If you have the time to stand in line for half of your life, this is the post office for you! This place has been seriously understaffed for years, which exemplifies a consistent lack of professional leadership. Today, the entire internet system was down for most of the work day. How??? WHERE is the oversight for this PO? It's such a shame because this post office is desperately needed in the community. However, it may serve best as a kiosk for purchasing stamps only. For other services, you need the patience of J-o-b. read more

Arrived at 10:00am however a line is building and the person manning the front is in the back and has been for 15 minutes providing no service. Absolutely no customer service. read more

I've had bad experiences at many USPS offices, which makes me reluctant to go into them. However, it's a necessity since I've started selling online. This is one of the few I've had a good experience at, and it's right across from my college. It's easy to walk to and the employees have been nice, but usually don't talk much or aren't very expressive. They usually stare at you instead of telling you their lane is open for you to walk to. That's fine. The one thing that confuses me is how every USPS seems to operate diffferently. Some only scan barcodes at the counter, others only accept drop offs after you do it yourself at the kiosk, and some do both. At this one, you use the kiosk. There's only one, so it can be up to a 15-20 minute wait for other people to go through the long process of printing one (or many) label instead of having it done in two minutes at the counter. This feels lazy, but maybe that's just me. The employees only interact with you if you're buying a box or stamps or have a question. Other than that, they wave you away to the kiosk and have a piece of paper taped up for you to drop off a package and leave. For some, this is nice and simple without human interaction. But, if there's a line at the kiosk, why can't I go to the counter? It's confusing. read more

Closed 3 hours early the hours on google said it was open til 3 on Saturdays but i came at 12:15 anf it was closed. Has happened like 75% of the time i go to this post office it sucks read more

We drop our mail/checks in the post office box inside the post office and still had our checks stolen..... these checks were mailed from two different days, 2 weeks apart.... read more

I'm convinced a lot of you are actually coming off as rude/being outright rude when you go there in the first place. I shipped something for the first time thru the USPS, and although the location could use a bit of work in actually restocking their packaging supplies, it went relatively well. The lady I worked with dealt with my screw-ups in the process (her name starts with a D?) & she helped me to package & ship it so hopefully I'll be better at it the next time around. Just show kindness to service people & you'll get it back. (It probably isn't the most fun to sit and print packaging slips all day long) read more

Unless you really need human help, I suggest the self-help kiosk that is right near the door. Even thought there are so many options now for shipping, places to buy stamps for snail mail, and ways to pay bills electronically, I still want to support the USPS. Why? Because I have family member show work for the post office. That being said, this location is hit or miss. I really wanted to be able to give 3 or maybe even 4 stars, but the clerks at the desk just don't care. They don't care how long any one has to wait in line, nor how many people are in line. They will move at the same pace regardless. They will also give you attitude and speak to you in a demeaning manner just because they can. This is not okay. I've been to other locations where the service is nice. Unfortunately this is the location that is nearest to my home. read more

The postal employee was rude to a hearing impaired customer and to me when I asked for assistance generating a tracking receipt. Hard to understand the absence of basic courtesy and accountability for bad behavior. read more

Great service. Very friendly. Helped with overnighting something and instructing how to do it. Have had normally bad or sub-par experiences at the USPS locations around the city. I recommend this one highly- they also have plenty of agents working the desk so short wait times. read more

As a post office, one would expect them to have stamps as one of the primary products sold there. I have gone to this location and found them out of stamps on multiple occasions. Most recently they were out of standard domestic stamps, international stamps and one cent stamps (required given recent price increase). You would think they would post a sign saying they were out if stamps, but instead I waited in line for 10 minutes (standard minimum wait at this location). Also went here to submit a passport application which the postal worker messed up which delayed processing by the dept of state. Only redeeming quality is the automated kiosk. read more

This place dirty. So dirty. Even with about 20 people in line, I've never seen more than two people working while others sit in the back. The two who are working seem to be in a competition to see who can be slower and less friendly. read more

