The smoothest experience I've had at the post office in a while. Given this location is located near the beach and close to opening time I expected a line out the door but it's nice. This location I has parking outside and the inside is really clean and spacious. The employees are super friendly which is a plus for me as there's nothing horrible to have someone not greet you or have an angry face. It was very pleasant for me. Feel free to come drop off your packages if you're in the area. read more

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I'm not too surprised by the reviewers' ratings because I have seen the line out the front door several times. This location is fairly close to our residence, so we use it. Whenever I have gone inside to drop off PREPAID packages to the counter, I always get dirty looks from the people who have been standing in line for a long time. It looks like I'm trying to crowd ahead of others. It gives me the creeps. Unfortunately, there is no designated spot to drop your package off except to immediately go left to the counter after you enter. Once the postal lady finally looks at you, you loudly have to say "Prepaid," and she points to the counter without saying a word. Then carefully go around the angry people in line and get the heck out of there. If you go to the USPS website, they urge you to USE their prepaid service because it is quicker and easier, with no standing in long lines! But when you get to any post office, there are NO SIGNS where to place your package. This is a problem at every post office that I have tried. The counter area is usually a non-supervised place. I don't want my packages to be stolen or lost or forgotten. Then you have a whole set of new problems. I definitely do not enjoy going to a post office to mail anything. I won't even mention the attitudes of some of the employees. read more

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Do not come here for a passport appointment. They have no idea what they're doing. Had to make an emergency appointment at the agency because my application had the wrong forms even though I asked which form to use. Also, I went to this office because they offered photos, but when I get there they say their "machine is broken"". They told me to go across to Walgreens and get it done there, and come back. I return with my photo and of course there's a huge line I have to wait in, and when I finally make it to the front, they have no idea where my application is and have to go asking around for it.. completely incompetent workers and facility. read more

This post office needs more postal workers and cleaner office. the lines are always long, and staff is overwhelmed.

Horrible attitude I really don't get people who work in service but have such poor human interaction skills! read more

Read this if this post office refused to deliver a package because it's too big and they are demanding you pick it up. Call Miami district office and speak with USPS consumer affairs. 3054700890. Don't let them push you around. As long as the package meets restrictions (70lbs or less and 108 inches/130 inches for ground in total girth and length) they have to deliver it. My story...Yesterday I was forced to call consumer affairs after I received a call form my post office's supervisor Daimara Sánchez to inform me a package I've been waiting on for over a week, after having to schedule redelivery several times because it wouldn't be delivered, WOULD NOT be delivered because it was too big and was undeliverable. The package meets the USPS restrictions, it was shipped to me from a retailer, and was definitely a deliverable item. Daimara first told me my building didn't accept the package because it was too big, which was a lie. They never even tried to deliver it. They said they left a notice, they didn't. She then said it didn't fit in the USPS truck because of too much mail. I told her to make space because I paid to have this item delivered to my home. She then put me on hold, came back to tell me the driver didn't want to deliver the item because it was too heavy (40 lbs). I told her she needed to perform her job duties this is a service that they accepted payment for and had to fulfill, to find someone else that could make the delivery. Daimara told me to either pick it up within 2 weeks or it would be sent back. I was shocked. I asked to speak with a superior she said "I am the supervisor" as if that was the end of the conversation. I called USPS 1800, I explained the situation and asked for help. They gave me the district number for consumer affairs. They agreed that the package needed to be delivered. No one could understand why they would simply refuse to deliver the item and insist I go pick it up. I would have bought it at Target if I was able to pick it up. Conclusion, they opened a case, assigned an agent, they called the field office immediately while I was in hold. They couldn't get anyone to answer and assured me they'd call me back. They called me back shortly after to tell me they spoke with supervisor and manager, they assured me my packed would be delivered they next day. Well my package arrived a few hours later. Somehow they found the space in the truck, the manpower and ability to make the delivery that same day. Now I just want the 3 plus hours I spent calling USPS over the past week. I also called Amazon to let them know of the situation and they made a report to "de-prioritize" the carrier. I doubt they means anything. read more

I had a great experience here. Went in to update my passport and the process was quick. I didn't catch the Clerks name but on my receipt it reads #15. Please give that woman a raise! Was in and out within 10 minutes. read more

Always an awful experience. Long lines that don't move because they take passport appointments before people waiting in line. Staff is always rude and act like they hate their job. Hopefully something changes I'd rather drive 20 more minutes to not deal with this post office read more

