The service was amazing I requested passport photos and now I am good to go out of the country. Good price too. The best Passport place EVER. Also get Mila. read more

I did not put an apartment number because I live in a four plex house and there is only one place to put the packages. They did not deliver the package and put it on hold, I'm guessing just to save time on their route. All other carriers and even usps has delivered with this same information, so I'm guessing it was just a lazy delivery driver? I proceeded to call and give them the additional information, but now I have to go pick the package up from the store across town. Don't get me started on the phone robot answering machines. If you can avoid it I would opt for another carrier. Good luck! read more

I feel really lucky to have this large post office nearby. The staff is always friendly and there seem to be enough people to get you through the line in a timely manner. My new favorite thing is the post office machine where you can conduct a lot of your business without having to get into the big line I also collect those seasonal Christmas tree ornaments, and this post office has those as well as seasonal stamps and bags that make the season more fun read more

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i had used usps for years and years for my small online business. i counted on my nice postmen to pick up my daily packages. this particular day, my husband had to take a break from work to help me drop them off at dalidio office because of the urgency of the order. when i did not see any update on the tracking the next morning i called and talk to HILDA. i asked if she can look around and see if for some reason the package still at the counter. no effort being made except 'oh maybe it didn't get scanned' and 'we dont hold packages here'. so i waited for it to get scanned at the next facility like she suggested. lo and behold the tracking shows acceptance at this facility the next afternoon this is NOT the first time this happens. so i decided to call usps head office to report this so it wont keep happening the supervisor that calls me, JANAE, which i had known for years, getting very nasty and confrontational and even accusing me calling her a liar??? i suggest they listen back to phone conversation instead of taking this constructive criticism, they went ballistic and being defensive because i reporting them and stand/defending their own. finally i have to ask to talk to another supervisor EVAN. telling me that eventhough the tracking shows accepted the next day, its probably happened when the next facility (santa clarita) scanned it (still puzzled by how their scanning system works. usually with fedex/ups is pretty straight forward. the location shown is the location where they scan the packages) i dropped 2 packages that day only one had issue VERY BAD experience & customer service. considering i did not report it sooner when it happened a few times before in the past i will definitely use fedex or ups for urgent package in the future. much more reliable. the stress this caused me with the customer! not to mention the nasty tone i got from JANAE i like the downtown post office much better. LILLIAN is def the best & most friendly read more

Nice and clean postal office. Very spacious. Looks to be new. We had a scheduled appointment this morning. Arrived to find out it is closed due to power outage. Very disappointed read more

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Just had to run in and drop off 3 birthday cards in the slot. This was on a Friday. One to WA, one to SD, one to IL. A week later, only IL made it. This is why the USPS is going broke, no one trusts them anymore, and they are becoming obsolete. Back to sending impersonal VENMO birthday gifts. read more

Rude supervisor would bot give me their name, put the phone down the next time, I finally got them to give me the name of the postmaster Mark Martinez if they are indeed telling the truth. Person who refused to give name says they don't work for the public when in fact they do. The USPS as stated is an agency of the federal government. United States Postal Service (USPS) workers are public employees. The USPS is an independent agency of the federal government. read more

"mila" is a horrible rep for this establishment. she gives no instructions and when i wrote on the wrong line - she told me not to bother and to leave and come back. i work with customers and i know she is the prime example of what you DO NOT want to see in a worker. do not come here to get your passport - save time and go elsewhere. read more

Clean and easy to find parking. Unfortunately not great customer service. I have a PO Box here. I had a packaged marked as delivered on Monday at noon. Came in around 5pm on Monday and the staff informed me the package was not available yet, but to come back Tuesday after 12pm and collect it. Came in Tuesday around 3:15pm. No package. Customer service person suggested I come back everyday to check if it's been delivered. They couldn't provide an estimate for when the package would be available. They didn't offer a USPS tracking number or a different way to check on package status. Pretty frustrating and very unhelpful. read more

We are changing address and also expecting an important mail. We went to the post office more than five times to talk to the supervisor and the employees to confirm the address change, also submitted the request online. Finally the mail came, but got returned to sender immediately (2hours in between) saying "addressee unknown". Now we are in the endless waiting for the sent back mail "moving through network". They said this is systemic error, the mail person is doing his job. Probably we should invite the post office to my new home for dinner and introduce our family to them to avoid the "systematics error". Additional one start is added for a lot of people who helped me (beyond their responsibilities) during the process. Super frustrating. Big pressure they caused to all of my family. read more

Excellence ! Cordial staff Excellent manager in Ivan. Prompt delivery. Pleased! Highly recommended read more

