I go to the Paramus USPO during the work week If I have an easy drop off to do - either into the blue mail boxes outside or inside the lobby. It's convenient because of its location, but it can be a long line wait if you need a special/priority mailing service (or anything requiring going to the window for assistance). Also, I kind of hate the parking lot. I think the land is cursed or something. There are ample spots, but it can be tricky (harrowing) to pull in and out of the lot. read more

US Post Office - Post Offices Near Me - Paramus, New Jersey

2 windows open with two turtles .......one is dealing with people with passport appointments and if they have any issue or non sense questions, immediately both workers focus just to help them and the people without passport appointment waiting in long line isn't priority. The best ones with fast and friendly workers: #1 Township of Washington post office #2 River Edge Post office read more

The staff here are very rude and are not friendly at all. The women, Naseem, at the front desk purposely ignored me while i waited in line

As if the lousy carrier service, bad attitude in the office, and that no one ever answers the phone isn't bad enough, today the carrier completely ignored the Stamp Out Hunger food donations I left out. Nice they get us all worked up about fighting hunger only to leave the donations behind. The current USPS regime is nothing to be proud of, and this branch exemplifies just how much sand has been thrown in the gears of our postal system. Find another branch like in Washington Twp where the rot hasn't fully destroyed the service. read more

Always a long line with one or 2 windows open. Staff is not happy to be there & it's obvious, which makes it even worse for customers. Old & dirty building in desperate need up an upgrade. I prefer to avoid this office if I can. read more

I went to the usps store in Piermont closter nj.t, the worker there a male staff was rude just because the boxes i went need a piece of tape to seal the box. He needs a better training to deal with customers. I'll never step foot in that store again read more

HOLY COW! On a day if torrential rain our mail carrier left the cover to our mail box OPEN. Can you imagine having so little common sense????????????? And it's not the first time. While I feel better venting here nothing will change. read more

Mail carriers constantly put mail for other addresses in my box... I'm talking at least once a week. Today, I got ALL of my neighbor's mail. NOTHING addressed to me. So now I'm left wondering who has my mail, and if they will be courteous enough to place it in my box, as I regularly do when I receive others' mail. This has been going on for years now, and is getting worse. PARAMUS POSTMASTER, DO YOUR JOB AND GET THESE CARRIERS RETRAINED. It's disgusting. read more

Let's just say, not my first choice. However, living down the block, I frequently come here. There is always a line and it can get very hot in there. The few employees behind the glass are always having conversations. Customer service is definitely not of concern. I understand that this is a high volume location, but put employees who can withstand high volume behind the counter. Other locations have more personable employees who keep the flow going. read more

Be ready for a wait... lines are long as usual at every time of the day. Every post office is like this. Long lines and unusual questions from all types of customers. I come here to get a confirmation for my prepaid envelopes. But if that automated machine can do that for me, I won't have to stand on that long line. But even that line is long with customers scratching their head lol read more

US Post Office - Front - Post Offices Near Me - Paramus, New Jersey

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This USPO is like a bunker -- the employees are ensconced behind bullet proof glass and the lines are frequently out the door. Not the user friendly postal service you can find just one town over in either direction. I guess this is a pretty "exposed" location -- what with Route 17 and the Paramus shopping district all around -- hence all the security measures. I always kick myself when I stop in here while in the neighborhood figuring maybe today might be different. Not. Inevitably there's some sort of ruckus -- someone's complaining about something -- mostly the long waits -- because the wait is Soviet-like -- as is the staff. Top Tip: Postal business at the next town over will be your better bet. read more

Too bad I can't give a zero. Don't try to put a vacation hold on your mail. IT WON'T BE HONORED. Make other plans for someone to pick it up from your mailbox because IT'S GOING TO BE DELIVERED. Don't believe the confirmation email when you complete the online registration. It will be delivered. Happened to me and now my neighbor. Don't waste your time. read more

If the self service machine actually worked every time I came here, this place would be a 5. If the drop box didn't jam nearly 50% of the time I came here, this place would be a 5. Basically, this post office fails in all aspects. I am able to ship about 10% of the time. Why bother? read more

