Dr. Bryan Kansas MD has been providing wonderful care and support for me for nearly five years…read morenow!!! Dr. Bryan Kansas has a wonderful sense of humor that makes his consultation visits with me so much more enjoyable and knowledgeable!!! He is a wonderful listener and always provides for me knowledgeable advice in regards to all of my urological health issues!!! I highly recommend Dr. Bryan Kansas MD to all new patients that are wanting a very outstanding and reliable physician with Urology Austin!!! Jerry Stefek

super easy to talk to, gets right to it, doesn't blind you with the unnecessary. Addressed exacvtly…read morewhat I came in for and also gave me fantastic advice on a protocol that Ive been doing for years somewhat incorrectly. There is no way a man isnt going to be apprehensive about his U appointment- you can forget all that with Kansas- no embarrassment and a great manner. Strongly recommend

Dr Tsai was great!!! Patient, friendly, professional and matter of fact. Texas Urology call center…read morewas absolutely terrible. Dr ordered followup for 1-2 weeks after surgery. I called and was given a date almost 5 weeks out. I told the lady the Dr's written order was for 1-2 weeks. She was clearly agitated and told me that someone would call me back within 48 hrs. I asked for Dr. Tsai's office number and she no, I was not allowed to have that. Of course I received no call back., so I called again, explained it all to another lady and she promised that I would hear something later that day or the next. Again no return call and still no follow-up into week 2 post op. Obviously the call center folks don't care what the Doctor orders nor about the welfare of the patient.

Urology Austin has eighteen locations throughout metropolitan Austin and nearby cities for over…read morenearly twenty years ago!!! Their exceptional care and ongoing support for their new and existing patients has had given their patients solutions towards living a better and a healthier lifestyle!!! Jerry Stefek

I had a fantastic new pt appointment with Dr Geiser. It was thorough, educational, thoughtful and…read morekind. He was on time, despite computer system problems at the office. He reviewed prevention and statistics for reoccurrence. His kind, reassuring bedside manner makes him a wonderful urologist to see. I am a health care provider (pediatric nurse). So, I switch when the care isn't exceptional. I can highly recommend Dr Geiser!

Follow-up for problems related to a rushed appointment was poor and didn't meet expectations…read more This practice used to be much better in all aspects of medical care.

I had to bring my teenaged daughter after some complications from anesthesia (not performed by Dr…read moreShaw). The staff put us at ease from our first contact. The surroundings were calming. Heather, Dr Shaw, and our nurse (can't believe I can't remember her name) made sure my daughter understood what was happening and what to do. She was able to sleep after that visit. I've been to other urology practices in other cities and this one is by far the best I've experienced.

TO DR. SHAW, TO YOUR INVESTORS, OTHER OWNERS, AND TO YOUR POTENTIAL PATIENTS…read more You all are using bad business practices. I UNDERSTAND THE SURGERIES GO WRONG. BUT IT WAS MORE THAN THAT. Training moment for you all, please read. Hopefully other people can avoid this scenario. Do not use this urologist, go anywhere but here. Nothing but problems. 1. Dr. Shaw gave me a vasectomy and several days later I had a giant lump on the right side. Went back several times over the next few months to see him and only saw his associates who gave me round of antibiotics, three rounds in a row before addressing any of the problems. I would request to see him on the phone they would say yes it's with him and it would just be another person who's never seen me before. The last visit I had was with a woman who actually shot me straight and said this is not normal and did not want to give me a fourth round of antibiotics. 2. After these multiple visits request requesting him but getting a nurse or associate I Literally had to stand in the office and demand to see him, they pulled me aside because I was being a squeaky wheel demanding to see the surgeon who bought my operation. Hence, I finally got to see Dr. Shaw directly after months and months of pain and suffering . 3. He told me that he no longer uses the technique that he used on me for this very reason, he could fix it, but it's a surgery and he has to put me under and my insurance would not cover it. He also agreed he would not bill me for that appointment. He looked in my eyes, shook my hand and told me he would not bill me. 4. Months and months later I get a bill for that visit from Dr. Shaw's office. Today I called and when I questioned it, they said they would take the co-pay off and I asked if I should call my insurance agency so they can take the entire visit off as discussed. The associate at Dr. Shaw's office hung up on me. They are trying to cover their tracks on a false bill in over billing situation She then handed me over to the practice manager. Large lump is still here and I've seen another urologist to see about taking care of it. I do not recommend using Dr. Shaw because of his inability to see a patient directly after a surgery when something went wrong. I had to stand my ground and demand to see him before he would. Then he made false promises and build me in my insurance anyway. If I personally would rate him as a surgeon, I would say one star because he botched mine, but I'm sure some things go wrong. The true one star situation here is a lack of ability to address the problem, when he did address the problem he made false promises, The manager said she would call me back in three days. I'll have another post on this in three days to see if this was taken care of. I'm also contacting my insurance agency to report an over billing statement. Dr. Shaw, hello from Travis hope you see this and I'm sure you remember me. Again, the one star is not because you botched my surgery. It's because of lack of the ability to own up to it, are you going through three rounds of antibiotics for something? That's not an infection, me having to stand in front of your office and demand to see you before I could see you again, and then making false promises to me afterwards. You looked me directly into my eyes and shook my hand and made me false promises. This is on you, Dr. Shaw. I'm sure you're a good surgeon and this is not the standards of your operation. I hope this is a training moment to make your process better.

