Part (1/2)
Here's the thing. I'm writing this review after having multiple interactions with the manager and owner.
Overall point I'm trying to make: We won't ever be taking our business back here and I've detailed the situation below. I was publicly singled out and humiliated by the owner for my kids doing something that every other kid had done or was doing. The owner was extremely unprofessional and inappropriate, and I feel we were excluded and singled-out.
Their comments to this might say that they were just asking our kids to be quiet and safe. However, that's not all that happened. I was singled out, a dad with three children. Look at the details below. They will say they apologized but it was a "I'm sorry but..." kind of apology where they didn't acknowledge any of my concerns I've listed below. They will say it's been resolved because they gave me a refund but I didn't even plan to ask for one. The owner yelled at me, again in front of other parents, asking if I wanted a refund. This was as I was leaving the building to take my two other children to the car. I didn't ask for it, but it was offered right away as I was walking out.
All of this took place and I apologized to the owner. But she wasn't allowing me to speak and instead kept berating me.
I feel that these actions excluded us from participating in this program and with this facility. I felt singled out completely and when she asked the room, full of parents and other children, "Am I the only one who hears noisy children?" It was made clear we weren't wanted.
Now here's the story IN DETAIL and a version of the email sent to the owner and manager. Their reply blew me off and again, and didn't acknowledge any of my concerns.
We arrived at the facility and we were playing on the iPad and coloring until the time came for the classes to switch and then all went to heck. Not just my boys but every single kid with a sibling in another class. Every single kid in that room was play fighting and rough housing.
Once class started for the second hour, my second son settled down with another kid. They were reading books together. I didn't say anything or give my son the iPad I planned on letting him use because he was talking with a friend. They were both talking loud but both were seated and reading.
My 2 year old toddler and I were reading a book and he did run in the back from time to time. He has a hard time sitting still, as most 2 year olds do. This is when the owner decided to take it upon herself to come out of her office and yell at me.
Debbie came out just as my toddler ran to the back and I was picking a book up to put back on the shelf. She began yelling at me just as I was about to run and get my son. Up to this point my toddler hadn't been disrespectful and was with me.
Debbie said a few different things, all in a loud voice and right in front of a room full of onlookers and parents.
She first said we were being disrespectful. I apologized and tried stepping away to get my 2 year old. She took this as further disrespect and when I tried to explain that I was sorry but I needed to get my child, she raised her voice again and said "Don't do that sir", and "Don't do that sir." It felt like I was being cornered and I felt threatened.
Later, after she has gone back to her office, my second child was getting out of his seat to get another book from the shelf they provide. At this point I was worried what kind of reaction we would get. So I told him to come outside with me, after which the owner bolted out of her office and yelled. "I can give you a refund if you're not satisfied?"
I was not even talking to her. We were across from each other, a whole lobby of parents and staff within ear shot.
She then proceeded to ask the entire room if she was the only one who had heard the "noisy" children.
To ask everyone about my kids, in front of my kids if they could hear the noise is way beyond inappropriate. I felt my family was singled out, almost discriminated against. There were several moments that Debbie could have taken me aside and had a quiet discussion in her office or in the back. But instead she decided to make it as public as possible, which further added to my feelings of being discriminated against and singled out.
I felt I had to remove myself and my children from the facility at this point because we were not wanted. She made us feel awkward and I waited outside for my oldest child for the rest of his class.
More in part (2/2)
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