Above and beyond for customer service Lotus of people give the post office a bad rap but I have had a really great experience with the postal service on 23 Backus Avenue.The manager Joe went out of his way to call me after hours to pick up a shipment of live bees I was waiting for. It saved me a day of worrying about my delivery and Joe and his staff were very friendly and professional. Thanks to Joe my bees are now happy in their new home read more

US Post Office - Beehive - Post Offices Near Me - Danbury, Connecticut

See all

I wouldn't even give a star ,I would like to file a complaint regarding the service I received at this location. I went to the office to resolve an issue, but because I have difficulty communicating in English, I asked for help from an employee who works at the same location and speaks Portuguese so that she could assist me in understanding the information correctly. I went back to the line so I could be helped by this Portuguese-speaking employee. When it was my turn and she was going to assist me, another employee, who speaks English, did not allow her to continue helping me. She said that if the other employee assisted me, she would have problems. After that, this employee told me to leave the location, saying that I was probably interfering with the service being provided to other customers. I felt very embarrassed and disrespected because I was not causing any problem. I was only trying to receive assistance so I could understand the information and resolve my issue. In the end, I had to leave without my problem being resolved. I believe every customer deserves to be treated with respect, patience, and have access to proper communication assistance when there is a language barrier. I request that this situation be investigated and that the necessary actions be taken to ensure that other customers do not experience the same treatment. read more

Extremely rude, calluce and unprofessional customer service. Total refusal of help. Took me a week to get ahold of anyone by phone, and then they basically didn't care to help me. Told me to go somewhere else because they didn't feel like it. read more

It's a post office, so for anyone that has had to visit such a facility in the last 50 years, it's pretty clear that efficiency is not the name of the game here. However, even though things move slowly here, the workers seem friendly. While waiting to purchase stamps, two customers in front of me came looking for packages that were supposed to be there but were not. The workers weren't too convincing when they said it was probably going to be delivered and the customers weren't buying it, but at least the one guy did make a show of going to the back and "looking around" for a couple of minutes before he came back to tell the customer there was no joy. On a side note, the Christmas elf stamps are really cute so everyone on my card list this year is getting that one. read more

US Post Office - Post Offices Near Me - Danbury, Connecticut

5 stars! Today was torrential downpour and our mail carrier left 2 packages on our front porch in a plastic bag to protect from elements! They were gifts sent from out of state relative so deeply appreciated the extra mile on delivery! THANK YOU read more

Always friendly to the patrons. Good small town post office . THE 2 clerks are always helpful Thank you. read more

I wouldn't trust this place. Someone they hired here is getting paid for not scanning valuable packages. They apparently don't know where my THREE 20 pound boxes. Someone stole my stuff that I worked so hard for. 20,000$ worth of clothing. read more

Awful and untrustworthy thieves! they sent my package to the wrong address then stated they would have another person pick it up and drop it off. I called back. They said they dropped it off which was a lie and I keep calling and they're not picking up or willing to help me find my package when I finally got through she stated there's nothing we could do about it. What service is that you had my package you lost it and you don't wanna do nothing about it. Wednesday March 20, 2024! awful awful. read more

I would rather lose my packages than deal with the horrific customer service at this branch. They seemed to take pleasure in being rude to me. Their goal is to make you feel stupid rather than help you solve a problem. The two men working this afternoon should never be allowed in front of customers at this or any other job. read more

For all the years that I grew up in the Danbury area, and even with my Dad working here, I never actually went in the main entrance of the Backus Avenue post office until just this week. I had a few packages to send out for my grandmother and the Bethel post office had closed early due to New Year's Eve. The Backus Avenue location is usually the only one in the immediate area that stays open all day, even when other post offices close early. There was a line, but I waited a grand total of five minutes before getting up to the desk. The transaction was quick and painless. There is also a "do-it-yourself" machine if you do not want to wait in line. read more

The worst post office I have ever entered in my life. Lazy, rude, staff. They would not lift a finger to help a customer. No empathy what so ever for elderly customers. I drive 30 minutes out of my way to Newtown to avoid entering this dump. read more

