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    US Moving Group

    1.9 (70 reviews)
    Closed 9:00 am - 6:00 pm

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    Services - US Moving Group

    Out-of-state moving

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    A grill and was not reimbursed anything had to throw it away it was not usable
    Staci G.

    More than 60% of our things were damaged. Lost furniture was lost and when called company about missing items was asked to look for other peoples lost items. Files a claim with their insurance company and it took them three months to get back to me and my damages of over $13,000 (generous low end) was submitted we got 200 dollars back. PLEASE DO NOT USE THIS COMPANY. I have moved a lot and they have no idea what they are doing. They are also very unprofessional.

    Maya G.

    When it comes to this company, trust the bad reviews. I have had one of the worst experiences of my life with this company & I want to help others avoid this stress and frustration. There is a reason the BBB revoked their accreditation of this company. Let's start with the pick up of my things. They said they would arrive on a Thursday afternoon to pick up but instead came on Wednesday morning with no warning. Then the movers tried to nickel and dime me the whole way, and tried to have me sign all the paperwork for payment while trying to hide the total. It felt very shady. Next, they could not give us any kind of estimate for the delivery. Literally NOTHING. When moving across country, I understand that my things won't be there instantly but I need a better window than 21 days. That's a lot of hotel bills in the meantime. When our things arrived, that's when it really hit the fan. To start, the lead mover was the rudest man I have ever met- to the point he had me in tears when he left. Eye rolling, "duh" grunts, the works. I just felt so degraded- it was humiliating to have this man berate me while unloading my broken things. Furniture was smashed, picture frames broken, a computer monitor bent in half. The rude man was also by contract supposed to reassemble our bed, but instead he put a few pieces together backwards, broke some of the supports, stripped the screws & then yelled at me that I should deal with this myself. (I did end up fixing the entire bed myself. That's how easy the bed was- a 95 lb girl was able to assemble it with no instruction.) All in all, this company was a scam. It was a complete waste of money, and far more hassle than just moving myself w/o help. PLEASE LEARN FROM MY MISTAKE!

    Delivery

    Service was amazing on both ends of the move! Our driver Ariel coordinated our move and kept in touch with us the whole way. All of the movers were polite and professional. Absolutely nothing was missing or broken. We were very worried but Ariel put us at ease. Our belongings were delivered and set up in 4 short days!!! We highly recommend them!!! 5 stars!!!

    We originally hired first rate movers for a long distance moving service. They outsourced Big Shoulders Moving Co. Immediately we were charged and extra 1k from the quote once they loaded our belong due to cubic sqf, which if it was extra I do understand. They were good at communicating with is throughout the process. We were called a day or so before our expected drop off date, they were inquiring if we have space to park a semi which we verified numerous times that we did have space and did not need a shuttle for an additional fee. That was agreed upon and they stated it would not be moved to a shuttle. We get a call the next day with Big Shoulders informing us we owe an additonal $843 dollars for a shuttle fee which we declined the day before and the company just decided to do this anyway. The company they outsourced were just following orders but would not release our belongings without the additional payment. We called Big Shoulders Moving comany and were met with a cold shoulder telling us they are not will to help us in the slightest. What it feels like is a scam, and now with our things being unloaded boxes and furniture are damaged. Absolutely Terrible experience. Do not use this company.

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    They're working with me to make me more comfortable with the process- will update when we officially receive our belongings.

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    Page 1 of 2

    Ask the Community - US Moving Group

    Review Highlights - US Moving Group

    I had initially posted a one star review based on my experience.

    Mentioned in 3 reviews

    Read more highlights

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    Jeff was awesome. Was able to get in and out quickly and answer my questions. Also kind enough to…read moreshow me multiple units and work through needs. If Congress worked this well, we'd all be rich and happy.

    This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

    StorageMart

    StorageMart

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    I went to this storage facility to see how it looked and to check some specific storage units that…read morewere available. I randomly discovered this place while searching for storage on Google Maps. What caught my attention about this particular storage right away was the prices - they looked very reasonable online on the official website. I had checked a few other storage facilities around Midtown Miami, and StorageMart definitely offered the best deals for the same-sized units. But when I actually visited the StorageMart and spoke with the Rental Office manager, he told me that the prices are a little higher if you book directly with them. The online deals are cheaper; take note of that! Another plus about this facility - there were three people working at the Rental Office that day. At other storage companies I visited, there was usually just one person at the office. The manager here was nice and friendly. He gave me a tour of the facility and answered all my questions. I left with a very positive impression of the place. Everything looked very good and clean. There were no weird smells on the floors. Every floor I checked had good lighting, and the air conditioners were working well - the air was perfectly cool. The only negative thing I can mention about this facility is that there aren't many parking spots (I believe I counted just about six). When I arrived, all the spots were taken, so I had to park on a side street near the storage. Also, honestly, the location of the storage isn't ideal. It's separated from Midtown Miami by a highway, so it's definitely complicated if you're a pedestrian and want to walk there from Midtown. To sum up: I think this StorageMart property is very nice, and I am seriously considering renting a unit here. I can absolutely recommend it!

    From the owner: StorageMart self storage in Miami offers climate controlled storage units in an all-indoor…read morefacility, so you can protect your storage space and your things from the weather's whims. Conveniently located just off Highway 441, you can come and go with ease. Our Miami self storage facility features multiple loading bays large enough for moving vans and trucks, as well as complementary carts to help save you time and to help save your back. In addition to our everyday low prices, we also offer special pricing when you rent your storage space exclusively online. And don't forget to check out our seasonal deals and special offers throughout the year. When you need a Miami storage unit, come to StorageMart for affordable self storage near you.

    US Moving Group - movers - Updated May 2026

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