I may not be a fan but I also do not hate this branch. First of all, it is conveniently located. Not all the clerks on duty even there is line but the max I have waited was 15 minutes. A lot of old people use this branch which slows the process. Or people change their mind to pay less and less when they hear the total. We have just and a priority mail with signature confirmed delivery and it is $9.95. For a guaranteed mail, it is cheap. read more

US Post Office - Post Offices Near Me - Brooklyn, New York

I had a delivery issue and tried reaching the Sheepshead Bay station. I called at least 10 times - 718-648-2057. Each and every time, the phone rang once or twice, then a long, annoying tone, and then the call dropped. So annoying! Why have a phone # for customers if no one is going to pick it up??! read more

No, Post Office is perfect. And I've been dealing with this Post Office for over 30 years. And I'm so sorry I did not get her name, but she knows who I am. She solves every issue I have. And she will call me back and make sure that I received whatever was lost. There is one superstar that's working in that office that deserves the five stars. She has helped me on a few occasions, and she has always went out of her way. She actually made the carrier come back to my house the last issue I had. I will get her name and I will come back and edit this because she alone fixed a few bad situations. It only takes one superstar. So five stars to the lovely woman who picks up the phone. read more

Hi! My name is Anna Levin. I am 76 years old, and I had stroke. I live 2940 Ocean parkway #6V Brooklyn NY 11235 4 years I am on retirement. Every 1st day of every month I get by mail my pension check. No issues until now. The mail person doesn't care at all and put the envelopes without paying attention on apartment number. That what happened two years ago with the new mail man who doesn't know the difference between U or V or something else. The same story last month. The same story today. Again the same issue - no my pension check in my mailbox on the 1st of October. I do not get my pension check as I usually did until now. Where is my check? Why I have to be upset every month? I just would like to have my pension check as I always did in time. I live on that money. I have to buy a food. Please help me to get my pension check ASAP. Thank you very much for your cooperation an help. Anna Levin. read more

I literally have no words for this post office! HOLY SHIT! Is pretty much all I can say. I avoid this post office at all costs. Whenever I need to ship/return something, I use the shipping center located by CVS on sheepshead bay road or the shipping store on avenue U. I've been here a total of 3 maybe 4 times to pick up a package that these incompetent idiots failed to deliver and had an issue EVERY.SINGLE.TIME! They don't leave pink slips that they're supposed to but ask for them when coming to pick up your package. Lol I've literally had to threaten and yell at them to get my packages. I tried the nice thing, it doesn't work, they'll be more of an asshole if you're nice. USPS already sucked and This covid situation has made it even worse! Avoid this shithole if you can. P.S if they actually go out of business come September, I won't be too mad at that :) read more

It's time to boycott the United States Post Office altogether. They have no shareholders and therefore no accountability and nobody to answer to. Do you think the government cares if your mail arrives? Seriously! It may cost a little more, but if you're sending an important letter NEVER USE ANY POST OFFICE! If you need to send something certified or priority, keep in mind that the more attention the post office has to apply to your package, the better the chances are of it getting lost. These people are completely incompetent and there isn't a single competent employee in the entire United States Post Office system. You will always receive your junk mail because it doesn't require any special attention. If you are mailing requires any kind of personal attention by any employee of the post office, there was almost 100% chance that it will be lost. It is better to send mail that requires absolutely no attention from them at all because if they don't have to pay extra attention to it, then there's a lesser chance that they will lose it. Best to make sure the post office can't pay any attention to it at all and send it with FedEx or UPS. FedEx and UPS have shareholders and quality control Representatives who answer to the shareholders. They have to get your things right or there was actually a price to pay. The post office can intentionally throw out all the mail they want and there isn't a soul in the universe who is going to do anything about it because nobody cares. These monkeys are just here to collect their paycheck and go home to eat their bananas. The post office will pay just for showing up to work. They know that they don't have a single competent employee in the universe. They just pay the employees to make the public think that the post office actually does something. They do something. They deliver your junk mail. The only time I will ever use the post office is when losing a piece of mail is beneficial to me. The United States Post Office is a fraud and a scam on the American people and nobody is ever going to do anything about it until we stop using them permanently. Then they will change their ways for a couple of days just to win you back before they return to their usual shit job that they do in every other aspect of their pathetic lives. read more

Jeeez they can't even put it on the web they are closed. They show regular hours then they say it's closed. Plus they leave a final notice and I did not even get a first and second. read more

Lazy people working at post office. And now pick up window works from 11-5. If you work, there is no chance for you to pick up the package.