I wish I could give negative stars because this place needs it. So this is supposed to be a self service post office, available 24 hours. Great. Use the kiosk and buy postage for your package. But here's the kicker. The chute where you drop in your package with just-paid postage, it's locked half the time. So you're standing there with your package in an empty post office, which is this way because it's supposed to be self service, on a Sunday afternoon, and left wondering your other options. Good luck. read more

The USPS used to be a top shelf organization! Since 2016 the USPS's mis-deliveries have become totally unacceptable.. I can't imagine our chronic USPS mail mis-deliveries getting any worse, that would be impossible: Alas, The bank mailed me a new ATM card on 1/3/19.. as of today I yet to receive this ATM card.. Beginning in 2016 My neighbors, and I noticed, we were getting everyone else's mail, and packages too.. We would just walk the mail across the street, or up the block as the case may be.. The mailman says don't worry, just leave the mis-delivered letters hanging half way out of your mailbox, and the USPS will make the correct deliveries. (boxes?) These letters are left out for days in the rain, and can be picked off by porch poachers, or anyone else.. The folks on Alpine Drive, or Senator Menendez's Spring Valley Road address Do Not have these same delivery problems.. read more

The staff here have been professional, efficient, helpful, and personable. This office is in an easily-accessed location near route 17 in Paramus, which is a positive town. read more

Worst experience at a post office. I was forced to use their automated machine after waiting on line. I was lied to and told I must use it, but followed up with the postmaster and was told that it isn't a requirement and he would speak to his staff. Unfortunately I had to go there a following time and it was the same issue. Would never go here again. read more

I am not from San Francisco, CA, I am local Bergen County resident I thought post office staff are polite and helpful, which I have experience practically everywhere, whether it is NJ, NY, RI or anywhere, but here in Paramus NJ, supposedly Premium location/site, it was practically horrendous. We are not from Paramus, but happened to be in the area so decided to mailer hand made greeting card from there. We always mailed from our local post office and had no problem. Here my wife went to mail to make sure we had enough postage, man at he window asked question about the envelope and my wife answered and he right away said that it is not , and my wife said it is what she always mail and she made it herself, man said to my wife that she was lying, and then said if you want to send like that send it. My wife came back and told me the story, in spite of my plead not to go. I said there is no reason for man to talk to you like this. I went inside, that man was not there on window. There was another woman with glasses and I said I want to see supervisor and make a complaint. she said what's the story, and I was explaining and she interrupted me saying that we don't say such thing to customers, I said but he said that's why I am here to talk, she kept telling me that now I am lying with her voice raised, and I said ma'am I speak very fluent English, and know English very well, and right away she told me to get out of the post office and started yelling at me, and I said excuse me you can't talk to me like that , she doubled her volume and withy gesture of hands to get out the post office four times, and when I saw few people on the line standing behind me I left because I did not want to make a scene there. This happened at around 12;15 PM or so, today which is August 8th, 2022. I called post office at about 12:23 PM and asked for supervisor, and Mr. Ajit Patel, the supervisor on duty answered the phone. I explained him, he was very helpful and also told me how calm and polite I am after what happened at the post office. Also in conversation topic came whether person had bad day or so, and I explained when you deal with public, and if you can not handle your emotions call somebody else, and that is what he told me that she should have done. I can write full conversation with Mr. Patel here, but in brief he agreed with me and said he will talk to them and for future if I have any problem ask for him. I said we do not come to Paramus to send our mails or for any services, but this was a horrendous and quite insulting experience I ever had from Post Office clerk, I am short of saying discrimination of dealing with a senior immigrant Citizen of USA and particularly in Paramus, NJ, Bergen county? Which is one of the most educated, diversified, affluent area in the nation. I would say Shame on. Other personnel could be better, but experiencing two clerks within 5 minutes such a bad behavior? I am not here after anyone's job or demotion or anything to affect their financial situation, but hey better be trained properly how to talk to customers. Peace to the world By the way I am not from San Francisco, CA read more

Horrible experience every time I come here. I work right across the street so I have no other choice. Came here on 12/26/17 and the line was ridiculous. They only had one person working at the windows and when asked why someone in the back couldn't come out and help she replied with "they don't want to pay overtime". Really? The day after Christmas there's only 1 person scheduled to work? Where the manager? Why can't they come out and lend a hand? Also, it seems like their heat doesn't work in that building as it is freezing inside. This place needs to be shut down. read more