So as soon as I walked in the line was to the door and there were only two people working. Normally I would leave and come back, but I had to wait this one out. There must be a staff break room near the far end of the building because while I was in line all I heard was employees back there laughing and have a great time. The entire like could hear them and once I heard the phone rang and no one bothered to answer. I'm sure it would've killed them to have to interrupt their entertaining conversation. The two employees that were actually working at work, were very helpful. I had a lady named, Martha(it may have been Marta) help me send out a package. She was pleasant and courteous. The line sucked, the place looks awful, but the employees who are actually working saved the day. They made this trip bearable. 3 stars. read more

US Post Office - Long lines on a Tuueesday! - Post Offices Near Me - Miami Beach, Florida

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This post office is an absolute nightmare!!! The post clerk named ANGIE is all attitude. On multiple occasions she is been outright rude. Can't believe out tax dollars are paying for this woman's salary. If you can, go somewhere else!!!! Wish I could give 0 stars read more

This place sucks, there is only parking for 4 cars, the people that work there are lazy and have the worst attitude.. I hate going to this dump, but it the closest post office to my home, it is always dirty, full of customers because they move with the speed of a turtle and after about an hour wait, you have to put up with the bad attitude of the people that work there. read more

This post office deserves ZERO stars. The majority of the staff that work the front desk hate what they do, it is apparent in how they treat everyone that they serve. This is the worst post office I have ever been in. I have no idea how these women keep their jobs. They are so nasty, unhelpful, and disrespectful. They obviously no not want to help and get mad when you ask questions or make them work. i only go to this post office because it is a block away from my job. Most recently they got mad at me for asking for international stamps, which they don't have and do not know if or when they will be getting new ones. They have ZERO costumer services Stay away from this place. Life is to short to encounter such negative people. read more

Waiting time is long as hell every time I'm coming in !!!!!!! Seriously, this is a real shame that this post office is the only one in the area. So in a way, this is really close by everything, but you waste 3 times all you just saved !!!!! The worst lady is the one asking to everybody if they want to buy ONLY "books stamps" AND by CREDIT CARD. Nobody does want to, so she just waits instead of taking care of a next customer... No sense at all !!!!! If you can go to another post office, please just go !!!!! read more

My husband and I have a side business that requires mailing boxes 2-3 times a week. I stopped visiting this post office last month because they are so rude. I questioned a clerk about a package (I thought she scanned the same box twice) and she started screaming at me and saying I was calling her a liar. By no means was I rude and very kindly ask if she maybe scanned the same box twice and she let me have it. I said 'can I not ask a question?' and she kept screaming at me and no one said anything to her? I called and complained to the manager but she was still there the next week being a rude as ever. During another trip I was second in line and there was one person working even though it was 12pm on a Tuesday. I saw 3-4 other ladies but none stopped to help until one women finally came up and slowly (I mean slowly) starting counting her bank and talking to the only other woman working and laughing. I ask the lady 'are you ready?" and if looks could KILL she let me have it. That trip took over 25 minutes... I've worked in the service and hospitality industry for 18 years and have never been treated so rude. read more

If I could give this dump a negative 5 star rating I would. This place is bureaucracy at its all time best. After going in to try to get my mail because this post office has been dragging its lazy but in trying to approve my buildings mailboxes, I was told they could not give me any of my mail. Mail that contains checks - and vital documents relating to my livelihood. I called up the manager of my complex to talk directly to the manager at this post office. When I handed the phone to the manager she said "nuh uh, I'm not using your phone" and proceeded to write down their main number for the post office for my manager to call. You would have thought that my phone was tainted with cyanide. I finally gave my apartment manager her number.. so stay tuned to see if she actually decided to pick the phone up and solve the problem. I think I will next complain to the better business beauro (who knows if they handle post offices but I will still complain) and whoever else I can. If you have the unfortunate experience of living in this zip code, just use FedEx - there is a reason the post office is doing badly. People like this should be the first ones to be laid off. read more

If there were 0 stars I would put it. This is the worse post office I've ever been in because it has the nastiest staff I've ever encountered. It's not all of them, but many staff members are disgustingly disrespectful to its clients. They treat you as if you should know how to do their job and get annoyed when you ask the simplest questions. Every person I talk to about this place has the worse things to say about it. USPS should really consider reprimanding the nasty attitude employees or firing them because I, and everyone that walk in there pay for their service, and unless they get paid extra to be rude, then they should leave their crap at the door and be nicer to the clients. read more

Came here mid morning to ship a couple of packages. Found a parking spot at a close meter. +1! Good service+2! 3 clerks waiting to serve you, and no lines +2! read more

The worst customer service ever. The only one who is nice there is the latin woman with a blond hair. She is a sweetheart. Other than her is just like going into the hell every time. If they don't want to work then they have to be kicked out. They talk to you like a s**t, no respect at all, put you in a bad mood and act like they make you a favor. Also, a lot of times when it's a huge lines there only one person works. The bitchest one is a tall black woman with fake eyelashes and glasses on, she is a slender one. She really sucks. They really need to work on their customer serves. read more

