We had to wait for more than 15 minutes. I got a coupon from there website for $8.00 a day.When I went to check out there was a lot of confusion. We were on the lot for 50 hours 2 days and 2 hours. I told and showed the cashier my coupon.Between being on the phone and talking to the supervisor I guess she didn't see it. I was told it would be $45.38.I asked about the $8.00 dollars a day that was in the coupon and she told me I would have to show her the coupon. After I showed her the coupon, I was charged $25.32, 8 dollars a day and $7.50 for two hours (almost the rate for a whole day) THE REST IN TAXES. WHAT A RIPOFF! read more

everything is well and good until you have to wait 30 minutes on a friday at the airport...this happens frequently. I saw 10+ yellow busses and at least that many red kwik park busses go by before there was a line of 50 people deep waiting for a US Park bus. I'm done with US park. read more

Saddens me to write this, but waiting for 25 minutes to pay and leave the lot is totally unacceptable. They seem to have implemented a reservation system that requires people to hand the cashier their phones. Also, every transaction required paperwork time between cars. After flying 12 hours from overseas, this is a big FU to customers. I guess I need to switch after 25 years being a customer. read more

Special thanks to the driver who named Catherine (not sure if I put it right ). I missed three vans and waited for almost 10 minutes after I parked my car. My flight was in 30 min so I had to stop one of the empty van passing me, and Catherine agreed to take me as the only passenger to the Airport. I made to the gate o time (in fact the flight was one and half hours delayed, but that's another story ). Thank you again! Suggestion: please mark lot H more explicitly. I am pretty sure there is no sign for lot H when I pass the first crossing. I have parked in lot I instead of H for three times. read more

This was my first time having to use an off-site parking facility so I wasn't sure what to expect. I was in town for business with a quick turn-around and a flight leaving at 5am. Since the car rental business wasn't open that early, I was instructed to drop my rental off here. As soon as I pulled up, before I could read any of the signs on the side of the booth, the woman in the both asked, "Airline?" and instructed me to park in front of a shuttle that was already down one of the isles, waiting. I pulled into a parking space, unloaded my luggage and loaded me own luggage on the shuttle. The driver of the shuttle asked me for series of paperwork that I should've been given at the front gate but wasn't. After standing there silent as she and the woman at the front gate yelled at each other over their hand held radios, the shuttle finally left but not before the shuttle driver snatched my rental keys out of my hands. We arrived at DTW after about a 5 minute drive and I was so ready to exit that shuttle. All passengers had to unload their own luggage without the driver even offering to help. I get it, its 3 in the morning but at least pretend you want to be at work especially when you're in the business of customer service. Oh well. read more

The staff I interacted with were the reason the experience went smooth. When I came back and paid the lady in the booth she couldn't have been nicer. Great experience & lot was well secured. Felt safe parking there. read more

Waited 20 minutes for shuttle to pick us up at airport. Then we waited 25 minutes to get out of the parking lot. If you made a reservation you have to print it for when you check out or it takes forever! Archaic system. read more

My most recent trip was my first time using US Park and I'll definitely go back to them when I need to park at DTW. Clean, friendly and fast service -- and it was so nice that they came right to my car for pick up/drop off. There were back-to-back shuttles waiting at the airport for pickups and I waited less than 1 minute to get picked up from my car on the way there. I also happened to have car troubles as I was leaving the lot and all of the ladies were so sweet and helpful. They picked me up to wait for my tow truck and ride, offered me coffee and a comfy place to sit too. It made a very stressful situation so much better! Their wonderful customer service is definitely worth parking off-airport and its cost effective (I was able to show her the coupon on my phone for the discount)! read more

The process of picking up and dropping off passengers needs to be greatly improved. And how to manage shuttle frequency. I often wait 30+ minutes on Sunday night and today, I had to wait more than 20 min standing in the middle of their lot and missed my flight. read more

