Took my infant son here to submit a passport application. There were only 3 people ahead of me in line, but still took over an hour to see the postal worker. The service is excessively slow. I spent almost add much time waiting for the postal worker to emerge from the back as I did waiting in line. I had to renew my street parking because the ticket expired after 75 mins. The staff is poorly trained and unhelpful. It required multiple attempts for the staff to take passport photos of the people in front of me. I am trying to understand how USPS justifies raising the postal rates with service like this. read more

Avoid this post office. The few times I've been unfortunate enough to need their services it's been ridiculously slow and the employees just yell at everyone. It's incredibly unpleasant and one of the nice things about moving out of this neighborhood. read more

My least favorite place in the entire city. And that makes me sad, because it's such an attractive building. Run by idiots. Atrocious service. I have several "horror stories" about this joke of a public service facility. I've called the USPS twice to complain about the bad service here, and the lost packages and mail. They've lost 2 packages that were sent to me, and 1 package that I've sent, along with a few cards and probably countless letters. read more

If you use a wheelchair and need to get to the post office, I'd definitely not use this one. Went there with about 150 lbs worth of EDDM mailers. I was using a rolling cart that was in great shape and I swear I have whiplash from trying to drag the thing through the ruts on the way into the building. Then I stood in line for 45 minutes (there were about 5 people ahead of me). The teller was clearly not trained in EDDM, and I had to walk her through the entire process. No one helped me to move the boxes into the back room - I had to wheel it all back there myself. When someone did deign themselves to move the boxes, she threw them into another cart and bent some of the mailers. Great, thanks. I will be soooo excited when I have to go back here again. Hey Postmaster General, want to save your agency from tanking? Do a better job recruiting and selecting your employees. Yeeeeeesh. read more

This place is full of terribly grouch employees. Everyone there is always rolling their eyes or scoffing like they just HATE to be there. I mean, I never hear people say how excited they are to go to the post office in general, but these people are just miserable. They are unfriendly, yell at each other in front of other customers, and act very unprofessionally from using profanity to having inappropriate conversations, yelling louder than customers speaking, and being rude to customers directly. My mail carrier asked my why I didn't come down to receive my packages. And I told him, you could be anyone that says they are USPS. I don't have a camera or anyway of knowing who is at my door, so you should come up to my room so I can peek through my peephole and see you. That's not paranoia, that's safety. And boy was he pissed. This place is just seriously the WORST service I've ever had. The most terrible post office ever. The only semi-decent thing about them is the lines are never too terribly long so you can be seen in a "timely-ish" manner, if you will. Ughhh. thinking about this place pisses me off it's that bad! read more

Had to go here to apply for a passport, as there was no one available at the Rogers Park PO to do passports during the advertised hours. Lots can be done to improve this Uptown PO, and a lot of the complaints are justified, but the lady who does passports here knows her stuff and if you're prepared with the docs and photos you need, things go very smoothly. Not her fault the process is archaic and manual, with things needing to be handwritten and rubber-stamped. By now you would think there would be a computer application they would use to spit out all the needed address labels and so on. But I guess the PO is the last among us to trust computers. Kudos to the passport agent at the Uptown Post Office...she's a good egg! And she deals well with the many passport applicants who arrive with no clue about anything and keep re-asking the same question she just clearly answered. read more

The National Passport Processing center sent me an envelope postmarked on 10/22/19 which I did not receive it until 11/11/19. Where was the envelope for 3 weeks?! Thinking my passport had been lost or stolen, I went online to submit a lost passport form and I submitted a complaint on the Postal Service website about the missing mail. 48 hours later, on a Sunday night, the missing envelope showed up on top of my mailbox. Seriously? I'm glad my passport didn't fall into the wrong hands, but letting it sit in this post office was not cool. Not cool at all. read more

I'd give them no stars if it were possible . Not helpful, rude and incredibly inconsiderate. As you ask a question regarding the matter "NEXT" is screamed aloud while you lie still standing there after waiting in line for 15 minutes . read more

