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    US Post Office

    2.5 (2 reviews)
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    Ask the Community - US Post Office

    US Post Office

    US Post Office

    (38 reviews)

    This review is for the passport services. We dealt with employee Lisa. We showed up on time for a…read more10am appt and waited about 10 minutes, which was fine. We had everything ready including photos and docs, but there was an error on the application so we had to fill that out again, which took about 5 minutes (so 10:15 now). Lisa said we would need to reschedule our appt since she had another appt every 15 minutes and she didn't know how long it would take to get back to us. My wife pointed out that we were on time at 10am and if we had started on time at 10am there would have been plenty of time to get everything done in our 15 minute window. Well Lisa DID NOT like that kind of insubordination and started acting pretty nasty towards us. We were pretty frustrated but decided to wait since we were there with all the stuff and didn't want to come back. After about an hour of processing other people Lisa told us we were "lucky" she decided to fit us in. After everything was done I asked her for a copy of completed application, and she refused. I explained one might need a copy of State Department requested more info etc. I was not asking them to make a copy, just wanting to take pic on my phone so I had a record of what we submitted. No joke, Lisa said I was being an "ass." We had never raised our voice or called anyone a name during this whole thing, so her comment was pretty outrageous! So if you decide to go this post office be prepared to wait a LONG time then be cussed out for trouble.

    My review in regards to the passport department. We dealt with Jennifer. I came completely…read moreorganized with all of my paperwork. The entire process she seemed as if she had zero clue what was going on. She would request documents I had already given her that she had lost in her own pile of papers. Completely disorganized. I left with zero confidence that it was processed correctly, and sure enough a month later I got an alert from the state department saying they were missing documents. Go somewhere else to have passports processed.

    US Post Office - postoffices - Updated May 2026

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