I have seen the current manager do a great job assisting people with complicated questions. He is calm and always quick to help and jumps in to assist other clerks when they don't have the answers. Today - 10 minutes before closing time on a Friday - he answered the phone and my tracking question (an odd one), looking up the information (from 2 months ago). Happy camper. read more

Do yourself a favor and skip the Brunswick Post Office all together. 1 clerk. 10 people in line and she's out back doing who knows what. Certainly not being quick. They're so agonizingly slow, and totally clueless! There's a plaque on the back wall that says they got a 5 star review. No way!!! If I could give them a ZERO I would. Every time I go there I come out older because it takes sooo long. read more

Since early June my package has been assessed.ive send so many messages for help.i offered to pay the extra shipping.and sent the tracking number in messages opened a claim.and not once has the post office answered me to help me.this is very poor service all I asked was for help I want my package and I offered to pay the extra shipping.snd get no answer after almost 3 weeks. read more

Nobody answers the phone. My mail was lost or just not delivered for a week and besides sending an email that was not responded to, there was no other way to reach them while working the same schedule they are open. read more

start off maybe someone should answer a phone , had a package with wrong address from sender , went here after once again no one answered the phone , also apparently Topsham PO cant communicate with Brunswick PO , really she said that i have to go there or call there , really great customer service !. guy who was working said package still on delivery truck ,i said can you call him and ask to deliver to my house , answer he doesnt have a cell phone . please can you keep i will be in tomorrow to pick up ,yes no problem . went in next day no idea where it is and told after 45 mins they sent it to New Hampshire , can you please get it sent back, can you call or go on a computer and re direct it , sorry i have no way of contacting them , DOESNT THE PO HAVE PHONES OR COMPUTERS TO SEND MESSAGES ? ,BUT yes will do i will talk to a manager . LONG STORY SHORT HE DIDNT EVEN BOTHER ffs, WHAT A BUNCH OF CLOWNS ,TRIED CALLING AGAIN ,NO ONE ANSWERS , WENT IN TO TALK TO A MANAGER ,HE WAS TOO BUSY APPARENTLY AND THEY HAVE NO WAY OF CONTACTING THE MANAGER . WHAT A WAY TO RUN A BUISNESS ,IF THE MANAGER WANTS TO CONTACT ME MY NUMBER IS 410-330-2100 read more

I have been critical in past reviews but today we had really good service and I feel I have to reassess my previous opinion. A package was late arriving because it was lost at UPS. Tracking information was very confusing. My husband took the half-dozen conflicting tracker messages into the post office and a very smart and patient clerk investigated, finding that it had just been delivered to the post office about half an hour earlier. Along with 100 other packages it was expected at our house tomorrow but apparently our inquiry spurred some hunting and the package arrived at our house about 2 hours later! read more

Sadly, I will no longer be using the USPS for any shipping. I really did want to support them. This is the second time a package I have sent has been lost in the mail. Even after filing a claim (the first time) the items were never found. (but they didn't send my label back to me! ) This time it was a book written by my grandfather before he died. There was only one. The cashier who told me that I could send it at the "media rate" never explained that the postage didn't include insurance coverage. My daughter received an empty box in the mail saying, sorry for the damage. I am so pissed. And the cashier at the Brunswick office didn't seem to care at all. I will not be returning. read more

The people at the Brunswick Maine post office are extremely nice and helpful. I am SO glad to be able to talk to a live person.

Despite repeated calls, mailbox and/or mail stuffed in it left open to be rained on. Not impressed with response I got from the supervisor.

Constantly messing up deliveries to my apartment, ranging from just leaving the package at a random neighbor's house, despite the correct address clearly printed & visible, to forgetting to leave the parcel key for our mailbox. Both times the "tracking" confirmed a successful delivery. While trying to find these packages, thinking they may have been stolen, I spent 2 hours calling the post office & apparently they were "too busy to answer the phone". It rang endlessly & I never was able to reach anyone. I went to the office the next day where a rude customer service woman literally cut me off every single time I attempted to speak, sometimes even just to rudely ask me a question that, had I been able to finish a single sentence, would have been answered without her prompting. While I'm Mid sentence, she walks away & goes out back leaving me there to wonder what the hell is going on. She finally returns, has me write down my name & number so that when the package is ACTUALLY delivered, they can call me...keep in mind, their tracking website had already confirmed delivery the previous day. Finally, I told her to let me finish my sentence, & she curtly says, "alright...". I ask her what happened to the package, why was it marked as confirmed delivered if they need their mail person to call me when it has been delivered today. She told me that the delivery driver forgot to leave the key for the parcel box, that the package had been delivered but we couldn't gain access to the box in which it had been placed. Why would she omit this information? Why didn't she apologize for all the inconvenience & stress this BS has caused? Why does she work at a job in which she is so obviously miserable? The USPS is falling apart at the seams yet people like this still continue to receive excellent pay & benefits. Try some customer service training, or at the very least, some manners. Being polite goes a long way when it comes to making MANY, many mistakes. The customer will reflect the attitude of the employee in these kinds of exchanges. Terrible post office. read more