USA HOME LOGISTICS **THE WORST MOVING COMPANY EVER.** I hired this company to move me from one state to another, and everything was very easy and pleasant while they were collecting my deposit and preparing everything for moving day. First, they told me the truck would arrive at a certain time, but on moving day they changed the arrival time by almost 4 hours. When the movers arrived, we already had everything packed and ready, but they took an extremely long time to load the truck. When we were almost finished, the truck left ahead of us because we were going to meet them at my new home. I left about an hour later and drove almost two hours along the same route. When I arrived at my destination, the truck was nowhere to be found. I called and called several times to find out what was happening, but **NO ONE EVER ANSWERED.** Eventually, they sent me a text message saying that the truck had broken down on the way and that they were waiting for it to be repaired so they could continue to the destination. Almost an hour passed, and I called again. No one answered. I sent messages--no response. After almost two hours of trying to contact them to find out where the truck was, they finally sent me another text saying that the truck had to go to a repair shop and that I would receive my belongings the next day--or possibly the day after that. I tried calling and contacting them repeatedly to find out where the truck was, but **I NEVER GOT A RESPONSE.** That night, my children, my husband, and I had to sleep on the floor because we had nothing to sleep on. The next morning, I started calling again because I needed to know where the truck was. One of my children has disabilities, and his medication was inside the truck, which was extremely concerning to me. The only response I received was: *"We have a report that there was a mechanical failure with the truck last night. We will try to contact the driver."* They never called me back for hours. I kept trying to reach them, but **NO ONE could tell me where the truck was or when I would receive my belongings.** Eventually, I spoke with someone--I believe her name was Sharon. I explained that I needed the truck's location so I could get my child's medication. I told her that I didn't care how far I had to travel; I just needed to get the medication. Instead of helping me, she yelled at me over the phone and wouldn't even let me speak. She told me there was nothing she could do, that they could not give me the truck's location, and that I could not take anything out of the truck until it reached its destination. I explained again that my child needed his medication, and **THEY DID NOT CARE.** During the entire day, they only sent me one text message saying that they were going to find another truck to transfer my belongings and deliver them. I told them that I wanted to be present when the belongings were transferred and asked where the truck was. **They never responded again.** At that point, I called the police because my child's medication, my important documents, and many years' worth of belongings and hard work were inside that truck. We filed a report, and the police contacted the company as well. The company gave the police the same response: *"We will try to locate the driver."* We had to sleep on the floor again that night because there were still no updates. The next day, they finally sent me a text saying that the truck would arrive in about two hours. And yes--**FINALLY, they arrived with my belongings.** If I could give this company **-1,000 stars, I would.** **THIS IS THE WORST MOVING COMPANY I HAVE EVER DEALT WITH.** According to what I was able to find, the trucks, drivers, and helpers involved were not properly registered or authorized with FMCSA. This was the **worst moving experience I have ever had.** Terrible communication. Terrible customer service. No accountability. **ABSOLUTELY THE WORST.** read more

Horrible experience with this company. Please do not use them. They came to load our stuffs on June 16, and until this day which is more than a month, we have not received our stuffs. Excuses after excuses , lies after lies. We can never get in touch with the driver Carlos after they missed the promised delivery date. Like other victims, we experienced price change, delay on delivery or worsely, we dont even know when we are going to receive our stuffs. read more

This is a follow up and why...DO NOT USE USA LOGISTICS!!! Two of our boxes got lost and the customer that mistakingly got it called 3x to get them to pick it up and we called/texted multiple times to find it and if it werent for the driver giving us the customer phone # then this would be lost for good. The company did nothing to help and did not care about our lost boxes and told us to stop callling... DO NOT USE THEM...THEY JUST WANT YOUR MONEY...NO SERVICE!!!!! read more

Company was responsive and professional up until day of move. We paid $8700 or a full truck so we could secure a direct route and expedited timeline. What we got was drivers who wanted an extra $1400 after 90% of our items were on truck, which was no where near full and less than cf quote. No communication or response from USA despite multiple attempts during the move process, while we had no idea where our items were or after the delivery to discuss issues, two additional subcontractors expecting payment we were not told about and items delivered wet and damaged 10 days late after being held in a storage facility. read more

Company uses contractors that employ criminal tactics in order to maximize their profits out of your move. Can change your moving contract AFTER you've already signed on it! I have evidence, or wouldnt write this review... read more