The WORST!! I mean AT LEAST play some music for the 15 people you have waiting in line with only 1 person working at the slowest possible pace!!! The music would at least help to drown out my thoughts of strangling the people who work here. Who's in charge here?? NO customer service, no one taking control.... This place is a JOKE!!! read more

This is the worst post office!!! Mailman kept delivering the wrong mail at my house and I'm not surprised if our mail also got lost. How hard it is to read the right address? They need to replace the supervisor and the workers because they are all dumb and useless!!!! We are paying tax, we live in an excellent town and we need to deal with these kind of workers. Obviously, they don't take their job seriously!!!!! UNACCEPTABLE read more

DONT GO HETE !! Worst service in 30 years of going to the post office!! They are Dyslexic dyslexic and rude. The old Indian women cursed at me and said it was my fault they sent it to my address, when it saidTO and FROM. In caps. They fucked up and she blamed me and screamed. Clearly she sucks at her job and shouldn't work there. They loose packages and fuck up addresses DONT GO HERE! read more

Yet another US Post Office that is in no rush to accommodate it's customers. While they are properly trained and can perform most transactions, they are in no rush to do so. In fact, there is a female manager/representative that is very comfortable agreeing with the customers on some questionable political comments. Politics has no place in a government supported office. read more

This post office has some of the most nicest employees. I wasn't too familiar with bulk mailing and the guy in the window was super accommodating. Yes there is a long line but patience is a virtue people!!! Keep goin with the great customer service! read more

The absolute worst postal service in all of NJ and NY. Maybe the rudest most inconsiderate staff I have ever dealt with. You wonder why a government organization has run in deficit for decades? These people are the reason why. The deserve 0 stars and should clean house. What a disgrace for the town of Paramus! read more

This post off is slow and I always seem to have missing mail. I had someone from Forrest Avenue bringing in my TRACKED package to my house, that's across the other side of town. No wonder the USPS is going out of biz read more

The Paramus postal delivery people apparently can't read. At least once a week my mail gets delivered to anyone they feel like giving it to. They leave my mail out on my porch in all kinds of weather because my mail slot hurts there hand. WOW!! They are the worst workers I have ever had to deal with! They should all be fired! read more

Paramus post office lost my package..the driver then comes to my door asking why i called in a complaint? Gee i wonder why maybe its because you lost my package. It was scanned into their facility & now they cant find it..very unreliable service read more

Pathetic delivery service - sadly, Oradell mail is now delivered by them. We often get wrong mail and they either stuff it all into the small mailbox or throw it in a heap without a band so it can fly all over the neighborhood. Luckily, found my tax refund check out in the yard, but show tickets never appeared. Maybe someone in the post office is enjoying them. read more

If I could, I would not give star to this place! A while ago, I made complaint about the nasty Indian woman to the customer service. I've literally avoided this place since ! Today, I have to mail out something by the end of the day so no choice I went to the place. To avoid further interaction with this woman, I waited for the guy, but when it was my turn, the guy walked away, so I continued to let people behind me to go ahead. A few minutes pass, the guy finally came out, I heard the women saying: " she is still there waiting " . Then the guy said to me " oh, you have to do self scan over there, I don't take it here" . Mind you it's a first class mail, there is no reason I can't mail the package from the counter! I asked why not, you are here to help , if I wanted self service I would not needed waiting in the line . I then returned to the women and told her I heard what she just said it's totally a retaliation, because you remember me I reported you and guess what I will report you again! Both of you! I really lost it this time, I told her " God bless you " ! Because she needs God! She then started shoosh me ! I told her stop Shoosh me, You are representing the United States of America! Then the guy threatened to call the police I said do that! I will report you both! He eventually took my package. What a horrific experience! Don't understand why so many people complaining that women yet they still allowing her to abuse the job! Of course I called customer service again and made complaint again! I even told them to pull the camera surveillance and watch how horrible these people were! They made me sick to the stomach , they purposefully made things difficult, provoking me! the woman may think she owns the place, other people just walk away or avoid this place ever, but not me again! USPS is for the residents we should not to avoid this place because of that disgraceful person. she can manipulate the coworker mistreating customer but I will not allow her to mistreat me again. USPS management please Read all google and Yelp reviews about this woman ! read more

