The ladies here are very helpful and pleasant and so nice. Faxing is the cheapest in city $1.60…read morefirst sheet, .60cents additional sheets. Notary was easy process $5 per stamp. Will always use them for copies, fax, notary and mailing items. Such a pleasant experience.

From the owner: The staff at EC Mailbox Center invite you to come by for a visit. We'll greet you with a smile and…read moremaybe even a piece of chocolate! Consider us your new administrative assistants. Pack, Ship, Copy, Scan, Fax, Notorize...we'll make what you do look great!

The postal ladies were very helpful in here! They took the time to explain what would be the most…read moreeconomical mailing package for my gifts I was mailing to grandchildren. Really appreciate that!

Went back twice to mail some packages and they weren't open after their scheduled hours. Trying to…read morerun a business myself, trying to be on time inconvenienced me . Now I'm at work and cannot leave to mail these packages and tomorrow is not convenient and my customers will have to wait for their merchandise through the weekend.update# I ended up going back the next day and again they were not open when they were supposed to be and I waited for 15 minutes and I had to go back to work. So I'm carrying around packages for my customers for two days I can't get mailed by a "legitimate"post office.

I have never been to a more friendly, helpful post office in 40 years. The gentleman behind the…read morecounter was extremely friendly and very willing to help. It was such a pleasant experience in these crazy times. I'm sorry I didn't get his name but kudos to you and I hope your happiness is contagious!!!!

its a typical post office...sometimes a wait, sometimes not. Passport photos done here were simple…read moreand easy. register online.

After looking around at Post Offices in the VB area, and seeing the disastrous reviews elsewhere, I…read moredecided to give Kempsville a shot after noticing it was reviewed twice as positively as the other options. Even if there is a wait I cannot recommend using them to ship packages enough. The staff was extremely friendly and exorbitantly helpful. I'll be coming back to ship here every single time I need to. Thanks y'all!

Sometimes there's a wait at this location; however, it's overall a good experience. The staff are…read morevery friendly and professional. Sometimes it can be a bit warm in the location, but as long as you're there not during the peak hours, you shouldn't be standing around that long.

Very irritated with this location. My newborn baby's picture book was shoved into our mailbox…read more Completely bent the book! This is not the first time I have had issues with this location. I had a package go missing and when the post master called me back after a week, she basically told me that there is nothing they can do cause it was a substitute driver. Then told me to call the company and they would have to replace my items. WELL, the company did their job. The post office has a job to get what I have ordered to me, ALL IN ONE PIECE AND ON TIME! I will be going up to the location at the end of the week for answers and a solution. If I don't get the answer that I am looking for, I will have to go above the post master. Anywhere I have looked, there is nothing but bad reviews at this site. I have resorted to having my packages sent to my mothers house in VA to avoid using this location. I shouldn't have to resort to that. Please fix these issues.

The staff in this post office are amazing! I love coming here to drop off my posh Mark packages!…read morealways so generous and want to start a conversation!

Absolutely terrible. By far some of the most unorganized, ignorant people I have had to deal with…read more My apartment mailbox has been broken for a few days and was told to reach out to USPS to fix this issue. I put in a service request to have it fixed, they said they would send someone out to fix my mailbox and hold mail until then. I step into the post office a few days later for an update on my service request, asking if they had my packages/mail as I have had things marked as delivered in my mailbox since they told me they said they were going to hold my mail. The lady (albeit I understand she is probably overworked and stressed out) tells me that the carrier had never been holding my mail (despite another employee telling me she was going to tell the carrier to hold my mail) and that the mailbox was fixed. THEY NEVER SENT OUT ANYONE TO FIX MY MAILBOX AND HAVE BEEN DELIVERING MAIL TO A BROKEN MAILBOX. All of my packages have been stolen because of their negligence to this issue. I am rightfully frustrated and am going to be filing a formal complaint against this post office.

