This UPS store is fast, friendly and efficient! From packing and shipping packages to Amazon…read morereturns, I've always had a pleasant experience. Even if there's a line, it moves quick and the staff is always very friendly!

We had an antique table to ship from RI to Minnesota. Aurelia and staff went above and beyond to…read morepackage our table and it arrived in top condition. Excellent, outstanding service. Thank you!

Super professional and courteous company helped me ship a family heirloom table and bedroom vanity…read morewith big mirror from my folks home on Cape Cod to me in LA. Everything arrived in pristine condition. This was such a breeze and now I can keep the memory of many family moments with me in my own home. It was also surprisingly affordable.

We shipped an antique grandfather clock across the country to California. The clock was delivered…read moresafe and sound. Thanks to Craters and Freighters of RI for an excellent and professional packing job. Even the delivery man remarked that the crates were not damaged and in great condition for a X-country trip. Great job, hassle free!

There is ALWAYS a very long line here, never more than 1 employee working at any given time. There…read moreis no sense of urgency or pride in one's work either. The parking lot is small and poorly set up.

I have never left a bad review for a business, but the service in this office made me feel…read moreextremely uncomfortable and I need to share my experience. I ordered $50 worth of macarons for my sister's birthday and they were scheduled to be delivered to me on a Saturday(according to the tracking number). The shipping is only supposed to take 2-3 days and this was day 2 so I needed it that day or else the macarons would go bad. I'm cooking my lunch at 12:30 when I get a text from USPS saying the delivery date was changed to Monday and the package was dropped off at this office. They close at 1 on Saturdays and aren't open on Sundays so I decided to stop cooking and drive over to pick it up. I get into the office and have both my license and passport ready to verify my identity and explain to the lady at the front desk my situation. Both ladies at the desk were very kind. She told me to write the tracking number and my address on a piece of paper and she was going to have someone come out from the back to take the paper and look for it. After a few minutes this guy comes out from the back and the conversation goes like this: Me: "Hi, I have a package that was supposed to be delivered to my house today but I got a notification from USPS saying the delivery date just changed. The package has perishables in it and you aren't open tomorrow so I wanted to pick it up here." Guy: "What do you mean the delivery date got changed? We only do pickups for express packages." Me: "I'm not sure if this is an express package or not. It's only been 2 days so there's a chance it might be. Can you take a look?" *goes to hand him the paper the lady at the front desk asked me to give him and he won't even touch it* Guy: "We only do pickups for express packages." Me: *my arm now extended across the counter looking like a fool trying to hand him the paper* "Are you able to just check? There's perishables in the package and they're going to go bad if I can't pick it up today." Guy: "When does the tracking number say it arrived here?" Me: "Within the last hour" Guy: "No, we only do pickups for express packages" Me: "Is there any way at all I can pick this up? I have all the proper identification and I know it hasn't been loaded on to a different truck yet because it just arrived here under an hour ago" Guy: "No." I left the office empty handed knowing my sister's gift was going to go bad and there was nothing I could do about it all because the guy didn't want to look for the package. This was one of the worst customer service experiences I've ever had.

This UPS Store has finally moved and upgraded its store location. The new location now is triple…read morethe size it once was. It's still in the same plaza it's just in the rear of the plaza (to the left of the Edible Arrangements store). Because of the recent move they now have a larger parking lot (which was previously a hassle at the last location), double the PO boxes, supplies that customers can purchase, and the staff now have a larger space to work in. Overall this a great improvement for both customers and the employees.

I was at UPS the other day to return a package. The woman who waited on me whose name is Meghan was…read morefantastic. So helpful. People complain all the time, but when someone is good , I feel as though you should comment. Thank you Meghan for your excellent service. We will be back.

A staff member said FU to me after I disputed "bullshit" over illegal paperwork they filed for…read morea post office box I never got mail for. Another staff member had a bad attitude too over problems I had and blamed the post office for non delivery. They lied to me that I didn't need a name before a PO Box. Local postmaster told me under Home Land security rules you can no longer use just a PO Box in the address section. Stay away!

Their weight scales are over 1lb higher than actual. Actual weight of box was measured at the…read moreFranklin, MA post office at 10.1lb. Postal Center weight was 11.2lb. Not sure why such a large descrepancy between the two. I also checked it at home using a food scale and it was 10.14lb. Point being, it does affect the price to ship. This isn't the first time this has happened.

