Normally I don't leave bad reviews online, but my experience with Salon M was so frustrating that I just have to share. I went to Meredith for a cut and color on 7/14 as I was attending a wedding on 7/20 and wanted my hair to look nice in the photos. I had dyed my hair in June of 2017 and the color had apparently stained my hair. It was obvious that there was still color in my hair, but Meredith didn't ask me about my hair color history or even do a test strand on me before lightening my hair. When I showed her a reference photo of what I wanted, a balayage ombré, she said it was achievable, but it was not until AFTER she was done with my hair that she told me it would take 2 or 3 more sessions to get that look. This was my first time getting my hair professionally colored, so I was nervous, and Meredith assured me the whole time that it would turn out the way I wanted. After Meredith got through with the lightening, my hair was about 5 different colors and patchy all over. Had Meredith asked me about my color history and made me aware of the color taking such a lengthy process, I would not have gotten my hair lightened that day, so that my hair would look decent at the wedding. I paid $200 for the cut and color and was extremely dissatisfied, so I contacted the salon for a refund. I was told the owner, Emilee, would contact me but didn't hear from her for over a week. Emilee offered for me to come in to have her fix my hair along with a refund of my money since she took so long to get back to me. I figured at this point, I might as well give her a chance to re-do my hair. In order to cover up the botched color, she had to dye my hair back to dark brown, so now my hair looks exactly the same as before I went to Salon M but with a few layers. The worst part is Emilee is now going back on her word and will not refund my money and is only offering an in-store credit. So, I essentially paid $200 for a trim (which, by the way, I just discovered that the layers are uneven--the right side of my hair is longer than the left). My question is: why would I want to go back to a salon where the stylists butcher my hair and "fix it" back to what it was before I came to them, then go back on their word after offering me a refund? I would rather just eat the $200 that I wasted and will not be going back to Salon M. read more