I contracted with US Flooring LLC in Gaithersburg, MD to purchase and installation of Mannington LVP flooring, one piece steps/treads as flooring, white risers, and molding in all areas with installed flooring. The white risers were not installed, so I was reimbursed for this cost. Instead of the Simple steps made by Mannington, the flooring was installed with delicate stair nosing. Soon thereafter, the nail heads popped through some of the stair nosings. On some areas of stair nosings where nails were not installed, the nosings are loose. The molding was not installed around the flooring in a few areas. The amount of additional flooring ordered for the waste was high. I ended up with 3 extra boxes of flooring. For approximately 2+ months, I have tried. with no success, to address and resolve these issues, first with Marcos, then with Jose. In my opinion, their first inclination is to probe to identify reasons not to fix issues. Jose promised to speak with Carlos to schedule the repairs and leave a check for 2 boxes of flooring as a sign of good customer service. Thus far, no appointment has been scheduled and I have not been paid for the flooring he accepted back without a restocking fee deducted. I have not received a response to my email about the funds owed to me. I would not recommend this business because in my experience its business model does not support good customer service, a willingness to timely and professionally address and resolve issues upon first notice of problems, and open and honest communications. I have found that when there is an issue, US Flooring LLC will make empty promises, fail to fix issues, and has left me with an unfinished project with unstable stair nosing. Lastly, I was told by Marcos and Jose that Mannington did not offer Simple Steps in July 2024, which is not supported by Mannington's YouTube video and confirmation made by Mannington's Customer Care Center. read more