This Staples seems to be badly mismanaged. I always feel like everyone is trying to do their jobs…read more It seems they just don't have the tools they need to succeed. Gone are the days when employees seemed to know what they are selling, so don't have any questions. And, don't go in the middle of a time crunch because the wait is long for everything. But, as bad as service often is, I can't be mad at the employees. I've never walked in and it seemed like people weren't trying to work. Sometimes it seems like they are all trying to do multiple tasks. Extend grace.

Finally a more spacious section of the store for your Amazon returns or ups. So much faster to get…read moreyour returns done. Friendly staff. Also mentioned to me that now you can get your party supplies and balloons done there also. Great value. Definitely alot better than doing both returns and shop

I had the most remarkably pleasant experience with middletown Press. I had to order a plaque and…read morehad no clue. Jennifer made them experience easy and she was pleasant through the whole process. She had to deal with a second party for payment and every phone call and visit I made there was enjoyable these days that is not always the case I would like to thank Jennifer and I will be back for other promotional items and will sing your praises. Thanks again Linda

Middletown Press has been around for countless years and for good reason. Always professional,…read morecreative, friendly and prompt. It's been a one stop shopping experience for me more than once where I can not only get my design and custom printing done, but I can get promotional items to elevate my business as well. Always a great experience.

I stop by today 8/27/21 in the morning to drop off some UPS returns for my wife and the man upfront…read morewas kind enough to help me sort though my labels. I use reading glasses and I was not able to see the tracking information on my phone and I asked him to assist and he did. Overall I appreciate their patience and it's not easy to deal with customers overall (speaking as a customer). We need this UPS store and I hope they keep up the good work. I work for an IT business and patience is always key, and at the end of the day, it's nice to know that I was useful in some way. As far as negative reviews, there's nothing I can say. As customers, we need to read our labels, make sure things that need to be packaged are packed, and hope for a smooth transition.

Horrible! Walked into store went up to counter and asked young man what type of packaged I needed…read moreto send an SD card. He shrugged and said up to you. I said will they ship it in an envelope it's expensive. He just points to envelope. So I get padded envelope. He mumbles for my name has me spell it several times. Takes shipping address. He never even makes eye contact. It was like having to do this was literally the worst part of his day. He informs me it's only insured for 100.00. I ask him how do I obtain more insurance. He sighs again like I'm annoying him and tells me it's 3.00 for every 100. I tell him how much I need he literally sucks his teeth and say well you need a box. I said to him that's why I asked you earlier. He actually tells me to relax! I said excuse me? Nice customer service. He tells me you have the attitude. This is for real. I have the attitude trying to pay to ship an item. Is my attitude asking questions. Worst store I have ever been in. Who is hiring people like this! I'm old and a teacher. I have loads of patience. This interaction was beyond ridiculous! If I were you I would drive however far you need to drive to avoid this store! No way any of this should be acceptable! Whoever owns this store should check the tape for receipts of this interaction. I honestly don't know how they stay open. I only added one star because you can't leave zero.

Horrible If you have a package that needs to go…read more Back "GOD help you" I'm dead serious ! I went to all of their places They won't help me ! Make sure you don't have to ship A package back ! It will be a total nightmare with These folks ! Think twice before you use them !! It's exactly 9am according to my cellphone No one is here ! They claim they open up at 9am ?

I totally take back my review my order actually did arrive. It took so long. That I thought…read moresomeone took it. But I was wrong and I apologize

I needed a secure place to receive packages, and this fit my needs. The place is small, but well…read moreorganized. Just about anything you could need (notary, fingerprinting, packaging and shipping, faxes, copying) is right here. Highly recommended.