Government workers are literally incompetent. As well as the security guards when they want to answer the question you have for social security workers! I had went a month in advance to go ask some questions. Security didn't let me in just to ask a simple question. Said you need appointment and gave me a paper to call. Also, a form to request a copy of a ss card for a minor. I called to get appointment for a copy of a minor ss card. I ask what do I need to request them. The person tells me the usual identification for a minor(passport, school ID, vaccines and birth certificate together). Not once said that there is a criteria for the ages. 0-4 you can use this and 4 and up you can only use this. Also, all documents that is medical has to be notarized and signed by a doctor. Today is my appointment. What a slap in the face I get when I show up with the documentation that the person on the phone TOLD ME!!!! Person at the window like huh. Yeah, none of this is correct and gives me a paper and tells me this and that. He asks for a iehp card. Only card from iehp is insurance card. On the paper it says they can take that so why did he ask for it, huh? Something else about it can't be issued more than four years!!!!!!! Side note. When the conversation is all done. He said he can help me all the way until 4pm. I told him I'll be back in 20mins. I don't live far. I get back he isn't at his desk but a lady. I let the lady know if she can notify the person that sitting there that I'm back. Nothing. Waited 40min seen people go to his window to be helped. read more

2nd time I've been to this office in the last 6 months.... the employees here are courteous & helpful... most of the reviews Ive read on here are not at all what I experienced... They do have a mail drop off at this location.... it is inside the building.... The officers will direct you at the front-door.... The officers are friendly and accommodating.......but need to do their job.... Thank goodness the employees here were available to help me out once again.... Thank you!!! read more

The security were very clear in regards to their instruction. They kept it nice and simple. Pretty relaxed experience to me! I appreciate their helpfulness and they did a great job keeping things in order and safe for everyone!! Thanks Gentlemen You are appreciated!! read more

Total organized and fast! I got there around 9am AND had an appointment which it seems most people didn't. I needed a certified copy and the clerk said my spot was still open to me even when I had to go back and get my copies from the court and once she didn't have someone that I could go right back up. All was handled within 5 mins once it was all said and done, have the documents you need and grab a ticket! Very quick, easy and straight-forward! read more

Good business as a whole is not terrible however I applied for Social Security October 2024 is now December 30 of 2025 and I still do not have an answer. I had to get an attorney and I can't even walk. I'm using a walker, but I can't walk. I have to hold onto it or countertops. I have in-home sports services helping me with someone that comes and helps me in my home. Take care of my needs. The doctor did eight surgeries in the past two months. I've been hospitalized for over two months. It's just been a mess in for them still not to approve me? I don't know what else somebody needs to do. I can't lift my head up. I'm in so much pain it's tremendous absolutely tremendous beyond frustrating. read more

This place is the worst ..had to go 2 x for an appointment then called directly to try to schedule an earlier appt. I waited on phone to this office for 1-2 hours & the lady very rude !!!!!!! I don't understand why you hire rude people to answer phone...I was on phone yesterday waiting on phone for 4 hours and nobody answered... read more

The San Bernardino SS Office is the WORST! Very similar to being treating like a prisoner, armed guards included. The lady at Window #6 was mean, rude, loud, and very UNPROFESSIONAL. This place needs a total overhaul. read more

If You REALLY HAVE TO get some progress for a personal matter, we often don't have much choice than to show up and get our matters dealt with. Today on Friday the line was barely a few people at around noon. With a matter involving elderly Mom with medical conditions... I came 1st to handle the 'Waiting' so my loved ones didn't have to. Security guys were AWESOME... 5 stars! Easy going and kind, just be smart about SELF DEFENSE weapons: leave them in your car. Be smart/wise: Bring any potentially useful documents and especially all identifying details... IF IN DOUBT = BRING IT! (Make use of waiting) A prior review mentioned how they mailed their passport. seriously? If you might be told "Mail your passport" then bring it IN TO AN OFFICE versus mailing! Anteby of San Bernardino Social Security office at building # 605 told me that if ANY documentation is delivered either in Person or otherwise mailed it MUST have a Social Security Number CLEARLY referenced or otherwise they wait 59-60 days before the documentation is destroyed! If you can't handle matters yourself get a very trusted relationship in your life to be a "Representative Payee" so that person can speak in your behalf... in case showing up for yourself might be to much or too complicated for YOU. Consider details of this review and read others experiences. Just because a agent/employee of this office directs you to do something that MAY seem incongruous or incomplete, SPEAK UP! Folks you gotta be your own advocate; if what you are told seems odd or 'OFF' SHOW UP and discuss it in person... they folks I spoke with were helpful. Security guards were polite. read more

