These people are doing their best to serve the Public. They are a little understaffed but you can get what you need done efficiently if you understand how to use the self service kiosk or have the proper documents and packaging when you use the personalized service. The very kind manager guided me through how to use the kiosk for a return with a receipt .. turns out that can be done at the foyer .. no waiting in line. I could see the people that would possibly leave a bad review but I recommend you go see them for yourself .. quite entertaining while you wait :) read more

First time here at this location and bought 2 pages of stamps, service was fast as I was 2nd in line around 9:50am on Wednesday

he called me Mam when I'm a Man and told me to go to a machine to get a receipt. I said I don't have my glasses and that is his job anyways. He's always lazy, an Indian man. No help and only one other person in line. Ridiculous. He said sorry but he needs new glasses. Rude. jerk. read more

Currently here ...1 clerk doing everything but servicing the customer Absolutely TERRIBLE!!! The costumers are receiving zero service Nor do they care. Sooo sad read more

Been to this office many times and there's always an issue, mainly bad attitude and slow service.

All the employees are always courteous and helpful. Customers are pretty rude and entitled in this area but the people are always pleasant and go above and beyond. read more

review is for MOE! he is awesome and deserves a raise! very helpful and patient! thank you moe!!!

The most arrogant useless employees work here at the service desk, and they've been employed here for years. I would rather use the self service kiosk than have them help me, every time they are condescending, rude, and their English is so poor it's impossible to understand what they are saying. Not just one, but all of them! read more

Came here after-hours for stamps and used the self-serve kiosk. Very happy with the ease of use and cleanliness of the facility. Super surprised "forever" stamps are now $0.55, but I guess you gotta do what you gotta do! Would recommend and would come back for stamps. People with PO Boxes also have 24-hour access, which must be a nice feature. read more

US Post Office - View of self service lobby from outside in the evening - Post Offices Near Me - Newport Beach, California

The worst post office I've ever been to! Waited about 15 minutes in line because there was only one person working. When it was my turn, the post lady said she can't provide me a little tape that I needed to put the address on my package. She said they only give tape to priority, not standard shipping! Forget it! read more

0/5 stars. Rude service. To tape an already printed Amazon return label would require buying a whole roll. Sure I get it. Probably wouldn't have cared as much if the gentlemen telling me was nicer about it. USPS usually disappoints me but at least other locations are nice about it. read more

I really really like this post office. The ladies are super helpful, super nice and very pleasant. I have a post officer closer but I rather drive a little more to use this facility. read more

Was just in here mailing something and one of the employees Mike was being so rude to people. Luckily he did not help me but I feel like I need to say something because of how inhospitable he was. If you are miserable and don't like your job, quit. You should not be talking that way to anyone let alone elderly people that need your help. read more

Do not go here I repeat do not go here there is a lady name Karen and she is very rude and disrespectful and will not help you. I'm sure I'm not the only one who has issues with Karen she needs to re-advisor customer service and actually doing her job read more

I've been to a LOT of post offices and this one is the worst. Dont come here unless you have a LOT of time to spend here. Theyre unbelievably slow and the woman seems to only care about herself read more

Older blonde woman working counter. Huge asshole. I came in to check on the status of a residential package with a tracking number. Before I can get the question out of my mouth she goes into Jerk mode. Aggressively stating we don't have residential mail here. Ok great. I guess I won't pick it up. I did not know that. "Can you help me look up...." and again immediately starts talking over me like an asshole before I finish my sentence. I didn't realize your location was so incapable of anything. Sorry lady. Lady it's 9am on a Friday and I am the only person in line. What is your deal? Stop working customer service if you hate your life because it shows and don't take your poor life decisions out on me. K Thanks. read more

Go somewhere else! Consistently long lines because the understaffed personnel like to have unnecessarily long conversations with customers and try to up sell on products. Move it along, especially when you see a line. read more

I haven't been to this post office, I was looking for my closest location. I am huge on customer service, and from what it sounds like most people have experienced bad customer service from the employees there, particularly a female. I don't understand how a company or a business can afford to continue having an employee that doesn't care for others and the reputation of their business, it sounds like someone needs to get fired. read more

I just needed to weigh my letters and purchase postage. In and out within 5 minutes at 930am tax day. Perfect.