Thankfully I don't have to come here too often... But why does everyone working at the post office have to look so miserable? And rude.. and mean.. and condescending... ? I know it can be rough to work with the public, but 2 wrongs don't make a right. Only one woman was a sweetheart, but unfortunately she was only at the pick up/drop off line... I felt like going back to bring them all some lemonade and some smiley face stickers to put on their cheeks and forehead! :-) 2 stars instead of 1 cause the line actually wasn't THAT BAD when I went.. and for the 1 nice lady who works there.. (I'll try to get her name next time and update it here). read more

Inefficient! This Post Office is pretty run down, not clean and the personnel are no knowledgeable. They give you wrong info. (if you ask another postal worker you get a different info.) As to the delivery, it is a disaster. Many times they do not even attempt to deliver a package, they just hold it for you (they are supposed to take it to your home, this is what the sender pays for). Or, without ringing your bell, they just leave a sticker "delivery attempted" when they don't want to go upstairs. But in the last instance, no package, no sticker, you have to be Sherlock Holmes to investigate and find your package. This is unacceptable! read more

AVOID AT ALL COSTS. USE THE UPS STORE ON 65 and Collins! 1) The workers here ripped open a package and took the jacket out of it. Then they mailed the ripped open box to my friend just to add insult to injury. 2) paid 50 bucks to ship a package around the holidays. Paid for 2 day shipping a week ahead of Christmas. It sat in Opa Loca for two weeks. Then arrived a week later. Two weeks instead of two days. I never have seen this type of behavior with fedex or UPS. Why use these thief's and bozos when you have other options. I hope all of these people have their jobs automated so they can collect unemployment. read more

Horrible Experience on trying to get a Passport !! INEFFICIENT AND IGNORANT!I had an appointment at 9am today. I already have a passport but I needed to do a name change. One lady said fill this form, then she doubted asked another lady to come out and help (I waited), the other lady comes out with a rude attitude towards her co-worker and myself. She says NO fill this other form, looks at the co-worker and says "its that all?", then I tried to show her my documents and she said you need to mail it. I told her I had an appointment because this is not something you can do by mail. So then she picked a 3rd form and gave it to me. Both ladies kept on calling me SHE, I had to tell them 3 times its HE. The rude lady said I am sorry, which I can appreciate but I decided to leave and make an appointment at a professional passport office, they are too limited to help. Bye Felicia! read more

Spoke to attendee bc my package was redirected after it was delivered. They told me it would be delivered to the sender that it would take about 10 days. Waited two weeks to give them extra time. Now they say that the package was delivered and that they say the know nothing about it. Basically my package was stolen. Beware!!! Don't use USPS there's no guarantees you will receive your items. read more

if there's aZERO star I will give them that. This post office deserves ZERO stars. This is the scariest post office I've ever visited. The women that work there are bitter and viscous.They insult each other and unsuspecting customers. The majority of the staff that work the front desk hate what they do, it is apparent in how they treat everyone that they serve. This is the worst post office I have ever been in. I have no idea how these women keep their jobs. They are so nasty, unhelpful, and disrespectful. They obviously do not want to help and get mad when you ask questions or make them work. i only go to this post office WHEN I DO NOT HAVE ANY OTHER CHOICE because it is CLOSE TO MY HOUSE. Most recently they got mad at me for asking for INTERNATIONAL PRIORITY MAIL SERVICE. The energy in there is terrible!!!!! They have ZERO costumer services Stay away from this place. !!!!!!!!!! read more

If there was a negative 5 they would get it....the good: I get 98% of my mail...the bad: they don't deliver 2% of it. Packages with shipping numbers are delivered somewhere else and marked delivered...my loss, as the black supervisor woman says it was delivered...when the Stover comes end I ask about lost packages I get this reply"" read more

This place is a dump first of all, seriously needs to be renovated. This place is very slow and the people generally just have a bad attitude. I understand, working at a post office might not be the most stimulating job but there are plenty of people out there looking for work who might understand the term 'customer service' better. Some employees are very nice and overall it's an okay place for what it is , a place to get your mail. read more

The service here, especially by, i think her name is Angie is unbearable. I believe she hates white people and foreigners. She is rude, disrespectful and helpless. I complained with the main offices but she is still there making the whole ambiance miserable EVERY single time I go in. read more

Apparently, one of the requisite to work here is that you have to be rude. Every time I enter to this place you will see long lines and upset faces but the worst is that the faces are from the employees behind the counter! They look like they do not want to be there; they hate their work, they do not have any idea of customer service or, they do not have a training to deal with people. Stay away from this place and go to 95st and you will find a nice personnel. Because at the end of the day you are still a customer paying for a service, this is not free service from the government and at least you deserve a good attitude. read more

