This US Post Office is open until 6pm on weekdays and 3pm on Saturdays! It's a savior on some days with most other USPSes closing at 5pm. They have a ton of PO Boxes (oookay Hollywood) and a Parcel Drop box which is where you'll usually find me dropping my prepaid packages. It's a beautiful building with it's own Hollywood Star right outside the entrance. If all you need is to drop off things with no human interaction, this is a great USPS. read more

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In yet another spectacular example of being possibly the worst USPS in the nation, I raced here after work, arrived at 5:54, and the doors are locked. It closes at 6. All I have to do is drop a pre-labeled box in their Mail Drop. I really have no words. That's not true. I have several words. None of which would be allowed on this website. Maybe I'll just stick with utterly disgraceful. read more

On December 12, 2025, I went to the USPS office at 1615 Wilcox Avenue, Hollywood, Los Angeles, CA 90028, to ship 18 packages to my regular clients. A USPS clerk named Rita initially began processing my shipments. When she reached the sixth package and saw that I still had more packages--and since it was close to closing time--she told me: "I will not accept any more packages from you. You must use the self-service machine." I calmly explained that Media Mail cannot be processed at the self-service kiosk and that I had waited in line like everyone else. She dismissed my explanation, pointed to the line behind me, and said they were about to close. She then refused to continue serving me. As a result, people in line began making rude comments toward me, such as "Hurry up" and "Are you the only one here?" I said that I had waited my turn and again asked Rita to complete my shipments. She refused. I asked for a supervisor. On the wall, I saw a sign listing Supervisor Maria Ayala. Instead, a young man who later said his name was Michael approached me and said, "I'm the supervisor. She's not here. I'm in charge." He told me to follow him to another window near the entrance. By that time, the packages Rita had already accepted had receipts issued, tracking numbers attached, and price labels printed. He then told me, "Take your packages." I said, "How can I take them? I haven't paid yet." He replied, "You can't pay." I showed my credit cards and said I was ready to pay. He said, "I don't know anything. Take them." When I returned to Rita's workstation, both Rita and Michael were gone. No one came to help me. Other employees told me, "We didn't serve you. We don't know." My packages were missing. I felt forced to call the police to report what I believed was theft of my USPS packages. After that, Rita suddenly reappeared and pushed the packages back through the window, then slammed it shut. I noticed that all price labels had been removed, even though the tracking numbers were still attached. In my opinion, the transactions were deliberately reversed to avoid responsibility. The most disturbing part is that while standing nearby, I personally heard Rita speaking with coworkers and clearly saying, "I hate Muslims." That day, I had come to the post office after Friday prayer, wearing traditional Muslim clothing--a white garment and a Muslim head covering commonly worn to the mosque. Based on my personal experience, I believe I was denied service due to religious discrimination. I am sharing this as my personal experience and opinion so others can make an informed decision before visiting this USPS location. read more

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i showed up on a tuesday afternoon and it was pretty much empty... shocking... the nice lady behind the counter was very helpful. the only thing is that there is no parking lot... have to fend for yourself with street parking :( read more

The staff at this office is extremely rude and arrogant--especially Clerk #28 at the Hollywood branch. It is truly disheartening. My daughter just turned 18, and we went to renew her passport--upgrading it from a child's to an adult's--so she could go study abroad. From the very moment we mentioned that we had an appointment, she rudely cut me off, telling me that if the passport wasn't for *me*, I had no business being there. She wouldn't let me speak or assist my daughter; she ordered me to step away, go sit down, and refused to let me utter another word. I knew right then and there that something was going to go wrong. Sure enough, just a few days later, we received an email stating that the process had stalled because the clerk failed to include the old passport in the application package--which caused a significant delay in the issuance of the new passport. It breaks my heart to think that there are such mean and rude people in the world, and I know she did it on purpose, fully aware that we had requested expedited service. It is truly deplorable. I am now going to see if I can get a refund for the difference we paid to have the passport processed faster, but I can honestly say that this person is the rudest individual I have ever encountered in my entire life. read more

I went here to ship my Nord Electro 5d keyboard that I had recently sold on eBay. They accepted my package fine, gave me my tracking number which was updated on eBay, however upon looking up the tracking number, it was never updated. It always just said "Label created, carrier awaiting package". It created a lot of discourse between myself and the buyer, and frankly made me look shady, like I hadn't shipped it. I had no idea what happened, I didn't know if it was going to be delivered or if it was going to be returned to sender, or if it was just lost forever. It was pretty frustrating and USPS gave me no answers. Miraculously about 2 weeks later it was delivered to the buyer....DAMAGED despite being properly packed and marked fragile. I still don't know what exactly happened. Also I'll never understand why they always have one person working when there's several cubicles. read more

