I checked in recently with my Mom to update her Direct Deposit information and we were really…read moreimpressed by how well this Office is run! The Room was well lit and properly staffed and the Security Guard was fully in his role as the first point of contact being assertively welcoming, inviting, and showing us how to proceed using the smart and efficient high tech systems. The waiting area was clean, comfortable, and spacious and there were large screens keeping everyone updated with their place in line and which window to go to. The lady who helped my Mom was very professional and organized! She helped us update Mom's direct deposit info as requested and reassured is the reissued checks were on the way. We recieved the direct deposit yesterday and are so grateful for the staff for making the process very easy and pleasant! Thank you to the Ontario Office Team for being on top of your operational excellence, we appreciate you so much!

So I came into this office and the security guard straight up told me that he is not going to…read moreanswer my question. I wanted to show him the letter and he said no to us twice. The security guard turned around and proactively asked the guy sitting next to us to see if he needed help. Before us, he was patiently asking a question from another African American lady. Wth! He really makes me think that they are doing racial profiling. Part ii, after waiting for one hour, we left the office. I called the SSA number and was told that the wait time was going to be 120 plus minutes. Since I only have today off. I searched around and found a place to upload docs. Meanwhile, I am still waiting for a call back from SSA.

Hello, Victoria from the calworks office in the back is…read moreJust completely rude to the customers coming in here asking for Help , I have no clue why this woman is even allowed to work here , complete disregard to the people Coming in , she has no common courtesy for any folks just rejecting people and sending them away , it has been a total bad experience working with her , the managers and supervisors should reconsider her working in this type of place .

They suck. I been here 4 times and they have an attitude when they talk to you. The social workers…read moreact like if they are giving you the help out of their pocket

5/5 - Super Smooth Global Entry Appointment!…read more I went to the Ontario Global Entry Enrollment Center today and had an amazing experience! I showed up about 15 minutes early, and they took me in right away--no waiting at all. The officer at check‑in was so friendly and professional, and the CBP officer who did my interview couldn't have been nicer. The whole thing took less than five minutes! The building was really easy to find with clear signs, and there's a parking lot right across from the entrance, which made everything super convenient. The facility was spotless and modern, and even the restroom was incredibly clean and updated (major bonus points!). I was in and out in about 10 minutes total. Honestly, this was one of the easiest and most pleasant government appointments I've ever had. If you're doing your Global Entry interview, I highly recommend coming to the Ontario location. Five stars all the way!

Everyone was friendly and kind. In and out within 5 minutes. It was such a pleasant experience.read more

Unhelpful reps they told my father/ mother are approved then they take it away making it impossible…read morefor them to afford their medications and surgery/ treatments one has liver issues and the other a stroke. It's not professional to lie to elderly/ disabled just to get them out of your office. They are still trying to get approved again after 2 months of no medical attention. I hope you know the harm you cause. They have visited many times in these months waiting in the long lines only to be lied to every single time.

I don't often come across Vietnamese officers who are especially friendly when assisting clients,…read moreso I was pleasantly surprised by my experience with Mrs. Duyen She was not only kind and approachable but also very knowledgeable and efficient. She answered all of my questions clearly and patiently, even the ones I felt might have been basic. Most importantly, she was able to help my parents and made the process much easier for them. I truly appreciate her professionalism and support. DPSS is fortunate to have someone like her on their team.

Nice experience but make an appointment. Like the DMV....you get finished a lot quicker with an…read moreappointment.

I was on hold for over a half an hour and that ridiculous music they play that drives you bonkers…read morekept playing getting louder and louder Played relentlessly. I call on another phone to find out they closed. Why would any human being that's normal be working here? I have the answer.

It has been a couple years now since household hazardous waste collection has moved into the new…read morePublic Works center on Lion and even though the old location was much closer to my house, this new facility is much better for everyone involved - volunteers and residents alike. A lot of cities in the IE have hazardous waste collection only once a month, or even once a quarter, but we are fortunate in Rancho to have collection every Saturday from 8am to noon (minus Saturdays of a holiday weekend). They take a wide variety of hazardous waste including electronics waste including monitors and TVs, pesticides, chemicals, fluorescent bulbs, batteries, motor oil, anti-freeze, brake fluid, paint, and more. Their website says they don't take tires or medical waste/sharps (though all RC fire stations have free medical sharps collection). This new location is in a permanent building, instead of sealand containers, and has a huge covered portico to keep it shady in the summer and dry in the winter. Everything is always well organized to get in and out fast. You may need to provide proof of residency, I usually have my water or trash bill with me that shows the address, just in case. Here is a link to the HHW website: http://www.cityofrc.us/cityhall/engineering/env/hhwfacility.asp

I think we can all agree that we need to do our parts to make sure that our landfills are being…read morefilled with hazardous crap, which makes me appreciate this place all the more. You can always count on this place being open every Saturday, except for major holidays. Located on 9th Street between Hellman and Vineyard, you go south on Lion St. until it dead ends at their building. You go into their driveway and follow the path to left which will ultimately lead you to the drop off point. You fill out the paperwork, and the guys will unload your items. I have dropped off old batteries, monitors and other electronic devices. The city has made hazardous waste disposal a no-brainer. Great job, Rancho!

It's been years since I lived in Ontario, but this city still holds dear to my heart…read more We come here on the weekends to either shop or come to eat at restaurants that aren't in our local city. We like flying out on Ontario because it's closer and not as crowded as LAX. There's a nice, indoor mall call Ontario Mills Mall to shop at. Overall it's a lovely city to go for the day with your family.

In the recent days with these winds, we have had a few of our street trees fall. We made a call to…read morethe city, to let them know and they came right away. They understood how critical the situation was since it fell on a power wire and there was debris all over. I was very impressed on how fast they moved. Thank you, City of Ontario !

The security were very clear in regards to their instruction. They kept it nice and simple. Pretty…read morerelaxed experience to me! I appreciate their helpfulness and they did a great job keeping things in order and safe for everyone!! Thanks Gentlemen You are appreciated!!

2nd time I've been to this office in the last 6 months.... the employees here are courteous &…read morehelpful... most of the reviews Ive read on here are not at all what I experienced... They do have a mail drop off at this location.... it is inside the building.... The officers will direct you at the front-door.... The officers are friendly and accommodating.......but need to do their job.... Thank goodness the employees here were available to help me out once again.... Thank you!!!

very polite in this office and sufficient.the workers were very helpful and professional.read more

Never answer their line! I've called multiple times this week and NOTHING. At least set up your…read morevoicemail!!

i recommend making a appointment online, they are very helpful and very organized…read more Note that there is no cellphone allowed in the office, shout out to Sam thank you for your assistance very much appreciated!

Excellent place. They are a pain in the ... with bureaucracy and their policies but that's…read moregovernment, what does any one expect? The people who actually work here are very kind and helpful and a pleasure to deal with. I've had several major issues and they worked to make sure they were taken care of in a timely manner