Not being able to talk to a live person is pretty irritating! I should not have to call an…read moreautomatic system in hopes it helps. Because it does NOT! I dont understand why its so hard to talk to someone.

Bad service. Hours are impossible for out of town workers. Wish there were other optionsread more

My passport had an error in it so I filled out paperwork and went to this post office to get…read moreanother picture. Walk ins are available at this location from 1-2pm so I arrived at 1:20. There was a long line and only one person doing anything passport related. As I stood in line she saw I had a passport and promptly told me she didn't have time to take anymore passport pictures. It was 1:30pm at this point. I explained walk in service was from 1-2pm but she said too many people were ahead of me and she didn't have time. She also acted as if I was a bother to her. It was apparent she wasn't going to help me after I tried to reason with her so I wound up leaving without getting helped. It was hard for me to get there at all due to some difficulties I have and to be treated like that only reaffirms my lack of faith in the USPS.

The Waukee US Postal Service employees are always kind and helpful. They are patient with…read morecustomers, yet work quickly so the lines move swiftly.

Quick and Friendly Service. Never had issues with this post office. It was also very expedient…read morefor Passport processing.

This team rocks it. Quick service and great attitudes. Always love coming in…read more Thanks!!

9/5/23- three of the four boxes had broken items in them. I am now having a hard time trying to get…read morethe insurance money. They were antiques, but I did not get extra insurance because we wrapped everything so well. The Postal Service is just giving me a hard time collecting $300 for a total of three broken antique pieces. Quick friendly service. We stopped by to mail some packages. No line and it was quick.

I tried to call but the phone system works like the government - barely - so hopefully Sherman sees…read morethis. I went in because my Informed Delivery email listed a check amongst other things and the only thing that wasn't delivered was the check marked PAYMENT ENCLOSED. My neighborhood has this silly mailman that just delivers things however he feels and we are constantly talking to each other to get our things to the correct owner. I went into the post office to address the missing check and spoke to Sherman behind the counter. He was attentive and thoughtful, and told me he'd get to the bottom of it. When I got home, Cheech was at the mailbox and my check had arrived! 3 delivery days later. So thank you Sherman! I appreciate your concern.

Great! Tho gyt it would take forever, it didn't. Friendly staff. Got the job done. Would definitely…read moreuse this one next time, before others.

Not much really for me to review here. I go pick up my parents mail when they're out of town. I…read morewalk in and walk back out. It's clean and devoid of clutter. They have a community bulletin board and a recycling bin right there. You don't even have to take your junk mail home with you. They have a mail box drive through out front. You can get your passports done here.

Made apt online for pm to get passport done. show up here and they are closed until 1:30 for lunch…read more but says they are open online

There is an awesome person who works here, also works Saturdays and she ROCKS and is exemplary in…read moreher job. The place is clean, they do a great job of keeping the line moving. I've been there a lot lately to pick up mail. They have street parking. Marcy'sDinerTantrumScale 5/5- NoScreamingKids. Older building but well kept.

This post office is absolutely terrible at handling Express Mail. They do not care, they do not…read moretake responsibility, and they do not do their jobs. My urgent Express package with important documents got delayed, and instead of helping, they kept deflecting, ignoring, and passing the problem to other offices. Zero urgency, zero accountability, and zero competence. If your mail actually matters, avoid this place.

I recently moved into the area & needed unpacking help. Amara came to my recue in assisting with…read moreunloading the truck. Polite & effective. Thankful mover.

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