Came in around 11 am on a Friday to ship some Trader Joe's to our family in Hawaii. Saw many reviews mention there's only 1 employee working and that was the case but glad we were in and out in 15 minutes; got lucky with only a few people ahead of us in line. I'm glad Apple Pay is accepted. Paid $25 for a "large" flat rate box. Wish boxes came in bigger sizes because it basically only fits a small bag of snacks. read more

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Big shout out to Christy (passport) and Guerro (SSA) for being professional, thorough, patient and delightful. They treated me and the other customers with respect and easygoing vibes. I recommend that you go there around 10:00 a.m. I was nervous about parking so I took Uber. I was pleasantly surprised by this post office - the street in front, the curb, the front steps, the lobby were clean; the customers in the queue were nice; and Christy and Guerro were awesome. read more

The reviews here are true. I've gone to this post office several times with an okay experience but yesterday, I've experienced the worst customer service ever. The workers are highly unprofessional and need to be able to communicate in a polite way. I needed help with a shipping label and they wouldn't help me print it. No reason why, they just couldn't. She responded to me in such a rude and inconsiderate way when I've been calm and composed. I wasted 20 minutes in line for that feedback when in that 20 mins, the (1) worker was yapping it up with a customer while 6 of us were waiting to be helped. These workers need to be trained to a higher standard and they need more workers at the booths to help customers since Hollywood is highly populated. It also smelled so bad in there!! read more

If I could give this place ZERO stars I would. Do yourself a favor and go ANYWHERE else! Worst experience I've ever had. 25 people in line, only 1 person helping... Several workers walking around laughing as if we (customers) have all the time in the world... People were yelling & cussing, confused, angry... I went to the teller (when it was my turn) and she shut the window and walked off - no one said anything, no explanation. Just an overall "F#CK YOU" mentality. Trust me, this is the nexus of hell and you will only leave a worse person if you go here. read more

US Post Office - Post Offices Near Me - Los Angeles, California

The service is not there. I was told "We can't do anything." I haven't received mail in over a month. When I asked to talk to the post master, the frail elderly lady with gray hair, at the Wilcox US post office in Hollywood told me "You just did, we can't do anything." Maybe the post master will see this and tell me where to find the mail they have not been delivering. No value like the USPS used to have. read more

US Post Office - The service request. They never called or anything. - Post Offices Near Me - Los Angeles, California

The Hollywood Post Office! 90028! So much history here. Always enjoyed my trips to pickup my mail and drop off my eBay sales going to their new owners. read more

We tried using the walk-in passport service, and encountered a lady who was initially intended to assist us. Her demeanor was notably rude. She informed us, on multiple occasions, that her copy machine was broken and inquired about ten times if we had brought our own copies. We were missing the reverse side of one license, upon which she raised her voice and instructed us to produce the necessary copies. When we returned , she was engaged in a conversation with an individual who lacked several documents. Despite this, she continued to discuss his birthday, acknowledging that her own birthday was the day prior, and inquired about his twin sister. All the while, a line of customers were waiting. read more

I've been going here for years and never had any problems. I've never lost anything. I would just say it definitely needs more things to be stocked because it seems like boxes run out quick. read more

Worst customer service every time I come in here the worker Ron is so rude and brushes me off every time I have a simple question. I've been coming to this location for a long time and avoided writing a review but it's too much at this point and it needs to be brought to attention. read more

I have been there to get a refund for the Priority Express delivery, which was not delivered as they guaranteed. I had a letter from USPS that said I can contact the local Postal Office to assist in filling out a PS Form for a postage refund request! The staff at the counter were great and tried to process the refund, but the manager, Jose Cazares, came and told me they can't, and I have to go to the office where I sent the package. I mentioned to him that it is said to be a local office, and it was our residential local office, but he ignored it. Any how the customer service manager in the office is an ignorant and trickster person and not a willing to help person. A national post shouldn't keep this kind of managers who corrupt their system. read more

Just submitted all my documents for a passport renewal and Christy and Joyce were phenomenally kind and helpful! I wasn't fully confident with what I was doing but they knew where everything needed to go, what should and shouldn't be included, everything to write on the money order, how to expedite it and so on. Christy even stapled my photo to the form for me. It gave me so much peace of mind and I'm really grateful to them both. Everything was fast, too! I wish I lived nearer but I might just go out of my way to come to this post office location in the future. read more

