Rude staff unless you are lucky and are served by the one courteous, helpful, and efficient counter…read moreperson they have, a tall dark haired fellow. Further, this post office is dirty and not well lit. Depressing.

I came on here at the beginning of November to ask for my mail to be held. I was expecting a new…read morephone and had had some bad experiences with mail not showing up when it was supposed to in the last few months. I did everything I was supposed to--came out, asked what to do, filled out a slip. I was as diligently as I possibly could've been. Then, I received a delivery notification for the package I was expecting a week ago. And the package was nowhere to be found. This was exactly why I went through the above process. I went to the post office to check out what happened tonight and was made to feel like it was my fault by the supervisor. He told me that I was somehow supposed to have known that if I have a housemate--I other words, someone else that gets mail at this address--they wouldn't hold my mail in spite of the fact that I'd put a hold in place. When I suggested that I should've been informed of this fact when filling out the form, he said that this would be a waste of resources to tell every single customer this incredibly basic information I could not have known otherwise. He also played up the fact that I'd come in a week after the fact. I came as soon as I found out this happened and was able to, the very next business day. Given that he works a 9-5 he should probably have a bit more empathy about the difficulty someone might have to get things done during the day. I just found out that due to their error, my new phone was not delivered. Try living without a phone these days. I can't just keep going out and buying new ones or calling the police as he suggested I do, especially given I don't have a phone... I've otherwise had good experiences here, but this was awful. Writing this review won't change a thing, but at least my experience is out there. Hopefully management will take note. This is just not an okay way to treat folks and it absolutely is your responsibility to inform us of things we couldn't possibly be aware of.

Friendliest staff ever! I was new to town a decade ago and now the guys at my local post office…read moreknow me by name. They used to hand out coloring books to my kids when they were younger. Couldn't ask for a nicer place to do business.

What a beautiful historic building right along a major road! You get a sense of when snail mail was…read moreking. It's cool when you step inside from the summer heat and you see all the old materials and textures of the interior. The outside is a fine edifice too. I wasn't sure if you need to pay for parking but didn't see any signs. No lot but there are spots right in front of the building. No lines - in fact, I was the only person there.

I sent a package to Bernardston from Florida. Paid $23.95 for a delivery of Dec 23. No package…read moredelivery on Dec 23. Dec 24, no package. Online tracking - it was said an attempt was made on Dec 24 at 9:01 am, but there was no safe place to leave it and a note was left. This is incorrect. No note was left at door or mailbox. There were people home and no delivery was left. Now the post office is closed until after christmas. The driveway is long & I'm guessing the driver may not have wanted to bother. This is unexceptable and disappointing. Do better Bernardston postal driver!

This post office is small but uncrowded. Service is friendly. Any parking lines that may have…read moreexisted are worn out and I wasn't sure where to go so I parked out back, but later I saw a local parking up front which is more convenient.

Mike M. was really helpful tracking down a package for me that Amazon screwed up shippong on. A…read moreshout out to the entire team at The Keene, NH Post Office!!@ KUDOS!

Orders that state they are delivered are not. Many shipments go missing. I have witnessed this…read moretoday. I received a delivery notification that the package was delivered today at 8:11 am and given to an individual. I was standing in the area that it should have been delivered for about 30 minutes and there was no delivery attempted and I still have not received the package. I have tried calling their phone number and the automated system picks up and provides the business hours but then hangs up giving no opportunity to speak with anyone. Terrible.

There is free parking in front for 15 minutes and also alongside the building and no panhandlers…read moreaccosted me though they frequent the area so there's no guarantee they won't on the future. There was no wait but service was ho hum. I said I wanted a receipt but the clerk didn't remember and asked a minute later if I did and seemed jaded. But my change was accurate. Overall an average experience.

Not a bad Post Office, but not one of the best. I find that the lines here for assistance at the…read morecounter are consistently present, but at least they move forward at a reasonable pace. The employees are unable to move as quickly as possible, due to the fact that they are constantly taking stuff back to another area, or having to get something from another section in the front. I feel that they could significantly speed up their processes if they had a big bin for outgoing packages (like other post offices) and had everything else they need at their fingertips. There is one excellent postal worker here, however. She usually works on the right hand side (I forget her name!). She's always so polite and outright friendly. Another worker is deaf-- she usually has a sign out telling people this-- so be sure and speak slowly and clearly, as she reads lips. Reasonable wait time, 15 minutes or less, to get in and out if you have some business to do at the counter.

Great customer service! I mistakenly ordered a greeting card holder with the plywood front instead…read moreof the clear front. I called them to see if I could change it. I was informed that it was already being loaded onto the FedEx truck. She rushed off the phone to see if she could grab it off the truck. She called me back within minutes to let me know that it was taken care of. She seemed excited that she could take care of this for me. I am so appreciative and would highly recommend this company. Check them out at cleardisplays.com.