My condo bathroom was flooded by my upstairs neighbor and I decided to use Dry Out based on the…read morereviews on here. Big mistake. The first issue I had with them was when they showed up they never turned on 2 out of the 3 fans that were supposed to run for 2 days to dry it out. They just put them in the rooms and left. Thank goodness my tenant stopped in to check on the unit and was able to plug them in. And when I called to ask them if they should have been plugged in they were just like ,"Oops, yeah we should have plugged them in." Meanwhile I was covering my tenants hotel so they wouldn't have had to deal with the noise and smell and if they hadn't stopped in to plug them in I would have had to cover extra days because of their lack of thoroughness. After they fan incident they came back and all of a sudden insisted I needed crown molding replaced in my living room due to water damage even though it was nowhere near the bathroom leak. I finally agreed, and then they bought the wrong size crown molding (not to mention the fact they charged me $300 for $50 worth of crown molding! But I live out of town so I'm kind of at their mercy). They tell me the will have to come back with the right size crown molding the following week and they will install it and touch up the paint then. They come back and install the crown molding and caulk and are supposed to come back when they could fit it in to paint (which is paint I already have there). Weeks go by and my tenant mentions that they still haven't come back to paint so I call them. The finally remember me and set up an appointment for the next week. About 15 minutes before they are supposed to start the painting I get a call from them stating if I want the painting done it will be an extra $800 because it is a custom color (even though I am providing the paint) or they can prime it for an additional $150. I told her I had already paid for everything in full and that painting was included in the quote. She then goes on to tell me that only includes the primer, which is definitely not what I was told by Bob, the manager (and by the way, which I've already paid for and still hasn't been done). And of course Bob is on vacation so they won't paint unless I pay or he OK's it when he comes back. Meanwhile my tenant has taken off work to meet them there. I told them they weren't getting one more cent from me at that point because I knew it was a scam. This is obviously a way to try to scam paying customers out of additional money. Never once during the the entire process, including the estimate phase, when I was told of the additional fee to remove and replace the crown molding, and when I called to remind them they needed to come back to finish painting, did they mention this additional fee to actually paint. And I specifically asked Bob, both during the estimate portion and when we agreed to to have the crown molding replaced, if they would be painting the area to match what was there since I have the paint and there was never a mention of an additional fee to do this. Not to mention the fact that I am providing the paint! And we are talking about a condo that is only 900 sq. Ft. There is no way it is $800 to paint 1 wall for that price. My tenant also told me they were completely unprofessional the whole time. To the point where he would actually rather wait and not have it be painted than continue to be jerked around by them. If you decide to use this company I would make sure you are present to make sure they are actually doing what they are supposed to be doing, question everything and get proof that work actually needs to be completed and make sure you don't pay them until you are sure everything is done. Their lack of professionalism, thoroughness, lack of customer service and most importantly ethics just ensured I will never use them again and will definitely not suggest them to anyone who asks me.

Bob was really responsive and connected us with an emergency roofer on his team quickly!read more

Kirk was great, he came to my home to clean my area rug that was a bit dirty and It came out great!…read moreDefinitely recommend him for your area rug cleaning.

Great quality and value. Friendly same day service from Kirk. Couch looks and smells great!read more

Your tech TJ deserves a raise! He was punctual, professional and pleasant to talk to. He made easy…read morework of our mold problem and got it remediated in 3 days without any issues. I feel like I deff got good value for the money I spent and can recommend them to to others!

I had an exceptional experience working with Edgardo from OTMR. He is an outstanding professional,…read morehonest, responsible, knowledgeable, thoughtful, and incredibly helpful. From the very beginning, he went above and beyond to help, always paying attention to every detail and making sure everything was handled properly. What impressed me most was not only his professionalism, but also his character and willingness to help. He was always responsive, collaborative, and genuinely committed to finding the best solution. It is rare to come across someone who combines such a high level of professionalism with such wonderful human qualities. I truly cannot say enough about how much he helped me throughout this process. Edgardo is exceptional, and I would highly recommend him to anyone looking for someone trustworthy, professional, and genuinely dedicated to doing an excellent job!

after being in a really rough situation with my place, these were the guys to call! Edgardo had…read morehis team out in no time. Jairo was great to work with. helpful in explaining the process and moving everything along smoothly. the entire team was very professional and most of all, clean. i would recommend them times 10!

When my godmother had to be put in the hospital her house got filled with mold. Mold avengers were…read moreso supportive throughout this whole process, walking me through details and helping me understand the process. The service they provided was spectacular, and they did everything so quick. I would highly recommend to anyone going through something similar.

I had mold on ceiling from a roof leak. The mold adven. Came in and clean it right up. Very…read moreefficient and on time. Flexible with my schedule. Thank you.

Very quick response on quote time. Needed a brick removal within a couple days and they were able…read moreto accommodate. They got the job done quickly and in a friendly manner. Best value quote I received in the area. Highly recommend!

I needed a broken couch hauled away to make room for a new one and this was, by far, the most…read moreeconomical choice. They were quick to respond and arrived 15 minutes earlier than scheduled. He was so polite and quick in taking it away. He even offered to remove his shoes which wasn't necessary. Could not ask for friendlier service. Thank you!!

Our plumber referred us to Total Care Restoration after confirming a leak from the A/C at our home…read more We are so happy that we did! The professionalism and care of Zack Bethea, our Account Manager, were exceptional. He is also working with our homeowner's insurance company and keeps us in the loop. We are delighted with Alexander's outstanding service. Alexander arrived on time, provided excellent information, and left the area perfectly clean. He was super careful with the stuff he had to move and put back. We highly recommend Total Care Restoration.

Finally got around to leaving my review for Total Care Restoration. After having water damage from…read morean underground sewer pipe leak, we were referred over to Total Care by our plumber. Peterson handled our work, and did a great job. He was timely, responsive and proactive in making sure the job was done to our satisfaction.

This company was on time and completed my work in a professional manner. They are respectful of my…read moreproperty and reliable. Could not have asked for more ! The price was reasonable for this quality job of carpet cleaning and cleaned my couches when I thought was going to have to throw away. Thank you ! Highly recomend this company

I Googled Stanley Steamer and thought I was filling out a form for Stanley Steamer. A huge mistake…read moreon my part. When I received a phone call to schedule an appointment, I also thought I was talking to someone from Stanley Steamer. When the "technician" showed up in an unmarked van, I asked him. He had an accent and I did not catch that he said he was from Stainless Steemer. He said something about some changes in the company. He then quoted me prices that were not what I was given over the phone. We agreed on a price. I allowed him to clean the carpet since I had already moved my furniture. The cleaning was sub-standard. I had to point out areas on the stairs which required a bit of extra work. The technician took all of 45 minutes. I've done better steam cleaning my carpet myself. I told him it usually takes me 2 hours to do my townhome. What an utter mess! I totally own that I screwed up from the get go. All I have to say is BEWARE. bks San Diego.