Absolutely the worst moving company ever. DO NOT BOOK WITH THEM. Was told they do not subcontract and everything is in house. Should have known when they offered a lower price compared to other companies just to charge you the actual price they initially wanted at pickup. Moving from VA to SC and Was told pickup would be on a Wednesday/thursday which was fine, we planned on leaving town and moving out whenever they came from those days. Told us it'd be Thursday (that Wednesday) so we already planned to leave Thursday then last minute told us it wouldn't be picked up until Friday which inconvenienced everyone as we had people at the house Thursday that were taking care of our stuff and waiting on movers while we made the drive down since we still had to drive out of town Thursday. Was told 2 separate prices about a week before and that final price would be during pickup. I knew we didn't include everything on the inventory as we were still packing and leaving behind things but it was still only a LITTLE bit extra that didn't even take up much room and they tried to charge an extra 1k which is conveniently the second price they tried to tell us in the first place. One guy said 1600 and one lady said 2400-2800. Not only did they keep delaying pickup/delivery, there was miscommunication with everyone or no one ever answers when you call. Tried to tell us we had to pay the second portion of the money or they won't deliver our items yet they still couldn't tell us when they'll be here and also delayed again for a second time. They tried to up charge every chance they get. Told us they would dissemble the tvs but never did and someone else at the house had to. Charged us for packaging that we did not authorize as we had already left town and they never called to ask or verify anything and even had a tenant at the house stay to talk to them and make sure they got everything. They were only supposed to package 2 TVs . 95% of everything was also already packaged in bags and bins besides TVs yet they put the already packaged bags in their own packaging and charged us for them. There was a bunch of unauthorized charges and fees, lack of communication, last minute changes, contract not being honored, and just making up numbers and up charging anything and everything. Was told last minute after the second delay that payment will be either cash or Zelle, we Zelle'd but bc they were a new contact it took a while to process and the mover refused to give our items until he received payment even tho he saw us trying to pay and the payment was obviously pending. After calling Zelle and the bank multiple times and hours later, everything worked out. One of the movers didn't even help at all bc he was only worried about the money the other mover was the only competent one and doing his job and moving in our stuff for us. Also found out they were overcharging us by the cubic room in the truck. Will NOT be using this company again for my next move, the absolute worst. read more

So far the movers they sent me are a nightmare. My price has gone up 3 times, and has tripled. I was not given a bill of lading for my boxes. Boxes weren't labeled by them. They will not show me the measurements. They did not measure, took pictures sent to Juan in corporate . Juan told me the movers measured, the movers told me Juan measured. they half stacked in the truck and told me I had 2x amount estimated. I've not got a call backs when I'm asking for bill of lading and paperwork I learned I should've received. They've charged me $1300 dollars to move a mattress and box spring. No headboard or footboard no frame. . Makes no sense to charge $1300 to move a mattress when you can easily buy a new one. I asked that it be left behind that I had to make decisions on what was left, but they managed to get my bed and vanity on there without me noticing. That would've decreased the price by half according to what Juan is charging me for a mattress. I was on the phone with Juan upset about the price going up $1,000 every time I talked to them. They wait until right before load up to come out and look at it giving me no choice but be held hostage. If I have to be somewhere for a job, I cannot cancel and rebook someone else., it's been horrible experience. I should've read the reviews. Super nice until the day of, then everything rears its ugly head. read more

They are absolute thieves, they do not respond to calls and for a whole month could not confirm when they would give me back my valuables. I think they went through my stuff and want to have it for themselves. BEWARE! read more

UPDATE: THEY STOLE MY MONEY! After terrible service and lots of damaged property, I just traced a $15,000 fraudulent charge on my card back to their company. Luckily the vendor caught the charge and called to verify and cancel the order. Do not trust these awful people. Absolutely do not use this company. After arriving late and adding on extra fees, they drove away with my sofa because the driver insisted that he didn't need to double check that it was in the back of van. He realized he had it hours later and told me he would be back at the end of the day. He never showed and claimed I was harassing him by continuing to follow up on where my couch went for the next week and a half. When he finally came back, I requested 4 times that the feet of the couch be unscrewed so they don't scratch the walls of the hallway. He ignored and talked over my requests, which resulted in ruining the walls all the way up to apartment. He finally realized it wouldn't fit through my door after 25 minutes of scratching the feet against it. He gave me nothing but poor attitude for the entire experience and I was left to apologize profusely to the management of my building for all the damage that they caused. Find someone more respectful and responsible to move your things read more

