Well.. let me start by saying , very seldom do I take the time out to review a place of business. For me to engage in this process, the experience would have had to left quite a mark on me. Without going into specifics, I've had two separate experiences at this post office ( 45 Bay Street ) both regarding the exact same issue, and they couldn't have been more different! On my first visit, I was extremely disappointed. The employees I dealt with were dismissive , condescending , and unhelpful, making what should have been a straightforward process frustrating and stressful. Both employees were female, one was a manager, both left me feeling upset and I promised I would avoid going back there again. A few months go by and unfortunately I was left with only one option , I would need to make an in person visit to this location again . I can't describe the anxiety I felt and wish I could've avoided it entirely . After procrastinating a few days, I worked up enough confidence to go . On this second visit, I was helped by a male employee who completely turned things around. He was professional, respectful and made sure the minor issue I had was addressed properly and fast! He smiled and in my opinion set a good example for other employees.His kindness and knowledge made all the difference, and I left feeling grateful and relieved. On the contrary, my first visit , both females attending to my minor issue--- including the manager expressed poor body language , condescending voice tone, also rolling their eyes, making me feel as if I were a burden just because I was a customer . It's frustrating that the level of service at 45 Bay Street can be so inconsistent depending on who you work with. I hope the positive example I experienced can become the standard, because customers deserve the same helpful, respectful treatment every time they walk in. Thankyou! read more
