I purchased an office chair on Staples.com but decided to return it. It was still in the box,…read moresealed. When I initiated the returns online, it did not give me a store drop off option. I had to print a label and wait 1 to 5 business days for a carrier to come pick it up. I called customer service and spoke to a clueless employee who told me I could not drop the item off at a store. I explained that I was never home so it would be difficult for the carrier to pick up the item. He told me to leave outside and I explained this is a $300 chair and my neighborhood isn't very safe. I hung up and called again and this time I spoke with another agent who told me I could drop it off at a store. So I drove to this Jersey City store and once I arrived there, the employee stated that he could not process my return. He had to call customer service and switch the pick up to the store. So I left the item there, unattended, no receipt or anything other than an email stating that I had initiated a return. There's no confirmation that I dropped the item off so at this point I just hope the carrier picks it up and my refund is processed. Very poor returns process and customer service!

I had an order to print and the young lady from the print department, Shea (?) was 100% on point…read more She was efficient, friendly, helpful and did an awesome job on my order. I highly recommend using their print department.

I don't think I've ever felt calmer at a shipping location. The space was bright with lots of…read morenatural light. The staff had such good energy, they were very kind and helped me downsize my shipping box using a recycled box. And somehow the ambient music was hitting just right. I sent my shipping label in advance to be printed on site, and there were no issues picking that up either. Any day you have 0 problems at a shipping store is a good day. But a day where the shipping store actually delights you, wow.

People there are helpful and courteous. My only suggestion is to have an automatic door as its a…read morestruggle to get in with an armful of packages. I have borrowed a shopping cart from the adjacent grocery store from time to time

Full service post office located in the iron bound of Newark. Large number of po boxes, shipping…read morepackages, shipping supplies. 4 help desk counters, effective staff

I was just wondering why at about 2;30 PM on a Thursday 10/08/26 when I stopped by to mail some…read moreletters the door was locked and I didn't see anyone inside. Do they close the window service for lunch? I wasn't the only one at the door.

I love, love this place. They make my world so convenient. I use their mailboxes and it's great…read morebecause for me it's very centrally located. They are also open on Sunday which is SUPER helpful to me, it also doesn't hurt that it's in a perfect Sunday brunch area. I can take care of business and then continue on to brunch. You know how important brunch is to us NYer's. Howard is great and Brandon is super accommodating. He is always helpful to help me out with situations. I can also print stuff out, copy and for those few random times you need to fax something (I know, who sends faxes these days? But it does occur) I can also do that there. I tend to travel a lot and it's great because I can call them and have them send me a package of mail to wherever I am. My building does not have a doorman so I get nervous to have anything delivered there. I love that anything can come to them. They will sign for it and I can pick it up at my convenience and it will be safe. I have been and will continue to be a loyal client.

I've had a mailbox here for several years for deliveries of more valuable items and it's the best…read moremoney spent. Brandon sends me an email each time I have a package arrive and he's always more than accommodating with helping me transport heavy items. They also make it super easy to print labels (or print anything). Great customer service and just friendly people.