Let me start saying I work for Amazon and I think I know enough about logistic. I also moved 6 times in the last 8 years. My move with USA logistic was the worst. I know people complaining a lot about move companies, however you can check for example BBB.org - they rate F to USA logistic so that should be enough for you not to hire them. https://www.bbb.org/us/ca/sun-valley/profile/moving-and-storage-companies/usa-logistics-1216-884745 My experience was terrible - I moved my den and three more pieces of furniture. 20% of my furniture were damaged - never had some many damages in any of my previous move. Besides, they promised to deliver my stuff in 3 days from San Jose to Seattle. It took 10 days. Last but not least, the customer service is terrible. They have no clue when your stuff will be delivered, they just share made up dates. The dispatcher based in Washington, Diana, is very aggressive, bad manners, unpolite person. I had to talk to her three times since I was not getting any update about the delivery, and she only shared unprecise dates (like between Sunday and Tuesday). read more

USA Logistics - Shipping Centers Near Me

TERRIBLE TERRIBLE TERRIBLE! I had them booked for 45 days before my move. scheduled to pick up Sunday or Monday. I Called Sunday... they bumped me to Tuesday. (NO communication) I Called Tuesday and they bumped me to Thursday (mind you without a call from them to check my schedule). I was unavailable on Thursday. Their solution (less then 1 week before my move was). "We will give you a refund!" Well... "That was helpful!" I wish I would have taken it that day and got a reputable company! They PROMISED me a Friday move and lied about calling me to confirm my pick up! OH and to top it off ... they kept saying "Check your contract!" Well with them a contract is useless because they break it at every moment! True to their previous service and other reviews they refunded my money 2 DAYS BEFORE MY MOVE! AWEFUL... Save your self the STRESS and choose a BIG company with hundreds of reviews! read more

DONT EVER HIRE THIS COMPANY! They are completely rude and completely rip you off. They scam you by having you pick a delivery date knowing that they have 21 business days after the date you've selected. I waited six weeks for my belongings to arrive. A few things were broken and one item was lost. The most horrific experience I've ever had dealing with anyone in business ever. read more

Update as of 4-10-23. This company has now threatened my daughter with not getting her belongings if I do not remove this review.... You WILL NOT be infringing on my freedom to tell the truth! This is extortion and illegal per my attorney. The attorney General in Nebraska, Utah and california have been alerted..... USA Logistics is the company her move was brokered to. Venture van Lines is a broker, not an actual mover. According to the 58 complaints on the BBB They get people hooked ,take their deposits purposely mis quote cubic feet needed to move their things and shuttle them off to a broker who is then stuck to deal with unhappy customers when they find out they were misquoted. Usa logistics out of California is this company. They have several locations, so good luck trying to get ahold of anyone. They have over 100 complaints on the BBB that have all been unanswered. Go figure. They more than doubled the moving quote at pick up. My daughter unknowingly hired them to move her from utah to nebraska. She listed all her things she needed moved. She sent me the list as well. Venture van Lines quoted her 397 cubic feet for an entire house full of furniture. How they did this with not asking for measurements is beyond me. The movers came, USA logistics, and said if she wanted everything she listed moved, she'd have to pay another 8k. This is fraud. 2/3 of her stuff is still in Utah, and they want another $950 to deliver the 1/3 of her things that they actually moved on top of the 2k she's already paid. Breech of contract. I would definitely steer clear of this company. She has no way to get her things. She's 7 months pregnant, she's in a house with basically an air mattress, a 3 year old, and the clothes on her back. It's april 10th, and she still doesn't have her things...... God only knows if she will ever see them again. We have made a report to the FMCSA that the next stop is an attorney. read more

RUN!!! DO NOT USE THIS COMPANY!! Really wish I would have read the reviews! The sales person or broker? Steve D was super friendly and totally lowballed the price. BEWARE!! After several emails and calls the pick up for my out of state move was scheduled for a Friday OR Saturday. THIS should have been my first RED FLAG. Everyone else can give you an EXACT move date. They said they (or the actual moving company?) would call the day before to confirm a time. After calling and emailing several times with NO ANSWER by Saturday.. NO CALL!!! NO SHOW!!! Now I am left to frantically find another company to move my office out of state. I am waiting for a refund of my initial down payment. Hopefully they will come thru on this. NO ONE should have to go through this STRESS of waiting for a moving company to show up. HORRIBE EXPERIENCE!!! read more

This move was from CA to NY I hope this should be helpful to all. wish I was able to give this company no star I would never ever do any buisness with this company. I have been waiting for the past 3 week for them to give me a call back on what is going to happen with my dresser and my two night stands that I have not received. They keep telling me to file a claim which I have told them about 20 time that I have already did and still haven't received any called back or email. The person i got off the phone with was being rude saying that I shouldn't be calling them. That there is NOTHING THAT THEY CAN DO. People I really don't recommend this company. read more

