I purchased an office chair on Staples.com but decided to return it. It was still in the box, sealed. When I initiated the returns online, it did not give me a store drop off option. I had to print a label and wait 1 to 5 business days for a carrier to come pick it up. I called customer service and spoke to a clueless employee who told me I could not drop the item off at a store. I explained that I was never home so it would be difficult for the carrier to pick up the item. He told me to leave outside and I explained this is a $300 chair and my neighborhood isn't very safe. I hung up and called again and this time I spoke with another agent who told me I could drop it off at a store. So I drove to this Jersey City store and once I arrived there, the employee stated that he could not process my return. He had to call customer service and switch the pick up to the store. So I left the item there, unattended, no receipt or anything other than an email stating that I had initiated a return. There's no confirmation that I dropped the item off so at this point I just hope the carrier picks it up and my refund is processed. Very poor returns process and customer service! read more

Staples - My returned chair has been at the store for almost a week and no one has picked it up yet. It's the big box inside the red shopping cart. - Printing Services Near Me - Jersey City, New Jersey

I walked into this Staples on a Saturday morning because I heard that Staples has good passport photo services. We arrived and there was no signs for passport anywhere, so we asked the cashier where we should go. She told us that they aren't doing passport photos right now because of a camera issue. Mind you, we waited super long for public transportation in -5° weather because this site hardly has any options for shoppers. Definitely weren't able to just hop onto a different staples on the other side of our city, which we were advised to do. We left and I wound up calling the store to speak to a manager about the situation and this supposed assistant manager named Freddie- who sounded like a kid- said that an employee should have told me this. I asked how long it's been since they've had a camera and if management is aware and his response was snippy and stated "I can't just make a camera appear."super unprofessional And uncalled for. Speaking to someone like that, especially when they are already upset that you are not following through on services that you offer. I do not work for Staples, but he does and he could've went about the conversation in a better way or transferred me to a different Manager. There is not one place that I searched for where it says "we do not have passport services at this time"... Including on their storefront! next time I know to read reviews like I did just now... This place has trash reviews and I don't even know how they are still open. Go figure. read more

This place needs to really close down. I want nothing more than to see all these worms unemployed. Jeremy (I am guessing one of those epic High School graduates who is a manager now) is an absolute horror show. Want my advice? Chargeback, chargeback, chargeback. They will lie to your face on their return policies. How does 30 days become 14 days? Why we paying over 10-15% price gauge on INKS just because they can't manager their stores? There's a reason why so many Staple stores are closing and it's not because they're good. CLOSE THIS DOWN. LET THEM LEARN THEIR LESSON! read more

I came here looking for mounts for computer monitors. After searching for a bit, we asked one employee where we could find them and he referred us to the wrong section of the store. We asked a second employee and he walked us over to the right shelf, but they only had one option, which we'd purchased before and it broke. So no luck for our specific search, but the store seemed to have a standard selection for other items. In particular, they had a large variety of desk chairs available. read more

The tech department was very helpful over the phone and in person with figuring out the best Microsoft Office option for me.

I'm a frequent shopper at staples but today at employee by the name of Michael (middle eastern with glasses) was very rude to me. Seems like he does not want to be there and not do his job. I came in to buy shipping material and the price was different than advertised. read more

HORRIBLE SERVICE! I needed to send a package by UPS. I called beforehand to ask if their UPS counter was open (as it was closed at one point during the pandemic). I was advised I could stop by. When I did get the attention of a representative and I asked her to help me to send the package. She walked away and sat down making notes. As she passed by 10 minutes, thereafter; I asked her again if she could help me. At that point, she directed me to go to an isle to buy a box to package the item that was already boxed. She then walked away and once again completely ignored me like I wasn't there. Wow...I think it's an awful way to treat customers! If a company like Staples is not going to provide a service, then they shouldn't bother. I was completely surprised to be treated this way, as there were no customers around at all. I couldn't wait any longer, so I walked out and drove to the Hoboken UPS on Washington St. They provided courteous attention and took care of everything in two minutes. I have been a customer at the Jersey City Staples Store for a number of years and have bought many items for my business, including bigger ticket items as well. Due to this awful service I received, I have decided not to shop at this store anymore. I may also report this store to the BBB. Plenty of other choices out there. read more