I just want to give a huge shout out for FERNANDO G. in Customer Service - for his down to earth & easy going nature - making me feel at ease while he easily tracked down my missing package and went above and beyond to locate the drivers gps - contacting him to return to my address and drop off the undelivered mail. I have always had just terrible experiences when calling USPS customer service or any department on the the phone - due to the lack of care or help and transfer after transfer. I am so impressed how empathetic, proficient, and professional Fernando G. Made my experience. I now am More confident in trusting to call USPS for help as opposed to the website which often leads to dead end unanswered questions. This employee is an asset. Thanks Fernando G. read more

I submitted a change of address form to be started the first week of May. It is August and I have received about three pieces of forwarded mail. I have been to two post office offices in SLO and I have tried to find out why. I have been to their offices a minimum of six times trying to straighten this out with zero results. Frustrating to say the least. read more

WORST. LOCATION. EVER!!!!! wish i could give it 0 STARS. the workers here are miserable and helpless. i came in to return a package and the guy told me in a CONDESCENDING tone that i couldn't ship it out because the packing envelope was priority mail and the shipping label did not match it. INSTEAD OF OFFERING ME A DIFFERENT SHIPPING PACKAGE, HE JUST TOLD ME TO COME BACK. gee thanks sir for the help!!!! if i didn't need help, i wouldn't be waiting in line... and on top of that, i asked for tape to attach the shipping label and this KIND SIR told me they didn't have any... what kind of mailing room does NOT HAVE TAPE!!! never coming back. read more

I rarely ever write reviews, but I felt compelled to share a great experience I had while getting a new passport. When it comes to these types of things, I'm usually worried about long waits or being turned away for filling out forms wrong, but special shout-out to Evelyn at the passport area who helped me through everything and made sure it was a quick and thorough appointment for me! read more

No one loves standing in line at the post office. That being said, the downtown location of the post office in SLO does as fair job of making the pains of it virtually non existant. They truly work hard, in my experience, to expedite the process. Parking isn't bad if you use the back lot either. read more

US Post Office - Post Offices Near Me - San Luis Obispo, California

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I love this office, never a long line and if there is, there always seems to be enough postal workers to get it down quick. I've never waited more than 5 minutes there and typically only wait a couple of minutes. I love the staff, they are all super friendly. Really appreciate their service. read more

Lazy driver drove right past my house. Updated tracking said undeliverable unforeseen circumstances. I watched the dude drive by. No excuses. Super disappointed. Day 2 Still no updated tracking. Lazy postal worker won't deliver our mail because our drive way is being re done.... I watched ups delivery earlier today. I thought USPS was supposed to deliver rain or shine. Tax's payees money being spent on there salaries. This is bs. read more

Really great staff at this post office! Everyone is very friendly, helpful, and do their best to help you find the cheapest shipping options. The parking lot can be a pain during busier times (mornings and after work). A lot of people try to park closer to the door and I've been stuck behind cars on multiple occasions waiting for people to pull out when there's plenty of spots available. read more

As far as post offices go 3 stars of pretty good for me. There's always a long line and the long line always takes a long time and I don't have that much time left. When I go to the post office I kind of feel like I'm going to a funeral home or Taco Bell. I was going to Taco Bell I would order a chicken burrito. Right now I'm going to go to Vons and get a sandwich and I will check in there in a second. JRB read more

Michael and Lynn are always be. Quick, kind, and professional. Thank you for your excellent service!

I was able to certify mail with the help of the employee working in the post office. No line, great service.

The post office was clean and organized. The staff were extremely friendly and helpful, and the self service kiosk was easy to use and convenient. read more

My husband and I put a vacation hold on our mail when we went out of town. The post office lost our mail! This is the first time anything like this ever happened. I have called several times, even talked to the Postmaster. However, after talking to her the first time, she has been out of the office each time I call. Of course, no one else can help me. We do pay taxes to fund the USPS. I expect better customer service than this. Update- 8/8/17... finally got our held mail today-- more than a week late. Happy to get it, but the supervisor or postmaster could have helped find the key to the box where the mail was. read more

It's the post office, it's not like you have many other options as far as mailing things. As far as this particular post office, it's busy most of the time so you have to know what you're doing before you go in. Suggestions: 1. use the automated postal service box located in the lobby--you can use it whether the PO is open or closed and it charges the same amount 2. have your forms filled out before you get in line 3. if you have a printer and scale or are using a PO issued box (FREE) print your postage from home, the postage is a tiny bit cheaper 4. use the flat rate boxes (FREE) when shipping APO, overseas, or anything heavy 5. bring your own TAPE, they're stingy and won't give you any even if you can in fact see some on their counter read more

I had to go back into this post office to retrieve a package that wasn't delivered. I see things haven't changed. The customer service still sucks. The staff are all still rude and act like you are putting them out by asking them to do their job! I had one clerk tell me I was 'disturbing her coffee break'...are you for real?! This place is absolutely ridiculous! This is your job, people! DO IT and don't whine when you don't have a job anymore because the post offices go under due to crappy service, like this. And just like another review, I had a guy named Mr. Wilbur/Wilbert and a chick named Cindy who were THEE WORST! They both hung up on me also before even answering my question! W....T....F read more