To add to this horrible experience. My expensive Trek bike was taken apart and cannot be repaired without professional help, if at all! read more

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The absolute worst business I have ever dealt with in my life... contracted through Cardinal Van... who were so kind in the beginning after They got a huge deposit never returned one call after 3 weeks of a no show from USA Logistics hung up on me every time I called to find Out where my Things were ... and it they didn't hang Up on me they would put me on hold 20 minutes at a time . Rude and sarcastic, plus they thought it was all pretty funny. I have never felt so helpless... my medication was in the move and I was running out... they could care less. So sad,.. run from these people.... Run. read more

Please Please PLEASE take these negative reviews seriously. Read them, research the company and believe everything negative you read. They will low-ball you on the quote to get the business and then ask for double once the truck is loaded. We changed out quote 2 times and ended up with less than we had on the original quote and they still wanted over $2000 MORE than the most expensive quote. Once everything is loaded on the truck and you are on a deadline to move they know they have you.we ignored other higher quotes, which by the way we less than we actually ended up paying, because we were assured this quote was accurate. DO NOT GIVE THESE CROOKS YOUR MONEY. I have no idea how they still get work and are still in business!!!!! read more

(I want to apologize for the long review but please read the ending of this review to get helpful info on how to shut this company down.) This company needs to be shut down and fined for its criminal practices. Our experience with this company has been a nightmare with our move from Northern California to Houston Texas. I will only highlight just a few of the issues with this horrible company. After USA Logistics removed everything from our apartment, the foreman told us that the price for the move was now going to be $10,000 instead of the quoted and agreed upon price of $4350.77. We were shocked!  None of the movers ever mentioned any price change from the initial quote until AFTER everything was moved out of the apartment and onto the street. At this point, we had no choice and we were in a desperate situation as it was later in the day.  We asked why the price change was never mentioned to us, especially before everything was taken out of the apartment.  The mover responded with, "that's how it's done". We declined the price increase because this was not what was agreed upon between us and USA Logistics. We asked them to return everything back into our apartment. The foreman refused to return our items back into our apartment and said we will need to pay him $1800 in cash for them to remove a number of the items they had already placed into the truck. We told him that we could take them down ourselves, but he said we could not go unto his truck and he proceeded to pad lock the truck door with our belongings still in the truck. They were holding us hostage in every way possible! I was in tears at this point. This was probably about 6pm when they notified us of the price increase. The foreman told us he can try to get his boss to lower the price of the move if we leave some things behind and if we pay the whole balance upfront with a check.  We had no choice but to agree to new and different terms set by USA LOGISTICS while our belongings sat on the street, and some things locked in their truck. Once again, they changed the quote for the third time, asking for $8600 to be paid that day. So now we come to the delivery portion of USA LOGISTICS moving company, which is even more horrifying. The contract states the delivery will be completed within 21 business days, but we still haven't received all of our belongings and it's been over 2 months now. We are still waiting for our dining room table, TV stand, king size mattress and our 55 inch TV to be delivered. The MAJORITY of the furniture delivered had some sort of damage upon delivery after being in the possession of USA Logistics. To date, we have not heard from anyone at USA Logistics regarding our missing items.  We have made multiple attempts to reach out to USA Logistics by phone and by email regarding our missing and damaged items and have been unsuccessful. After multiple documented telephone calls and emails, we still have not received any replies. Additionally, after sending our initial email to USA logistics regarding our missing and damaged items, our emails have been blocked and our phone calls now go to a full voicemail inbox. We have come to terms that we will most likely not receive our missing items, but we will not give up on bringing this unlawful company to justice.  We plan to report them to the texas attorney general, to California attorney general, department of transportation, and any other agency necessary to get justice. Things to do to get results: 1)Report the company to the Consumer Complaint Office of Attorney General Public inquiry unit at http://www.oag.ca.gov. Phone number: 1(800)952-5225. 2) Report them to the Department of transportation protectyourmove.gov. 1(888)368-7238. If they have your belongings and they are holding you hostage call a lawyer. I recommend Michael García Attorney at Law in San Diego, 1(877)299-0550. He has won a case against this company so he's very familiar with their illegal practices. Don't wait to reach out to an attorney ASAP! Also take them to small claims court for your losses. Don't let this company continue to get away with illegal business practices. We need to report them to the right agencies because that's the only way they will be shut down. They can pay to remove bad reviews or create fake positive reviews but they can't do anything once we report them to the right agencies. The Feds will shut them down as long as they get reported enough times and so far this year the company has had at least 20-30 complaints with the department of transportation. Last year they were reported 50+ times, the year before that they were reported 60+ times. We don't want anyone else to go through what we are going through now. Lets take this amoral company down together! read more