ZERO Rating!!!! This rating should be a Zero!!!! The employees are the rudest and arrogant individuals who won't help you and actually take pleasure in your frustration of waiting in long lines and then not helping at all. They even gloat and brag that they have no boss to answer to but the PostMaster in DC!!! This location needs to shut down and new employees need to be hired with training and with professional management. ALL Other locations are so Great like the Toluca Lake one. Go there and avoid this place. read more

Went to the post office for our passports. While it took some time to get an appointment, that seems to be the case everywhere. A crucial tip: Print your application and copies of your documents beforehand. This will streamline your visit. Some applicants didn't, and while the employee kindly made copies for them, it slowed things down. (Personally, I would have turned them away since the application clearly states this requirement.) Being prepared helps keep the process efficient for everyone. Customer service was excellent--the employee even thanked me for having everything ready. The only reason for 4 stars is the lack of clear signage for parking. A previous review mentioned free parking, but without proper signs, I ended up paying $12 (the minimum fee). read more

Beautiful old building, about 10 windows, 1 worker, long line. I walked a mile to get here, Friday noon, moving slow... Very slow....i have been standing in line for 25 minutes... read more

Clerk 28 Was arrogant and very disrespectful. I come to this post office weekly and I've never had an issue. I am a seller on Shopify & my website accidentally printed a flat postage prepaid label instead of ground. I asked the clerk if I can deduct the cost of that postage from the new one that I was going to purchase for the same address. She said she could not, although the other clerk that helped me after was able to do it. She gave me attitude. I asked for receipt and she was giving me a hard time while telling new customers to come in line when she hasn't finished the order with me. She treated me like she was above me. Would love to thank clerk 05 who was kind & helped me with everything unlike her. read more

I have never seen the most rudest, unhelpful people in my life. The post office employees are slow to devery your mail plus the branches are slow too. Once you get to the front of the line employees leave the front counter and leaves one employee to work. No self check at a,l and it's alway the person in front of you that don't have packages wrapped correctly and have to see every stamp too. Plus, now you have to show ID for change of address too. Also, noting is very online too.This is why they are losing money too. They need to up day their system. I mailed a package within the city and it went out of state to come back into the city. Waste of time, money and what about the environment too. read more

Cruel and lazy. They won't even bother to knock on the door when a signature is required. They put a notice in the mailbox, lying and saying I'm not home read more

Friday afternoon at 4 pm. ONE worker helping line of 20 people. Unbelievable. STAFF UP!!!! read more

UNREAL. Suspicious reviews!!! DO NOT FALL FOR THEIR SURVEY SCAM. They trick you into answering questions on the screen like it is necessary to send your package and guide your answers. Call the post office inspector immediately! Do not trust them with a dollar. I had a gift card stolen and my package dropped over 6ft by a mail carrier who is always angry. The value is nonexistent. read more

US Post Office - Tampered package with destroyed contents that only the USPS touched. - Post Offices Near Me - Los Angeles, California

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I've been going there for the last 15 years because it's the closest location to my office. Worst post office office in LA. terrible customer service. Do not go there. read more

Garbage business. Can't even get their appointments right, and when you stand in line for an hour they tell you to reschedule. Was given an appointment by one worker, went in the following week saying the appointment wasn't there. So why the hell was I told that was my appointment time? Rude, racist, and disrespectful service. read more

Ok, I'm going to be honest. Usually the line is LONG. But I had to come here to update my review solely for customer service. Employees here are VERY kind, and I've seen them personally greet people who they recognize. They may not recognize me, but this is my post office I go to. And they are always very kind and work as fast as they can. My last experience I was chatting to an employee who made me feel so welcome (6/17/21- Clerk 15). Overall, the employees at this location always have a lot to deal with, the lines are usually long. I wish the powers that be could employ just a few more employees here so the line went faster. But hey, it's the heart of Hollywood so I get why it's so popular. Parking- free lot across the street. You don't need to pay if you are a USPS customer. read more

Customer service is 5 stars! This review is for the establishment itself and management. I walked in here at 9am on 9/07/22 It was still the morning and inside was INSANELY hot. I'm talking like 90 degrees plus. They have no AC. The workers are clearly hot and working in unfair conditions. It hasn't even reached the hottest point of the day yet. I understand they are sitting, but this should be illegal. I'm so sick of businesses treating employees like they're just a cog in the system. I always receive amazing customer service here so it saddens me to see that they have to work like this. read more

Had to go on ahead & let my PO Box go. There's just a certain level of care for humans and a lack of respect for the job that's being transferred down to the customer experience and it's really not the vibe. Packages are sent back with little to no looking into. The employees either need to get paid more or work at a place that will keep them motivated to remind kind to the people that are being serviced. read more