US Post Office - At least they do a good job keeping the place clean! - Post Offices Near Me - Chicago, Illinois

It's constantly closed on days it should be open .. or it closed hours earlier then supposed to. Also when I drop off a package it'll take days before it gets scanned in and shipped. read more

DO NOT GO HERE!!!!!! Go to ANY other USPS please. If you need to get anything done, the workers here are completely useless. They refuse to take packages at the window because they're extremely lazy and love getting paid to sit and do nothing. They talk among themselves like no one is there waiting to ship a package. I had a prepaid label and wanted a receipt to prove I had shipped it out. Both of the useless lazy women refused to take my package at all and said to use the self serve machine. Why? No one else was in the post office. It was completely empty. I asked them why they wouldn't just scan it for me if they usually just scan it for me at other USPS. They literally told me, "then go over there then." I used the self serve machine which is ALWAYS malfunctioning or doing something weird and got my receipt. I dropped off the box and it STILL HASNT BEEN SCANNED AS SHIPPED AND I SENT IT OUT A WEEK AGO!!!! They're unnecessary rude just to continue to do the least amount of work possible. If you want to get the worst possible service you ever had in your life go here then. The older woman here has clearly worked here for YEARS so I can't even imagine the amount of people she's inconvenienced. I noticed her extremely rude demeanor a few months ago (the last time I had to ship out a package) but gave her the benefit of the doubt because people can be very rude to workers and USPS is always busy. This woman is the problem though. The absolute wost. read more

I have been PO Box customer for 20 years at this location. Up until two years ago the service was good. In the last two years, especially the last year, service has deteriorated to the point where I will be closing my box. For starters, the only mail that gets put in my box is junk mail and my Crain's subscription. Like the previous review I have had several check mailed to me that I never received. Any letters of importance, including letters from the IRS are not getting delivered. The staff is rude and will not go in the back office to look for undelivered mail which from previous history I know is there. The last time an employee went back to check, he brought out about five letters that were postmarked a month ago. The main culprit and rudest, is the lady who transferred from St Louis. She is argumentative when I tell her that I'm not receiving mail. She will not go back and check. Another is issue is the location is a hangout for Panhandlers, one who is almost always in the actual Post Office facility when I stop to check my box. The USPS employees encourage one of them to hang out in the facility. The last time I complained the panhandler walked up and made a feeble attempt to intimidate me. And this is how the facility is managed. Last, and I see this complaint in previous reviews, they close the facility whenever they feel like it. Many times I arrive 30 minutes to an hour before schedule closing time, only to find the facility closed. I also filed a criminal complaint with the USPS Inspection service about the above issues and never got a reply. Avoid this USPS Facility at all cost. read more

Zero stars. Horrible service. Close early the week before Christmas. Door guarded by a seemingly homeless man. When asked why they are closed at 5pm when it says 6:30pm on the door, the federal worker whose salary we pay with our taxes screams at me that her union lets her close if she's the only worker in the office. I'd rather pay more money to get service at a real business like UPS. I shouldn't be surprised but it's pathetic. Judging from the other reviews, this is a recurrent pattern. read more

I've come to this post office for a bunch of annoying things (like shipping internationally and getting money orders) and the post officers here have always been friendly, helpful, professional, and patient with everything I needed. Sure, sometimes they don't have stamps and stuff but I think they've been great and I want to give them a shout out! read more

Went in today to mail some boxes at 3:45 pm and there was a "Clerk on lunch" sign. I waited for over one hour (til 4:50) for someone to show. During my hour waiting about 20 people came in and out or joined the line to wait. Seems far too busy a time for lunch break. Not to mention I was shipping 3 heavy boxes so I had to Uber to and from my apartment. Waste of time and money. It would at least be nice for there to be a return time on the sign so people would know whether or not to wait. read more

This facility and its employees do not follow proper hours operation. This is the third time in three weeks where they have closed SIGNIFICANTLY early and before they are supposed to. I arrived today - April 21, 2020 at 6:05pm. The entire store was closed down and locked up. Hours listed on the website display 630pm closing time. Terrible customer service. Other neighborhood residents have also questioned their hours. The attendants claim there was "an emergency" and they needed to close early. This is happening far too often! read more

Rude. Unhelpful. Worst post office I've ever visited. What more can I say. Avoid this one.

