Outstanding Service at the Umatilla Post Office - Thank You, Ms. Lori!…read more Ms. Lori at the Umatilla Post Office is absolutely amazing! She always brings such a positive, welcoming vibe and is consistently quick, efficient, and professional, which honestly cannot be said about every postal location in town. Lori greets everyone with a genuine smile and makes every visit pleasant. As a small business owner, I especially appreciate how she has taken the time to educate me on the shipping process and show me how to save money using USPS online services. That kind of knowledge and willingness to help truly makes a difference. Customer service like this is rare and should be recognized. Thank you, Lori, for your hard work and dedication--you truly rock!

I had an issue today. I ordered a pair of shoes for my son, the shoes were delivered I was out of…read moretown.when I returned checked my mail, had another person's package in my box. I returned the packages ask where my package was and that I had another person's package in my box. The person working checked and stated they must have switched the keys and a man received my shoes and apparently took them. I wanted to know what and when they would fix this situation because I am being billed for the shoes. I was surprised the worker got upset with me I guess because I questioned him and he made a mistake and gave my shoes to a man . I just wanted to know what would be done, no apology just raised his voice got upset with me. Later my friend called to ask and the female worker was agitated and said they would have to get the shoes from the man who took them and said if you have a problem with that call someone and hung up. The workers at the umatilla post office were very unprofessional the way they talked to me.

I honestly hate to do this, but I'm doing it. So, some of the people that work There are very…read morefriendly and nice if you catch them on the right day so this isn't me hating on all of the people that work there... It's simply me realizing they're probably understaffed maybe underpaid I don't know but they seem extremely unenthusiastic every time I go in and I have started using shipping solutions instead because they're nicer and more helpful. The postal peeps at usps are actually pretty rude to me sometimes/also try to tell you "we don't do that" if you bring too many packages in the ship. but it's like bro you're literally the place that packages...(and when I brought the same number of packages to the Umatillo USPS, the lady was extremely friendly. She was the only one in there and she told me "of course we do this. We are the post office" when I informed her that the Hermiston post office said that it was too many and they couldn't help me.) wth lol what pisses me off the most is that they never the phone... I mean like I have had them answer the phone one time when I have called and it must've been luck because they never answered it ever again after that any of the days that I have ever called them with a question about a package or with a help request for a missing package, etc. actually multiple times when I have had a package that was missing from my mailbox that said it was delivered, the only time someone answered they told me they would call me back with information. They never did. I called back multiple times over the course of two weeks and no one was ever able to answer the phone. :) today, which is probably five months after that I called again with another question. No one answered the phone. It's increasingly annoying and I wish they would just disconnect the line if they're not gonna answer. I don't wanna have to drive all the way across town through all the stoplights just to ask a question and then be told "I don't know I can't help you with that" which is also what happened to me the first time my package was missing ! You mean you won't answer the phone and then I go in person and you tell me "yeah I don't know. I can't do that here" super annoying. I don't know why nobody can do their job. Nobody can! like what are you doing here? Why are they paying you?

Horrible service. They refuse to do their jobs. And blame everything around them. And when…read moreconfronted they claim it's my fault.

I feel like I'm giving away a neighborhood secret here - the line at this post office? Really…read moremoves! They often have three people working the retail counter. It doesn't look like much from the outside but these guys have it far more together than other area post offices. The parking situation is pretty dire on busy days - it's a small lot on the side of the building or residential street parking. Don't even bother trying to come on a Proctor Farmer's Market day. Otherwise, it's not too bad. Inside, it's clear that this post office hasn't seen any real work (and maybe cleaning) since the 70s sometime. That's okay, at least it doesn't smell of cigarette smoke like other post offices I can think of. The space is small and a little cramped but flows well for such a small space. There are four windows for retail transactions and they usually have three of them going. The employees have some of the standard surliness of postal employees but a few have a sense of humor - what a nice thing to run into, actual human postal workers! Things I ship from this post office go just as quickly as they do from Pine Street, A Street, or any of the other local post offices. Funny thing, though, they seem to arrive at their destinations in better shape. Don't all flood the post office at once, now, I have all of these packages to mail.