A complete mess from the word "go." Came here sadly to pick up a package that I unfortunately missed. After waiting in line for well over an hour, I came to find there was only one person running around looking for everything on a Saturday morning! Where's the common sense? Finally, it was my turn, and not too shortly after, she hands me the slip saying she can't find it. Umm...YOU BETTER! Me: It's a CD...from Korea....addressed to me.... I didn't know how else to describe what she should've easily found; complete waste of time and energy. Moral of the story: Be home for your package, or risk never finding it! read more

I lost my package by them leaving it in the lobby instead of bringing it to my door as I specified on their web page usps then I tried to call them and no answer they've lost 3 of my packages already and refuse to take responsibility read more

This post office is sad, words can't describe the horrible service, lines are huge, package slips are never left at the door by the delivery guys, yet when you check the status it says note left...it's purely fraudulent service for a cheap price. They lost one of my packages, and the lady at the counter was saying don't worry it'll be delivered, never was. The location is under-staffed, under-trained, the services are useless. Disappointing how important this kind of service can be, and this is what we get. For a public servant job, some of the workers are disrespectful and just plain disgusting. Im taking my business to a place that has actual service. read more

US Post Office - Who wants to wait in this kind if line after a long day of work, there are 5 windows and ive never seen more than 2 open at once - Post Offices Near Me - Brooklyn, New York

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This is the slowest post office. AVOID AT ALL MEANS! Slow stuff, unfriendly. Stuff make it difficult to do anything: buying stamps, sending packages..anything Takes 45-60 minutes to find the package. Usually they don't find it and tell you it is still on truck read more

DISGUISTING! Over 15 people waiting on pick-up line with 1 lady who takes over 20 minutes looking for a package. Other service windows are sitting watching her while their line is EMPTY and no one willing to help. I've been on this line over an hour and they are just so disorganized. Definitely contacting a manager! read more

US Post Office - Empty windows up front! Over 15 people behind me and 4 in front of me! - Post Offices Near Me - Brooklyn, New York

Wow I am not the only one here who is so disappointed with their service! Just like others, I was home all day waiting for delivery, but nobody buzzed the door bell or left a notice, but on the tracking page it said I wasn't home. The next day I wrote a huge note stated "please leave the package in deli on the corner", however it was successfully ignored by delivery man. At least I found a notice in my mailbox. The next morning I waited 40 min in line (only one person was working) just to hear that my package is not there yet. I was so angry about the service, as I never was in my life! I will never ever order a package so it will be delivered by them! P.S. and yes, I saw the delivery guy on his way out. No wonder why we all have troubles because of him and his ignorence. read more

Unfortunately, this post office is overloaded, too few people working there are not able to handle the amount of work. Its a major mess both receiving and sending packages. Our mail woman is a thief marking small packages delivered in the mailbox - and nothing there. Very dissatisfied with hourly waits in line and lots of lost packages. read more

Horrible very unprofessional service. worker's looks very depressed & unhappy I don't know if they work for free or what' every post office have the same problem. Rude & lazy worker's they don't know how to do there job. My package was out for delivery but for some reason they didn't deliver my package' it was was ready to pickup in post office when I been there they told me that we do have your package I gave them my ID and tracking number but they still didn't help me out they said my pack is available at the post office the one is near by my house and I went there they told me the same thing that we don't have your package. I wouldn't care if my package worth 50$ or 100$ it was more than that. I'm very disappointed with USPS service unfortunately my many package come's from USPS read more