This location is by far the worst USPS experience I have ever had. I purchased a $40 item online and paid for Priority shipping (1-3 days). The seller provided a receipt of proof dropping off this package at this post office from an entire week ago (Friday November 3). Since then, I have not received the package nor have seen any scans or transit updates when checking the tracking number. I have tried calling the phone number of this location several times, to which they never answer and the line disconnects after a couple minutes. I have put in multiple service requests, each time I am greeted with the typical automated robot response and nothing happens whatsoever. They do not care about their customers or recipients. Extremely unprofessional service quality and their ignorance is truly appalling. My assumption is that my Priority $40 package is sitting in a bin in their office, and none of the employees could be bothered to collect or check for the item after a full 7 days. So disappointed, truly disheartening after many years of sending and receiving packages using the USPS. read more

I wish I could give 0 stars. The postal agent spent the entire time I was there berating the people in Lincoln Park who use this location - she said we are all "rude, horrible people" and this location "can't close soon enough ". Based on the horrendously bad customer service, I agree that they can't close all post office locations soon enough and fire all postal employees. I will be using UPS to mail packages going forward. And to make it even worse, they were out of stamps. The post office was literally out of stamps!?! read more

Horrible service. They barely answer your questions . I went there this past Wednesday at 6pm and it was closed already although they are supposed to be opened until 6:30pm read more

This post office doesn't even deserve 1 star. They claim to be open online until 6:30. I arrive at the store at 5:40 and they were already closed. There was a woman standing at the door and she was so rude and told me to get out. Avoid this post office at all costs. read more

I went in the Post Office at 2425 N Sheffield Ave today. I have to say I was a little scared lol after seeing all the bad reviews at the local Post Offices. Crystal waited on my daughter and I (we were mailing a package) we asked to see Halloween stamps. She was very patient and kind to us, and also to the 4 customers ahead of us. She was on the window all by her self and said she had been there alone all day. When we left, the line was almost out the door. The Post Office is going through a trying time, and we need to have some compassion for the employees. The holidays are coming up and we all know the struggle this time of year brings them, even without a pandemic. Anyway, thank you Crystal. I hope you have a wonderful retirement when the time comes! read more

It's really a zero. You can expect rude and disinterested behavior here - but today was unbelievable and I walked back out with my package because I have to assume the clerk was going to throw it away and not mail it based on the interaction. I was the only one in line at 9:05 just after they opened, standing at the "wait here" sign. There was one clerk, in no uniform at all, but sitting behind the counter and talking. No one else was around for her to talk to. I was looking at the clerk waiting for a sign it was my turn to approach. When she motioned me over, she said "What's your problem?' really rudely and I said, "Nothing, I want to mail this first class." She replied with, "then why are you looking at me?" and I said, "I was trying to figure out when you were ready for me." I then moved closer to the card reader, getting ready to pay, and the clerk is talking again, so I move to the side of the plexi - I'm still standing behind the counter - and say, "sorry, are you talking to me?" and the clerk replies, "If I were talking to you I'd be looking at you. You don't like it, go use the kiosk." So I said, "Okay, I'll take my package, please". At which point she hands it back and starts complaining to the person she's talking to - on bluetooth in her ear. The only other customer looks at me surprised and confused. I"m used to this location being understaffed and rude - but this was way beyond the normal crappy service - it was abusive. read more

