Saw this lady have a back and forth with a customer originally and she screamed at her and refused…read moreto give her service ... nothing happened as she was there the next day of course. No sort of repercussions for her actions. She does this kind of thing all the time- she's outside smoking and is annoyed when people come in... she will be doing things in the back and refuse to service PAYING customers until she's done: Update : Went back to the post office two days ago and of course this lady was being rude and condescending to people. She is loud and ghetto and screams at customers and talks at the top of her voice and doesn't like to help older people either . She's rude to people who don't understand what to do and doesn't like to help... the absolute definition of laziness. She's the absolute rudest post office worker I've ever met and that says a lot since I've been on the earth so long and I cannot believe this branch still has this lady working here. She is absolutely TERRIBLE. People like this can't really be fired because of the union - heard there have been several complaints about this woman.

Awesome lady who works here. Very professional and knowledgeable about USPS procedures and…read morepolicies. Gets things done in a timely manner as well.

Rural delivers (the ones in the trucks) get a determined number of hours to deliver (up to 9). If…read morethey get done earlier, they still get paid the allotted time. This results in lost and mis-delivered mail - because they want to get done early. Postmaster does not care - he is just looking forward to retirement. Customer is stuck tracking mail with neighbors or having it resent by sender - which could take months.

This is outside the scope of what I would normally review (of course, having said that, I only have…read moretwo reviews thus far and this begs the question of how one establishes 'normal' given such a minute sample size...but I digest), in spite of this I feel compelled due to various factors. First let me mention decor; this is actually a wonderful bit of architecture both inside and out. In fact, the gentleman who helped my girlfriend and I informed us that there is a similar work of art in Providence, RI (i.e. the post office is built upon the same model). No cookie-cutter P.O. here folks. A typical post office experience is probably most comparable to a day at the registry of motor vehicles (translated: yucky and lame); this is what I expected and was cranky and frankly dreading the need to get a passport for a little trip up the river to Canada (said need the topic of an entirely different soapbox sometime down the road perhaps). We were, however, treated to possibly the most friendly and enthusiastic postal clerk we have ever had the pleasure to work with; he made the inevitably painful experience bearable and eased us through, going above and beyond repeatedly, offering to take care of several steps that normally would have sent someone to the back of the line (or worse, home). We left feeling reassured and, in all honesty, awestruck by how refreshing the whole experience was. The take home message folks? Government employees do NOT have to be miserable to function and one's expectations need not be so low when contemplating a trip to the town Post Office.

Am I seriously about to review a post office??…read more Yes, our Saturday morning at the Palmer post office was so good that it warrants some praise. We needed passports (a first one for Ryan, and a renewal and name change for me), and we arrived -- "descended upon" would probably be more accurate -- with a rag-tag collection of applications in various states of completion, certified documents, and more questions than answers...including, can the passport fairy please make all of this happen in time for our trip to see my beloved Liverpool FC play in Toronto about a month from now. And by the way, we don't have photos and, oh yeah, surprise, I'm out of checks. I felt a little like one of those tourists in a foreign land who, unable to make sense of the currency, just hands over a wad of mystery money to a shop keeper and begs them to take what they need. I imagine most postal workers would have run for the hills, or slammed the window shut and declared that passport processing is done for the day please come back Monday when someone else will be working. But the young man at the Palmer post office on Saturday morning had some serious halo action over his head. He was kind, patient, understanding, and abundantly competent and helpful. He figured it all out, made sense of our paperwork, advised us on how to get the fastest turnaround in processing, took our photos, made a couple of phone calls to get answers that he didn't have, turned my debit card into the appropriate money orders, and even filled us in on some of the history of the building when he overheard us comment on how beautiful it was. Folks, it simply doesn't get any better than this.

The employees are the actual best. They're so kind and friendly and I always love going in the post…read moreoffice because of them!

Frustrating town post office fails too much Conversation going on to get the process completed…read more. mostly do not receive mail and packages to home address from vendors and family. Always go to East Longmeadow ,Ma to be sure you get what you paid for if important shipping needs . Hampden Post Office waiting for callbacks, Phone number goes to voicemail NO RESPONSE BACKS EVER to assist with where mail and packages went to Lost ? when contacting Vendor there response was it delivered but never received and charged for a no show products delivery

Hi There, On Aug 24, 2024 letter at the lobby drop off box…read moreat 393 Belmont to NY. After a few weeks , it had come to my attention that the letter had not arrived. On their website , a missing mail form was initiated. On Sept, 25a household member contacted an employee at the local post office for an update. Even though the employee was polite and professional which was great, his answer appeared to be a training book answer of how to possibly prevent this from occurring again. We appreciate the already known information provided from the employee however, we were more interested in the letter being found and what the post office was doing to find it. The household member informed the employee that the letter was a check and the we were concerned and will cancel it. We have not yet heard of any progress. Oh yes and this is hilarious. A few days later when raining, I go out to the mailbox and observe a letter on the ground addressed to our neighbors, of course I made sure it went to the intended address. This was not the first time. To the USPS employees, Thanks for doing the hard and sometimes tedious work. May I ask all just to be a little more careful with the mail? Thank you, Mr. B

The USPS Office in Forest Park Springfield is small, but considering their size and how many people…read moreappear to be on their staff, they seem to work effectively. The desk clerk is also usually super nice, and I've never had issues with my mail or sending a package to anyone else.

Gabby from the Chicopee MASSACHUSETTS office is very rude not only me, but to other customers. I…read moream here quite often. Today an elderly woman thanked her, and she just walked away. What happened to thank you have a nice day? She is they employee.

My son and I were in and out here. I had to finish mailing off my husband's birthday invitations…read morefor his party at home in Miami, Florida. A few customers were in line. When it was my turn, the gentleman was pleasant, got me the postage that I needed, and I was done. I may visit again if were still here.

$30 to send a 2lb pkg to my little cousins in Ireland on Oct 24…read more Here it is, Nov 9 and it has disappeared off the face of the earth. I was able to track it as far as customs in Dublin and then, black hole. When mailing, I was not advised at the East longmeadow office that a pkg to EU should be send priority with insurance. How hard would it have been to tell me that. There are other options for mail now. I will never rely on USPS again.

Great customer service! There were only 2 registers open so there was a line, but it went very…read morequickly! Thank you!