Going to the social security office is like going to the dmv your going to wait in line . It's a pretty secure place as I entered there were 3 armed guards at the door , which I appreciate it . I felt very safe there. There people behind the counter were great help and I really appreciate that they treated me well and took care of me in a positive and respectful manner read more

first off the security guards have great energy and are really helpful. went in for an appointment and was in and out plus the workers were super helpful. read more

Okay, so these people are still not alloqing walk-in services. Also, if you didn't know this, you get a sticky note with phone number from the security guy. After 38 minutes on hold, the person said they would send the application. To complete it and send it back in with a copy of CDL. Did this, as instructed. Two weeks later, received a letter from SSN stating only originals are accepted. Who wants to send their license in the mail! I called them back, was told only original documentation with Complete DOB accepted. I voiced concerns about sending this in the mail. She told me I can put it in their drop box. Here I am in front of their building and GUESS WHAT?! NO DROP BOX!! This is own government NOT working for us!! Sigh,these Pele are inept!! read more

Social Security - Got Drop Box? OF COURSE NOT! - Public Services & Government Near Me - San Bernardino, California

They lost my baby's original birth certificate, my passport & my baby's footprint card which was very special to me. I sent in the application for my baby's SSN with all of the above original documents after not being able to get an in-person appointment or get ahold of anyone on the phone. I was supposed to receive my documents back along with the baby's SSN within 14 business days. It has been 2 months, and I have not been updated or sent any mail. We haven't been able to file our taxes and had to file an extension because we don't have the baby's SSN. I am unable to make an in-person appointment for this task because they won't allow me to online and I can't get ahold of anyone via phone. I've stayed on hold 3x for over 2 hours just to be hung up on saying they were too busy and to call back later. I'm so frustrated and extremely heartbroken about losing my baby's home-birth certificate with his newborn footprints on it. Worse - I have no one to get ahold of in order to speak with them about this. read more

I went into ssi and they had to check my stuff I asked if I can pull stuff out cause I'm ocd part of reason I'm on ssi is I have ptsd and ocd he proceeds to yell across whole building that I have ocd and should be wearing a mask trying to publicly humiliate me I went to ask other security to please have him stop when the one who yelled my business kept getting in between me and other guy yelling in my face so I tried to leave where he has open it he shoved me as hard as he could yelling nah don't u want to report me my supervisor coming I called her for u when I didn't ask for it and when I went to walk other way to get out he tried to block me again so I took picture of him cause he would stop getting in my face this is exactly why I'm fearful of men and have posts and cannot work I have panic attacks and sexuires induced by stress not to mention I told him I'm high risk pregnant and still kept shoving me zero stars if I could for this guy he should not be around disabled people and btw supervisor she said it's okay for him to yell your disability and shove you so she don't care please stay away from him read more

Social Security - Very combative and abusive worker - Public Services & Government Near Me - San Bernardino, California

Omg this is the most ridiculous place I have been to in my life. There is literally no organization there's people all over the place. They have you stand in the longest of lines just to get a number, then when you have your number there is no indication of how long you have to wait. There is no way you can get an appointment for even the most basic of stuff. I feel bad for people who have to come regularly. This is my first time and last time at a social security office and it was literally the worst experience ever. They really need to find a way to get more organized and lessen the wait times. Not to mention how many people they let inside the building there's a big possibility you catch covid or something sketch having to be so close to so many people for hours. Good luck to anyone who ever needs to go here. read more