I rarely take the time to do this but it needed to be done. DO NOT GO TO THIS POST OFFICE IF YOU DO NOT HAVE THE TIME! A lady named Karen and the other rep were very rude and disrespectful of the peoples time stopping by to mail something. It's a shame...pray for them! read more

US Post Office - poor customer service - Post Offices Near Me - Newport Beach, California

This Post Office is nestled away in Newport Beach. A very quick and efficient staff keep the lines moving and get you on your way. Parking is plentiful which makes for easy in and out. Always plenty of supplies to ship your packages if needed. A hidden secret for sure. read more

I brought a package here in a box I had from a package that was sent to me. I specifically said to the worker: please make sure the sticker is changed so there is no confusion because this box was originally addressed to my own home. The worker rudely assured me they knew how to do their job. I paid for expedited shipping in order for the package to arrive on time. I opened my door two days later and there- at my door step- the package I had shipped two days earlier. I worked in the service industry- I understand mistakes are made. It's about how you mend the mistake. I came back and was told that regardless of the fact they made a mistake I would still be charged expedited shipping, no refund, and would have to pay $80 if I wanted my package to arrive on time. read more

The guy working was rude to 3 customers in a row including me. He would give me attitude and asked do you have a box number and i said you mean a tracking number and i showed him the info i had and he then replied no and said its a simple question then just sent me to another location and he did this with 2 other customers as well read more

I have never been so disrespected in my life. The lady and man at the front were mean, inconsiderate, and kind of jerks. USPS is just the worse. Sad. read more

I came into this post office because I paid to have a package re-routed to this location in order to have a safe spot to pick up my package at. That was a nightmare & I will never be doing that again at this location. I arrived & asked the woman at the counter for assistance in finding my package, since tracking showed it was delivered there days prior. She immediately, *aggressively,* told me that they do not accept residential packages there. I showed her the tracking information, and my proof of payment for re-routing the package (which should be free like every other mail carrier to begin with). She still told me I would need to go to some USPS main branch so they could find my "lost package." After a few minutes of me politely asking if someone would be able to assist me in finding my package (since tracking said it was DELIVERED THERE, at their location), she finally went to the back, and found it immediately. She never apologized for not trying to help at first, assuring me that my package was "lost," nor for her lack of knowledge that they accept residential packages there. She then gave me my package & told me I was good to go. I thanked her, and I was on my way. Promptly after I got into my car, I began to back out of my parking spot. Another woman from inside USPS had (without my knowledge) followed me to my car, where my car windows were open, and REACHED IN MY CAR AND GRABBED MY PACKAGE. I gasped, as this encounter actually scared me. I asked what she was doing, to which she responded "you need to pay for this!" - I told her that the woman inside said it was already paid for. She said that the other worker was wrong, and that I'd need to come back inside and pay, and then walked away with my package in hand. (What?!?) I then re-parked my car and went back inside to pay. I told her that she scared me by entering my car through my car window and grabbing MY package. She did not apologize and told me that since she "works for a federal agency, she needed to get payment." All in all, I think this branch is very poorly managed. Customer service is nonexistent there. read more

This is the friendliest Post Office I've visited. There was a little bit of a wait, as to be expected. Both women who have assisted me at this location have been very kind and extremely helpful. My most recent visit was to ship something internationally. The woman assisting us helped us find the most cost effective way to ship our package. Additionally, they're very conscious of making sure you don't have to wait in line again after you step away to fill out a label, etc. Thank you for your kindness! read more

