My worst experience ever...I didn't mind the wait, due to it being Mother's Day weekend. Upon arrival was told by who appeared to be the manager it was a wait but to make "ourselves comfortable" in the massage chairs. My friend I sat for approximately 45 mins, before a nail tech came over to run our water...ok no problem! I explained to the tech before beginning I had gel polish. She asked me to place my feet up onto towel to remove polish. She immediately calls another tech (younger female) to take off the gel due to what appeared to be inexperience. Ok now I am concerned at this point but still opptimistic. Then I realized nothing was placed in the water my feet were being soaked in and both techs never removed there gloves after finishing two previous clients. I asked my tech was she going to place anything in the water to soak my feet, she stated "we don't use anything, I can put this (holds up a bottle with blue pellets) it just turns the water blue."My friend is a nurse by the way. The new tech takes out a drill to use to remove my gel polish a procedure I have never had done, my friend either. I felt uncomfortable, she asked if I would like the foil method. I said yes please. I never raised my voice nor was I nasty. Then here's where it went crazy. I sat there for 28 mins, with the foil. I watched her clean 2 areas, go in the back get supplies, she walked to the front and went to the back sink began a conversation with a friend who had received services. I asked the tech assisting my friend if she could get her attention. She checked the foil proceeded to the back, her friend requested for her to do her eyebrows. She agreed, her friend then states addressing her by first name "are you sure you can do my brows, you got nails" of course referring to me. They chat some more and my tech proceeds to do her friends eyebrows. At this point I ask the manager can I please have someone else do my nails. He looks around (there are two free techs) and states nothing but I told you we were busy. I explained that I had no problem with the wait but the unprofessionalism unreal. Then he states, the lady she was assisting with brows had an appointment, which was a lie. He states I will let you get pedicure for free. I said no, can you please just take the foil off that was soaking my gel polish for 30 mins. He makes me walk bare feet to his station uses the same drill I stated I didn't feel comfortable with. He makes me place my feet on his trash can. He doesn't completely get everything off my toes. I didn't say anything, until he asks for 5.00. I said, "no" I am not paying, you stated the pedi I declined was free. Then he states he was not arguing with me but calling the police. I told him to. I had two witnesses, was not afraid. I never raised my voice, used profanity or addressed the tech. My friend is upset but not vocal and since she has just got her toes trimmed and the tech was working on the other foot she would pay. He charged her 30.00 for both our services which primarily consist of nail polish removal. I told him he was wrong and unprofessional. Also, I spoke to a fellow friend who is a police officer and let's juse say I really should've waited for one. read more