Crazy lines I mean super packed with a line from inside out! Then once you finally get in you have to wait in another line. You wait until you reach the front windows they give you a number. Then they make you wait again until your number is called. The 1st line to enter building was a short wait. Now the 2nd line waiting to get your number is a whole different story. I had to wait for over 1 hr 45 mins. Now after getting number it was like a 10 min wait and no more than 10 minutes to get my new S.S card. All the employees were friendly and helpful. But I wish they had a better system in place to get that line moving faster. read more

There was a long wait, but all of the people who worked there were super nice and helpful! What a pleasant surprise and positive experience.

Long ass wait rude af but seen the baddest girl there she had on some doc martins and a nose piercing

Talk to the goddamn manager there and all he told me to say he could not give me a goddamn receipt he's an asshole and a half so I mean hey they want you to come in and take care of your shit but they're not willing to give you anything to prove that you've done what you were supposed to do then you ask him oh can I talk to my caseworker they tell you to go fuck off and die so I mean I highly don't recommend this place only if you have to deal with them then okay and they deserve a negative five not a one read more

I had to send my passport as proof of citizenship to this office. I've been very nervous about having my passport out of my hand but had no choice. It was signed for two weeks ago and have been trying to get hold of someone in the office to make sure they're sending it back soon. Over and over and over and over...and many more overs I've called, followed the prompts, left on hold, then hung up on. The office will be closing soon so don't think I'll get the info I need today, although I've been trying for 1 1/2 hours. Shame on them! and btw, I spoke with a SS agent at the general gov. number before that, didn't have to wait long and she was awesome and super helpful. SB SS Office needs to get retrained! read more

I contacted SSA via the internet to assist my nephew in completing an application for Disability benefits on Tuesday, January 18, 2022. He had a stroke on January 9, 2022 and is not conscious to do so. I received a call 01/21/22 at 3:19 pm from telephone number listed as 909 574-3890. This rude woman states she worked for SSA and wanted to speak with my nephew, Damon, which she had pronounced incorrectly and I corrected her. I attempted to explained to her he was hospitalized and unable to speak due to being not conscious. The caller was Mrs. Wells at 866 726-7865 x 10583. She is employed at the Fontana SSA office. As I attempted to explain to her the situation, she would cut my speaking off, she was rude and very aggressive to me. She told me I need to get him to sign a statement. I explained to her again her he was not conscious and covid restrictions at hospital and no visitors even if allowed, he was not conscious. I expressed to her that she was not providing customer service nor did she have any compassion for a family member to assist. I am a former SSA employee of 43 years and have held numerous positions with the agency and I know the protocol. She began raising her voice at me and this was not acceptable for me. I then expressed to her that I wanted no dealing with her. I hung up the telephone. I did research and found out whom her supervisor was. After being told there were 4 managers in this office of which is not true, i did get a name and telephone number of her supervisor, Maria Pimental at 866. 726-7865 x 10512 and I called and left her voicemail message to return my call same day at 3:30. I will give the superior until Monday January 24, 2022 by COB to return the call. If no response, I will seek a higher authority in the agency to handle this unprofessional employee. If she is frustrated with her job, she should seek another place of employment. I then thought she must have been working from home and I would hope she is not conducting that attitude and manner of business in an office with the public and other employees present. I am sickened to my stomach that she may be treating the elderly in this manner. In my years in the agency I have been nothing other that compassionate and a caring employee. Anyone experiencing any type of treatment from this person or the agency should document either via Yelp or other form as these people don't need this type of employment in this profession. Thank you. read more

Mr. Carreon did a professional and pleasant interview for my enrollment. He was efficient and helpful. I am grateful for good service.

This place is always busy! Yikes but the customer service is on point. They may not be the "friendliest" but they know what they are doing and get the job done while keeping the clients very informed. Ill take a professional over someone who is disorganized and overly friendly any day read more

If you're planning on going to the Social Security office make sure that you do not go on Monday since it seems to be the busiest day.