This post office on Backus in Danbury is supposed to be open until 5:30pm. I arrived at 5:25 after rushing here to find the door locked! They are not allowed to do that and I'm doing this review because this is the 3rd time that has happened. Just for a drop off! Go somewhere else. I wouldn't give this place my business again! Livid! read more

I am livid. I cut my Florida vacation to come home and get a check in the mail. DO NOT HAVE BACKUS AVENUE HOLD YOUR MAIL. I went to.pick it up at my home in Danbury and the insipid delivery woman said, " oh ya, I saw it but I forgot to pick it up. Sorry". She never even Looked up. This is a very untrustworthy carrier. It is irresponsible for the post office to employ a person of such low quality. After all, any infraction. Is a felony offence. People make mistakes, but this ill-behavef woman acted as if she had dropped an egg. read more

The counter staff is Always very helpful - 5 stars for them. Beyond that, any more substantive issues or support needs where you require supervisor involvement are frustrating and fruitless - you NEVER get answers, all you get is "probably on a truck... probably was not addressed to you, probably get there by xxxxx.. " No effort is made to investigate your issue. So, net net, if you never have delivery issues - they get 5 stars, but it you have an issue you need help with, good luck, they get 1 star. Trump was right, USPS its a totally inefficient operation. The only area they are competitive is selectively on price, but what good is a competitive price if they literally simply do "NOT DELIVER" Their new tactic is not scanning items (4 days tracking not updated on a priority mail shipment was supposed to arrive in 2-3 business days, now sitting at day 5 still no delivery). In contast a first class package mailing sent to a near location arrived and was delivered in 2 days when sent first class (not priority mail). read more

84west Wooster in a meeting heard that some ppl is receiving other people mail,I just get home and found my letters out of mail box,look like it was put in other person mailbox,8/8/18 this is not the first time I'm been putting mail in other people house,I believe when sustitude mailman come is when this happens read more

Poor delivery experience is common - they skip deliveries often and deliver to the wrong location. Zero quality control!

Horrible. I wish I could rate it lower than 1 star. I just moved to a new place about a week ago and did not recieve a key to my mail box yet. I got a package from amazon delivered and routine junk mail not addressed to me personally, just to the current resident stuff. When i got my keys to the mail box i had no mail inside and a slip stating mail could not be delivered "because you need to check your mailbox more than once a year!!!!!!!!" and other little things all over it like MAILBOX IS FULL!!!! the instructions say to visit this post office after 7/5 and if i dont before 7/10 the mail will be returned to sender as unclaimed. I went this morning (7/6) and the person at the counter agreed that the note was uncalled for and went behind to look for my mail. When he came back his attitude had changed and he said he couldn't find the mail and suggested maybe the carrier had taken it to redeliver. I was frustrated as I have been waiting for this mail and didnt appreciate how ive been treated, I dont understand why the carrier would take the mail again after leaving a nasty note just yesterday to pick it up. He was beyond rude and said that i should have taken the mail from the box and repeated over and over he is not a carrier so he doesn't know where the mail is. read more

Employees show no empathy for customers who have an issue and do not care if they lost a package, I went to talk to the manager, openly said they practice non policy routines straight to my face. If there were more mail carriers in my area I would never return to USPS. read more

Pretty cool post office. There is usually a line, expect to stay for at least 10 min. Also, there is an electric machine so you can weight your own packages too, without being in line. read more

Called the post office this afternoon to inform them that a document was delivered to my home damaged, Bent to fit in the box. In large letters on the envelope it clearly stated "Do Not Bend." It happened to be a degree from a university, how disappointing and unpleasant. I had the unfortunate experience of speaking to Gary. Gary was sarcastic and argumentative, offering to reprimand the carrier and never expressed understanding or offered an apology. He actually told me he couldn't replace the degree, a request I never made; very insulting and insincere. Customer service is severely lacking at Backus Ave. from Gary and I expressed that sentiment to him. To bad if your items are mishandled is the message. read more