It doesn't matter what time of day you go to this post office, there is always a line and always a minimum wait of 20 minutes. Today, the line was out the door. Only one employee at the window and at least 4 other employees came out to see the line and left. read more

I downloaded Yelp just so I could write this review. They are the absolute WORST people to go to. I switched to FedEx and am willing to pay 10 more dollars a shipment just to avoid this place. The workers are rude, old, and slow and they have no respect for their customers. I've tried to send out things through them on multiple occasions and every time I'm met with a non friendly face. I once was told that my package would cost $40 dollars to send out. When asked why I was replied with "thats you're only option, I don't know what to tell you". When I continued to say "why are you giving me such a hard time?" She interrupted me mid sentence saying "have a good day, NEXT!" To make matters worse, I went to FedEx that same day where shipping out that same package cost no more than $13. read more

This is by far the worst customer service post office I have ever been to. Even the supervisors don't want to take owndership and fix issues that are going on. They say they will call you back and never do. I have had issues with mail being delivered and when I call and speak to a SUPERVISOR they tell me they will follow up and call me back and never do. My issue stillhasn't been corrected. They could care less. The lines are always so long and they are not friendly at all. I stopped going to this location and drive an extra 15 minutes and go to the one in washington twp. My main issues is why nothing is done? Isn't there a Regional Manager or someone that even cares to look at all the negative feedback that goes on in this place. What is going on that no one seems to care. It shocks me that a location that has so much potential is being runned down by the lack of work ethic that goes on in this office. read more

Living in Paramus for 50 years and this post office lacks just about everything. It used to be a fine establishment. Now I am lucky if my mail gets delivered to my home, so I rented a PO Box. Payment was due, I used the envelope they sent me, put my check in it and put it out for the postal carrier to pick it up. 2 days later it is still on my mail box, so I waited for the mailman to come and handed it right to him. This is now 3 days prior to the end of the month. On Sunday, Oct11, I get an email that my box was closed. Now I can't call that day and Monday was Columbus Day(CLOSED AS USUAL), so I called on Tuesday morning, the postal person said it was closed for nonpayment and when I tried to tell him what happened, he hung up on me! This was after 10 trys to get them to pick up the phone. There is a need for these people to get some manners! They told me I have to pay a fine or come in and fill out forms to have my mail forwarded back to my home address. I had to get a PO Box because they can't do their job correctly. My mail was going to my neighbors and I would get it opened or late or never at all. They are rude and incompetent. This is the worst organiztion to be in charge of MAIL! READ ALL THE COMPLAINTS, someone needs to investigate this post office. The mail carrier delivers one house at a time, never gets out of the truck to walk. Turns the truck on and off each time. It must do wonders for the functionality of the vehicle. A waste of money and gas. What ever happened to the local carrier who knew the people on the route and would greet with a simple "hello" on a nice sunny day?They have turned into lazy people who think the world owes them a living and have a very simple easy job, which they can't even accomplish that efficently. USPS needs to be taken over or need really need to go out of business! read more

I live in Bluffton, OH. I have been having many business problems due to another government agencies, but finally got them resolved. Because I was receiving no money due to the "problems" I owed money to my clearing house that sent in claims and they wouldn't restore services until they were paid. My checking account was overdrawn, so I negotiated with my bank to allow me to use a check I had for other services rendered to cut a cashier's check to the clearing house. I sent this check Priority Mail Express, signature required, to Paramus. After all, the ads say I should trust the P.O. -- they will deliver safely and on time, etc. Well, the delivery didn't take place on 5/11, which was when I was told it would get there. A delivery was attempted on 5/12 (Saturday, when the business in question wasn't open). It was put in "a box," but now no one can tell what box that was, or even if "the box" was at the proper address. It was entered as "signature waived" when I have the order that clearly states Signature Required. All I have gotten from the Paramus P.O. are excuses -- a contracted service delivered it, it was marked as "waived," they don't know where it is and they can't do anything about it, the businesses are all so close together in that area, etc. I finally got a hold of the postmaster, Ms. May, who promised to call me back. Needless to say -- no phone call back, the number was busy every time we tried to call back. In the meantime, I can't afford toner and paper anymore, my home may be foreclosed on because I can't file claims and I haven't been paid in four months, many of the claims are so far behind that I'll have to fight to get them paid. All because the Paramus P. O. couldn't be bothered to make sure they got a signature on my cashier's check. Looking at other reviews, I'm not the only one with problems. Thanks for contributing to my business failure, Paramus P.O. read more

