This has to be the worst operation in the country..especially the chinese guy doing…read morepassports..extremely unhelpful and can't understand a word he says ...the last window heavy set black lady with the worst most unfriendly attitude...that parking lot is a joke as well .

Had a passport appointment at 2:45 I got there 2:50 waited on line after I went to the window it…read morewas 3:02 the lady just looked at me and my 5 month old baby and said noo I explained to her I was waiting in line she didn't care she just said nooo to bad very rude nasty disgusting workers.

Supervisor was really helpful Eliza was patient and helped reach out to my location in hugenout to…read moreretrieve my mail during the snowstorm

This place is really hot or miss and I've had more good experiences here than bad ones. Some…read morereviewers mentioned this place is stuck in the past but that's no surprise seeing how it's the USPS. Never had any issues with the employees here especially that guy that's always there. He makes the wait all the better. He's funny and speaks to every customer. For once a non miserable English speaking postal employee. Do be prepared to wait though. There's usually only one employee working at any given time. This used to be my favorite post office in Staten until they removed the APC machine which I used to avoid the line. No only one location on Staten has that machine. Try them out!

This is my favorite post office on the island. They are friendly, knowledgeable & very quick which…read moreare all important factors when going to the post office

The workers are so calm and helpful. Today i was helped by Fred with renewing passports with my…read moresiblings and it was a easy process. As we were there the other lady worker was helpful with the other customers !

Always overcharge people for their packages. Constantly trying to stop people from shipping their…read moreitems (me) due to reasons that make absolutely no sense. They definitely should go through training since it seems like none of their brains are working lately. If I am handing you a USPS priority mail label that says UP TO 5lbs on a USPS free priority mail box that clearly says flat rate any weight ... why are you telling me to go home and repackage it ?... never a pleasant visit. They do not ever want to do their jobs correctly or satisfy a customer. I can't stand this place.

I have to say I am disappointed with the service here. I waited patiently on line and when it was…read moremy turn another customer cut me off because she was dropping off a package, and the associate allowed her to cut me on line. There was also another associate who wasn't taking any customers but standing right by the window. Not a pleasant post office.

This post office is horrible and their carriers are just as bad...I wanted to mail a postcard to my…read moregrandson, I couldn't get to the post office...I asked the mailman when he came to deliver my mail if he would put a stamp on it and mail it, I gave him $10 cash...he kept my cash and never mailed the postcard. What a douche!

I accidentally mailed a very important, time sensitive package intended for a residential address…read moreto this shipping center. I think I have middle-age early senility. I emailed the center to ask if they could hold the package for the intended recipient so that she could come pick it up. He replied, saying " no problem. He could do that for me." I was so relieved that he would hold a package for me that I offered to pay him a fee for holding it. He politely declined, saying, "Next time" I did this once before, at a different store, and the person was also very nice, but he said that you should leave a good review of my place on yelp and on Google. But the gentleman from this shipping center said no such thing. I am posting this review without any nudging from him. I really respect the gentleman. The recipient of my package also said that she and her mom regularly use this shipping center and confirmed that "they are super-nice."

Amazing experience and extremely helpful staff. I wasn't able to get the persons name, but he was…read morean older gentleman. I had an issue with my labels and he was able to help me resolve the issue. I would definitely recommend coming here for any fedex package needs.

My regular guy retired on 5-24-25. It is going to be a real ish show from now on. Uniforms…read moredelivered was supposed to be signed for. They forged my signature and dropped the box in front of my door in a black plastic bag. Opened the bag the box is soaking wet and smelled like vinegar. Took it back to the post office the next day and explained to the supervisor, it was delivered signature required I never signed and presented her the box inside the plastic bag. She whispered to the teller "those are MTA uniforms" then tells me they had an entire shipment of boxes that came to them wet. Yet instead of sending them back and saying it was damaged in transit they decided to send them to me. Because of my connections I called another post office and had them run the tracking number and I was told "someone signed it as if they were you and they spelled your first name wrong" . Isn't that a federal offense? The supervisor sent it back "refused" so, now I have to call the uniform company and tell them what happened and let them know to look out for the damaged box and to resend the uniforms to me once they receive the package. I have so many horror stories from this post office including my income tax check never made it to me and it was cashed. IRS did an investigation sent me another check. That one was cashed too but, yet it made it to the post office both times. I'm over them.

Had a package routed over here (or so the tracking said - this is 10302). I called them up after…read morethey closed, and the guy on the phone just couldn't be any nicer. He looked everything up for me, and tracked down my package to make sure it wasn't actually stuck at the sorting center like the online tracking said.

This place is fantastic! Always super friendly and so helpful. They go above and beyond! I…read moreappreciate the excellent customer service. Always on point!

I had the most professional, exceptional and helpful service last week from Postal Connections…read more They truly went above and beyond. I was vacationing in Florida. I had received an email that needed to be printed and overnighted immediately. While my hotel offered a place to print, they were unsure where I could find a local Fed Ex store. I didn't have a car with me so the stress on a Saturday was quickly rising as to how I would meet my deadline, when my daughter suggested calling Postal Connections. I am recently a new customer to their store so new, they don't know me. I took a chance and called. I was able to email them my letter. They printed it for me and then packaged & Fed Ex'd it for me all while I sat poolside never having to hunt down a local Fed Ex. It was selfless in that they were busy but they understood my desperation and literally jumped into action. I will be a forever customer now. Their staff is incredible!! Thank you Postal Connections!

Wonderful staff, really go out of their way to help and solve your problems. Convenient off street…read moreparking is a bonus.

It's peaceful and quiet here. 8 people in front of me let's see how long it takes for me to get out…read moreof here. Looks like they only have 2 customer service people at the windows. I haven't come here in many years since I moved away from Staten Island.I'm almost at the front if feels nice and cook here.

Love the place Very polite and respectful…read moreI do recommend the DHL shipping The guy did explain to me for everything How to pack and send the order

Completely horrible. From the delivery, to the customer service. They went to the wrong house after…read moreI have proof in my email of confirmation of address. They tried to completely pin it on me instead of appeasing the damn customer and coming to the correct address. I had to reschedule TWICE. The window of delivery from 8am to 8pm with no estimate is absurd as if someone has 12 hours to wait for a package. Customer service rep wasn't helpful, had an attitude problem and didn't help me with the fact that their delivery driver was in the wrong.