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I have never experienced such a thing... I had them take 10 boxes from CA to NJ. They came 1 month late. Then for the day they are supposed to come they come 6 hours late. They show up and say it needs to be paid in cash even though that was not the agreement. Because we didn't have cash at the moment they tell us they are going to put the boxes up for auction (mind you he is yelling at me the entire time). While I went to get the money he left to deliver some other boxes...Hopefully he actually comes back! I have never had such a poor experience with a company in my entire life. read more

Do not use this business or any affiliates. Extortionate business practices where they demand additional money to deliver despite contract clearly stating total cost. Lost or damaged literally all items in the move. Representatives that yell or hang up on you when you calmly try to resolve. When I told them I really just needed one of the boxes they lost because it contained something valuable to me, the representative responded "you shouldn't give us items with value." This is a scam business. read more

I can't even give this company a star, they don't deserve it. Its a rip off - California moving company - THE WORST From the time the team showed up to start loading it was a cluster. The price more than doubled. The care for my personal belongings was less than if I had picked them up at the dump. Not one item arrived without marks or damage. The door of a cabinet that is not replaceable, was ripped off, the back of a chair was broken, a bathroom cabinet destroyed (arrived in pieces). An antique buffet will need to be refinished as a result of the damage. The list goes on and on. When my belongings arrived I was ordered to wire funds into the drivers account. All interaction after the contract was singed was rude and horrible. I would say BUYER BEWARE. Sell your belongs before you move rather than use this company. read more

Literally the ABSOLUTE WORST COMPANY I've ever dealt with. Too many horrible things to even type. Over a month to get belongings, charged double from estimate, broken and missing numerous items , hung up on, threatened, etc... Was told i was being uncooperative when I called about my missing Tempurpedic mattress because telling them it was a king Tempurpedic wasn't enough because she said they had multiple unmarked Tempurpedic mattresses? and to just file a claim that takes 30 days to process. read more

I re cently used USA Logistics to transport my car from California to Virginia. Christina, the rep was great. The driver, Levan was on point in explaining what to expect. My car was picked up on Tuesday night and delivered on Sunday, a day ahead of the promised delivery date. The prize was a little higher than the market prize; however, I went with them based on my confidence in Christina regarding the information she shared. I will recommend them to anyone looking for a company to transport their vehicle. Abraham read more

Received broken furniture, smashed boxes, missing bed frame wheels and damaged furniture.

BAD!!!!! Worst company ever. From the beginning to the end what an absolute trash can of a business. Thanks for breaking my dining table, trashing my chairs, losing my clothes and shoes and worse of all no one there cares, the movers were a week late too, zero communication. Look at the reviews here don't use the company absolutely terrible. 5k to transport and damage and or lose 9k of my things and I got $160 back. HORRIBLE COMPANY read more

I can't even tell you the horrible experience with this company. And the worst part about it was that I never even used them to ship my car. I originally contacted Mr. Romano (the owner of the company) about a price quote to ship my car from the east coast to the west coast, but ended up finding a different shipper with better prices so I went with the other company instead. I never signed any type of contract or gave him any deposit. So please tell me why more than a month later I get an email stating that he wanted me to pay him the remaining amount for shipping my car?? Excuse me what???? He then proceeds to email me some bogus receipt saying that my car was picked up and delivered on such and such date with the wrong pick up address and the wrong delivery date from when it was actually delivered. When I wrote him back saying that he must have been mistaken he then threatened to report me to the authorities if I didn't pay him!! Needless to say, the conversation ended when I told him to never threaten me again, that I never signed a contract with him so that he was therefore entitled to nothing, that I have the bill of lading from the company who did actually ship my car, and that if he continued to try to extort money from me I would have him sued for harassment. If this is any example of his usual business practices then I warn you DO NOT do business with this guy. He is shady and unethical and is only out to get your money. I don't know how he sleeps at night. read more