This USED to be a great place to get copies made, ship packages, etc., etc. There was a clerk…read morenamed Pattie who worked there, & She was always "on top" of everything. Unfortunately for Me, Pattie retired, & this business evidently is now under new ownership & has REALLY gone DOWNHILL fast. I recently bought a couple of vintage auto parts on eBay. Sadly, they wouldn't fit, necessitating My returning them for a refund. eBay emailed Me a "QR code". When I saw "FedEx" listed as the carrier I needed to use to ship the parts back I cringed, since anything & everything remotely related to this pitiful "carrier" always seems to end up complicated, a huge hassle, & a gigantic nightmare. Having no other viable options at the moment, I grudgingly drove to the "Postal Center" so they could scan the QR code, print a label, & ship the package out for Me. Well, FedEx "came through" for Me once again, right on cue. The "clerk" on duty matter-of-factly informed Me that the Postal Center is "no longer scanning FedEx QR codes". I really thought She was kidding! They advertise themselves as a "full service center", are considered a FedEx drop-off location, & they can't/won't scan QR codes? Preposterous!!!!! A wasted trip, & in case this clerk hasn't noticed, gas prices (like FedEx rates), are in the stratosphere. She could care less. This "clerk" was about as useless as power windows in a submarine. No apologies, no recommendation(s) of what My options are, etc. I asked Her WHY they won't scan QR codes She informed Me that "We don't have the necessary equipment to scan QR codes". REALLY??? I suggested that it might be good business practice for Them to INVEST in a scanning machine, seeing that They're supposedly a "FedEx full-service location". DUH!!! That suggestion also fell on deaf ears. I informed Her that I was finished doing any business with "The Postal Center"...She could care less about this also. Quite the "attitude"! On My own, I searched the internet & quickly found that Walgreens in Millbury handles the shipping of FedEx packages. I called Them & when I told the clerk the story about The Postal Center not being able to scan FedEx QR codes, She too thought I was joking!!! She had never heard of anything so ridiculous! So, I drove to Millbury. She (Karen) was very nice & helpful (unlike the DUDS at The Postal Center!!) Within 3 minutes She had the QR code scanned, the shipping label affixed, & the package was on its way! Now THAT's the way to do business!!! So whatever You do, DON'T EVEN CONSIDER using The Postal Center for anything since They're as useless as FedEx, I'm spreading the word far & wide, with the hopes that this pitiful excuse for a "business" will go the route of "Spirit Airlines", along with FedEx, and cease to exist. We MISS YOU, Pattie!!!!

Don't use their self service kiosk unless you want to end up with a lost package that "they assume…read moreno responsibility for". I'll take my business elsewhere

Disappointing experience…read more I went around 11am on 06/23/2023, there was one FedEx employee helping a customer and another on their phone towards the side. The one on the phone eventually came over, I just wanted to drop a package off and get a receipt. Instead of helping me, they just pointed me to some 'self-scan' kiosk - I stated, can't you just scan it here? They replied I can scan it over there, pointing to the kiosk. I'll pass on using this FedEx location again, more concerned with their phone then taking 15 seconds to scan my package.

Talk about going above and beyond. Both ladies, one named Andrea, were absolutely so helpful to me!…read moreThey really were what customer service truly is! I walked out of that building confident that my packages were in good hands.

I just had a very heavy shed delivered to my home by Old Dominion out of RI. Paul our delivery guy…read morewas really wonderful. He called in advance and told me he was ready to deliver and could be there shortly, but was willing to wait if I needed the half hour window to get ready for him to arrive. He stayed smiling through the whole tedious process of getting the large boxes for the shed off the deck of his truck. He did it carefully as to not damage any of the packages. He never seemed aggravated or annoyed. He was patient and made small talk as he worked as he had purchased the same shed in the past. I was worried moving the delivery to the side of the house would be met with annoyance by whoever delivered the shed, but not Paul. He had a can-do attitude all the way through even though the poor guy was breaking a sweat in the humid MA summer heat with my 700lb shed. It's rare these days to find people who put their best face forward when they go to work. This was one of those guys. Because of him I feel very positive about OD freight-line and the people they choose to hire. I felt extremely satisfied. Thanks so much Paul and Old Dominion!

I will never ship anything here again, the customer service is really bad, they will never reply…read moreand you don't know where you item is after a month. Don't recommend!!!!

We will never use this company again and we strongly recommend that you also never use them unless…read moreyou feel it is right for you to pay for damage that they cause to your vehicle. the auctions gate release stated NO damage on the vehicle but when it arrived at our dealership the damage was extensive to the front bumper and passengers side front fender/ passenger door. they said to get a quote of which we did and they asked that it not go through their Ins company due to the deductable being about the same cost as the damage, we told the trucker that we would not be paying the $400 to them that we had agreed to pay for the shipping of the car and they agreed that it was ok. And now they dispute the damage and state it was on the vehicle when it left the auction..Gate passes do not lie Just this trucking company. stay away!!!!!! P.S we have not finished yet, we will get our car fixed at your cost... this is not going away.....