Came by to send over my friend's luggage that she left behind, I wanted to support a local business…read morevs a direct UPS/FedEx store front. Was greeted right away by Joe, very nice and helpful! And pricing wasn't super expensive as well for sending that over to my friend! He even had it placed in a shipping box as well! Great spot! Will return for any more items that need shipping!

Do not use their mailbox service. The address they gave me to use did not work with large mail…read moresystems. When I told them about it, I was given two other ways to list my address. Those didn't work either. They said they would call me when I received mail. It has been six months and no call. The yearly membership for the overpriced service should have a been a red flag. Maybe their packaging services are great, but the mailbox service is a scam.

I work for a consultant business in Boerne, and Parcel Express is my go to shipment provider. They…read morehave local, friendly, and knowledgeable employees that are able to get my reports, packages, and laboratory samples where they need to go QUICK! I certainly prefer to visit Parcel Express over the post office or UPS store any day of the week. Thanks for being a great service to the community.

This place is the best I have been coming here for years, freindly fast , and locally owned, and…read morealways have any supply I need

Wendy was AMAZING. SO NICE AND SO HELPFUL! I was getting my passport for the first time and she…read morehelped me with the entire process, making sure I had all my documents required, helping me fill out my money orders, she made sure I was okay with my photo she took and more. I was nervous about missing something and she made me feel at ease. I've never had such a wonderful experience at a USPS or anywhere similar before. Wendy is phenomenal, I wish there were more of her at other businesses!

Wendy is incredible. Each time I've been in it seems she's singlehandedly running the place yet…read moredespite likely being overwhelmed she still provides exceptional and friendly service to everyone who comes in. She truly goes above and beyond and deserves to be recognized for her outstanding efforts.

Stephen and a fellow coworker helped me get this together in record time! Gave me a Huge Mom Win!!!read more

Most the time service is exceptional! Went in today, and the lady was preoccupied with other tasks…read moreas the line grew larger! Finally another associate helped me, but service was lacking this trip!

Employees are knowledgeable and professional. They are also very helpful and diligent.read more

This post office has always been fast and has had great customer service! Last week I went feeding…read morea Christmas line and I got through the line about the same time. It took me to write the address on a box.

When I arrived, it felt pretty warm like their air condition had just broken down. The people that…read morework there had fans on them though and when I was working with them, the fans made it really nice and cool for them so that's good because they have to work there all day. I went to certify mail something and keep in mind that they don't help you complete the paperwork, you have to fill all of that out yourself before you go up to the counter. Try to do your homework before so you're not standing in line just to be told about the paperwork you need to do. You'll lose your place in line so that you can fill the paperwork out on one of the tables. If you want to certify mail something there's one piece of paperwork for that and if you want a return signature, that's an extra piece of paperwork that will get taped to your letter. Also, don't forget to bring the envelope that you want to send your letter in or you'll need to buy one from there. Altogether to mail a check locally it came out to around $11 dollars. It was worth it to me to not have to see the people the check was going to again. I don't know if there's a good time to go to this location because it seems to be busy no matter what time of day I've gone. So just go when you have time and roll the dice on how long you'll have to wait. With that said, even when I've been in a long line it's moved fairly quickly.

Now I understand the low review score. The majority of the employees here are incredible! They go…read moreabove and beyond. Surprisingly the supervisor Ruben Vela is absolutely HORRIBLE! I've had several issues over the years and he's the one person that refuses to right the mistakes his employees have made. He takes no responsibility for anything and instead puts the blame on his employees and customers. Also, don't count on your mail actually being held during your vacations, every single time I've put a hold on my mail- I've had to call from wherever I'm at and tell them to go pick up packages that they've delivered.

We had a box-full of stuff to send and the employee, Mike, worked quickly and efficiently to get us…read morein and out of there! He was very kind and upbeat, despite it being early in the morning. We haven't had such respectful and professional service from this location in a long time. Give this man a raise! Attaching these Betty White stickers he kindly sold to us. SO excited to finally have cute stamps!!

This post office locked themselves behind a residence gate. Despite boxes always being delivered in…read morethe mail box or at the gate just fine for years. They could not wait and ended up causing 2500 in gate damages. No note left of who did it. If it weren't for the Amazon boxes and a call to Amazon, the culprit would not have been known. Amazon stated they would have taken full responsibility if it were one of their drivers, but they looked at their computer and it was USPS that had delivered. When the resident went to go inquire on how to get their money for the repairs, the Post Master Georgia Hall didn't even want to deal with them. She thought by simply saying nothing and handing a number would suffice. Are they hiring criminals now? Hiding behind the federal government? Postal Offices should only employ veterans or homeowners so they understand the cost of how expensive homeownership is and not cause hardship on residents they service. There should have been compassion and a training moment for everyone in that office, but instead Ms. Hall was full of excuses and defending the criminal actions of a worker that knew they were in the wrong and perhaps told by a hire up to do just that, a team effort to destroy someone's property and say nothing in an attempt to get away with it and let the homeowner figure out how they were to come up with 2500 to fix the gate. They didn't even call the police department for assistance, so they knew they were in trouble. This is never ok from anyone and the professionalism of a Manager is in question of who trained her because that's no way to talk to a customer. Also, because the complaint was brought up, she threatened to stop delivering the residents mail. Poor management for sure. Precisely how a guilty party acts.

This is one of the closest Posts near me and I frequent this location. Today the lobby was full and…read morethey had 2 "tellers" open. Everything was going about post office pace when one of the tellers closed their window lunch in hand. I get it, short staffed, someone called in sick, who knows. It would have been helpful to have a plan B during these busy times. On the bright side, the lobby is well stocked with packaging, cards, envelopes and just about anything you forgot to bring. The do have a self-serve kiosk outside the main lobby and plenty of mail boxes should you need one. 3 stars is generous considering the customer service today. Tomorrow is another day USPS De Zavala

Randy and Alex were super helpful. I was trying to find a box to ship my Christmas present and…read moreRandy went out of his way to find me one.

Juliana is the best! She is so kind and upbeat. The nicest Post Office Worker I've ever met…read more My husband and I regularly go to the post office, and sometimes ship out 100+ packages, she has never made us feel like an inconvenience. She has always been extremely helpful. We've had past experiences with post office employees at other locations, who were rude, mishandled our packages, and made comments etc. Juliana makes this Post Office worth going to. Always happy to see her.

I had an extremely disappointing experience at this post office. The customer service was some of…read morethe worst I have encountered. The employee who assisted me, Dorothy P, was rude, dismissive, and acted as though helping customers was an inconvenience. Rather than being courteous and professional, she came across as impatient and unfriendly throughout the entire interaction. I understand that everyone has difficult days, but customers should still be treated with basic respect. This experience left me feeling unwelcome and frustrated. I expect much better service from a public institution, and I hope management addresses the lack of professionalism and customer care displayed during my visit.

How this is a Gov ran post offices shocks me with how little effort the emoloyees give…read moreNo one answers the phone, everyone there is clueless on your problems, and honestly, I just wish I could work there to get that sweet pension and government dime without having to do my job like these employees!

I have recently had 3 packages go missing, tracking says they were delivered however I received no…read morepackages. When I attempt to call the post office no one answers the phone, I have tried to call them 5 times. The neighborhood reside in has missing packages on a weekly basis. Horrible service from this post office.