We rarely write reviews but I hope this one is read my the Asian that is so rude, grumpy and just not friendly..we cannot hear her behind the plexiglass and she won't speak loud enough for us to hear her.. for those who have chosen a job that requires you interact with the public like the post office it would sure be nice if she could force herself to put on a hepatitis face or maybe superviserors find her a job in the back where she doesn't have to interacts with the public!!! read more

Workers are mean, there's always long lines, they never have whatever packaging I'm looking for, they can't print anything either

I only use this branch because of its location. Definitely not for the customer service. Or I should say, LACK of customer service. How do these people get hired and keep a job? They are not only unhelpful, but will actually argue with you if you approrach them with a problem. They will defer you to the "Main" office, and not even try to assist you with any problems you may have. The blonde woman is downright mean and rude. The other woman is just ignorant and completely unhelpful. Do not go to this place if you need any assistance what so ever. You are sure to leave frustrated. Whoever does the hiring for this place needs to re-think their staffing selection! read more

I must say best post office ever. Vickie, Karen and another lady who I cannot remember her name from top of my head, they are absolutely amazing. Even in middle of pandemic they still recognize me. Vickie is beyond professional,she was helping me out this morning and compliments my handwriting every time (not a lot of people can read). Love the staff here. More people should pay more respect and take time to cheer people up who work in these industries we would not be able to function without. Good job, wonderful people of my favorite post office. You will see me again soon. W all my gratitude, A, read more

BEST POST OFFICE! Karen is amazing!!! I have had a handful of issues sending out invitations, half of them being returned, damaged or require additional postage. After visiting multiple locations Karen was the only person that was able to give me proper information to ensure my mail was delivered with the correct postage.!! THANK YOU KAREN!!!! read more

Blonde women is always so rude who works counter. Place is clean and lines are so so. Parking lot is a mess always. Meh...

Rejected my prepaid labels on priority flat rate boxes and asked to pay the difference! I am shipping a lot and this never happened to me before!!!Happened twice with the same person!Went to the other post office, they accepted packages without any questions or extra payments! Lady with dark hair - talks too much and acts smart but apparently does not know what she is talking about! Also very unpleasant customer service from the same person! read more

I've always enjoyed this post office. Mainly because of the friendly staff. I'm always treated very nicely. The blonde lady is actually one of my favorites. Carlton even bought me a book about raising girls when he found out my wife would be having a baby girl soon! Not your typical post office... read more

The WORST customer service ever! Why must they act so incapable? I was in line for at least 10 minutes when one of the reps asks if anyone is buying stamps only, which I was so I raised my hand and walked forward when she acknowledged me. She asked how many I needed and I told her 3, showing her my 3 Christmas cards that I had to mail. She got pushy and said "in what amount" and I showed her the cards saying regular stamps pointing to the cards. She said she couldn't help me determine which stamps were required and I had to tell her how many of each stamp along with the denomination that I wanted. She said when she asked if anyone was buying stamps only that meant she can only sell stamps and not answer any questions! Then why didn't she say that if she was going to be so sensitive about being asked a question?! As if I know what a regular stamp costs? I never go to the post office and this is a good example of why. I'm sorry her job is hard for her. Next time I'll go elsewhere to get stamps so I don't have to interact with rude incapable postal employees. She acted like I should have known the process that was only in her head!! Idiot. Avoid her at all costs. read more

May I first start with, hands down THE BEST post office ever. I have lived around the country and always sending something overseas or random art or packages and I could not get any more help. Everyone is super friendly, efficient, polite and professional. As someone mentioned, it is a hidden secret. Great job, wonderful staff. You rock.... I am shipping more packages so excited to see these awesome workers soon again read more

This is the nicest post office. The people are always super friendly and helpful. A stark comparison to the PO on Camelback.

To the lady who complained about the blonde lady... I've been going into this post office for years and I ONLY let her help me! She is nothing but professional, courteous and extremely helpful! The other day she took the time to save me money with shipping fees and I didn't feel rushed! People who write bad Yelp reviews and attack someone who may be having a bad day (sickness or death in the family) don't realize the hurt it causes. I hope fellow readers consider the source! read more