This review is for obtaining a passport for a toddler.
You cannot walk in to submit an application for a passport without an appointment. You cannot call to make an appointment. Their online services to make an appointment do not work.
Their staff told us, that their management helps customers, in person, make the appointment and then the customer must return at the later date, that the appointment is set for.
Let's stop here for a second. The above is true, amazing and almost, almost comical.
With all of this in mind we showed up for one of their passport fairs where you do not need an appointment.
At 1030 am we showed up, waited about 20 minutes for help, even though their were multiple employees that were available. When we met with someone, we were told one of our IDs was not acceptable and we should go to PennDot. I said, "by the time we get to PennDot, on a Saturday at noon and get back to the Post Office, the Post Office would be closed." The women helping us said "No don't worry, we are here until 3 today."
Alright, so I go to PennDot, wait an hour for help with the ID, get back to the Post Office at 2 and the post office is closed.
I'd like to send a round of applause and a big thank you to the government, that takes my taxes, for creating a process that ruined my Saturday. The best part, passport still hasn't been submitted and Ihave no idea what I'm supposed to do or who will ever help me. read more