I checked in recently with my Mom to update her Direct Deposit information and we were really…read moreimpressed by how well this Office is run! The Room was well lit and properly staffed and the Security Guard was fully in his role as the first point of contact being assertively welcoming, inviting, and showing us how to proceed using the smart and efficient high tech systems. The waiting area was clean, comfortable, and spacious and there were large screens keeping everyone updated with their place in line and which window to go to. The lady who helped my Mom was very professional and organized! She helped us update Mom's direct deposit info as requested and reassured is the reissued checks were on the way. We recieved the direct deposit yesterday and are so grateful for the staff for making the process very easy and pleasant! Thank you to the Ontario Office Team for being on top of your operational excellence, we appreciate you so much!

So I came into this office and the security guard straight up told me that he is not going to…read moreanswer my question. I wanted to show him the letter and he said no to us twice. The security guard turned around and proactively asked the guy sitting next to us to see if he needed help. Before us, he was patiently asking a question from another African American lady. Wth! He really makes me think that they are doing racial profiling. Part ii, after waiting for one hour, we left the office. I called the SSA number and was told that the wait time was going to be 120 plus minutes. Since I only have today off. I searched around and found a place to upload docs. Meanwhile, I am still waiting for a call back from SSA.

Hello, Victoria from the calworks office in the back is…read moreJust completely rude to the customers coming in here asking for Help , I have no clue why this woman is even allowed to work here , complete disregard to the people Coming in , she has no common courtesy for any folks just rejecting people and sending them away , it has been a total bad experience working with her , the managers and supervisors should reconsider her working in this type of place .

They suck. I been here 4 times and they have an attitude when they talk to you. The social workers…read moreact like if they are giving you the help out of their pocket

I had an appointment for 9:30, came in at 9:10. I checked if…read morethere was any global entry interviews in Ontario airport on Thursday, and more or less, the entire next week was free. I chose Sunday because it was the least traffic day. Parking: free if you're here under 31 minutes, I believe? Scan in, scan out-- lot was practically empty I got here really early but no wait-- the lady at the counter asked me for my passport, buzzed the door, then a security officer waved me to room #1. In there, it was a brief interview with a few questions and he just checked my driver licenses + passport, took a picture, and did my fingerprints. Took under 3 minutes for everything. I also didn't need to print out the sheet (if you do the Global Entry interview, it says print out this sheet and I did), but you actually don't need it unless your records don't come up with your passport info, which is unlikely. Everyone was really nice + it was super fast and efficient; clean facility too. Would highly recommend.

The easiest and most painfree experience with the government I ever had. Parking is free for 30…read moreminutes; you'll only be there for less than 10 for waiting and for your interview. I'm glad to have a quiet airport to make this appointment! The work to get to LAX sounds like too much.

If you have to come here for question or to process your paperwork or appt for interview with any…read moreAgents, make sure you prepare to wait awhile. Mr.Zamora came out to HELPED just to move the process this Morning. Cause to much noise or people need some help, understand how the way it works or system here. He even called out loud peoples numbers & direct were to go. Even assisted me since I had to go to the restroom, since he was busy @the time I need to go to the Ladies restroom. I end up asking one of the youngman at the front one of the Clerk. If he was able to let who ever the agent that will call my number, I just went to the restroom. I was just washing my hands heard my number called. Rush back & check with the clerk. He inform me your number was called, I put you back in the system. I felt did he take me out & now put me back in the system again? Like BACK of the line AGAIN? Start wait all over AGAIN? I waited over hour now wait another? I waited 10 min pass, seen Mr. Zamora I had to asked if he can check for me if I was put back to the system, start wait all over AGAIN? He told me my number was called. I told him needed to used the restroom and just heard my number called rush back. Just need to know if I have to wait for another hour or 2 since full house already. I need to know. He went to check for me Thank God I asked, cause he informed Ms Barrios. She called me in and ask what I was therefore. She was so nice,helpful & very professional. She answers all my question & some things she was not sure she approach another colleague who specialized on that program. And got answers to them. Highly RESPECT her doing so. I was BLESS to have met these two. Employees. Mr. Zamora & Ms.Barrios had care and Compassion in what they do compare to some Agents, didn't care at all. Gave a HIGH RESPECT and Review for Mr. Zamora & Ms.Barrios THANX Again for Caring!) P.S. Whoever the SMART management that was responsible & thought of putting the Solar Panel You "ROCK"!) Excellent for Energy's efficient & utilized Shade @ parking lot ;)

Unhelpful reps they told my father/ mother are approved then they take it away making it impossible…read morefor them to afford their medications and surgery/ treatments one has liver issues and the other a stroke. It's not professional to lie to elderly/ disabled just to get them out of your office. They are still trying to get approved again after 2 months of no medical attention. I hope you know the harm you cause. They have visited many times in these months waiting in the long lines only to be lied to every single time.