HORRIBLE!!! DO NOT USE THIS MOVING COMPANY! TOTAL SCAM ASRTISTS! We wish we would have read the reviews before we booked them. We had them all set up to move at a set price $$ for about 2 months in advance. They try to be real nice over the phone, etc. Then after they get to your house and load you up, they tell you the price has changed and jack it up over 3 times as much!!! This is what they make you pay half up front when you schedule. Our house was only 1300 square feet, and they tried to say we were taking up 2600 feet of space? How is that possible? We didn't even move half the stuff because it was cross country. Then they make you talk to the boss over the phone. (Real Asshole) We told them to unload the truck and we are not paying for it. They say give me $3000 cash right now and we will unload it. Really? We had to call the police to come to the house. There is nothing they can do and you have to work it out in court. TOTAL BS this joke of a moving company. We ended up settling on a lesser price because we needed our stuff and were moving next day, but was double what we were quoted. I was shocked our stuff even arrived 2 weeks later. Boxes were trashed, and also missing 2 boxes. (Never Found by the way) Refrigerator was all dinged up as well. These people need to be put out of business for good! ONCE AGAIN, DO NOT USE THIS COMPANY!!! read more

If you are in the market for 100% more stress than what you're already under during your move then by all means use this company. If you love horrendous customer service once they rope you in and you put your deposit down this is the moving company for you! PLEASE heed my advice and look elsewhere. Nobody deserves any additional stress on top of a move. This company gave me a quote and on the day of pick up stated they could not come until the next day. Luckily I had some wiggle room as far as when I needed to move out of my house so I figured it wasn't a huge deal. The day of the move I reached out to the company and they stated that I was under-quoted by $4,000. On top of that they would not be able to come on that day. I was told a manager would call me to go over the details or issue a refund; 5 hours later I still did not receive a call. I attempted calling and was given the run-around and hung up on TWICE! Some manager named "Ben" assured the quality improvement manager that he spoke with me and I agreed to the new price and new pick up date. I never spoke with "Ben" or agreed to any new terms. I was in tears with management just making sure I was going to get my deposit refunded because honestly, at this point the company was obviously shady, I was worried I would not get my money back. read more

If you want a company that is unreliable, uncommunicative, disrespectful and dishonest, you've come to the right place. I booked them weeks in advance with Steve, lured by the low price and the "family owned business" he touted, and they never showed up. They were scheduled for a 3-5 pm window on 8/13/20. Then on the day, I received a call from Carolina saying they would be there at 6-7 pm. Then I got a call at 8 pm from the "truck driver" saying they'd "gotten stuck downtown with a broken elevator," and could they come in the morning at 7 AM? You can imagine the pattern emerging. To summarize, they never showed up, even after I was promised by Carolina three times the next day that they'd be there. I was also promised calls from the Supervisor to discuss the situation, who never did. I eventually had to leave, since I was 8 hours behind schedule, but my roommate confirmed they never arrived. I never got a call from anyone with an explanation, or an apology. Thank goodness I used a Discover credit card, and got to dispute my deposit. Pay the extra money for a reputable company. The stress isn't worth it. I'm posting this to Google reviews as well. read more

Tried to send an email via the website and it can't be delivered. Here was the message: We are so absolutely mortified at the services received. It not only took over 2 weeks to receive our possessions, but when they did arrive, those that did arrive where so poorly treated that furniture was broken and glass, etc...from damaged boxes. Currently, we are waiting for the second truck which we didn't even know was a thing until only half of our possessions came off truck 1. They were all on one truck when they left our house. Several moves later and they are on a truck that had a flat tire yesterday and today is having cycling issues. My guess is that your company needed time to find the rest of our furniture that is still missing from our home. Your work and communication has not been worth $6000 let alone the $17,000 that we were held hostage to pay. You will be hearing from our attorney. This has not been the moving experience that we had hoped to receive and we will be letting others know unless it is made right. I have pictures of the damage and made sure to take photos prior to it leaving our house. It is appalling that you take advantage of families that have no other option when you arrive than to agree to pay ungodly amounts and then they wait day in and day out for their possessions to arrive. Please let me know how you intend to proceed. I will write reviews, the BBB, and my lawyer will be reaching out if you are not going to make this right. My husband made the arrangements if you prefer to address him to discuss options. Not to mention sending 2 guys in the snow to move an entire truckload. It was so senseless! They struggled and fell on the ice. It took 4 guys to load, but somehow everything was supposed to put in place and reassembled by them. However, there was nothing to assemble, but a ton to fix (which will have to happen at a later date). All the assembly pieces are missing on another truck somewhere "conveniently" broken down at a truck stop very closer since early this morning. The latest message puts the truck 2 hours away (not the 45 minutes mentioned this morning) and waiting on a part. This is a great way to stall. Another day of no bed...another day off work...another day of anxiousness as we wait to see if, when, and in what condition our possessions will arrive. read more

