Five - Star customer service today from Dave. I had a framed project to ship and was worried about…read morepacking it to arrive safely in NY without broken glass. Dave examined it and assured me they had just the right box and packing supplies for it. (He even gave me his tape dispenser in case my little scotch tape didn't hold the gift wrap over the bulky item). I took my project to a side table and gift-wrapped it, and then handed it over to Dave. It is on its way to NY, wrapped with care. I'm afraid I caused quite a delay to other customers, but amazingly no one grumbled, and Dave was unfailingly polite to everyone. I will definitely use this store again. Thanks Dave!

The WORST service ever at any fed ex. The employees are incredibly rude. Never have seen such…read moreabsolute gross service from any store before. Do not use this store!!

Title: My experience -- large upcharge after pickup, surprise third-party delivery…read more I moved from [origin] to [destination] in 2024. I accepted and paid a revised estimate of about $5,000. After pickup I was told my shipment went from 22 to 69 pieces and that I owed an additional $4,500. Delivery on 10/7 was handled by a third party without prior scheduling, and only 39 items were delivered (boxes labeled x/39). I repeatedly asked for the signed order for service, the full pickup inventory, and certified weight tickets to support the upcharge. Communication was stressful and inconsistent. I ultimately paid $2,000 to end the dispute and move on, but this was a difficult experience. Advice to future customers: get the estimate type in writing, ask for the carrier's USDOT/MC, request weight tickets, keep everything in email, and know your rights about what's due at delivery.

Transit Systems, Inc. is a joke. I requested a quote to…read moreship a rug from NY to CA, and the next day, they sent me a quote for $1,208 with a delivery time of 20 days after pickup. In contrast, UPS quoted me $186 and promised delivery in just 6 days. I don't understand how they're still in business.

Would give 0 out of 5 if possible. Was overseas but home for 3rd delivery. I was not even phoned…read moreabout it though I saw van. Driver left in a hurry. They returned my packages to sender. Doreen assured me it would be sent the next day then told me she did not know where package was! Driver didn't even come up to my apartment unit saying it's my complex rule which is not true. They are not even aware of notifications on their system..Fedex is soooooo much better. Deplorable customer service

Really great team of employees here. They are friendly, helpful, and efficient with all shipping…read moreneeds, even when you can tell they're very busy (with packages stacked to the sky). My only complaint is with UPS corporate making it hard / expensive to print documents. USB devices are the cheapest path, but that's so 2012! UPS charges a fortune to email documents to print or print from their PC. I recommend the FedEx on Lancaster for all printing needs.

This has become one of my go- to spots in KOP. Nothing is too big or too small, VERY affordable,…read moreand avoids the craziness and unrealistic hours of the post office. I've been back over a dozen times, and am still amazed. The owners are FANTASTIC, and always pack protectively, and ship efficiently. I recently shipped some leather upholstered cardboard that is used for door cards on old BMW's (very fragile), and they created a custom box which saved me over 40$ on shipping because of more favorable dimensions.

Nicest people ever. I feel happy going here! Thanks for making it a positive experience running…read moreerrands.

I needed a notary and the young man told be that notary services were not available until noon, but…read morehe would do me a favor since it was 5 minutes until noon.

From the owner: The UPS Store #7840 in Paoli offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Working with John was a wonderful experience. His services were requested by a hospital patient. He…read morewas prompt, professional, courteous, and pleasant. His fee was very reasonable and wouldn't hesitate to use his services again.

Punctual, communicative and helpful! Also, very convenient and pleasant to deal with.read more

I just had a wildly bad experience at this location. I brought in a Happy Return, and I have a lot…read moreof experience using this service at UPS Stores, Staples, and Ulta. Sometimes the scanning of each item works, but in my experience, it often does not and the clerk reviews the return to check off the items manually. At this location, the clerk scanned the first item, but the second didn't go through. He said it wasn't on the return, and I said, "Oh, all of them should be on there." From there, he started yelling at me, to the point that I had to ask him, "Why are you speaking to me this way?" more than once. He was yelling that if he took the items, I wouldn't get the refund for them. I tried to explain that this was a common occurrence and that there was a way to review all of the items on the return, but he would not listen at all. I said that I would just take them somewhere else to return them, and he continued to harass me until I walked out the door. It was like he went from 0 to 100 over truly a very small issue, and I will never go back to this location because of it. By the way, I went to another location down the street, and no issue at all doing the return for all of my items.

Save some money and ship United States Postal Service (USPS) GROUND ADVANTAGE at the post office…read morenear by at 1000 West Valley Road, Wayne PA 19087. My package was 17% less using USPS for the same ground shipping service. The UPS Store is the more expensive option with no value add. Only a fool wastes money at the UPS Store. Plus the longer waiting lines.

Needed some supplies for a workshop. They had everything I…read moreneeded - giant post it flip charts, post it notes, markers, and toys. Staff was helpful, store was clean. It was a little pricey, but when traveling, you need supplies that you cannot carry on.

I had to print out a 5 page form and received personable help from Alex who was working nearby. If…read moreit wasn't for Alex I would've been on Xanax or Zoloft that same afternoon! I'm not computer savvy, I'm a lost soul when it comes to that! I had gone to the UPS store, located in the same Plaza, and got NO HELP. NONE. Nobody was there, I was the only person needing help and the young lady was absolutely no help. GO TO STAPLES DO NOT GO TO UPS in this Plaza.

Highly recommend! They did a great job servicing our tractor. Will definitely be using them again.read more

I have already left a review for this company, but I feel compelled to leave another one although…read morethere is no way I can express how amazing they are. A serviced my lawnmower three months ago and I called because it was not starting. The young man walked me through what I needed to do to start it and I hung up the phone. By the time I got to trying to charge the battery I saw someone pull up to my driveway, which was the young man, and he had come to help me charge the battery. This is amazing customer service. They did not even ask me for any kind of payment. I really appreciate going over and above.

I needed to notarize a document. I pulled up to a gas station and there was a "NOTARY" sign. I went…read morein, asked if there is a chart showing charges. I was told no there isn't one. I asked how much. I was told "$5 plus an admin fee". Sounded reasonable, until I was charged $40 for the admin fee. When I questioned him about the high admin fee, he told me "PA laws changed". When I went home and researched reasonable admin fee prices, I determined the charge was unreasonable. I called him, and he got angry that I questioned the amount. I told him I'd rather not file a complaint, he challenged me to. So, I contacted Commonwealth of Pennsylvania Department of State Beaurau of Professional and Occupational Affairs, and filed a complaint (CP_20_007716). WARNING: PA requires all fees to be stated up front, and must be reasonable. I would advise avoiding.

From the owner: Notary Services in Wayne, PA- We are boutique Notary service agency located at 501 West Lancaster…read moreAvenue, Wayne ,PA 19087. Our licensed professional notary public services are here to make life easier. We provide professional, prompt, and efficient notary services! When you need your documents notarized, such as travel consent forms, grant deeds, affidavits, power of attorney, general release forms, loan documents, marital separation, or any other important documents you need to pursue legal transactions, you can count on our Notary Agency.