Very well run small business. And a clean, well decorated interior at a mechanic shop always stands out to me!

08-01-2019. High mileage vehicle wouldn't shift to 3rd gear. Dropped off at USA on N. Timberland in Lufkin. Was notified the following day that the computer diagnostic didn't reveal a problem that would cause the transmission to fail. They said they needed to "drop the pan" to take a look but that it was a $150 charge to do that, and that the $150 would be credited to any work done later. They dropped the pan and then quoted me several options. New transmission with a 3 year (unlimited mileage) warranty was $4,347.68. A new transmission with an 18 month (18,000 mile warranty) was $3,951.47. $385 to take transmission out and disassemble to then determine a rebuild price. I decided to take it elsewhere. Had to pay them $195.00 (not $150) because they had to put the pan back on and add new fluid that would enable me to move it to another shop. The other shop was referred to me independently by several of our friends. The other shop estimated $1,800.00 to rebuild the transmission. These are the facts. Form your own opinions. read more

BEWARE! I could fill a page here with this transmission shop. I would like to warn everyone who goes there to be vary wary. A job that was quoted $3500-$4000, more like $3500, he told me on the phone, ended up costing almost $4900. When confronted him prior to paying, he started saying things that just were not true. Did not take ownership of the problem at all. Make sure to get a detailed hourly quote and of all work to be done. When he calls to say he has to do something, get in writing what they are going to do and what the charge will be or you will not be happy when you get the final bill. He has on his bill, a statement about going to court...wonder why...now I know. I'm sure he will respond to this, but let me assure everyone. I wish I could put here exactly what transpired, but it is 2 pages long. He will say things that are not true, and the law protects him except for going to court and fighting for the overcharges. Which is what I have to do as he says he did nothing wrong. read more

My experience with this company was a nightmare. We took our Ford F150 there to have a problem diagnosed. While on the phone Gary, the owner, was very nice. He called before taking anything apart. What he didn't do was be clear about pricing or informing us before charges applied. He stated we needed a new transmission and turns out he didn't have the equipment to test one of the parts according to his mechanic. He also tried to charge us over 1000$ just because he took our transmission apart to determine the problem. From day one he was advised our budget was small and we had a rental taking up money as well. One week later and our transmission is dismantled and his fees are over 1000$. We found this unacceptable. I called him and asked him why he did not inform us before hand of his fees for the diagnosis and his replay was "ma'am everyone know the charges start when the wrenches turn". He never bothered getting any authorization in writing or bothered being upfront about cost to diagnose. In the end after we asked for an itemized receipt so we could take our dismantled vehicle to be fixed he then decides he will charge us just 395$. If the man had been honest and upfront about charges and able to show proof of charges we would not of had a problem. read more