I came to this usps Saturday March 26th, 2022 at 11:30am. There were 3 women working with no customers at all, I was the only customer at that moment. I had a package to drop of but I needed a receipt, they were talking to each other and chilling, they told me I had to go to the machine to do it, they couldn't help me (like I said I was the only client over there at that moment) I went to the machine and the code wasn't scanning, I didn't know how to use that "machine" so I asked for help and they refused to get out of the chair and come help me, the 3rd time I tried and the machine didn't work, I asked I needed someone to come help me. They said to each other I was giving them attitude! Excuse me, Im not giving you attitude, I'm busy, I'm in a hurry and I need you to do your job that's why you girls the 3 of you are here, to help us not to be sitting and talking to each other. It was unrealistic, I couldn't believe I had to ask 3 times for help and they were refusing to help me when they were doing nothing, just talk to each other about their life. read more

This business is why yelp has to have a spot to upload videos... I wish I had used a hidden camera, so you all could see how poorly I was treated at this post office. The two women running the counter were not slammed with customers, there was no line, and nothing to make them unusually rude... but they were. I was shocked to be yelled at- similar to cranky airport security. I was even more disgusted when it was my turn to approach the counter. Instead of the common "Next," or "May I help you?" the attendant said "HELLOOOOoooooOOO!" I gave her two envelopes, and she shoved one back to me scolding, "one at a time, OK?!?" She barked the total at me, and huffed and puffed as I got my money together. She had her hand out, and kept jerking it toward me. I was soaking wet due to the sudden storm outside, and she has the nerve to say "don't you got an umbrella..." I replied, "um-bre-la?" like "gee, lady, you're a genius, can you be chief of staff of my life?!" I won't be back here... unless its with an angry mob, torches, and pitchforks, to get rid of these witches. read more

The worst post office I've encountered in the city of Chicago. All the female employees (except one) are rude, condescending, roll their eyes, patronize you, yell at you - I thought "this is how women"s prison must feel like". Lines are long at all times, wait time is up to 20 minutes. If you are using Media Mail, you are a suspect, trying to conceal something else as a book. A few times my package was opened and checked, without a word of apology. I just don't understand, these are bad times, high unemployment, how hard is it to hire nicer people? These women don't deserve their jobs. There are paying customers lining up to be yelled at. The only professional service at this place is the automated machine. No Media Mail option, but it's worth to pay more just to avoid personal interaction. Update: New experience, I went there twice recently to mail a box abroad. They don't care about size or weight, they charge you Priority Mail regardless. First time I didn't know and overpaid it. Next, I took a printout of rules of First Class International parcel shipping with me. They yelled at me that THEY know the rules. I told them I will mail it elsewhere, the response was "Sure, go where they don't know how to do their job". I went to Lincoln Park Market PO to discover new world - friendly & professional employees. They weighted my parcel, mailed it First Class, done in three minutes. I'm only using this PO from now on. P.S. I complained online to the Post Master about practice of international shipments being routinely overcharged at the Sheffield office. I've got no response. I guess it helps with the revenue. Just use the Lincoln Park Market office as I do. read more

When you threaten someone over a .1oz weight difference, do you not think they are gonna be pissed off? I am a regular at the post office. I ship tons of eBay packages, and I have even purchased a USPS scale, so that I could avoid the misery of standing in line to pay for my postage. Prepaying my postage has worked on hundreds of packages, until today when I stopped by the lovely USPS in my area. I hand over 3 packages and get the response, "did you weigh these ahead of time". "Yes" I respond, and I rattle off the weights of each of the packages. Two check out fine, and I am handed one back. "It's over weight" I am told... "Overweight? It weighed 9 ounces when I weighed it today" I responded.... "It's overweight by 1/10th of an ounce, you will need to pay the difference". When you print a label out with PayPal there is no option for even choosing a percentage of an ounce, and either way the package would still ship at a first class postage rate (as long as it is under 13 ounces)... .I politely try to show her how absurd her statement was, and I ask if she would be so kind as to let this one slide.... No dice.... I am told "You are cheating us out of money by incorrectly weighing your packages, and you should be weighing them with the label on before you send them".... HELLOOOO you have to input the weight of a package before you can print your label... Either way, I'm probably going to hell for cheating the US Post Office out of 3.5 cents for being overweight by .1 ounce. What comes around goes around. I feel bad, because some of the people who work at this location are very sweet and try very hard. However, one bad apple can ruin the experience. read more

