They need to change the UPS hours. It doesn't open until 12PM, but when I called at 12:15, she was…read moreon was on her way from NYC...she wouldn't be there before 1:15 if then. There were three people waiting and left when I told them it would be a least an hour. One man was standing there with a young son. There is a sign on the door saying they wouldn't be there today until noon. But the sign is there everyday when the website says 9-8. The second time I went there in two days.

I would give them a 10/10 if I could. The staff are always very friendly and helpful. Everything…read moreis so easy. For shipping, they give you the best options to make a decision for your needs and pocketbook. Provide a Scanable QR code for USPS and you are good to go.

wish I could give it zero stars. Both women acted like they didn't want to help,and started moving…read morepackages around while us four women just stood there. suddenly Amazons rules have changed and they can't accept a boxed item with our it being in an additional bag or box? I will go elsewhere and I don't recommend this business whatsoever.

I opened a mailbox at this location for my business on June 2 and paid in full. I was told I would…read morereceive a phone call when my mailbox key was available for pickup. Since then, I have followed up multiple times. I checked back on Friday and again today, June 10, only to be told that my key is still not available. While I was there, staff appeared confused and were searching around to see if a mailbox key had been prepared for me, but ultimately could not provide one. I also feel very uncomfortable with the fact that staff seemed confused when trying to locate a mailbox key intended for my business. If there is confusion over something as basic as a mailbox key, it makes me question how my business mail and packages would be handled at this location. After waiting more than a week without access to the mailbox service I paid for, I requested to cancel and receive a refund. I was then informed that I would not be refunded, despite never receiving the key or being able to use the mailbox. I find this unacceptable. If a customer pays for a service, they should receive what they paid for. In my case, I paid on June 2 and, as of June 10, I still do not have a mailbox key. Refusing a refund for a service that was never provided is extremely disappointing. As a business owner myself, I find this very unethical. Businesses should be held accountable for delivering the services customers have paid for. Collecting payment immediately while failing to provide access to the service and then refusing a refund is not how customers should be treated. I do want to note that the young lady who assisted me was polite, professional, and respectful. My frustration is not directed at her personally, but rather at the way this situation was handled and the lack of a reasonable resolution. If you're looking for a mailbox, I would recommend considering another UPS location or the post office. My experience was that payment was collected immediately, but the service itself was not available, and no reasonable resolution was offered. Based on my experience, I cannot recommend this location.

Very professional and pleasant. Very calm and knowledgeable She was great and had witnessesread more

Very responsive, respectful and does her job extremely well. I've used her more than once and I…read morewill seek her out anytime I need a mobile notary.

Taking liberties, while using the app pick up reservation feature, I was asked to enter an…read morealternate contact information, this seemed like an invasion of privacy however it was optional so ethically I found that to be acceptable. To my chagrin, I was told by helpful staff that providing an alternate contact was mandatory and that I would be denied service. I explained the inconsistencies in policy and how I believed the policy to be unethical. I find this alarmingly shady to say the least and I am uneasy about continuing conducting future business with the organization. Inconsistent policy within an organization is a red flag that will most likely result in abandoning a business relationship with U-Haul. It's brand is now tarnished and only through re-establishment of proper sound policy aligned with their online operations will allow me to continue future engagement with U-Haul. Micha, the general manager was most helpful in her endless pursuit and dedication to ensure my satisfaction while preserving her own integrity and further protecting the sanctity of corporate policy. She would be the soul reason I would ever consider continuing a proper and ethical business relationship with U-Haul. There are far and few like her, utilizing the ability to create a harmonious work environment and creating a foundational bridge between client and service provider. Kudos to her standards of excellence!!! Bravo Micha thank you for your tremendous service. Good day (also didn't appreciate having to take pictures, made me feel like I was working for the company itself rather than a valued customer, just another example of liberties taken)

Had a guy on the 800 U-Haul CALL CENTER David( I think that's what his name was ) tried to scam me…read moreout of 30$ -per vehicle quoted up charge over what the facility price has listed on their trucks . And he kept asking for my credit card .. I'm reporting this to U haul . This happened with the call center only , not this place I'm reviewing . Now aside from that this facility located on Route 32 in New Windsor has been our mainstay for renting trucks and we never have had any trouble . I wish there was a way to contact this brick and mortar directly than deal with apps or the 800 call center .. It's large & dedicated to UHaul business only . This time have to recognize Nicholas as being very efficient and we were able to get things done with his help in a positive, friendly experience . The lady working there too was very nice but Nicholas took care of us renting and returning . Still 19.95 for little truck and it was very clean .