I mistakenly thought the package i had to ship was via USPS. And dropped it at this location in their drop box. later that day I realized this package was to be shipped via UPS so i went back and told them I needed my package back. They said all packages were already sent to the distribution center and would be handed off to UPS from there. I went back a few days later and stopped by the mailing sorting in the back and spoke to an employee who sent me inside their sorting warehouse. I spoke with a manager who showed me where they dump all boxes who had been wrongly dropped at USPS there must've been like 75 boxes but her wouldnt let me look for mine and said the employee wasnt in yet so i left him my number so he could call me when they found it. Guess what no call nothing. Why would i think they would call me for my UPS package that they dont have tracking for when they lose their OWN USPS packages ???!!! Ups has no update in the system that my package has reached their hands yet. read more

A disgrace. I went in to mail packages. (I think that's what the post office is for). This woman, Indian, name begins with A and its 4 letters. Right from the beginning she was belligerent telling me to use the machine. As she picked up each package she was incensed. Then she told me she could only take 5 packages at a time and would make me move out of the way and take other people. I just spoke to the supervisor named Gary and there is no such rule. I told her she was clearly unprofessional and unpleasant, speaking to her co workers in Hindi and throwing each package as if it was a basketball into the basket behind her. She began YELLING at me, left her post and shoved food in her mouth coming back telling me that I was s horrible customer, talking to her coworkers and looking at me throwing my packages in rage. I Kept silent and watched this ANGRY, UNPROFESSIONAL, nasty woman continue . She should be grateful she has employment. There are other reviews on google about her. Don't know how it's possible to have her dealing with any customer. I am disgusted as this is disgusting!!! Shame on you! read more

I wish there were negative stars to give.... There were two women agents working at the post office last night who's behavior was reprehensible. They locked customers out of the post office prior to closing. They were rude, talking about the customers behind the glass, yelling at them, accusing everyone of not being from the town and how they had to work long hours to accommodate us since we were not from their town. They even shoved a receipt through the glass to make it fall on the floor at a woman who came in close to closing time and had an international request. The agent told her she was "not in the mood" to deal with her and how dare she come in that late to do something international. I've never in my life experienced anything like this and I chose not to mail my packages from there and went to FEDEX. No one should ever be treated how these two postal workers treated the customers last night, It was disgusting and embarrassing. What happened there was abusive and should not be allowed to happen under any circumstance. This is not my first bad experience with these two women but certainly was THE WORST. read more

Never dealt with such a rude postmaster. Her response to questions she cannot answer is hanging up the phone. Also, her use of profanity towards customers is definetly a surprise especially because she is a government employee. read more

I made an appointment for passport application and I was told to wait at a nearby table as the person that's gonna help me went to get her food. It took her 20min to come back, meaning she is 20min late for the appointment and when she was informed her passport appointment was waiting she went inside a room and took her a few more minutes to come back. When she called for passport application, I gave her my documents and she raised her voice to me in front of waiting customers and told me I made mistakes. I told her Im just gonna come back for another appointment and she said "no, i'll accommodate you for no shows and we are gonna send it but im not sure if they are gonna accept your laminated certificate." She wanted me to send it even if she is not sure the State will allow a laminated certificate. That would mean if its not accepted I would waste almost $200 for nothing and obviously, she don't care. My hubby told me to go back and tell her I'll make another appointment. When I saw her come out, I told her Im just gonna come back, she look pissed as she pointed to me where the right booth to go to and talk to her even if she didn't go there to talk, she just stayed far from the booth. She said in a rude voice and annoyed facial expression to go make another appointment and looked at her colleague like she was saying something unpleasant about me. I still said thank you, tried to remain calm and walked away. I was not rude nor asked too much questions for her to treat me like this. It really stressed me out, i forgot to check if she even has a name plate. I think she is the same person that two or three person here gave really bad reviews. She is middle aged woman or older, medium length hair, she looks like south Asian and she is rude. Incident happened today, Oct 1, 2021. If any from USPS curious who's on duty that day for passport appointment. read more