Shuttle service and parking are well organized. Prizing is just ok with coupon. Shuttle drivers do not help with luggage. Seat belts in shuttle all are unusable because they are stuck under the seats. I'm still glad US Park is there. read more

I have been using this offsite airport parking since late 1980s, ever since my U Michigan professor buddy introduced me to it (run by women entirely) but in my humble opinion deserves every star rating. They are very helpful, pick you up and drop you off, and also have a coupon, are cheaper than the main airport parking, huge lot, very organized. As a service I think others should emulate their practices and customer approach. read more

US Park - Parking lot E - Parking Near Me - Romulus, Michigan

I have been using us park for about a year. It was ok when i started parking there but it has done nothing but go down hill. You sit on the shuttle most of the time for over 20 min before leaving lot. They send you to a aisle with no shuttle and forget to send one, had to call more than once. You wait long time for pick up. You will see 2 or 3 of the other companies shuttles before you will see one us park. I had the rudest driver. Bev C this morning that was the final straw. I will drive out of my way to park anywhere else. read more

The worst. Stood waiting in the cold for 1 1/2 hours. The drivers do not help with luggage like other places do. Now she doesn't know the row she is driving in. Beyond horrible read more

I park here almost every other week when I travel for work. It is really convenient and the price is good. They have a rewards program and that is great but I wish you could redeem more than 1 free day at a time. Then it would be 5 Stars! read more

I was disappointed to find out that the drivers do not help you with your luggage. I am used to the rental car bus drivers, who are very friendly and help me with my bag. Both of my US Park drivers were a bit grumpy. I thought the tip box was a bit presumptuous. Tips are for service above and beyond, IMO. On the plus side, didn't have to wait long at all for pick up at car or at terminal. read more

Eventually......they showed up. We waited and waited at DTW. Other shuttle services showed up over 10 times as we waited....still no shuttle. I can see why people avoid airport shuttle services. We called and we were told 8 shuttles were on their way...still nothing. Next time, I'll take a Lyft for less money and better service. read more

this was my wife and I first time flying, and US Park made it an easy and worry free experience for us. The shuttle was there when we needed to get ride back to our car we didn't have to call anyone, also our car was safe and in the same good condition as we left it. well secured too. read more

US Park is EXCELLENT!! I had accidentally left my back window OPEN, and when I returned to my car there was a piece of plastic taped to the window covering it - and NOTHING from my car was taken!!! I was amazed and so grateful I didn't return to a potentially flooded back seat. I will never park anywhere else! read more

I have used US Park many times. On my last visit July 3-6, I arrived back to my car to find plastic sheeting covering my back window. Initially I thought that someone had broken into my car, but upon close inspection, I realized that I had left the window halfway open when I left it, and the manager of the lot had covered it so my car wouldn't be soaked from rain when I returned!! I am so grateful, and awed by the thoughtfulness of this gesture. I will from now on always use US Park. Thank you!! read more

Last week I had t wait almost 10 minutes for someone to pick me up, they send me to a row that was full , I went to the next row and the drivers drove right by me, because they we not instructed to pick us up. we had to call them( good thing I had my phone) then they right done the wrong row on the ticket. They drop me off three rows away, I had to walk to my car. This place acts like they are doing you a favor. Avoid if possible. read more

Do not park here if you want to get to the airport in any reasonable time. They left a couple other guys an me standing in the cold wind waiting for a shuttle for about 35 minutes. If my flight wouldn't have had a last minute delay, I'd have missed it. They do not have enough shuttles on call. Next time, I will go to Quick Park. read more

This is 3rd consecutive time we parked at US Park where they had one bus while Quik Park an Airlines Parking had several. Whats going on with these guys? Used to have the most buses...not parking here anymore, sorry US Park...once, even twice can be just bad timing, but 3 strikes and you are out read more