Exceptionally clean. Air conditioned. And they have an app that utilizes a QR scanner, thus…read moreavoiding the need for a safe full of quarters. I did 6 loads of laundry and dried them all in just less than an hour. Super easy. If all this is the positive, why not a full 6 stars?!? The cost per wash. Drying was Uber cheap, but washing was a bit more expensive than I would have liked.

Finally a laundromat that has efficient machines that actually clean and dry! Plus, the place is…read moreusually always clean thanks to someone on duty at most times. Only wish some patrons would respect and appreciate this place more...meaning teach your children that the roller carts are for laundry, not for bumper cars. My only suggestion, would be to somehow add a utility sink so water is available for clean ups. Best local laundromat!

Michael and crew were careful and efficient movers . Great attention to detail in a complex project.read more

Great service. Pro crew. Good dudes. Showed up on time and moved quickly. Fair price and good…read morecommunication throughout. Would use again.

Very nice place! Very clean! I only went to clean my oversize comforters, but I was very happy with…read morethe way the laundromat looked and operated. Would definitely go here again!

Freedom Road Laundromat is fantastic! The machines are…read moreimpeccably clean, there are plenty of them, and the entire space is spotless. The prices are very reasonable, and the staff is incredibly friendly. They kindly guided me through my inexperience doing my own laundry and made the whole process easy and stress-free. Highly recommend!

We were extremely happy with the service Tina provided. We came in with a plaque that was packed…read morefor domestic shipping but not for international. We needed to send it to Malaysia. Tina verified the address, removed the original packing box, and carefully repacked it with extra cardboard on the front and back together with several layers of bubble wrap. She was even willing to stay late to complete her careful packing job. We're happy to report that it arrived in Malaysia in perfect condition. We highly recommend Newburgh Shipping for your shipping needs.

Newburgh Shipping Company is an independent business which ships with all of the major shipping…read morecompanies (UPS, FedEx, DHL, USPS). A company like this is difficult to find, is convenient, and has a lot of potential since most independent companies only deal with one specific carrier. The store is located on upper Broadway in the City of Newburgh (near Anthony's Deli). It's difficult to find, especially in the dark (no fault of theirs). Their sign is alongside the road, but upon entering the first parking lot, you need to drive to the left, continue behind the first strip mall, and find the building diagonally across the next parking lot. I stopped by to ship a few FedEx packages in the early evening. When I arrived, there were trucks from FedEx and UPS both making pickups, which was prompt according to the schedule Newburgh Shipping advertises. I brought my packages inside. It seemed more like "social hour", as the only person working in the store was focused on chatting with the drivers than dealing with her only customer (me) or processing any of the store's packages with the drivers. She scanned my packages and gave me a receipt while chatting the whole time with the drivers, barely acknowledging that I was there. Due to the lack of customer interaction and friendliness, I am only giving 4 stars instead of 5 stars. As I was backing out, I noticed the FedEx driver was helping the UPS driver lift up his packages off the floor, while the Newburgh Shipping employee continued chatting away lol. However, the store did seem organized, efficiently operated, and clean. I would definitely give this place another try for any shipping needs.

I've given up on these post offices. My main concern is the false delivery notifications they…read moreprovide to me. I'll get a notification saying "package delivered in/at mailbox" but nothing. It's frustrating because projects are a big part of my job and I can't plan if I don't know when parts are coming in accurately. After these alerts, I'll find my mailbox full a few days later with like a month worth of letters (not my packages). I've actually missed bills for this reason. (EZ-pass, stuff of that nature). The worst is when they lied and said they couldn't deliver because they didn't have a gate code. There's literally no gate where I live, nor anywhere nearby. I feel like their staff is just unethical, lazy, and has horrible organization. I'm surprised they don't steal mail. Not that anyone reads these, but tsk tsk tsk. Semi-related, but a friend of mine saw one of their drivers piss in a bottle outside the truck before emptying out a mailbox. What if a child saw that? How naughty.

The most I can say about this post office is it's immaculately clean and the location is…read moreconvenient. Staffing levels here seem to be sufficient. There are 2 registers, which are usually both open when it gets busy. However, during the afternoon, it's not uncommon to see lines out the door. The main lobby has 2 recyclable bins with locked lids for all the junk mail box holders receive. However, every time I go here, the locked lids are open. This is a serious threat for identity theft for anyone disposing of any junk mail related to credit or identity. The staff are hit-or-miss here. Some employees are friendly, some are miserable but make an attempt, and some have foul attitude problems. Because it's a smaller post office, the mail seems to take a while to arrive here.