Every time I come here, I keep hoping the staffs attitude improves. The first time I came, I was unable to SIGN my name at the counter and had to go back and wait in line for 20 minutes. The next (and last) time I went, they wouldn't tape my box for me and she was SO extremely rude about it. She said I had to purchase an entire roll of tape- but didn't have any available...The staff had no compassion and handled the situation so poorly. She also raised her voice at an elderly gentleman who didn't have the correct postage. I'm so disappointed and will never be returning. read more

Ho-ly F**k, this place is TERRIBLE. I hate to speak so horribly about an establishment, but I feel in some cases it's necessary. This is a perfect case. I went here to pick up some registered mail on a Saturday morning at 9am and didn't leave until an hour later. What the F**k? The registered mail pick-up lines aren't nearly as long as the regular lines so I don't understand why it took me that long to be done with my errand. Oh wait, let me answer that for you! -- It's because the person in charge of that service kept disappearing doing God knows what?!!? She moved as slow as she talked and she talked as slow as she moved. USPS seriously needs to lock down on who they hire and not just hire folks who "pass the test" or "need a job." The customer service at this place is just absolutely jacked up. The amount of laziness, complete lack of urgency, and lack of staffing by the managerial staff just gives the USPS a sour, sour, sour taste in the mouths of people who wait for countless hours in those long ass lines. Oh that's right, I'm bitter. Straight up bitter. What's sad is that I've experienced this type of customer service at other post offices before and the fact that we trust them with our mail just pours salt into my open wounds. USPS, you are a monopoly and all your workers (at least in the post offices I've been too) should be arrested and sentenced to life for their laziness. CONS: -lazy -effortless -slow -lack of enthusiasm -no sense of urgency -disregard to customer's concerns PROS: -there are NO pros!!!!! Sincerely, The Bitter Man Who is Still Waiting in the Registered Mail Pick-up Line read more

Too busy to work I was in this location (48 N broadway st) at 8:45am. the clerk was rude and she talked to me while she was talking by phone...it seems that she was to busy to answer my questions. I was afraid that she would misspell names, directions, etc...I cannot understand why these kind of people are still working in this place. read more

This place is a joke. The self service machine doesnt work and I spent 20 minutes staring at the walls before any kiosk opened up. What is it here, the end of the world where no one gives a !@#$? Worst post office anywhere. read more

Worst USPS office in the world. They have lost packages. They have failed to deliver notification for packages. They have acknowledged to me the fact that they don't deliver the mail. They have acknowledged the fact that they have personnel issues. Worse still? They don't seem to believe in improving. read more

Things I would rather do than go to the Uptown post office. 1. Pull out, one by one, each of my toe nails. 2. Eat dog excrement. 3. Poke red hot needles into my eyes. 4. Spend a night fist pumping with the cast of Jersey Shore. 5. Swim in Lake Michigan during January. The Uptown post office is unfortunately my "local" post office, so I have no choice but to pick up my packages here. I can't even count the number of times they have lost my mail; their excuse is blaming the mail carrier. I could go on, but writing this review is bringing me out of my happy place. You have been warned. read more

My mail has suddenly stopped getting delivered to me and has been "returned to sender." I've been calling there for the past week to try and have a mail issue resolved and nobody will answer the phone. It just rings and rings and rings and rings. I was forced to leave work early to go down there to have this addressed. They resolved the issue by writing my address down on some scrap paper and letting me know that they would "pass it along to someone." When I asked why nobody answers the phone the cashier let me know "we are short staffed." I'm short staffed at work all the time but we can't just not answer the phone. No customer service at all. This is what the postal industry in general is on the decline. When you have to deal with stuff like this, I say good riddance. read more

How is Chicago doing with it's postal service these day? Thought it should be noted that nothing has changed since the US Postmaster General decided in May that we needed some improvements. The other day I went there to mail a package. It was all wrapped nice, it's main closure done with duct tape. Did the usual wait in line for appx. 40 min. as expected. But it's fine, it's fine, I was going to mail this package that I had needed to mail for weeks. My sense of accomplishment outweighed the pain of waiting. Then I get up there, and she tells me, I'll have to take [that] tape off. That tape being the duct tape, they don't 'deal' with duct tape. Seriously? Seriously. I stare at her dumbfounded and pissed, gave her my thanks, and walked out. Sense of accomplishment crushed. And I'm trying to scan my living memory of using duct tape for mailing and decide if it's ever been problem. My mother has worked in a post office since I was a child, so I gave her a ring to confirm that this is in fact b.s. She called her back to her post office, to get a triple confirmation. Nothing on duct tape. There was no reason I could not mail my package. Is Chicago somehow exempt from abiding by mailing policy? Do they get to make their own policy at random? It's maddening! To seal my arguement, go online and check the Domestic Mailing Manual in section 4.0 in chapter 601 under Cushioning Closure and Reinforcement. NOTHING about not being able to use duct tape among the other tape regulations you'll find. Dear Chicago, your postal service is a shambles, and Uptown is should be first on your list to repair. read more