This post office is the result of mismanagement by the postal service and local government. As usual in NYC, an area has exploded in population but its services haven't and its no different in Sheepshead Bay. This post office just isn't big enough for the population that needs it. What makes it worst is that there are "Finance" postal offices on Coney Island Ave and Neptune Avenue that are under utilized. I gave it an extra star because they offer passport services. read more

This place does not work well at all. No early or late hours. Claims packages were delivered when they were not. Has some of the worst customer service skills around. Problem needs to be escalated to regional postmaster level. Local one is inept at best. Have between a 5-10% never see package rate. it makes loathe to online shop using the Eagle. read more

I wouldn't know where to start. This neighborhood is mostly of multicultural background with folks from the former eastern European block who get abused and keep silent. So the Post Office @ 2628 E 18St in Brooklyn NY 11235 1. No supplies whatsoever. I was rudely barked at by an off duty teller to stand in line for a half an hour to ask another rude teller for a bubble padded first class envelope, only to be told they don't have it. 2. The manager is a nincompoop who causes more confusion than does good. How about you go through your inventory daily? 3. Passport Service? PAHHHHLEEEAAASE you'll save time by taking a ride to the main post office on 8th and 33 St in Manhattan where you'll be serviced for your passport needs without an appointment as long as you have your paperwork completed. 4. Carriers from this locations routinely lose and misplace mail. In a typical year I had more than three dozen times neighbors bring my mail to my door left in their mailbox. 5. Carriers and for that matter everyone in this facility are lazy. When the package arrives requiring signature the mail carrier would ring your bell to come down to the lobby, otherwise your package will go back to the facility and get lost in their mismanaged twilight zone. 6. Did I say the African American lady teller is a racist? I noticed she would routinely and on purpose hold caucasian clients at her window for prolonged period of time by talking unrelated to her jobs topics to her co-workers or just take a bathroom break in a middle of helping someone out, thus leaving that person standing at the window. 7. The best event that ever happened to this facility, is when it was flooded during hurricane Sandy. USPS provided mobile truck with better service this neighborhood had in ages. If Postal Master ever reads this review, please I suggest to go undercover and witness it for yourself. No wonder USPS is going belly up. I feel pity for thousands of USPS federal employees who will, not in so distant future, lose their jobs because they have utterly incompetent leadership that guides them without a purpose. read more

k so about this post office, they have that small window where you Drop your labeled packaged : 1) it is alway full " like 120% full, you'll never find a spot to drop your packaged, 2) it Is always open, so any way can actually still there, I came to one of the employs asking her to take my Item from another window, because the the actual window was full with no space, she Answer me REALLY RUDE by saying " It's not my job", I tried to Explain her that there is no space, and I don't want my Item to get stolen. but no resold. I'm not sure if they still have that old man as a manager but this guy Is really Unreceptive read more

A disastrous Post Office. Every employee has an attitude and lines go out the door and around corner. Fights and arguements happen all the time here. 6 customer service windows and only 2 employee's to handle thousands of customers. If you're there just to pick up a package they did not deliver to you, and you have the pink slip for the package, you still have to wait almost an hour or so just to get your package. In the mean time, the window for pickups are never attended to. Because employee's don't want to be bothered. Many times I have seen employees talking on cell phones and laughing about and horsing around with each other. In the meantime, the place is packed with people needing services. and every time you ask how long you have to wait, they say: SIR SIR SIR your gonna have to wait, we are busy... And back they go laughing and clowning around and playing catch with boxes with loud music. This post office is FILTHY DIRTY. specially window service area's. Place is never cleaned, dusted or even sanitized. You can see spit from peoples mouths on the fiber glassed windows. You can smell the mold from all the dirt and filthiness in the window area's. Don't touch windows or area's if I where you. Try to wash your hands after visiting this place or you'll get sick fast. This Post office is way too small for all the people needing services from this neighborhood. I HATE THIS PLACE....!! read more