Thank you US Park. We have always had courteous service but on Saturday we left a tote bag filled with souvenirs, expensive electronics and a variety of personal items on the shuttle bus. The staff located the bag and called to let us know they found it today! Their professionalism, honesty and great customer service is much appreciated. read more

Literally the worst customer care I have ever experienced. The drivers are nice but the people working the phones are horrible. We waited fore 20 minutes before only one shuttle that could fit 25 people showed up for 150 people. After multiple people called to ask for more shuttles the lady yelled at the customers and hung up. I hope the management talks to their employees and teaches them the importance of being respectful to customers. Next time I'm going to Qwik Park. read more

I have used U S Park for years and I love them. Today I stepped out of the airport and saw the shuttle a long ways down the sidewalk. I thought it would pull away before I could walk there, but I held up my pink parking pass, waved at the driver, and she waited for me!!! Thank you driver! She waited to make sure my car started, and I appreciated it read more

OK, so I admit that this was my first offsite parking experience at DTW. The most that I ventured out was to the Green lot. I was going to park my car at the Blue lot since I hated the idea of an extra step to getting my car, but I have to say that I changed my mind. For those newbies who don't know what to expect, you pull up and the attendant tells you where to go. Then, you park and a van will come pick you up at your car. They give you a ticket that has your parking spot on it for you to give to your return driver to locate your car. When you come back, you go to the same spot that you were dropped off and they will take you back. It is actually a lot easier than parking in the Blue lot. I didn't have to walk around to find my car. I didn't even have to wait at all. I was impressed. Despite of the one star reviews, I say to give it a try. I only been here once but both drivers were professional and pleasant. One driver even drove me back to my car before my departure flight because I left my phone in the car amid the rush. PS. make an online reservation to save $1 a day (it will be $10/day), You can go in person, but it will be $11/day. For AAA members, don't make an online reservation. To get the discount, show your AAA id on the way out and it will cost $9/day. I am a convert. read more

Easy pickup to and from the airport. It was way easier than I was expecting. I'd definitely use them again. Reserve and pay online to save a little money. read more

Service horrible today. Waited in the cold by my car and buses passes by completely ignoring us. When I called and complained got an attitude and no apology. The girl working the gate seemed confused and clueless on how this works. I've been coming to this lot for years and never had an issue until today. read more

Editing my review to reflect the quality of the customer service in addressing my concerns, also this parking lot is a very convenient and a reasonably priced place to park near the airport. Highly recommend US Park. read more

After a long business trip, all you want to do is go home and see your family. US park has over packed themselves during spring break and has cars in the aisles to pack the lot. After I was dropped at my car on a rainy night, I discovered there is a car parked too close behind me and I can't back out. The driver that dropped me should have noticed this as she dropped me off. Now, I'm sitting in my car waiting for the "valet team" to come move the car behind me delaying my exit so I can go home and see my kids before bed. #soannoying read more

Driver so rude! Attendent told me to park in row I and I kid you not there was only 1 spot and the car next to me parked so bad so I pulled through. Black driver lady opened the door and said I NEED TO PARK IN I NOT H and I'm like?? The car parked really bad I don't want to park there. She stared at me, rolled her eyes and then closed the door. Like okay?? I'm sorry I drive a car I care about?? So rude. She didn't say a word when I got on the bus and I know she was talking shit because I saw her hands go up like she was fed up. If she put her name plate up I'd put her on blast read more

US Park is reliable, and I love getting picked up and dropped off at my car, as opposed to walking forever through the airport parking garage. Here's what to do: 1. Go to their website (http://www.us-park.com) and print out the coupon. 2. Pull up to the booth, grab the ticket, and tell them your airline. They'll tell you the lane to park in. 3. Park, and then the shuttle will pull up to your car. It might pick up some other folks nearby too. 4. Tell the driver your airline, and take the pink sheet containing your car's location. 5. Ride the shuttle to your terminal and tip your driver. 6. When you get back from your trip, go back to the same spot at the airport. Soon enough, a shuttle will arrive (if it isn't already there). Give them the pink sheet. 7. Ride the shuttle back to the lot. 8. Get dropped off at your car and tip your driver. Load your luggage and then start your car. The driver always makes sure that your car will start before driving off. 9. Drive up to the booth and give them your ticket and coupon. The cashiers are always so friendly and nice. It's always a warm welcome home! read more

Park here every time we fly. Quick service to the airport everyone. Theres Always a bus waiting for us when we get off the plane too!