It took 33 minutes from the time I got in line to me leaving this fu@king place! There was only one window open and she had no sense of urgency not at all. One customer walked up his turn to her window and had a passport application that was not filled out, they fu@king filled it out together right there!! One guy behind me yelled "are you gonna open another window" the lady yelled back "sir I am doing my job if you got a complaint you gots to talk to my manager" manager comes out there was a discussion and argument (the manager did not seem "nice") the guy left the line screaming and cursing. **this is for the Uptown Post Office (Broadway just North of Lawrence) read more

There needs to be a "zero" rating for places like this. The worst post office on earth, and I've experienced a few, in places like Calcutta where not helping the customer was considered service and employee tea breaks started at 10 a.m and ended at 4 p.m. This one is worse than that. Every now and then, when the moon is a shimmering blue orb in the sky, you'll actually come across someone on the other side of the window who actually knows the fundamentals of postal delivery. And is smart, polite without being ingratiating, and really helpful. Otherwise, you get people who will actually insist that mail simply cannot be delivered to a particular place, or who misquote prices. If you don't like the price of a particular delivery, or if something seems weird about the (quite possibly erroneous) information you've been given, go to another post office. Or hang around to see who the one smart postal employee of the day might be. Either way, you're likely to lose valuable hours of the work day, just hanging around. This is the kind of place that makes me, a die-hard employee supporter, want to scream and shout at everyone working there. Actually, I almost did that once when they fouled up an international delivery and nearly sent it back to the country of origin. And I won't rant about what it feels like to watch them take 30 minutes to walk from their posts to the back area, disappear and then re-emerge with bored expressions. While 30 people are waiting in line, and when they're one of two people working that day. Like everyone else here, I have an experience (among many) to recount. I was leaving town for a few weeks and needed them to hold my mail. I filled out the paperwork, and saw the clerk put it in front of a little thingy on his station. Having gone through the process several times in the past, I hesitantly asked if the paperwork was where it should be (it's supposed to go to his right). He glared at me and, basically, told me to buzz off. Guess what? I came home weeks later to find an overflowing post box. When I went to check, yeah, the paperwork was nowhere to be found and they had no idea why I insisted that I had actually asked for the mail to be put on hold. I asked the manager if he knew about the place's reputation as the worst in the U.S, and he actually looked quite proud as he responded, "Yes, we're aware of that." 'Nuff said. Go here at your own risk. The worst part is that they frequently foul up delivery as well - I've received mail that's been opened and then patched up again, with other people's letters thrown inside, and little letters of apology from the station. I don't have the time to go down there and make a fuss. The worst. Absolutely the worst bloody place. And I blame the privatisation of the USPS for all this. Ugh. Just writing about this place forces me to relive all my nightmarish experiences there. I need to drink some herbal tea just to calm down. If you're new to the area, be warned. Take a book with you, and one of those fold-out artist's chairs to sit on. If you're lucky, you'll be able to use the automated machines for your mailing, but they don't accept everything, compelling you to go to the dreaded windows with packages and questions. Good luck. read more

AVOID. The only good things about this location are the murals on the wall, and the guy who walks down the line when it's busy to see if you're holding a yellow card that says a package was too big for your PO Box (he takes the card and sends you to a separate window to pick up your package. If I could review him alone, he'd get 5 stars.). This post office is otherwise awful. It stinks, the ladies at the windows are gruff and rude, and they have no sense of urgency. They act like it's a chore to do their job. I've had a lot of mail go missing, or delivered late (even to my PO Box). (This review does not include the mail carrier to my building; only the people who work IN the building.) Be warned: make sure to put two quarters in that meter on Broadway, because it will take that long to get through the line to take care of your business. read more