This review is specifically for their print section the workers don't want to be helpful and the process to print something is slow. I was told to screen shot my label by one person and the manager tells me to forward it instead of a screen shot. They hire people that have no idea what they are doing If your going to not print something then you might be alright. But printing here is a no go. Buy a printer on Amazon and save the trip. read more

Jan 1 2022, noon time, Staples branch at route 440 Jersey City. I used their copier to print a very important document. The copier needed assistance. A male employee at the copier section helped me right away. He was training a female employee and explained very well to the female employee why the copier needed assistance. Made my copy and went home. After 2 hours, I realized my original document is missing. I left it on the copier. I called the store, waited for few minutes, someone answered, put me in hold, I guess i was transferred to the print dept. A male staff answered, put me in hold to check the copier I used, then got back to me that he found it. Went back to the store. Picked up my document. Was handed to me by this female employee. She was very nice and polite. I didn't get her name. But she was the one under training that I mentioned before. The name of the very helpful male that helped me retrieve my very important document is ANGEL. He is such an angel. Staples should have lots of employees like him. Thank you Angel and to the other female employee. read more

Pretty good selection and sales, but not good customer service. Really will not be back unless it is the only option.

last night to fax papers I've never fax papers a day in my life I asked one of the employees if they can help me they said to go to the self-help area I told him that it's my first time faxing papers and he said to me it's not that difficult is self-explanatory they made me feel stupid and uneducated it was important documents that I needed to fill out in the least she could've done was come around the counter and show me step-by-step I continue to tell her that I need her help and then she said I have orders pending please give me 10 minutes she took half an hour taking her time doing what she needed to do when faxing my paperwork would've taken less than five minutes do not recommend anyone to go to that Staples because the employees are ruled and only care about a check. read more

The absolute worse customer service in the printing department... supervisor isn't no better!!!

It's very simple . I needed to print out an email and Shearay M. totally took care of m with warmth,patience and respect. Really appreciated it. read more

This staples reminds me of why I choose to support online retailers like amazon over physical stores. It's so slow and the customers are even slower. Understocked too. read more

$.50 PER PAGE to scan to a FLASH DRIVE?? Lessee...doesn't cost you the price of paper. The scanning program is already built into the hard drive of the copier. PLUS...you do not have posted ANYWHERE what the various copier fees are. Then you can factor in it's just about impossible to get help / questions answered on the sales floor. Staples used to be a good place to go - fair and reasonable prices for goods and services. Now they're just sad. read more

I rarely give bad reviews, but after my horrible experience with a manager by the the name of Brielle C at staples on route 440 in jersey city today I will never shop or spend my money there ever again. She was rude, lacked customer service skills and doesn't know how to talk to people. I went in to buy a mouse, in the aisle they have two displays one on each side of the aisle. One side has $17.99 the other has $12.99 I pick from the $12.99 side get the counter cashier rings me up. The mouse rings up at 17.99 I explain to the cashier that they two signs with two different prices and Brielle C who I later find out is the manager walks up and get extremely nasty with me and tells me to learn how to read and walks away only to discuss what had happened between where I could see and hear her. read more

Horrible customer service. Print department is usually busy and the wait is long. Representatives aren't that helpful.

DO NOT GIVE THIS STORE YOUR BUSINESS IN ANY WAY!!!!!! (Or any staples IMO) My experience has been this...I had to ship a 1000$ piece of art to a veterans group. I asked the girl at the counter about insurance she said 'we don't do that' fast forward UPS they lost the package and because I was instructed otherwise I lost the $$$. The staff laughed at me saying 'ups looses things all of the time'. I followed up all the way to corporate. From the GM of the store to the CEO this companies customer service is worst in class. They will always back their untrained staff over customers. I am now forever moving my business elsewhere and pushing others to do so. They laughed at me after they screwed up and took zero action. I'm a single mom of 3 selling something to a veterans organization. If you like getting misinformed and laughed at with no accountability by the staff or corporate this store is for you! read more