Rude, uneducated staff who really need a big termination on their face to understand the pride they should take in doing their job. If you think you are too good for it leave it to someone who will honor it. Sorry for the occasional exceptional people working for US post office but i can only say they are regrettably a small minority. Its sad to see a whole institution managed by angry,reckless employees. read more

I have had a PO Box here for 6 months but it was a pain in the ass to get it! The women that work there are Rude, Angry & ALWAYS have an attitude issue & I can even say many others or even ALL agree with me! Seems like they hate their job & everyone that walks in there! read more

It's rarely a good experience when you come to this post office. The workers have somewhat improved this past year but I've often encountered terrible attitudes. The post office is also filthy. I'm not sure I understand why they can't get someone in there to clean, everything looks so dirty and unorganized. This locations needs help. read more

It's no wonder why the Untied States Postal Service is going Bankrupt, look at this office and it should sum up the situation for you. 1.) All of the employees in this location are SUPER RUDE!!! 2.) The manager could care less about the level of professionalism they maintain, this is very apparent. 3.) God Forbid someone asks a question about the services they offer... These employees make you feel like you're incompetent if you don't know the answer... "Sorry Rude miserable lady working the front counter, I don't keep a USPS schedule of Fees and Services handy... That's why you are here to ASSIST ME! Not Patronize!" Smh 4.) TERRIBLE SCHEDULING! 12:30 on a Monday and there is 1 person working the front and the rest of the employees are eating lunch and talking (LOUDLY) amongst each other in the mail sorting area, which all of the customers can hear... Great conversations they were having might I add (major sarcasm)! Whoever is running this show needs to tighten up!! If you send your leaders to effective management classes then maybe we can turn that ship around! As of now it's a misery for anyone to walk in here! read more

I used to drive to the US Post office in North Miami because the customer service at the office on 71st was horrible. However, there has been a major improvement in customer service! Which is why I think it is fair to write this review and give them 5 stars!! The employees are super helpful now, and nice! The parking is limited at this location, but thats expected in Miami Beach. I make sure to go when im in no rush since all Postal Offices are busy the majority of times. read more

This place truly gives postal service a bad name. The ladies in the front counter are extremely rude and unprofessional. They don't care about your transaction and will bark at you if you ask question. They need to think about retirement and allow fresh people that truly want to be there to come in and help. This is the only post office in North Miami Beach so unfortunately we have to deal with this rude service. I cringe every time I have to set foot here. read more

I come here all the time and literally every time they are really helpful and nice. I'm just writing because I feel everyone reviewing are negative and probably had a bad attitude to begin with. ANYWAYS The workers are nice and will go as far to call the mail person delivering to help you. read more

Terrible, I mean terrible, I mean really terrible customer service every time I go. Attitude, as if they were doing you a favor. It's not even that they don't care it's they intentionally find ways to make sure you leave miserable. read more

This post office is the worst. I only go here due to the location. Every time I go here I end up leaving angry due to the rudeness of the lady that works there. Today was by far the worst. She decided to talk about me to another worker like I wasn't there. Not only is this unprofessional it shows the qualities of an indecent person. read more

Rudest staff and lack of customer service. When asking questions Angelia (staff) seemed so bothered to answer basic query.

I am here to agree with all the negative comments given to 71st Post Office customer service. I'm a longtime resident of Miami Beach, A native Floridian, and prior military. I have witnessed the rudeness to customers and definitely to me and my family members for years. I have complained to Manager and then given the Complaint number in which I used but Nothing! These rude women has gotten worst! I try to stay away, but sometimes I needed to mail a package, which happened today. And God help me! I needed to ask a question and then here goes the 3rd degree answer. It's never polite, it's sarcasm coming from the red wig wearing lady with glasses as usual. I thought she'd repented from the the last demonic scares she gave me, but her heads still rolls around and spews venom at every chance she gets. Tell me United States, why is this woman still here?? along with the other 3 black ladies(I'm also a Black Woman). All of theses Black Women are rude and this is no racial remark! I am A Black American Woman, and I will speak for whomever. This can not go on. People really hate going to this post office. If there is anyone else that agrees with me, just email me and We can to go to great lengths to make our Post Office great Again! read more

honestly the customer service here is trash! if i'm paying for a certain amount of days for a package to be delivered, don't tell me that after it's already been paid & shipped it's not guaranteed otherwise i would not have paid for the certain service ! sam astrada or however you spell is rude . advice to all those that work here : if you do not enjoy customer service dont get a job where it is mandatory !!! thank you read more