Generally, if given a choice between chewing on broken glass or going to the Paramus post office, I will choose the broken glass. Today there was no readily available broken glass to chew on, so I went to this post office. Walk into the Post Office with an 8x10 envelope that I need to send priority mail. As usual there are two clerks working at the ten windows and the line is a mile long. This is fine since the automated machine tends to be easier than dealing with a clerk anyhow. Enter all the information into the automated machine, swipe my credit card, confirm payment. Machine screen says 'Please Wait....Processing'. It says this for a minute, then two minutes, then three minutes, etc. Realizing that this is not Christmas so credit transactions should validate pretty quickly, I figure that something is wrong with the machine. (Note: I've used these machines many, many times, after the 'Please wait' it prints your postage, then asks if you'd like to do anything else, mail more stuff, buy stamps, etc. You do not need to re-authorize the transaction, it just does it.) When one of the two windows is free, I jump the line and ask to clerk to send someone to look at the machine since my credit card is now 'open' on it. He says, 'Oh yeah, the machine is broken right now. There is noting to do.' I go recheck the machine it is still at 'Please Wait...Processing' it is trying to authorize my card. I get in line, like a good, obedient sheep to politely wait for my 'customer service'. After overhearing many, many tales of mailing woes, it is my turn to be serviced. I explain to clerk one that my credit card is currently has on open transaction on the automated machine and I would like the machine reset, unplugged, whatever. Why? Because if it decides to finally authorize and print the postage someone can just walk up to it and preform other transactions on the credit card, it's something I'd rather not have to deal with needing to straighten out. Clerk One: You have to see him. (Simply not wanting to deal with my, he points to Clerk Two) Clerk Two is quite busy with a woman who is mailing something like five-thousand certified letters and complaining about her broken back. Seemingly several hours later, Clerk Two is finished with broken back lady. Knowing that getting aggravated and walking out is a distinct possibility, I fulfill my mailing obligation first and have Clerk Two take care of my priority envelope. I explain the situation to Clerk Two, and ask for the machine to be reset so that my credit card doesn't stay open in a public PO lobby. Clerk Two says that it's fine. I say,' No it's not fine. If that authorizes my card it will sit there asking for another transaction and someone can walk up and buy $500 worth of stamps if they feel like it. What part of that is okay?' Clerk Two has no particular answer. 'I want the machine reset and if you can't, then I need a supervisor to talk to.' Clerk Two has nothing to say. 'Your are not going to power down or reset the machine for me. Right?' Clerk Two says, "If you're worried, watch your statements to make sure you are not charged for anything." 'How about instead, I figure out how to power down the machine myself, since no one here really cares. Clerk Two thinks I am making a threat. ' I'm not making any threat, I'm solving my problem that no one here is willing to.' I walk over to the machine and it is on some sort of re-boot screen. It seems to have crashed during my credit card auth. Lucky me, it let me finally leave. While this is ONE incident, the experience is not far off EVERY experience in this post office. Aside from the slowness (mentioned in another review) the absolute apathy to a problem is ridiculous. If you can at all avoid this location, do so. read more

For not being a government entity, you sure do work like government people. With the line as long as it is and as slow as it moves, you forget where you are. Could have been at the DMV for all I knew. Why is it that I can't buy just ONE stamp from the Automated Postal Machine?! I have to stand in line to do that? Well that's stupid! The machine also stinks big time because when it comes to payment, it takes forever. I find this ironic because the government is always good at wanting their money! read more

This is one of the better US Post Offices that I have encountered in the area, and the fact that it is open until 6pm makes it perfect for mailing my items on my way home after work. Maybe it's my timing or just very good luck, but I have never encountered an astronomically long wait here. And if there is a line of people waiting, there is usually more than one person behind the counter to keep it moving. The staff is also on the more friendly side compared to other US Post Offices I have been to. That being said, I hope this review doesn't cause a swarm of people to flock the place now! read more

The USPS has the worst level of service possible. If the government didn't fund them they would be closed many years ago. It sad to say our tax dollars are funding this lousy service. I called the USPS to check on a package status and they told me to call back tomorrow at 8AM. When I check online to see where my package is, it says Expected Delivery Day: Saturday, March 14, 2015. (which is now 2 days past). I have never had an decent experience with the Postal service. I guess it comes down to you get what you pay for. If you want better service or someone that's knowledgeable go to FedEx or UPS. read more

It doesn't matter what time of day you go to this post office, there is always a line and always a minimum wait of 20 minutes. Today, the line was out the door. Only one employee at the window and at least 4 other employees came out to see the line and left. read more