Very Very slow. Although there were 10 people in the back, possibly sorting mail, only one person works the front end with customers, as 10 customers stand online, the line almost going out the door, and nobody comes to help the other USPS worker in the front, nor does he request for help. To get a letter certified, it took half an hour online first thing in the morning. I know Usps is a government office, but there needs to be some management and oversight to help improve customer service, say I and the other 9 people online. read more

if i can give -* i would, this is the worse usps location that i have ever attended, the staff feels like we are going to borrow a loan or something that they feel so important , they must be replaced asap for a user friendly kind of people- they should go back to kindergarden read more

Oh my. This is a painfully bad United States Post Office. No matter what time of day you arrive, you will be met by a long line of other very unhappy, impatient customers. Unhappy because, like you, they've walked into the Paramus Post Office yet again to find another line, and impatient because they've completely run out of patience waiting to be assisted by the one or (at best) two post office employees who casually drag themselves about without any urgency, typing with one finger onto yellowed keyboards with utmost care, mumbling to furious customers who can barely hear them and not the least bit concerned because they're safely protected behind a 1" thick clear acrylic window. 2 stars because they now have air conditioning in the lobby for the masses waiting in line staring at their wristwatches, or gazing at the ceiling asking themselves 'why, oh why do I keep coming back here?' read more

One star because there are no negative star ratings.. The very word STAR does not belong there! I moved to Paramus 6 months ago, and I loved this town. Well, that was until I visited the post office. I had several occasions requiring postal services during the past couple of months, and oh- boy, do I dread going there. The old guy moves in slow motion ( he looks not well) , and the middle aged lady has a nasty attitude ( I am actually scared of this lady). Once she yelled at me for printing the weigh in ounces rather than in pounds. She did not know one pound equals 16oz. so it took her 2 minutes getting help from another worker to find out whether 18 ounce package was under or over 2 lbs. How did she managed to get a job there is a mystery. And on top it all is the waiting time there-it's always slow slow slow. It looks like the workers are always on breaks. IMO, the people working there don't care about quality services because no customers can have them fired. And, they could be arrogant, rude, and nasty whenever they want to because they are well protected by thick acrylic plates! I can't believe the Paramus residents are putting up with this kind of worst service! read more

Empty post office, yet will not accept more than 5 parcels. I was told to use the drop box for fragile 12lb boxes which could cause damage. When asked why, the bitchy reply was that it is her rules, and not listed for customers to see. It's no wonder people hate post office workers and why they need bullet proof glass, Try being more customer friendly which is actually in your job description if you can read. read more

On 11/29/14 I shiped priority mail 16 pound box from this post office. Package contained medical device for a sick patient and was insured for $1500..Today is 12/06/14 and package has never gotten to destination. Yestarday i spoke to post master in Paramus office Ms.Hector and supervisor Ema and both of them vere disgusting and rude.They didn't care about lost package and didn't even attempt to try to help finding package even though I told them that this package was for sick patient.I can't believe that postmaster of the office can be such unprofessional ,rude and careless person. Should she keep her position as a post master ?? Of course no. I will file complaint with consumer affairs office in DC to investigate this post office and Ms Hector.If you read other people's reviews you will agree that this post office is one of the the worst post offices in US. Ms Hector must be fired. read more

The worst post office ever!! The lines are usually long, customer service is tremendously lacking and the postmaster is rude and uninterested in helping. As previously stated by a reviewer I, too, was hung up on when I called over. I live in town and will go out of my way not to use this location if possible. Our mail has been lost, delivered to the wrong address and not delivered on time on several occasions. Recently (but not the only time) a certified letter was not delivered but on the usps website it showed that it was attempted to be mailed and notification was left. Not true!! No notice and no attempt was made since we had seen the carrier earlier and had said hello. Went the next day to the post office as stipulated to do so on the website only to find out it was out on the delivery truck. It was extremely infuriating to see how the supervisor blamed the mail carrier and how the mail carrier blamed the supervisor!! When all was said and done I had to track down the mail carrier to get the letter and neither he nor the supervisor apologized for the inconvenience. Rude, thoughtless and lacking in any responsiblity!! read more