I cannot overestimate how horrible this moving company is. After signing my contracts, I could not get in contact with them at all. I would call over and over again, leave voice messages, and email them. They gave me inaccurate information the first time I called about what I would need to have and do. Every time I spoke on the phone with people they gave me different information. They did not pick up my stuff on the scheduled pick up date. They did not apologize for it. Their customer service was rude and nasty. DO NOT USE THEM. read more

I spoke to Blaze last week and he was so helpful with all of my moving needs. He took the time to answer all my questions and made the process painless. I will highly recommend USA logistics. I couldn't have done moving from Fl from to NY without them. read more

If 2020 was a moving company, it would be USA Logistics (key words: dishonest, extortion, rude, unprofessional, incompetent). I would say my experience with them was the worst thing that happened in the last 6 months, but my dad died so that drops USA Logistics to second place. Boy oh boy, do I wish I would have read the reviews. Every negative experience mentioned happened in my move across country. Steve, who gave me the initial quote was funny and reassuring. He sold me on the no broker, you can talk to me anytime, we are here for you and are the best company to take care of you and your belongings. There was an initial quote, a second quote as I firmed up what I was taking (more money), a third the day before my pick-up where I walked by and confirmed every single box and item (more money), the pick-up and load surprise of going over my cubic square footage (how?? almost double my cost) I can pay or they will unload everything and I lose my deposit. From there it only gets worse. Terrible communication, told I am not allowed to talk to Steve now my items were with dispatch, my stuff shows up with two scrawny guys unloading my broken and smashed boxes onto the snowy driveway completely unable to unload and deliver to the rooms the items were supposed to go in so we had to help unload the truck, put everything in the garage and finish the move ourselves the next day. The woman at the office was incredibly rude, told her drivers to just drive away when I complained about paying before even one item was off the truck. I really want to just put this whole experience behind me but please, PLEASE, PLEASE for your financial, mental and physical wellbeing, DO NOT have anything to do with USA Logistics. read more

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We paid over $10,000 for them to destroy almost every piece of furniture we own. Metal dented and bent, wood scraped and scratched. When they brought us our things, they unloaded it in such a way that we needed spotters to prevent things falling on our heads. When I emailed them asking what they were going to do about the damaged items, they ignored me. Save your money and possessions and go with anyone else. read more

USA Logistics quoted me several hundred dollars less than the price charged at pick up. Their parent company did the same thing for my actual items. Please do not use USA Logistics or Top Country Moving ever. They are both absolute scams. read more

Please read all the negative reviews and do not believe anything anyone says from this company. I got several quotes and questioned all the bad reviews but Peter Smith assured they would handle everything and since I had several quotes from people that did a physical walk through the quote would be on point. Not only does Peter Smith have no integrity, he is a liar. This company takes advantage of a already stressful situation and makes it even worse. I cant stress enough believe all the negative reviews, they are real. I was given a estimate after I supplied several estimates to USA Logistics performed by companies that did a walk through of my home. So they had all the inventory and cubic feet. I also requested a 53 foot truck so all my stuff would be on one truck, Peter said yes, I'm basically taking up a full truck anyways. So move day comes, Tom shows up with two 26ft trucks and says, the other truck wasn't available, so already I'm feeling like this deal is going sideways. I call and ask for Peter and he's not available. I call several times, and realize they are screening the calls. So I agree to use the two trucks because Tom assures me my stuff will not leave these trucks and everything will stay together, if I go get a cashiers check instead of a personnel check. So I agree, because I don't want my stuff moved from truck to truck. They pack all of belongings and stage it in the driveway, Tom says the weight is to much and price is double! Now I realize Iv'e been scammed, such a terrible feeling. I say no way, Tom says well just pay me for packing and you can find someone else, but it will be much more than his estimate. So with all of our stuff sitting in the driveway and no place to go, they have you trapped and they know it. We come to an agreement which is 5 thousand more than the original quote. Ton says they will deliver our items in two days, so I agreed. I drive to AZ with my family and prep for the the two trucks, I receive a call from the driver and he says he will be later than scheduled and do I have room a 18 wheeler! what, I ask..my stuff should be on a two trucks. So again Tom and Peter lied, they moved my stuff onto another truck and brokered it out to another company. Yes I said brokered, don't let them say they are not brokers. When the driver arrived , he asked for payment up front and what company I used, what do you mean don't you work USA Logistics?? the driver said no, I just pick up trailers. So yes they are a broker. I then asked where is the help? He said they are coming soon. They hired some people from craigslist? This is unbelievable, but what are you to do. Again they have you trapped. So the help shows up, and yes they all responded to a craigslist listing. I ask where is the ramp for the 18 wheeler, driver says we don't have one.Well this should be interesting considering I have three safes and a tool box weighing 300 pounds. Yes they scratched several of my safes and damaged my file cabinet. Several items where missing, I explained to the driver and he just call the moving company. This company will take advantage, lie and cheat you all the way until delivery. Yes the reviews are real, don't let them tell you otherwise. Just google them and you will see all the bad reviews and the F they have with BBB. Avoid them at all cost, moving can be stressful enough, trust me stay away. Go with a company that provides a physical walk through and a binding estimate. USA Logistics has no integrity, none at all and their word means nothing. read more