Worset service ever, have to get freaking number just for basic information , wow this office needs way flipping better office management!!!

I waited on the phone for over 2 hours. A rep finally picked up and said hold on one moment after I told them why I was calling. Then they hung up on me. I called back had to hold again for over 1.5 hours then they closed and didn't pick up my call! Really this is not ok to do to people. read more

disregard all of the negative comments from negative people what establishment is perfect ? i went down with all of the documents they needed & I was helped wait time is long but the ratio to employees & visitors is ridiculously uneven give these people a break read more

Terrible there was a asshole security mall guard thought he was a real police officer, telling people to wear a mask if you had a phone you had to put it on blue tooth were there was no signs saying you have to put your phone on blue tooth. read more

I couldn't get anyone to answer the phone so I went here, waited an hour outside to get inside the actual building, waited another two more hours to talk to someone. 7+ booths and only 2 of them were open. I don't know where all my tax money is going to.. Do your self a favor and drive the extra mile to another social security office. read more

I waited for ever and when i saw them they still changed my sons benefits.. No one knows what to say..either u charge what fair share is..or fair market value..or the cut benefits..but if charge them that ..they cut benefits anyway cuz they say they cant pay..so u chargebkess so they CAN pay and they cut benefits cuz u charged less.. All this before they even knew what was being charged ..never had this problem until we moved to san bernardino!! But put them in a bug infested room and board with 5 people to a room all getting charged the same amount and THATS OK!! What in the world!!! read more

This place reminds me of the DMV, but in some ways maybe it's worse. First, I waited in a line in the blazing sun outside before I could even get in the door. Then, I went through security to get in a line to get a ticket at the kiosk. Next, I got to sit amongst a mass of people in a warm room waiting for my number to be called. After over an hour, my number gets called and I'm thinking woo hoo yeahhh it's my turn. Well, NO! At the window, I was told he is just checking me in and he wasn't very helpful. I asked is there a better day to come? He said NO. So, I asked is there a better time to come? He said NO. I think that was just his response to everything. I left, so I can't give you an idea of how long it will take to be seen. Apparently you can make an appt. The man sitting next to me said he tried to make an appt, but the 1st one was about 6 weeks away. If you go, have more than 2 hours to spare and bring something to do. And be prepared to stand in the sun - sunscreen, sunglasses or whatever you need. Also, if you have an SUV, parking stalls are very small. read more

I accompanied my elderly, disabled mother to the Social Security office in San Bernardino. The number and line system in place is an absolute nightmare(be prepared to wait at least 3hrs) It was inclement weather, rainy and cold! They have you wait outside and only allow ONE person in at a time. You stand in two different lines before your given a number. Then wait and wait and wait... My biggest complaint is the hired help, security guards, they act as if they are FBI agents and need to practically do a strip search prior to your entry. The salty, unprofessional, foul mouthed, invasive security guard yells "NEXT!!!" and asks you to place your personal property in the bucket, ok fine, no problem. But then ask you to remove, jacket and/or sweater, watch and glasses??!!! I CAN ASSURE YOU that my elderly mother who is pushing a walker is not "hiding" any explosives or firearms UNDER HER GLASSES!!! If she was... I'm sure the metal detector and wand would detect that! (insert eye roll here) He was cursing and was disrespectful. It's appalling to witness the arrogant "corporal" behave in such a manner. Overall, bad experience! Note to self: Make a DAMN appointment!!! read more

I only give them two stars because of my personal situation. I needed to drop off one form. It was from state disability. That's all I needed. Well they don't have a drop off one form window so I had to take a number and wait to be called. It took just over three hours. If they would put in some sort of mail slot or something it would sure be nice. I didn't have to talk to anybody or anything.. When they called my number I went to the window, handed the guy my form, he said can I help you with anything else, I said no thanks and he said "have a good day." Three hours. read more

