Below is the email I sent to their customer support. They did such a horrible job. The technicians essentially destroyed expensive couches.
Following the technicians' return to re-clean the couches, cushions, and dining chairs, I remain extremely disappointed with the quality of service provided. Their cleaning technique was unstructured, and the application of the cleaning solution was inconsistent, leading to uneven results. We waited for the furniture to dry before fully assess the outcome, but work remains horrible. The couches appear to be water damaged and the fabric seems to be destroyed by the solutions.
In addition to my previous concerns, I want to reiterate the following serious issues:
* Harsh Cleaning Brush: The brush used for stain removal was far too abrasive, stripping fibers from the fabric and causing damage to expensive furniture. I had to intervene and remove some stains myself to prevent further harm.
* Dirty Equipment: The pressure washer hose was visibly dirty and was repeatedly dragged across freshly cleaned furniture, reintroducing dirt onto the fabric.
* Lack of Precautions: No plastic floor coverings were used to protect surrounding areas, resulting in cleaning spray splattering onto floors, walls, and nearby furniture.
* Disruption to My Household: Young children had just returned home from school and had to be moved out of the family room so your technicians could re-do a job that should have been done correctly the first time. This caused unnecessary inconvenience for my family.
This level of service is entirely unacceptable. What should have been a straightforward process took the majority of the day, and I am left with concerns about the condition of the furniture.
We would like a full refund of the services so that we can hire professionals to do a better job.
I fully intend to document and share my experience, along with photos, in public reviews to ensure others are aware of the issues I encountered. I expect an immediate response outlining how you plan to resolve this situation.
GO LOOK AT MY GOOGLE REVIEW FOR PICTURES read more