I wish I could give this place a 0 star ranking. After dealing with the employees numerous times, my hope for humanity or government is gone. They are rude, nasty, slow as hell, and act like you have asked the world of them by trying to actually use something our tax dollars go towards. Oh I am so sorry you have to weigh a package or sell a roll of stamps. This is a primary example of wasted Tax Dollars. These workers could care less how many letters or packages get sent out cause they get paid regardless. The last time I went I waited in line for 45 minutes (2 people in front wtf) and then I was told to fill out this form, then that form, then oh wait this one also... mind you each time with so much attitude. Finally after my hand is about to fall off the B*tchs pull down the thing over and say they are closed!!! Oh hell f-ing no I go on a tirade and swear them all off and leave stating the USPS cannot get shut down quick enough . UPS or FEDEX only for me. read more

Do NOT go here! No wonder the U.S. post office is going out of business as a whole. These people are unhelpful, rude, and do not do anything even approaching their job description. I had something that needed to be postmarked today, it was extremely important, and they refused to do their jobs and help me. (Interestingly enough, I've been to the same location before, at a similar time of day with the exact same request and received service, I know what I was asking for was doable.) read more

Post office with Tude! I just went here to ship a couple packages. When I arrived noone else was in line and there was one clerk at the counter. As I approached her, she explained that she was off duty. And then she continued to smugly count her receipts. "Is anyone else coming out?" "Eventually." 5 minutes "Scuze me, but when is someone coming out?" "I don't know what you're complaining about, you haven't even been here long. You should have seen the line earlier in the day." Bunch of people in line now, "They can't really all be on break at once can they?" Me, "Apparently they can." 10 minutes "Can you send someone out here please?" " She's in the bathroom, should be out soon." I can only imagine what she was doing in that bathroom. Finally SHE comes out. Ten minutes later. Hope she washed her hands. read more

This is a prime example of your tax dollars at waste. The two women that work here, for lack of a much more appropriate word, are VERY VERY RUDE. YOU THINK IT IS BAD TO GO HERE? Well, I live ABOVE THE PLACE, and the RUDE, INHUMANE women SCREAM on their cellphones all morning long! I work late and wake up around noon, I can't sleep with my window even shut! Mail is slow, numerous accounts of them stealing it as I track it to their building...and it dissapears. Please, FIGHT the UNIONS and this station! If you experience bad customer support, write down your experience and send the USPS a complain about the worker! Be sure to get her name (the women with the 'big' hair is likely your problem). This is a petition to solve this problem, and get a solution...or new, polite efficient worker that cares about their job in this economy. http://faq.usps.com/eCustomer/iq/usps/request.do?create=kb:USPSFAQ&forward=inquiryType#top SELECT: Suggestion-Customer Service-Sales & Service Associate If Your issue is with the shorter women, select: Suggestion-Customer Service-A Manager/Supervisor Good luck, lets get these two rude (trying not to call them what I'm thinking)....women out of our post office and neighborhood! Enough has been stolen besides my tax dollars! read more

I thought I had stepped into an alternate universe when I walked into this post office. You see, there was no line--three of us walked in at the same time, and composed a line ourselves--and this was just after noon! Then, there was a worker actually assisting people in the line--to use the automated postal center, to check their P.O. Boxes, etc. Then, when it was my turn, the lady called me over and handled my passport application in an efficient, friendly manner. It was awesome. I don't live close to Lincoln Park, but I kind of want to do all my post office things here. They're the best. read more

Lots of thievery. I have a friend that is a mail carrier and she told me that things aren't lost they are stolen. I live ONE block away and have not received about 8 or 9 items I ordered thru the internet. My neighbors and I all have the same problem and you can fill out a million forms which we have and ABSOLUTELY NOTHING happens. So now I never order anything over $15. read more

