Been using their services for the last 3 years and it has been excellent. If everything goes fine…read morethen it is good but as soon as you run into a problem they will make excuses not to reimburse you. Sent a package and had hundreds of dollars worth of medication missing and my family members were blamed for not inspecting the box first before hand. We trusted they would do the right thing given our history with them but nope so I would rather drive to Westminster to send things than use them again.

Highly recommend it to everyone. Good service. Especially, An is a very nice personnel. My sister…read moregot the packages in only 5-7 days and in good condition, no demage. Thank you

Called today and Yee answered the phone about a poster tube…read more Yee was very professional and polite. She said she had one and if i lived close by I can take a look. 10 mins later she showed me the triangular flat poster tube, it was initially bigger than we expected but we also didn't know our dimensions. Yee gave us a great idea about cutting the cardboard. Yee was courteous and friendly. Thank you so much, Yee!

Conveniently located with super quick and always friendly service. My go-to for simple package drop…read moreoffs and have never had to wait too long or even at all. The shared plaza parking seems to get crowded so I just park off the street and walk up.

The morning shift guy is great, always helping, Great…read morecustomer service, the store is neat and clean Highly recommend

customer service is always friendly, professional, and very helpful. They take the time to answer…read morequestions and make sure everything is taken care of. I also appreciate that the wait time is usually very short, which makes every visit smooth and convenient.

SNS Postal Center is first-rate. The owner, Agnes is wonderful. She's pleasant, effective and…read moreefficient. For the past 6 months, I've had multiple packages arrive and sent daily from SNS. The packages arrive before 1:30pm and are all received in excellent condition, no damage. Packages and mail received are safe, there are no problems with potential mail thieves breaking into your mail box. Any negatives? The parking lot is a bit small and can get crowded at times but that's it. If you are looking for a P.O. Box or shipping center, SNS Postal is ideal.

I kept missing my DHL delivery so I opted to pick up my package at this locker location in Temple…read moreCity. The pick up hours on the DHL emails says they close at 4:30 PM but they were actually still open when I arrived at around 4:45 PM. The lady that helped me was so nice and patient. I read her my tracking number as she typed it into a tablet. She then checked my ID to verify and I was on my way with my package. The whole experience was very seamless and easy. DHL always requires signature so I think I will opt to have my packages delivered to this locker location more often. Service was impeccable and I would definitely come back for any postal services. Shipping prices/stamps are also very reasonable. I think they also do notary here which is a plus. This location has a small parking lot attached but it was pretty empty when I came. Overall, great service and would recommend!

The folks here are super helpful. I called in prior and the phone was answered quickly and with a…read morepositive vibe. My situation? I had scheduled for an Amazon return set for another location but could I return elsewhere? "Yes, come in and we can help" Long story short, I came in and they helped me out. The clerk was super helpful and polite. Parking was available on the street, curb side. Quick and easy.

Is it possible to give 10 out of five stars? I wish! I'm not sure why this place has low ratings,…read moreas I'm looking at the reviews, it's barely 3 out of five stars. But on my visit here at 4 PM, I was able to find an easy street parking at the front and it was BUSY!!! But despite having four people in front of me, I got to the counter well under five minutes. Almost everyone at the location were chill or smiling; great vibes! The person who helped me was David, and other people before me that got help by him just absolutely loved him and seemed really thankful and I totally understood why. This guy is the MVP of customer empathy and super practical and rational, he literally will restore your faith in operations and humanity. I will refuse to go to any other UPS store or even mail service from here on out.

I scheduled an appointment on their website to get some documents notarized; very convenient. The…read moreplace was clean, and the staff was friendly and know what they are doing. The notary fee was competitive. I was there at 9am when they opened.

I just dropped by 10 minutes ago and had a really bad experience with the Asian male…read more Firstly, he was very rude when I first came up. I had a heavy item that I was returning with Amazon. The item was still in the box, but the tape was cut open with a box cutter. Other than that, the box and item are still intact. I eventually go up and I get the item scanned. He asks, "Is this the box?" I go yeah. He immediately starts going off in an accusatory stance, "I'm not gonna take this! I will not accept it like this!" I'm like uhhh what's going on. He just continues, "I'm not going to take this. You need to tape this or else I won't take it! If you want us to tape it, it'll be $5." I start getting snappy and go, "Okay. That's fine." He goes, "It's going to be $5." I then go, "Yeah, I don't care." I still had a few other items in the car too. The whole interaction was uncomfortable and irritating, because this guy did not have to speak to me in that tone. It was a simple mistake where you could've just said, oh I'm sorry, according to Amazon, for this specific item, the box needs to be fully taped before we can accept it. If you would like us to tape it, it'd be $5. Being kind wouldn't kill you. Honestly, you need to learn some manners. Corporate should give you training on customer service, because clearly you don't have any skills in that department. I live 3 minutes away and this was my usual go to UPS store too, but I won't be coming back.

Great customer service. They are quick with their system scanning and packing items. I would…read morerecommend this place. The parking is convenient !

I tried this new place. The staff is friendly and helpful. The service is good and fast. They serve…read moreboth UPS and Fedex.

Been here many times. Employee named trevsu is always nice and helpful. 5 star customer service.read more

If you ever have to come to this store, which I would say should NOT be your first choice, the best…read moreyou can do is have anyone else help you EXCEPT the Asian lady with glasses. I hesitate to return here every time but unfortunately it is the closest location to me. I will start rethinking coming back here since I've been helped by this lady more than 3 times and distinctly remember unpleasant experiences every single time. Today I thought about asking a different employee for help as soon as I got there but thought I'd give her a chance once more. I did not mind staying in line to be helped by another employee because it already looked like she was bothered when she had to come to the register and help people in line. I tried and gave her grace when she called me next up in line and was met with instant regret. Once again, her demeanor was unwelcoming and hostile. She does not seem like she wants to provide any sort of customer service and makes you feel like you are inconveniencing her for showing up to the store. I've read other reviews about her as well and had the same experience when it came to being told to go to the kiosk and figure out my shipment on my own. There should be nothing wrong with customers wanting a live person's support over a computer, that's why I visit storefronts in the first place. I've hesitated to write reviews in the past but also noticed months-old reviews about the same person and the same experience and want to validate that this is still happening to this day. I'm not surprised at the low ratings this location receives, as evidenced by follow-up reviews that report USP's lack of effort and my continued negative experience here. It is important for customers to know about this ongoing problem at this store so they can make an informed decision about using and paying for their services. While all interactions with other employees have been pleasant and should not be discredited, the consistently negative experiences with the lady has ultimately overshadowed my views on this location.