Should be minus a trillion stars damn place I was in there today 9/15/2016 had stand in that ungodly line hot meds I take I'm not suppose to be in the sun ask the the security guard at the door when I 1st arrived where I go cause 1st time there and needed get something dropped off and ask a question if there was a way they could print something off my email from my iPad so they would have it and the security guard was as rude as hell told me stand in the line then I heard him say something and I said you talking to me he said no I'm not go get in line.. him and the other security guard spent more time talking to each other then anything else they were just flat rude.. I don't care if you changed your diet and lifting weights also don't care what someone else did that buffed them up or how long takes u get home and how Lil time u have with your daughter I shouldn't know any of this it isn't my business and I have no care in the world about it I'm there to get things done but you guys just talked loudly to each other instead of paying more attention and doing your job properly i stood there I was sweating getting lightheaded cause I didn't bring anything drink no meds so was in massive pain finally got to the entrance over a hr later then the Same security guard yanked my iPad out of my purse I had a dollar bill that came up missing due to him yanking and pulling everything out I didn't have nothing but my wallet and my perfume and iPad and my iPhone why the hell u have open my wallet why you have to yank my stuff out of my purse the court house doesn't due that kind of thing ever never had any prob like that I will be filing complaint on those security guards crap tomorrow I know it's just a dollar but still it was my dollar.. got passed the idiot security guards and had Sand in another line stood there waited then got window after abou 30 min and asked guy at window 7 explained needed drop off ect he said I can't help you gave me a ticket thin with a number on it the number being A686 the numbers being called left and right A680 ect ect get to A685 hr later still with customer A685 and then someone else sits at counter 2 and the number he calls is A687 then A688 I went to the other security guard Asked him what's going on they just totally bypassed my number he said very rudely oh they do that just depends on what you are there for ok now I'm hotter then hell IM ONLY HERE DROP SOMETHING OFF WHAT THE HELL IS WRONG WITH THESE PEOPLE THEY ARE RUDE NO HELP BUT YET FOR SOMEONE ELSE THEY BE LIKE ALL NICE GO GET HER THE SUPERVISOR MANAGER OF THE SS OFFICE BUT TREAT ME LIKE CRAP OH HELL NO YOU ARE NOT BUDDY.. As soon as window 2 customer left I went right up and asked the guy what was going on my number was totally bypassed showed him my ticket thing and he looked showed I was taken care of which I hadn't Been helped at all put thru hell yeah they did great job at that idiots.. the gentleman at window 2 was my big help he said what's going on you shouldn't have had go thru all this for the reason u are here for drop something off and ask a question he was great but couldn't print up what I needed turn in he gave me time cause all I had to be told at the start when I first asked what to do I should have been directed to a supervisor and he could said sorry we can't print it but I would been out of there by 930 am or so could gone get copied and dropped it in the drop box that is inside but no arrogant security guards and window number 7 guy had waste not only my time but the time of others just cause they to FRIGGEN good to be polite and helpful to someone in lots of pain maybe you enjoy watching people suffer I say that the social security office needs do a refresher course or give a course on how to be polite and not be so rude and the security guards need to be trained proper it seems THE don't do anymore work then they have to and if they have do something they look like omg I really have to THEY act like it's a chore they get paid they should be trained properly especially on a thing called MANNERS AND RESPECT AND CURTESY They get paid to be assistance wether it be customers or the employees behind the counter no reason for such rudeness and none sense read more

Social Security - Irritating when u only need drop something off and u ask where u have go and nobody helps geez thanks go get training - Public Services & Government Near Me - San Bernardino, California

See all

Social security has idiots that work there when it comes to any type of social security benefits. Wait times just to get in the building are extremely long like over an hour just to wait in another line to wait another few hours to speak to someone. read more