I came here yesterday to apply for my passport, everything looked clean, nice not so many people on the line. Waited for about 5-8 minutes and I was helped by Gerardo. He was very friendly and helpful throughout my appointment which didn't take long as well. Never had this great experience in any other postal service. I'm gonna start coming to this location from now on. Thank you Gerardo! read more

US Post Office - Post Offices Near Me - Los Angeles, California

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So our regular mailman was off today, another mailman (unknown) was delivering the mail from this post office to my work place (just fyi my work place processes paper work so the public can get help "$" type of place) , this unknown mailman yanked on the door handle aggressively, had me jump up and check the door, I opened the door and asked him "Are you okay? What was that all about?" In a confrontational tone of voice he replied, " why wassup? do you want your mail or no?" As I replied "excuse me?!" The mail man turned around and took the mail with him, He was gone. Never delivered or picked up the over 100 letters we had. If your business is important NEVER use USPS. I mean it's not completely his fault, its the managements fault for hiring such unprofessional people. Now people have to wait longer for their check. I called to get our mail to be re-delivered but no one answered. I was on hold over 2 hours, I took a screen shot. read more

US Post Office - I've been on hold for over 2 hours. - Post Offices Near Me - Los Angeles, California

Made an appointment for passport service for 2pm. Thought I got lucky to be able to make an appointment. Now going on 215pm and our USPS clerk disappeared. There was a family in front of us that had an appointment at 1pm and was finished at 2pm. This is some off the wall BS. Why have appointments available when walk-ins are being served first. Typical post office service. Glad I was able to park in the free USPS lot. I'd run out of meter change! read more

The worst post office ever! If there were an option to give 0 stars, I would have given 0 stars. The employees are the laziest and slowest I have ever seen in my life. The service quality is awful. Only three employees were working when I arrived to send a package around 9:30 AM on Monday. The wait line was incredibly long. Only two windows were open, and when we repeatedly requested that more windows be opened, one of the employees finally responded, saying they didn't have enough staff because everyone else was late to work. What an unprofessional attitude! This place should be shut down as it is unable to operate properly. All they do is make customers wait for hours while they seem to enjoy their frustration. Avoid this place at all.. read more

You better come with patience. They never have enough employees and unless your willing to wait an hour with two people in line than I would recommend you wait and take a day from work in order to get personal service from this location. Also there is no urgency with the employees that are here. To bad :/ And yes I've been here a few times before read more

Literally unreal. These people are so adamant about not doing their job it's astounding. I've come in 3 times to send small packages. I get there's a lot, but it's a matter of hitting print and putting the label onto the box. They can't be bothered, no matter what time of the day, they literally refuse service? I had to BEG one employee to send out my first shipment and it took them no longer than 10 minutes. Just rude and lazy, I cannot believe any of these people are still employed. Worse than the DMV. read more

Worst fck service ever in my fck entire life it 1. Took 13 calls for them to answer. 2. Lady had an attitude if she had a stick up her ass sorry I'm so mad . 3 gave her my tracking number and supposedly said that my package didn't have a name fck macys send them to the wrong post office. And said I was not able to pick it up if I have all the information. But all those worst case of costumer service I think a child will great better than this grown ass women.. worst of the worst.. read more

Continual service issues no matter where I live within their zipcode. There has been theft issues (from the mailman...caught on security cameras), there has been misdelivery, you name it. This location could care less. Their manager Maria has been made aware of misdelivery issues. The excuse is "your regular mailman was on holidays" every time. Or, 2 weeks ago she said the mailman would pickup the mail incorrectly delivered to our building. 2 weeks later and it's still there and she has not replied to emails. If the manager is this careless, makes sense why the rest of the station is. USPS needs to revamp this location and overhaul it with staff that can read the addresses, deliver the mail to the correct buildings, let alone street, and actually put an effort into doing their job. Don't even get me started on the counter service - it gets worse. Also, maybe it's time to either train Maria on how to manage or get somebody who can. read more

Unfortunately this is my USPS... they're reckless and wont let you pick up your mail!! The carrier suspended my mail and did not tell the residents why or what to do. They didn't even post a notice. I went to pick up my mail and spoke to two supervisors which did absolutely nothing. This location illegally holds your mail and does not provide solutions. If this happens to you beware, send many complaints, and get names! read more

US Post Office - This bootleg notice was given to me when I tried to pick up my mail. - Post Offices Near Me - Los Angeles, California

The worst post office in the entire world. Always 20 people in line. Super understaffed. You have to pay a meter to park & you could be 30 minutes into your parking and literally one person has not budged in the line read more