Horrible place. Any other business run the way this is would be in the ground. They should close the doors on this dump. I have to drive all the way to Sunset or Bay Ridge to deal with the post office to get ANY help. We had one lost package and Ms Robinson is a piece of Junk. She is the most rude person I have ever met. I am actually going to file a major report with the Postal Inspector all about her. She kept saying "with the Post Office, NOTHING IS GUARANTEED!" What a joke... read more

This is definetely the worst post office in NYC. All of the people are rude, annoyed, annoying and do not help in any way. They literally yell at you if you ask any questions or dismiss you. No one values people's time or packages. DISGUSTING how they are in the union and can't get fired. read more

Yeah, this is the place that will tell you they either can't find your package, don't have your package, or your package was delivered when you obviously don't have your package. Sure, they'll actually search their place and make sure they don't have your item, but that's all they can do. Forget finding help if your package was delivered to wrong address. They'll also repeatedly ask are you sure you did't get your package because you know if we all got our packages we'd still go here and waste our time, right? They won't be able to answer why your missing package has tracking that says delivered to a non-existent zip code. Always a long line, not just on Saturdays and usually the long line out the door is due to package problems. *Now 2nd package problem in 3 weeks, this time prescriptions were not delivered and tracking says "attempted delivery, notice left." No attempted delivery with people home, no notice. If the meds are damaged or lost this crap is on them again. Asked for redelivery and nothing, medication order now delayed 3 days. They expect people to do their jobs for them and wait on line to get missing mail. Mail order pharmacy had to call them, they of course never answer their phone. read more

They do not deliver your packages and do not leave a notice. This basically makes using ebay or Amazon impossible. I wonder if there is theft going on. You cannot get a package, and if you go there, you will be lost in the zoo and the screaming. read more

This "post office" is a JOKE!!!! I was at home waiting for my essential package to be delivered and I received a message from Amazon that the carrier wasn't able to deliver the package, because no one was home. Which was not true, however, there is a buzz button downstairs that they have to push it to be able to access the building and also see if anyone was home! This is not the first time. They just never delivered to my place and it was a very valuable Hanukah gift for my child and still no package in site!!!! This is a government place, and someone should take care of this issue! Is anyone from management aware that no one is willing to deliver items to the customers? My case # CA13619790 read more

I hate to write this review because I am a supporter of USPS. But this particular PostOffice is the most inefficient and incompetent post office that I have ever seen. I live in a fairly large building in their area and they keep mis-delivering, losing packages, and are the most careless bunch of workers that I've talked to. They do not realize that their careless attitude directly effects all the good workers of the USPS. One bad apple damages the bunch. read more

Employees doesn't want to help people at all. One Chinese guy don't want to answer on my question today and just go away from window, he was so rude and don't have a patient ... read more

Sheepshead Bay Post Office at E. 18th St. is an abomination. I consistently get mail for other people, some on my block, most on blocks further away. This leads me to wonder who is getting my mail? I recently received a phone call from my broker asking me if I moved since mail he had sent me had been returned marked something to the effect that the addressee was unknown. I am, however, still getting mail for people who had moved from this address more than 5 yrs. ago. The manager of this branch is never available and forget about trying to call. No wonder the postal system is going broke! read more

1/10 shipment there is an issue with. Unreliable and not professional. One day it is " out for delivery." The next day "Delivery status not updated." Takes additional 3 or 4 business days to get the packages. Or sometimes you find packages waiting at the ground floor... read more

This is the worst post office I've ever been to. First of all they take forever to come assist you at the pick up window. The females in there just sit and have conversations instead of helping out. At this point I'm at fed up with this place I'm so upset I wasn't home to collect my own package. Had me waiting 30 minutes at a window nobody was coming to this is being sick and I'm beyond pissed!!!! Hire new staff that wanna work not sit and have conversations that don't have nothing to do with the job! read more

this "post office" is a joke!!!! I was at home waiting for my essential package to be delivered. after all, I received a message from Amazon that the carrier wasn't able to access front door!! however, there is a buzz button they which they have to push it to be able to access front door! this is not the first time. they just never delivered to my place! this is a government place, and someone should take care this issue! management? supervisor? are you there? are aware that no one is willing to deliver items to the customers? helloooo read more