Multiple times they have left packages in the parcel box without putting the key in the appropriate box, but just leaving the key in the parcel box for anyone to steal. I, and the apartment supervisor has contacted them several times about this and it continues to happen. Today I called about it happening again and the guy just argued with me saying that the carrier told him (after he contacted her and got back with me) that she was 100% sure she left the parcel locker key in the appropriate box and that he had to believe her . . . even though I told him that this happens a LOT. He would not even consider or acknowledge that a mistake had been made. I was so very angry, which is a pet peeve of mine, when people can't acknowledge that they screwed up. Bad, bad customer service! Really left me feeling very upset that no care was even offered that my important package was just left in a parcel box with the key in it. Shame on them!!! read more

Nine people in line and only two people to help with the customers. If I could mail larger packages without this hassle I would. Is the post office this broke that they cannot hire more employees. I dread coming to this post office for this very reason. This place is worse than the DMV, avoid at all costs. read more

December 19th and only three people in line! Great service. If only my local Post office was this efficient.

buy stamps!!!!! support the usps!! i've received all of my mail and packages on time even during a pandemic and it's so humbling to see how many mail trucks i see everyday read more

Ok SLO-whats going on? Saturday deliveries have turned into the below. Does your team in SLO need help in working together and figuring out a better process? I mention this because the USPS is a staple of our society and I only want to see it be successful. You have had access to our delivery location for at least 6 years FYI. Amazon is using you but Im confident Andy Jassy from Amazon would not be appreciative since they wind up duplicating order to please customers. My recommendation to him will be to not use USPS. Today is November 3rd 2018. Thank you Thanks Package 1 Tracking Number: 9410810200864229900478 Was supposed to be delivered Monday, October 29th. No access to delivery location Package 2 Tracking Number: 9405516902007815057785 Was supposed to be delivered Friday. No access to delivery location Package 3 Tracking Number: 9361289676090747710352 No access to delivery location Package 4 Tracking Number: 9361289676090747565501 No access to delivery location Package 5 Tracking Number: 9374889676090798088574 Was supposed to be delivered October 27th. No access to delivery location read more

This post office is exceptionally professional, courteous and prompt. I have been to a lot of shipping offices, be it UPS, FedEx, or others and this post office stands head and shoulders above them. I know the post office is the butt of many jokes, but no one expects other sippers to do as much as the post office. read more

Happy with the customer service at this branch as well as the one downtown SLO. I want to make sure the mail delivery drivers are acknowledged for their hard work and positive attitudes. The delivery service at the 1200 blocks of Peach in SLO is impeccable. Malcolm, Kelly, Dylan go above and beyond. Thanks for all you do! read more

I have called here several times to try to fix shipping issues and the people who answer the phones are extremely rude. I would not call what they do customer service at all. read more

Disgusted by the poor customer service at this post office. The staff always come off as rude and condescending, as if they hate their jobs. Avoid this post office at all costs. read more

Lost my package. Called them to sort it out and was answered by 'Mr. Wilbert'. He told me he doesn't know where it went, didn't know what to do, and then proceeded to hang up before attempting to sort it out. read more

LONG lines just to mail a package. Why don't they have more staff to get you through quicker. I hate coming to this post office with a passion that cannot be described. I would rather get a prostate exam from my dentist than to wait in line here. read more

I went here to get a passport for my daughter, and they were quick and friendly. I have no complaints!

I didnt actually visit this post office but I did make a phone call inquiring about a lost package. I believe the womans name was Sandy or annie. She was sooooo patient and understanding of my problem.She took my information and said shes gonna get right on it. All in all,a very pleasurable experience.I just hope I get my package. A semi-rare Lynyrd Skynyrd box set ! Those are my boys ! read more

I give this post office 1 star and here's why: I live in an apartment and apparently the shipper did not add my unit number to the package, so the courier did not deliver the package. The status of said package was never updated after the failed delivery attempt, so I called this post office to get an update. The lady I talked to, Alex, insisted that my package had already been delivered 2 days prior to my phone call. I told her it was not and I am sure of that, but she kept insisting. 3 phone calls and much stress later, they told me that they found my package and it had not, in fact, been delivered as Alex had insisted. I went to the post office to pick it up, where Alex promptly reprimanded me for not placing a unit number on the shipping address and for calling more than once; she essentially implied the entire ordeal was my fault. I told her I was sorry for inconveniencing her and said I only wanted my package so I could leave. She was very rude and unprofessional, and left me with negative feelings. Frankly, I would never have received nor found my package if I was not persistent. This post office has rude staff and unprofessional services. I hope there is an alternative for your orders. read more