that the phone was fixed. I picked up the phone, and while paying for the repair I asked how this might have been avoided. He sold me an SD card, and guided my adjustment default saving to the card instead of the phone's hard drive. While I can never be guarantees that no failures will occur, at least now I have the photos and contacts saved to SD and easily removable. I thought this was excellent service and this is where i will return in the future.

Amazing! Super nice guy and was able to fix the power port issue on my iPhone in secondsread more

I took my iPad told him not to fix the screen unless the camera was able to be fixed also I left…read moreit came back. He didn't fix the camera but replaced the scree after I said not to fix anything unless it all could be fixed. He charge me $150 very upset.