I don't have many nice things to say about this USPS location. It's a nightmare to get to because…read moreit is located on one of the busiest streets in the Seven Cities (Battlefield Blvd). If you're coming from I-64/Military Hwy and decide to stop here, good luck making that U-turn at Battlefield & Volvo! I don't care much about how it looks because I'm used to visiting some real beat up/rundown local post offices. To be honest, this venue doesn't look that bad. I've seen worse. The issue I have is the people who work there, particularly Clerk 27. Her poor attitude screamed, "I hate this place. I don't want to be here," and she didn't like that I wasn't "prepared" with my package. I was returning a purchased item and was provided a free return shipping label. I came in with the item in its original shipping package, and the label, which I printed at my office (I no longer own a personal printer). She mumbled something about the label, and I replied, "Sorry, I didn't have anything to attach the label." Clerk 27: "Yeah, that's what I said. You need to attach the label." It was the tone that got me, but I simply apologized again. Then I mentioned to her that the package wasn't sealed. At the Norfolk P.O., they're cool with providing BOTH the plastic shipping label adhesive to attach to the package, AND they automatically will tape the package shut. In this instance, after I told Clerk 27 that the package wasn't sealed, she emphatically replied, "You need to have this sealed already when you bring it in. We don't do that, but this one time, I will." Again, it was the tone that got to me. Yet again, I apologized and thanked her. The worst part about this transaction - as I was walking away, Clerk 27 muttered something under her breath. I know it was derogatory, but I just let it go and kept walking. I know it sucks to engage with all sorts of characters every day, five days a week. And I'm completely on board with standing your ground to difficult customers. But when dealing with people who are simply going about their day and want nothing more than to complete their chores and tasks, being an a-hole because they don't know anything about your job's policies and procedures is not the move. Don't be a jerk. I'm glad I don't visit the post office much. Even though this post office is near my office, I don't want to come back. I'd rather wait until a Saturday morning to conduct my business at a Norfolk post office. The irony here is that you'd think it'd be vice versa. But yeah, I'd rather go to a Norfolk post office than a Chesapeake one. JV

They refuse to answer the phone. Terrible service. If this was not a government agency they would…read morebe put out of business.

Usally they are pretty good with stuff but lately they haven't seemed to of care as much. They…read morenever answer the phone, are a bit rude when you ask them questions. Idk if you have a quick drop off they're good but otherwise they are mediocre

My informed delivery showed that I would receive 12 pieces of mail from August 10, 2026 to August…read more14, 2026. I have not received any of the mail for that period. I visited the Post office on August 15,2026 and spoke with a clerk. She said my mail carrier was on vacation, but I would receive all of my mail that day. Today is the 19th and I still have not received my missing mail. Another visit to the Post office today produced no results. The canned response he kept repeating to any question was " all the mail will be delivered today". I guess this is another case of a postal work delivering the file to the trash bin. The terrible audit this office received is well deserved. Petro

This is the worst post office I've ever experienced. They're the laziest delivery people I've ever…read moreseen. Find any small excuse to find something not deliverable when the house is extremely deliverable they just have to get out of their truck, but they're too lazy go into the lobby and they lie to your face and say you have nothing when you have tracking information on your phone that shows that it's there you have to show them the tracking just to get your items that they say are not there

Very quick and helpful! All the staff were very nice. Not sure why there's so many negative reviews.read more

I would like to report an ongoing safety concern at the post office on Battlefield Road near the…read moreWalmart. I sell online and often need to drop off packages in the morning before going to work, using the self-service kiosk. On several occasions, I have had to leave without dropping off my packages because there was a homeless individual sleeping or standing in the lobby. This has made me feel unsafe, especially during early morning hours when there are no employees present. I understand that this can be a difficult situation, but something needs to be done to ensure customer safety. At a minimum, having police or security do periodic drive-bys or checks would help. Customers should not have to feel afraid simply dropping off a package, especially when many of us rely on early-morning access due to work schedules.