If whatever you're needing can be done at the downtown office, do it there. The Harris St staff are usually grumpy and sometimes outright rude. There's also a consistent lack of knowledge and effort from the staff, in my experience.
I had a package say it was delivered, but the note said it was left at the front desk/office. My apt building doesn't have one so I went in to clarify what had happened, they told me the package had probably been returned since they didn't see it in the back. I went home, contacted the vendor, waited a while and the package was never returned so I went BACK in and the gal at the desk went to the back room and magically brought out my package saying it had been there the whole time and whoever I asked last time must not have looked hard. On another occasion, I had a package I was trying to ship internationally and paid $80 on 3 different occasions to try to ship it. I did my research online for what might be rejected by customs, thoroughly read through multiple websites for reference, and even asked the staff to double check that everything I was trying to ship would be okay at customs and was told yes all three times. All three times the package was returned to me with zero context as to why, and the one reason they thought MIGHT be the cause was fixed after the first attempt. I only got a refund for one of those attempts, and was basically told it's my responsibility to figure out why it won't ship. They had no information on why Customs would have rejected it and had zero interest in looking into it. I eventually gave up and told the friend I'd bring everything in my luggage during my trip to them. read more