The workers here always act like the customers have deeply offended and inconvenienced them by showing up. Get ready to wait in line. When you get to the front, they usually find some small thing wrong with your package in order to send you to the back of the line. When you get to the front again, get ready for the worst service you've ever experienced. The staff will do their best to make you cry. Just try not to let it ruin your self esteem. read more

Now that I have moved to a faraway land known as Roscoe Village, I'm ready to come clean about this post office. I don't know if they're especially disaffected because they have to put up with clueless DePaul kids and snobby Lincoln Park nannies all day, but the employees at this post office are among the nastiest and laziest post office employees I have ever encountered. Yes, I know it's totally cliche, but cliche is alive and well here at the corner of Fullerton and Sheffield. You can fill out all the proper forms, wait in the little velvet-roped line, and approach the counter with a smile on your face and your form of payment outstretched. It won't make a bit of difference. They're going to huff and puff at you, roll their eyes at you, make snide comments about you, and otherwise make you feel like you're crashing the party. If you have a thin skin, you might as well go to FedEx. read more

Could a post office be run worse? I suppose to achieve that the employees would have to take every piece of mail, pile it up in the parking lot and set it on fire. If you live in the 60614 zip like me, I feel bad for you. Here are my top three reasons why this P.O. is the worst in the city: 1) The delivery person doesn't even sort the mail. If, and that's a big IF, mail is delivered to my building, every item is jammed in to one box instead of sorted to the various apartment boxes. 2) I had an important tax document sent to me that required a signature and delivery confirmation. Needless to say my carrier didn't even ATTEMPT to deliver. I checked the confirmation online, and lo and behold, the carrier 'confirmed' delivery at 6:30am a few days after it was sent out. 6:30am?! The earliest I have ever received mail is 1pm. They obviously had no interest in obtaining a signature so they merely confirmed delivery and left it at the post office. Oh don't worry, 3 1/2 months later I received a written notice that I had an item to pick up at the post office building. It had been so long since I needed that document that I thought it was something else so I immediately picked it up. Hey! There's my time-sensitive, signature required tax form I needed for my IRS audit. Thanks USPS, you're the greatest! 3) I haven't received mail in five days now. Word on the street is that my mail box doesn't have my name displayed clearly enough. I say word on the street b/c I received no written notice and no official correspondence from the USPS. I just stopped getting my mail! It took 3 calls and approximately 30 minutes on hold to speak to my carrier and ask him what the ransom was for my mail. I also asked him why, if our boxes were insufficiently identified, did we receive no warning by him or the USPS to this effect. He told me that he 'told somebody that was cutting our grass.' WE DON"T HAVE ANY GRASS. He kept stammering out lies that I quickly poked holes through until he told me I would receive mail starting today. I really hope I get my mail from the last five days to. It's not like I'm missing a PAYCHECK or anything! Great job, USPS. Keep up the good work! read more

terrible customer service. i asked for help packaging a box-- i needed to buy tape. waited in line for twenty minutes just for the attendant to give me attitude and treat me like an idiot. go to another post office. read more

this post office is a complete JOKE. my fiancee came here to send time sensitive documents by CERTIFIED MAIL to La Grange, IL. La Grange is 30 minutes away from Chicago. after the documents had not made it to their destination a week later, he called to figure out where his package was at. turns out they sent it to OAKLAND, CALIFORNIA. YOU HAVE TO BE A COMPLETE IDIOT TO MESS SOMETHING UP THIS BAD. but it doesn't end there. we live on the first floor of a duplex, and they CONSISTENTLY deliver the upstairs resident's mail into our mailbox when it clearly says UNIT 1 or UNIT 2 with completely DIFFERENT LAST NAMES. you people are the most laziest, most incompetent people on the planet. they wouldn't even issue a refund for the $5 we paid to specifically make sure the mail was going to be delivered to the correct location and on time. WASTE OF TIME. WASTE OF MONEY. WASTE OF SPACE ON THE EARTH. read more