Just love Mary in Prosser. Always so kind and courteous. The staff in general are very helpful.read more

Slowest post office on the west coast!!! Every time ive gone in even during the week there are…read morelines that flow out the doors, especially during the holidays. They usually only have one person working at a time. Its redicilious. I prefer to go to the talent post office. Never a line and they almost always have at least 2 people working....

it's a post office!…read more ok for one, it is way under staffed, 1.5 people at the counter, the line is going out the door and half way to the self-serve station. typical afternoon wait in line is 15-30 minutes. COME ON!!! not enough lockers for packages to be put in, so then you have to go back in line to pick up your packages. takes an extra day to get packages off the dock in a shrink wrapped bulk to your PO box, so you can rarely count on the online delivery confirmation to be accurate.... that is pick up your pkg the day it gets to the PO.

Huge post office. Never had to wait. Their postage printers are always down and the self serve…read morescanning machine has been out of order every time I've been there. But the people are anazjng and friendly. So that makes up for the technological issues.

On Friday 10/25/2024 at 2:00PM my husband & I went to this USPS in Richland to mail a care package…read moreto my BFF of 61 years. There were folks ahead of us and there were 2 chairs available (I am disabled and cannot stand very long) so I was able to sit in line. The flow of service was quick & we only had to wait about 10 minutes. The USPS clerk was: pleasant, courteous, & efficient. Her personality was such that she was very empathetic to my disability & truly treated me compassionately. She asked if I needed stamps, I said no thanks. She offered different rates & I decided on the delivery date of Monday, Yay; it would not take a week to get to my BFF in AZ! I highly recommend this USPS!

Super awesome service, thank you JT and company!!! Went above and beyond to locate an amazon…read morepackage for me that was supposed to be delivered but arrived late. Thanks again!!!

This post office has the most awful couriers who do not pay attention. I've had at least two…read morehandfuls of packages delivered to the wrong mailbox. I have a block style mailbox so the courier has to pay attention to what apartment they are putting it in and somehow can rarely manage to put it in the correct one. It becomes a major inconvenience considering it is items I've ordered that cost money and I have to hope I get them whenever the person who received my package is honest enough to bring it to me. it is currently the holiday season and I need my package between a certain timeframe, I would've gotten it on time had the courier delivered it to the correct apartment. I'm getting entirely fed up with this, and it needs to be corrected.

First, I want to say that the mail carrier in my NW Hill neighborhood is really nice, high energy…read moreand he always smiles. The actual office is another thing. This is a very unprofessional branch of the US Postal Service. First, the clerks at the Pendleton office move in slow motion. Once you go to the front of the queue, there is a lack luster "greeting" and questions are answered with obviscation leaving out essential helpful facts. I understand that this is an institutional workplace, but I think they just stand there and take there pay without any consideration to provide actual, helpful service. I purchased a home and I wasn't informed that mail went to a corner deposit box. I had gone into the branch 3 or 4 times because the box on my house was empty of mail for weeks. It was only after speaking to someone the 3rd or 4th time that I was asked if I had a key to the deposit box. This was news to me. But once I dug through my keys that were left for me, I had no idea where the box was... they left that part out. Can you understand how someone new, might need more information? She told me I needed to pay $40 to get a new key, but that proved to be false. I had to get a refund by money order because of information I was told that was incomplete. What do you do with a money order? I went back and asked to cash the $40 money order and was told she didn't have enough cash in her register. I asked to speak to the supervisor, but she was having a chat fest over on the side... I could see them. Then everyone disappeared. I stood there for 5 more minutes and no one came out. I left the post office very angry for how I was treated. Every time I go there, it is a problem and they are not helpful. They laugh at you and think you are stupid, or you are the problem. They have no idea what people do in grocery stores or hardware stores where the work is complicated and hard, but you still smile even at less pay. On a scale of 1-10 with 10 being highly rated, the front staff is a 1. I have been there 4 times since moving to Pendleton and everytime it is a problem. I am 67 years old and I have NEVER encountered such a Postal branch. Congress is considering turning the post office over to a contractor because they run so much in debt... I think they should do it.

My sister and I came here to drop off a large pre-paid package for a friend. The person who helped…read moreus was Damon. We went up to the counter and said we need to drop this off and that was it is already paid. He immediately got annoyed and said there was no shipping label. We turned the package around to show him the label because why would we drop off a pre-paid package with no label? He then got even more annoyed because he said he could barely read the label. He took out his scanner and dramatically tried to scan the label and complained it wouldn't scan. Instead of being helpful he was extremely rude to us about the label. Also he said he could not take the package because he couldn't scan it, but he could've just manually entered the numbers. This really made me mad because he was extremely rude and over dramatic about the package, instead of helping us fix the problem.

Always friendly and helpful treated with respect and courtesy and always giving the best price for…read morevalue