This place is ridiculous. They don't call your numbers in order with whoever gets in line first. So someone could have arrived 2 hours after you and you'll still be waiting. That system sucks.. how is that far to someone who gets there first and the person who arrived super late get called over and be done with. By 2 hours in I asked the rent a cops if they called my number because the letter category and then the numbers went passed mine. Totally brushed me off like I was being crazy or some shit like that, he said, "no it doesn't call the numbers in order" So I said, "I realize that but the E group the numbers passed mine". whatever I took his word for it. Another hour passes by and I'm thinking this isn't right? So again I asked the rent a cop if he can just find out if my number was called, he says, "we can't find out but if you wait at the receptionist like they'll tell you". So shit at that point might of as well. I get up to the window and asked the lady, "we sure did call your number". Three hours later.... What irritates me is that for the Spanish speaking people receptionist call their numbers over and over and wait about five to ten mins for them to get up to the window. Then after 10 mins they then call the next number if they didn't come up to the window. read more

Lying security guard, You stand out side in the heat for over hour. Then the Guard inform us its a busy today so once you get inside you have other 2 hour wait!! I found out this wait time is typical and the guard use this informtion to get people to leave. I was one of them!!! Four guard got into fight with a older person and push her out of the building. I told the guard that was inappropriate behaver, I inform I was going to report him, he inform me make sure you spell my name correctly!!! So I call the SSN office to complain about the lie about the 2 hours wait and about how the security guards physical attach a older woman. They inform me SSN office will call me back to set up a appointment, and hear my complain, Never heard back!!!!! Now I am on the phone 1800-772-1213 to try to set up appointment 1 hrs. and 30 still waiting Update the number that the no name guard, gave me was WRONG!! 1-800-772-1213. I was inform the local office set up these appointment and why am I calling 1 800-772-1213 1 1/2 later. She inform me that there office do not set up the appointments like this only the LOCAL office do?? She e-mail the LOCAL office about my complain and I need appointment in 7 days!!! read more

Great service Security guards went above an beyond even letting the people with kids to the front of the line. They move as fast as they can alot of people visit this location. Keep it up everyone has different experiences but mine was a good one. read more

I brought my mother here at around 11:10 am yesterday. We had to wait in a line outside. The security calls people one by one and makes people take off their sweaters, put their bags/wallets, keys and any other metal items on the table. The person then has to pass by a metal detector. I am glad they do this because of the area it is located in (unlike Fontana, who doesn't do this). We were inside by like 11:40 am. We then were given a number and waited until like 12:20 pm. to be called. The employee then called our number and helped my mother change her last name. Be advised that if you are changing your last name (because you got married) you will need to take a valid ID and/or valid passport and your original marriage certificate. We were out of the office by like 12:40 pm. The only reason I give it a 4 is because of a security guard who was acting like a d*** and was not one bit nice. We said thank you to him for opening the door for us and he said nothing and closed the door. Other than that, there were two other securities who were nice. read more

I'm sure a lot of people had different experiences at this place since this isn't exactly a fun place to be under any circumstances, but my rating is based on my experience today. Considering I had to be here, I can't get mad and let that effect the rating. I was notified by mail to meet with a representative between the hours of 10a--2p. I barely made it in time, so I was worried someone was going to give me attitude for coming at the last possible time slot. The room was absolutely packed with people. First I was greeted by security and he was very helpful checking my paperwork to make sure I was in the right place. My Mother was with me and brought food in with her in her bag and he was nice enough to not make her go back out into the heat and put it in the car, effectively making the food perish and making her walk all the way back. He just asked her not to eat it while she was in the building, which I thought was pretty nice of him. Next thing I printed a ticket from the computer and found basically the only place left to sit. Since my case was either a different type from everyone else's or they were expecting me (I don't know which), I only waited about 10 minutes or less. I had all of the paperwork already filled out, so the woman at the window just took it and basically thanked me and sent me on way. She actually answered one quick question I had too. No long drawn out process, no attitudes, and I like how they identified that mine was quick and simple so they jumped me to the front of the line to just drop it and go. I would have been really upset if I waited 2 or 3 hours for my turn just for a 30 second interaction. I was surprisingly pleased! 4 Stars! read more

Staff was very helpful and courteous. An extremely people friendly atmosphere. Keep up the good work!