Everyone of these reviews sound like my experience . I mailed 2 boxes ($90) from Texas on Aug 27 21. I've yet to get them. When I tracked them, it said returned to sender (address not valid). Huh? Then I asked zombie at P.O. and she said only 1 was returned, 1 hadn't arrived there.huh? Meanwhile, sister in Texas hadn't gotten package yet that was returned on Sept 4th.HUH? So she calls and said she got box on 15th, ( and it was destroyed, it needed plastic straps to hold it together)! I'll update when I get pic of it. She's going to send them FedEx so I'll get it ,after paying twice for it!! I'm sure the second one is getting the TREATMENT, maybe it'll show up in another month. read more

Seriously, how do these people keep their jobs?! If anyone else gave this bad of customer service week in and week out, they would be fired. What makes post office employees exempt??? First and foremost, there is always a long line of people waiting at this post office, no matter what time of day it is. I've been here early in the morning, in the middle of the afternoon, and at closing time. It doesn't matter, there's always a long line. It also doesn't matter how many windows they've got open. It seems like they can have every single window open, and it still takes forever to get through the line, because the service is so bad. I have learned to only go to this post office if I can use the automated machine they have. Then I don't have to wait in the line. The main reason I am writing this review is due to a recent experience I had in this post office. I came into the post office to ship a package to Australia, which meant I had to wait in the line. After waiting almost a half an hour in line, I finally was called up to a window where this gentleman was working. He asked where the package was going, and I showed him on the label where in Australia it was going. He asked me how quickly I wanted it to get there. I told him I really didn't know, that it would depend on the price, so I asked him what was the different prices for each speed. When I asked him the prices for each different speed, instead of giving me the prices, he asked me again how quickly I wanted it to get there. I repeated my answer again, that it depends on the price, so I needed to know the prices so I could decide how quickly I wanted to ship it. Once again, instead of telling me the prices, he just repeated himself again even louder asking me how quickly I wanted it to get there. I once more said to him that I couldn't make that decision without knowing the prices, so could he let me know the prices so I could decide. After saying that, he refused to serve me, and told me his coworker in the next window would have to take care of me. I was not rude, nor did I raise my voice. Why he chose to refuse to serve me made no sense. Plus, the question I was asking him was very easy and simple. All he had to do was type in the destination into his computer, and it would have shown him the four different prices for each speed. In fact, that's exactly what his coworker in the next window did before even asking me anything. When she did ask me a question, she listed each price and what the speed was, which was all he had to do. I have no idea what I did to make him refuse to serve me, but it was ridiculous, which I made sure to let her know as well. I was only asking him to do his job, and I wasn't even rude or loud. I don't think I've ever been treated so poorly. In the end, it was over $100 to ship the item, which I expected. However, it just left me completely frustrated. Yes, it would have been much more money to send it by UPS or FedEx, and because of that, they don't really have to provide great service to customers. It's a service that ultimately people need. Who's going to boycott the post office? If UPS or FedEx was smart, they'd make their prices just slightly cheaper than the post office, because I think people would ultimately stop using the post office. Instead, the post office can get away with terrible customer service and employees, because at the end of the day we need them. At the very least, I'll stop going to this post office. Trust me, it's worth driving the extra mile to the next post office to avoid this one. read more

I live in the neighborhood and my mail comes through here. Sometimes it even gets to my house. Worst service, and I would say not just inefficient, but corrupt. I complained about not getting mail, and they told my carrier that I complained about him!!...He confronted my room mate about it...How dangerous!! How ridiculous!...In this day and age...I dont feel safe with this jerk delivering my mail...I also dont get regular service...am missing mail...packages...I went as far as I could asking for help...NOTHING...I cant wait til the USPS goes belly up...we dont need it...just use UPS and FEDEX...Im Absolutely helpless to do anything about it...they dont care and they have no supervision that cares. LESS THAN ZERO STARS...This is a disgrace read more