A car shipping company should not incur traffic fines in your name in the process of transporting your vehicle to another state. But that's exactly what happened when I used USA Logistics. And it was the President of the company who was driving my car when it happened, less than 6 hours after he picked it up from my home! Imagine my surprise when I got a traffic violation notice in the mail two months after I had moved (it had been forwarded from my old address) for running a red light. Upon checking the date and time, sure enough it had been in the possession of Mr. Blaese A. Romano, president of USA Logistics, Inc. I called and left a message for him, and also sent an email. The president's very unprofessional response - "Holy #$%?! Yes, I'll take care of it." That should have been the end of it. But it was not. I had to keep calling and emailing after a week went by and it hadn't been paid. There's a deadline for paying a ticket otherwise you have a court date. Mr. Romano never seemed to care, and he never once apologized. One time when I called he even claimed he had sent a check to the municipal court the previous day when in fact he had not! Then to add insult to injury, he made out the check for the wrong amount! Yes, he could have paid the traffic fine online (and for the correct amount), but time and time again Mr. Romano chose to do the wrong thing. I would advise NO ONE to use this guy's company, I don't care how long he's been in business. He is unethical and dishonest. read more

Do not use this company they are con artist when we call they asked for a list of items and they gave me a quote we told them we had to be out of our house by a certain date and mind you we had talked to several people about what time we needed move and they all said no problem but when the day for the move came no call from them and no truck so we called and we were told that the date for pick up need to be one day earlier for them to pick-up on date requested mind you after mutiple calls and rude and dismissive people they showed up 3 days after they were supposed to and when they loaded the truck the estimate doubled in price because according to them I had bulky furniture now here I sit in my new home in Nevada with no furniture I was told they would be there the same day and they would call with a time mind you we only moved from san diego to Nevada and it has taken 4 days and we still don't have our furniture they do and our money and when you call you get rude a customer service person who tells you it can from 1 to 7 days for your furniture to arrive at there destination if I could give negative stars I would read more

USALogistics has lied every time I speak to them. My first mistake was going with a company that had USA in the name. Big mistake. Contacted sales to get a quote. Sales rep made a pitch that USALogistics owns all their trucks and is not a middle man. BS. They subcontracted to a third party trucking company from Chicago, of all places. I gave the sale rep a very specific inventory of items and was quoted $2800. I added a few boxes so I advised on new count, quote was increased slightly, no issue. On pick up day, all of my items were loaded into a truck and a manager that arrived in a separate vehicle waited until all items were loaded, then advised truck to pull away and go to next job. He then turned to us after truck departed and stated that we exceeded the load "weight". My cost went from $2800 to $10,000. I asked the manger at what time he determined we exceeded the weight and he stated as soon as he arrived, but he did not feel compelled to advise. He wanted the balance in cash, on a Saturday. I advised that I wanted my goods returned to me and he stated, "for $3000". When I asked why, he stated because they had loaded the goods. I negotiated down to $8000 with a small deposit now of what I had and balance upon delivery. Move was from San Diego to Florida. Had bought new home there but not available until 30 days. Contract stated delivery in 4 weeks. Received call from third party trucking company 10 days later advising they were at my home ready for delivery. There was no place to deliver to. Called USALogistics and they admitted their mistake but asked me to find a storage space for delivery. Since I was still in San Diego, I would not be able to inventory or inspect my goods. They placed me in contact with third party to work this out on my own. Trucker advised that if I did not pay his costs, he would take my stuff back to Chicago and would not return for at least 4 months. I contacted my local realtor in Fla to set up a storage spot and had goods unloaded. USALogistics advised in writing that they would pay for storage and would deliver when home became available. Never heard from them again and had to move furniture by myself and pay storage. This is not a company you want to deal with. Had I done y due diligence and read the reviews, I would never have used these crooks. Stay away, stay very far away. I am having to deal with the courts and lawyers now. read more