Very respect the elderly, nice and friendly to everyone, followed federal's guidance. (Our Last…read morevisit at place in Santa ana, workers gave us a nightmare). Especially Riguane, (sorry if i spelled her name wrong), she gave me peaceful feeling when talked over phone and met her in person. Her character was incredible (excellent!!!) and we love her. Two thumbs up for Brea social security center.

I was on hold for over a half an hour and that ridiculous music they play that drives you bonkers…read morekept playing getting louder and louder Played relentlessly. I call on another phone to find out they closed. Why would any human being that's normal be working here? I have the answer.

It has been a couple years now since household hazardous waste collection has moved into the new…read morePublic Works center on Lion and even though the old location was much closer to my house, this new facility is much better for everyone involved - volunteers and residents alike. A lot of cities in the IE have hazardous waste collection only once a month, or even once a quarter, but we are fortunate in Rancho to have collection every Saturday from 8am to noon (minus Saturdays of a holiday weekend). They take a wide variety of hazardous waste including electronics waste including monitors and TVs, pesticides, chemicals, fluorescent bulbs, batteries, motor oil, anti-freeze, brake fluid, paint, and more. Their website says they don't take tires or medical waste/sharps (though all RC fire stations have free medical sharps collection). This new location is in a permanent building, instead of sealand containers, and has a huge covered portico to keep it shady in the summer and dry in the winter. Everything is always well organized to get in and out fast. You may need to provide proof of residency, I usually have my water or trash bill with me that shows the address, just in case. Here is a link to the HHW website: http://www.cityofrc.us/cityhall/engineering/env/hhwfacility.asp

I think we can all agree that we need to do our parts to make sure that our landfills are being…read morefilled with hazardous crap, which makes me appreciate this place all the more. You can always count on this place being open every Saturday, except for major holidays. Located on 9th Street between Hellman and Vineyard, you go south on Lion St. until it dead ends at their building. You go into their driveway and follow the path to left which will ultimately lead you to the drop off point. You fill out the paperwork, and the guys will unload your items. I have dropped off old batteries, monitors and other electronic devices. The city has made hazardous waste disposal a no-brainer. Great job, Rancho!

I am new to the city, when I called the building department I spoke to representative Lorenzo and I…read moremust say, his customer service was phenomenal!! He was detailed, understanding and helpful! I said "you are my guy every time I call now!"

In the recent days with these winds, we have had a few of our street trees fall. We made a call to…read morethe city, to let them know and they came right away. They understood how critical the situation was since it fell on a power wire and there was debris all over. I was very impressed on how fast they moved. Thank you, City of Ontario !

Government workers are literally incompetent. As well as the security guards when they want to…read moreanswer the question you have for social security workers! I had went a month in advance to go ask some questions. Security didn't let me in just to ask a simple question. Said you need appointment and gave me a paper to call. Also, a form to request a copy of a ss card for a minor. I called to get appointment for a copy of a minor ss card. I ask what do I need to request them. The person tells me the usual identification for a minor(passport, school ID, vaccines and birth certificate together). Not once said that there is a criteria for the ages. 0-4 you can use this and 4 and up you can only use this. Also, all documents that is medical has to be notarized and signed by a doctor. Today is my appointment. What a slap in the face I get when I show up with the documentation that the person on the phone TOLD ME!!!! Person at the window like huh. Yeah, none of this is correct and gives me a paper and tells me this and that. He asks for a iehp card. Only card from iehp is insurance card. On the paper it says they can take that so why did he ask for it, huh? Something else about it can't be issued more than four years!!!!!!! Side note. When the conversation is all done. He said he can help me all the way until 4pm. I told him I'll be back in 20mins. I don't live far. I get back he isn't at his desk but a lady. I let the lady know if she can notify the person that sitting there that I'm back. Nothing. Waited 40min seen people go to his window to be helped.

2nd time I've been to this office in the last 6 months.... the employees here are courteous &…read morehelpful... most of the reviews Ive read on here are not at all what I experienced... They do have a mail drop off at this location.... it is inside the building.... The officers will direct you at the front-door.... The officers are friendly and accommodating.......but need to do their job.... Thank goodness the employees here were available to help me out once again.... Thank you!!!

very polite in this office and sufficient.the workers were very helpful and professional.read more

Never answer their line! I've called multiple times this week and NOTHING. At least set up your…read morevoicemail!!

Came to this office to fix some stuff for my mom. I do have to say make an appointment. It makes…read morethings faster. I went on a Friday midday and there was hardly anyone there. Not sure if that is the norm. I do have to say, the person who assisted us and the security were very helpful and very nice. The experience was surprisingly pleasant. The office is very outdated compared to the one in Fontana. But in reality that doesn't matter it's the service that makes the difference.

i recommend making a appointment online, they are very helpful and very organized…read more Note that there is no cellphone allowed in the office, shout out to Sam thank you for your assistance very much appreciated!