Shuttles run constantly, rarely do I find myself waiting after I park and after I exit the terminal. Close proximity to the airport and reasonable prices, especially if you take advantage of their always running coupons/specials. read more

This company has disappointed me two individual times. When being taken to the terminal you will have to circle the lot for at least 10 min before leaving so don't use this company when running late. When being picked up from the terminal, numerous other shuttles pass from other companies before 1 shuttle from this company arrives. They get 2 stars because my car was still where I left it and I didn't miss my flight. I'm choosing another company next time. read more

Great experience. My dad swore by this place and he told me to park here for our recent trip. We were traveling with an infant (4 months old) and I called in advance to make sure this was ok for the bus, the woman on the phone let me know it was all good. I ended up dropping them off at the terminal prior to parking, so I only had to park and grab my carry on. That's a piece of advice I'd recommend. If you have other people in your party - leave an extra 20 minutes and drop everyone off at the terminal, it's 10 minutes to get back to the parking lot and another 10-15 minutes to get back to the terminal after you park. It might not be possible for everyone, but it worked out great for us. The parking lot is very secure, and you get to sit in your warm car and a shuttle comes directly to your car to pick you up. The shuttle driver was VERY friendly and courteous. Pickup shuttle to return to my car at the end of our trip took a little longer than I expected (roughly 15 minutes) but they run the shuttles consistently so I'd say if you're lucky you'll catch one right away, but the longest you can expect to wait is 15 minutes. To top it all off - I was not expecting this (because after a week in Florida and a traveling since 7am) they drop you off right at your car! No more wandering around a lot aimlessly looking for your car or trying to remember your color / section. Just hand your ticket to your bus driver and she took me directly to my car. Overall this was an excellent alternative to the ridiculously expensive on-airport parking. US Park realizes they're not the closest parking lot, so they go above and beyond to make up for that by providing top-notch service. US Park is the only place I will park when traveling from DTW. read more

So many disappointments it's hard to know where to begin. Over charged, rounds up to the next day, slow shuttle service waited about 15 minutes for shuttle to pick up, then took another half hour to get me to my car. Had to wait in a 10 car line to get out, as they didn't have enough exit lanes open and didn't want to hear that I was a little upset. read more

Not enough buses when they need them. Why I use them is a mystery. Must break habit of using lousy service and switch to the other parking companies that have multiple buses passing as I wait. read more

I Have used US Park for at least 15 years. Their service has taken a steep decline over the past year and I have cut them some slack due to the pandemic. Yesterday is the LAST time that I will ever use them. It took me two hours to get a shuttle to my car last night. There were literally hundreds of people waiting for the US Park shuttle at the Delta terminal. They had two rotating shuttles while every other parking company had four -five shuttles in a constant flow. I along with many others tried to call US Park. They claimed that they had 6 or 7 shuttles operating and that traffic was bad around the airport. It was a complete lie. People around me were calling Uber to get to theirs cars. Luckily I made friends and we all agreed to have one driver from each group hop on a bus and then go back to get the rest of our passengers. It's unacceptable. And to add salt to the wound, I printed a coupon for $11 parking on 4/6/22. When I went to pay, I was told that they raised the prices and that my coupon was no longer valid. The clerk said that the prices changed 04/01/22 but that the website hadn't been updated yet. read more

Safe, reliable place to park. Been parking here as long as I can remember. On one occasion I overpaid by $20. US Park sent me a check in the mail immediately. read more