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    USA Logistics

    1.2 (38 reviews)

    Services - USA Logistics

    Shipping centers

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    Marco V.

    Let me start saying I work for Amazon and I think I know enough about logistic. I also moved 6 times in the last 8 years. My move with USA logistic was the worst. I know people complaining a lot about move companies, however you can check for example BBB.org - they rate F to USA logistic so that should be enough for you not to hire them. https://www.bbb.org/us/ca/sun-valley/profile/moving-and-storage-companies/usa-logistics-1216-884745 My experience was terrible - I moved my den and three more pieces of furniture. 20% of my furniture were damaged - never had some many damages in any of my previous move. Besides, they promised to deliver my stuff in 3 days from San Jose to Seattle. It took 10 days. Last but not least, the customer service is terrible. They have no clue when your stuff will be delivered, they just share made up dates. The dispatcher based in Washington, Diana, is very aggressive, bad manners, unpolite person. I had to talk to her three times since I was not getting any update about the delivery, and she only shared unprecise dates (like between Sunday and Tuesday).

    All these boxes were crushed in transport. Many were labeled which side to keep up, amd all were turned upside down!
    Jordan A.

    To add to this horrible experience. My expensive Trek bike was taken apart and cannot be repaired without professional help, if at all!

    Holes through our queen size mattress

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    5 years ago

    Received broken furniture, smashed boxes, missing bed frame wheels and damaged furniture.

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    Ask the Community - USA Logistics

    Review Highlights - USA Logistics

    Christina, the rep was great.

    Mentioned in 2 reviews

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    Staples - My returned chair has been at the store for almost a week and no one has picked it up yet. It's the big box inside the red shopping cart.

    Staples

    (18 reviews)

    I purchased an office chair on Staples.com but decided to return it. It was still in the box,…read moresealed. When I initiated the returns online, it did not give me a store drop off option. I had to print a label and wait 1 to 5 business days for a carrier to come pick it up. I called customer service and spoke to a clueless employee who told me I could not drop the item off at a store. I explained that I was never home so it would be difficult for the carrier to pick up the item. He told me to leave outside and I explained this is a $300 chair and my neighborhood isn't very safe. I hung up and called again and this time I spoke with another agent who told me I could drop it off at a store. So I drove to this Jersey City store and once I arrived there, the employee stated that he could not process my return. He had to call customer service and switch the pick up to the store. So I left the item there, unattended, no receipt or anything other than an email stating that I had initiated a return. There's no confirmation that I dropped the item off so at this point I just hope the carrier picks it up and my refund is processed. Very poor returns process and customer service!

    I walked into this Staples on a Saturday morning because I heard that Staples has good passport…read morephoto services. We arrived and there was no signs for passport anywhere, so we asked the cashier where we should go. She told us that they aren't doing passport photos right now because of a camera issue. Mind you, we waited super long for public transportation in -5° weather because this site hardly has any options for shoppers. Definitely weren't able to just hop onto a different staples on the other side of our city, which we were advised to do. We left and I wound up calling the store to speak to a manager about the situation and this supposed assistant manager named Freddie- who sounded like a kid- said that an employee should have told me this. I asked how long it's been since they've had a camera and if management is aware and his response was snippy and stated "I can't just make a camera appear."super unprofessional And uncalled for. Speaking to someone like that, especially when they are already upset that you are not following through on services that you offer. I do not work for Staples, but he does and he could've went about the conversation in a better way or transferred me to a different Manager. There is not one place that I searched for where it says "we do not have passport services at this time"... Including on their storefront! next time I know to read reviews like I did just now... This place has trash reviews and I don't even know how they are still open. Go figure.

    USA Logistics - shipping_centers - Updated May 2026

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