I had a very bad experience today. I had a prepaid package and all I needed is a receipt. I have been waiting in the main line for over 15 minutes , I only had 2 people in front of me,while the manager, Jennifer, approached me and Ordered to go to another line where there would be 10 people ahead of me. I have been using usps for over 16 years and never experienced this before. usually they offer you to use machines for faster services but this manager requested me to go to another line. I even try telling her that I want to stay in the main line, she said it was not the suggestion. she spoke with me in a very humiliating and superior manner, may be due to my accent, thinking that I will not be able to make a complaint. I just dont understand why nobody is going anything about it. there are so many people who are complaining and we are the ones who bring business to usps. if I behaved in this obnuctious and disrespectful manner doing my job, I would be fired, they feel completely untouchable and comfortable treating people like this. read more

Terrible, unreliable service. My Package was lost from this office! I did delivery confirmation that was never scanned. Long lines! If you can using this post office then do not use it. read more

Agreed with Booby, one of the busiest post office I been to and employees are super rude

The worst post office !!! They lie and they send back their customers because they don't want to search for the package. I'm here this morning and nobody ahead of me and she made us wait for half an hour!!!! They have to fire all the workers and shut down the place. read more

one of the worst USPS locations. not only did they lose a package for three weeks (even thou it was sitting in the facility the whole time), they do not know how to answer the phone. I have had to open a case, file more than one complaint and still never heard back from them. AWFUL. read more

I don't think that I've ever experienced such an unprofessional environment. How they are government workers is beyond me. I regularly am traveling and drop my pre-paid packages off at drop off windows all over Brooklyn post offices. Never have I had an issue with a package that I've shipped out. But this post office went beyond all expectations of incompetence. I dropped off a prepaid package at the window two weeks ago and haven't had any update on the tracking since. I have regularly came back to the office about twice a week to see if they could give me any updates on what might've happened to the box. Looking past the tired worker's head, all I saw was an abundance of boxes strewn around the back room. This was very early in the morning too. I politely asked what my options were and the best response that they could give me was to just wait it out and to not worry. I became restless with the situation and when I came back again, I was given a 1800 number to call. I ended up opening up a case with USPS and was promised a call back within 24 hours which never happened, but thats besides the point. When I got in reach with the consumer affairs office, I was told to speak to someone at the post office so yet again, I made my way over there. When I explained the situation yet again, I was told in a hostile tone that it wasn't any of their issues and that they are simply the "middle men". They couldn't accept responsibility for not even scanning the packages' tracking like they were supposed to and said that it was a common mistake. Why pay for tracking anyway, amirite? I finally got to speak to the supervisor who asked for my name and number, yet again giving me an empty promise of calling me with information. My package is doomed and nobody was able to give me any explanation when it is most likely sitting in the back under a huge pile of other packages for all I know. While all of this was happening, I saw people get yelled at by the postal workers, the mail drop off slot overflowing with letters, and overall waited on line for a total of 3 hours during those handful of visits. The workers barely speak English and I was regularly directed towards someone who could understand me better at times. While waiting on line, I googled this office and wanted to slap myself for not reading the reviews before I wasted my time and money at this post office. They lost a very expensive package I was trying to send out and don't want to deal with it. That being said, avoid this post office at all costs! You'd be better off driving to a different one. And if you do use this post office, be sure to bring a book and headphones for the wait and also an extra $20 because you will need to get insurance for your packages. read more

I am giving them one star, as I cannot give zero. They are the rudest, most mismanaged post office in the country. I just got a rude, nasty note from the postal carrier because I dared to lodge an official complaint regarding his incompetence. Is there any question WHY the post office is becoming obsolete? Disgraceful. read more

We have an office next door and the mailman always drops off our mail into wrong mailbox. Ive called to complain and the supervisor himself was rude and just acted like its a normal thing. Who ever manages this place needs to replace the workers because everyone is just doing whatever they feel like. read more