Every time I go to THIS post office, the wait time is terrible. Not because there are a lot of people waiting in line, it's because the employees are back in another room where we can all hear them laughing, giggling and shouting. This last time I walked in, there were 2 customers ahead of me. After a few minutes, I asked the 2 people how long they had been waiting? They said a few minutes. After 5 minutes of waiting myself I went up to the window and shouted"HELLO"? The laughing and giggling stopped. After another couple minutes the first customer went to a window and shouted hello again. The employee came out and she said " if I hear hello one more time..."! I fired back" we've been waiting here for 10 minutes listening to all of you having a good time in back for the last 10 min. I'm on a meter for 15 min. Then she shut up! They've also managed to loose 2 of my packages in the past 3 weeks. This place is shit! Its stuff like this that makes people think about privatizing the pst office! read more

I was in shock waiting in line to get stamps hearing how the workers at this USPS location treated their costumers. If I acted like this at work, I wouldn't have a job. Everyone was disgustingly rude there. read more

Came here on a Monday afternoon, line was very short and the desk attendant was very pleasant (not a common thing in the post office or dmv as well all know lol) was a satisfying and made my errands easier and faster read more

I dislike going to this post office so much. When I go in there, the representatives are so unhappy, unfriendly, and rude. The long lines don't bother me as much. It's only when I saw one lady file her nails while there were 8 people in line waiting is that I got upset. I wish they had secret shoppers for the post offices, all of them would get fired. There was one person that wrote a good review "Sean". Sean, which representative helps you when you go there? I will wait for her or him to wait on me. THIS PLACE SUCKS. read more

ZERO STARS! This is the worst service I have seen in a very long time. They are really not very nice people who do not care for the people they are supposed to be serving. Today, I was home all day waiting for a package. It was my medicine that I have been waiting for for days. When I tracked the parcel through the USPS online tracking site, this morning it said the parcel had arrived in Chicago. Whomever delivered the mail today DID NOT ring my doorbell to let me know to sign for the package. Instead I was left a note in my mailbox saying, "SORRY I MISSED YOU"????????????????? They now want me to go to the Post Office to pick up th package. How inconvenient??? I need my medicine and I am unable to pick it up. I will try calling (yeah, good luck) in the morning to see if it can be redelivered. HOW ABSOLUTELY AWFUL is this??? I was home, why couldn't the post person try to contact me to have me sign for the package??? PLUS we have a doorman/security service who could also have signed???? There was no excuse for this inconvenience and lack of service. It's almost as if they get some kind of sick pleasure from making things more difficult. What kind of service is this??? What a complete nightmare?????? read more

Going to the post office is never a lovely experience, is it? That said, visiting this one is no worse than one should expect. Sure, there are long lines sometimes, and curt employees sometimes, but it's the damned post office. I wouldn't be a ball of sunshine if I worked here, either. You could even say that neighbors unite around standing in line together and bitching about the bad service, right? Ha... Buuuuut I do have gripes with their delivery service. As other Yelpers have noted, I'll often have no mail for a few days and then a packed mailbox. But the tour de force was around Xmas time, when the delivery person jammed a huge package in my mailbox... only to realize after the fact that it WASN'T MINE! I was left with a note saying "oops, it's stuck." It took up my entire box and no amount of wiggling/brute force would set it free. I called the post office, and after putting me on hold for 15 minutes the manager said he'd send someone out to remove the package. Well, that didn't happen. Fortunately the package belonged to my neighbor, so I had her come over and pry out her misdelivered mail. The box was totally mangled and the gift inside barely survived. Ugh, what a nightmare. F*$%ing mail carriers, check and doublecheck the address before violating peoples' mailboxes! read more

Kind staff kept the line moving. These guys are patient and work hard! No matter who's working when I drop in, I've only had positive experiences at this location. read more

