I had the most remarkably pleasant experience with middletown Press. I had to order a plaque and…read morehad no clue. Jennifer made them experience easy and she was pleasant through the whole process. She had to deal with a second party for payment and every phone call and visit I made there was enjoyable these days that is not always the case I would like to thank Jennifer and I will be back for other promotional items and will sing your praises. Thanks again Linda

Middletown Press has been around for countless years and for good reason. Always professional,…read morecreative, friendly and prompt. It's been a one stop shopping experience for me more than once where I can not only get my design and custom printing done, but I can get promotional items to elevate my business as well. Always a great experience.

Horrible! Walked into store went up to counter and asked young man what type of packaged I needed…read moreto send an SD card. He shrugged and said up to you. I said will they ship it in an envelope it's expensive. He just points to envelope. So I get padded envelope. He mumbles for my name has me spell it several times. Takes shipping address. He never even makes eye contact. It was like having to do this was literally the worst part of his day. He informs me it's only insured for 100.00. I ask him how do I obtain more insurance. He sighs again like I'm annoying him and tells me it's 3.00 for every 100. I tell him how much I need he literally sucks his teeth and say well you need a box. I said to him that's why I asked you earlier. He actually tells me to relax! I said excuse me? Nice customer service. He tells me you have the attitude. This is for real. I have the attitude trying to pay to ship an item. Is my attitude asking questions. Worst store I have ever been in. Who is hiring people like this! I'm old and a teacher. I have loads of patience. This interaction was beyond ridiculous! If I were you I would drive however far you need to drive to avoid this store! No way any of this should be acceptable! Whoever owns this store should check the tape for receipts of this interaction. I honestly don't know how they stay open. I only added one star because you can't leave zero.

I needed to ship a package to Florida right away, I was told that the fastest shipping would be…read moreovernight and it would be $145.00. I gave the clerk the information to the person I was shipping it to and for, but the clerk insisted on taking my name and not the person of the name that I expressed it should be in. The clerk also typed in the wrong address and I was not aware of this until I put in my original complaint: Clerk charged me 145.00 for air/overnight shipping other wise it would have taken 3-5 business days for $15.00. Well the package did not arrive until 3-5 business days later. When I made a complaint to the store I was told by Lisa the manager that she would look int to the issue, Lisa did go ahead and filed a complaint with UPS to refund me the difference of air shipping, but did not bother reaching out to me to verify any of the mailing information, and also put the request in under the wrong name. I have yet to receive a refund almost 2 months later. Every time I speak or reach out to Lisa, she refuses to help and says just contact the post office instead of accepting that she mismanaged the process, by not reaching out to me and getting clarification on the mailing address or the addressee. She has given me wrong phone numbers for the claims department and refuses to help. This is not a person I would want managing my store, since good customer service is most important to any business. Karen N

Horrible If you have a package that needs to go…read more Back "GOD help you" I'm dead serious ! I went to all of their places They won't help me ! Make sure you don't have to ship A package back ! It will be a total nightmare with These folks ! Think twice before you use them !! It's exactly 9am according to my cellphone No one is here ! They claim they open up at 9am ?