After reading most of the reviews for this place I decided to give this office a try. Let me preface this by stating the following: I work in the government so I am partial to federal workers and I have never had a single solitary issue with my mail whilst living in Uptown (3 years now). Also I write this review with the assumption that most other reviewers are heavily entitled (think Romney) and loathe to use any service that the general public has access to as well. So I totally expected to go into this office and fall into one of Dante's 9 rings of hell. However, upon entering the office there was no sense of foreboding and no telltale signs of demonic presence (sulfur, blood on the walls, etc.). However, depending on your view, the waiting line of 5 or 6 people may be symbolic of evil at work (or, since this is the government, NOT at work...haha). Anyhow, I grabbed the certified mail form from the counter, waited in line for about twenty minutes, and went up to the next open window. I have to say that the wait time could likely be improved but times are difficult for government workers (especially when people make them up out as pariahs sucking on the teat of the taxpayer). Upon coming up to the window I was greeted by a very kind postal worker who promptly and efficiently set my letter up for certified mailing. We even spoke about the bad reputation this particular post office has and she chalked it up to "people having a bad day." I have to agree with her sentiment. My overall experience was much more akin to Dante's Paradiso and not so much like his Inferno. It will be important to mention that one individual did release a loud scream of agony after being told her package was not at the office. As I left the office I saw this young woman on her phone crying hysterically to her listener on how her package could not be promptly located. While it may be that she was waiting for something very important it is much more likely that she just didn't get her Keurig 2.0 within Amazon Prime's guaranteed 2 day shipping. L'enfer, c'est les autres. read more

Abandon hope, all ye who enter here. I've needed to stop my mail about 3-4 times in the last year. Filled out the form, they were actually friendly about taking it, but then I guess they just drop it in the trash from there. The mail was overflowing when I got back from my trips. This post office is as helpful as an acid flashback. read more

Wanted to contact a supervisor because of poor mail pick up at our condominium at 6121 North Sheridan but let the phone ring for many many times they never answer the phone. You cannot even reach a supervisor. disgusting read more

Terrible service.Personal staff so rude and unprofessional.Would like to recommend you to find any other post office in that area

I wish I could do 0 stars. I just wanted my package put on hold and I'm currently on the phone with you guys right now, not only will the guy on line not let me finish talking, he just keeps yelling at me that I have to wait because there's too many packages that they have to go through to get to mine. What? Completely incompetent. read more

This is the worst post office I have ever even heard of, much less had to go to or deal with. Most of my mail is crumpled, my packages get misplaced, every time I have ever had to go there, the employees are extremely rude and pretty slow at doing anything, and every time I have has to call them, they are rude, yell in my ear, cut me off mid-sentence, and usually hang up on me. I agree with a previous comment that I would give this a negative 5 stars if I could. I would also like to add this: good luck getting them to answer the phone if you call! read more

This place is a roulette toss up. If a package stalls at this office, right before it goes out for delivery, you might never see it, or it might be delivered, without explanation, weeks later. Your mail hold might be delivered with no issues or you might be told that four weeks of mail is gone, evaporated into the post office either. The staff often goes out of their way to solve these problems, so I added a star because the only thing worse than being a customer of this post office is probably dealing with all the people who are irate with this post office. read more

The Uptown Post Office makes a persuasive case for a negative stars rating, beyond zero stars. How about Black Holes? I'll give the Uptown Post Office a 5 Black Holes rating because I feel like I've been sucked into one anytime I'm in there. Every visit is a new exercise in aggravation. The clerks are not only painfully slow and adept at finding various time-wasting tasks to distract from processing your package, they consistently launch into commentary and observations that have nothing to do with the transaction. Like getting into an argument with me over whenever that's a "Z" or a "2" on the customs form. I strongly advise against displaying even the most subtle expression of impatience. I urge you! Don't even shift your weight from foot to foot or you're gonna get bitched out but good at high volume. I've even had clerks refuse to wait on me. My crime? After picking a fight with me over the spelling of my name, I pointed out that the post office was full and we might want to just move on. Clearly I am a BITCH! I use the automated station as often as possible. I think I'm going to drive elsewhere for my international packages. read more

Friendliest post people! I like coming here because it is close to where I reside. The people here are also very friendly. They are also very helpful. Thank you Uptown Station for proving that USPS are friendly. read more

Every time I come to this post office it takes forever to service customers. I does not matter if the line is short or long. Today it was only one attendant with red hair, African American, young and when I got to the line she refused to charge for the certified receipt and an envelope like they always do. So I had to form the line again. The older customer in the pic decided to cut the line and after complaining no one cared. Terrible terrible rude people at this post office. read more

Every time I come to this branch, the line is huge. I will avoid coming here moving forward