Avoid this charlatan. At the age of 70, I consulted him because I was having to pee every fifteen…read moreminutes. After a year of talks and tests, he persuaded me to have my prostate surgically removed. A year and a half after the surgery, my frequent-urination problem had not improved. His only advice was to have patience; sometimes bladders took a "long time" to "settle down" after a surgery. I consulted my family-practice physician. He figured out that the frequent-urination problem was not caused by something with my bladder or prostate. It was caused by high blood-sugar (diabetes). After I changed my diet and started taking diabetic medicine, my urination problem went away. How is it possible that after years of medical school, and more years of being a practical urologist, Dr. Ruff was unable to imagine an alternative explanation for an old man's frequent-urination problem other than that it was caused by a malfunctioning bladder/prostate? I can only think of two possible explanations. Either he is deeply stupid, or does not care about the welfare of his patients. My advice: stay away from him.

Dr. Ruff is very professional and trustworthy. Would highly recommend him if you have to go to an…read moreUrologist

This Austin Urology office and Dr. Cuellar failed me miserably today. I've had about 40 minutes to…read morelower my blood pressure so here's my review: Today I had an appointment with ARA for 1:30pm for a CT w/contrast, I arrived early and was seen at approximately 1:10pm, at which time the nurse inserted an IV portal at approx. 1:20, they ran their blood test and discovered my craton level was raised and informed me their protocols wouldn't allow them to perform the CT w/contrast without Dr. Cuellar's approval to run the CT without contrast. They call Austin Urology and left a message at approx. 1:35 and they asked me if I'd wait for the Dr.'s Office to call back, I said I'd wait. (little did I know that my wait would exceed an hour before I was able to contact someone that actually answered the phone, the appointment desk (thanks to the appointment desk for at least answering the phone. After several more minutes of being on-hold I (not ARA) was finally transferred to Dr. Cuellar's nurse. Once I explained the situation and gave my phone to the CT Technician and they explained again and being put on hold again for almost 10 minutes, the Nurse finally said she was unable to reach you (Dr. Cuellar) at which point I decided I wasn't going to wait even longer and I was going to cancel my CT scan with ARA. So, what now Dr. Cuellar? My appointment next week was supposed to be to review my CT scan, which hasn't been done (with or without contrast). The phone system for Austin Urology is one of the worst I've experienced and trust me I have to deal with the VA's system and yours is by far the worst. I am anxiously awaiting a decision on whether or not my appointment for next week is either cancelled or rescheduled once again.

Dr. David Cuellar MD is a very friendly and knowledgeable urologist and surgeon that always wants…read moreto provide his most comprehensive care and support to all of his patients!!! I highly recommend Dr. David Cuellar for his outstanding care and support that he has for his new and existing patient to live a better and healthier lifestyle!!! Jerry Stefek

What a great doctor! I did not have any real experiences with specialists to compare Dr. Miller to…read moreuntil recently. I recently had to visit 2 other specialists and now realized how lucky I was to come across Dr. Miller at Urology Associates. Not every specialists has his bed side manners, and attention to detail. He also has a seasoned staff which most doctors offices lack. So if you're wondering if Dr. Miller is going to be a good fit, wonder no more.

From the owner: **Jeffrey S. Miller, M.D.**read more

Dr. Kocurek diagnosed and treated my symptom in 2 visits. This was after the same terrible…read moreexperience I had at the same urologist Dee C. went to (review 06/06/08). It was amazing, the other urologist took 5 years and no luck. 60 days with Dr. K., and I'm doing great!

After having had a terrible experience with another urologist during a bout of kidney stones, I…read moresucked it up and waited several days for an appointment with Dr. Kocurek. At all times he treated me with dignity and respect and as an advocate in my own care. He prefers to have discussions not in the exam room when you're wearing an ill-fitting thin gown, but in his comfortable office, where you're fully-clothed and feel like a grownup. He is calm and understanding. His office staff is also awfully nice. The hospital recommended this doctor to me and after having dealt with him, I understand why.

The most outstanding staff and facilities I've seen in a hospital as an Austin area native. We are…read moreso grateful for their L&D which is incredible and highly competent. Lakeway needs BSW here. We delivered our first son 10 months ago here and they were amazing. We plan to have our next children here. I've been present in other births at other Austin area hospitals and nothing compares to the care and quality at BSW Lakeway L&D. It's like they recruited the best nurses in central Texas. I can go on to say that their ICU is also amazing. About 13 months ago we said goodbye to my grandma there at the age of 94. They were so wonderful making her comfortable with her final breaths and so gracious to us while we said goodbye. Great bedside manner. Highly recommend this hospital all around.

Unfortunately, I've been to this location more times than I would have ever cared to over the…read moreyears. There's the main hospital which is quite large, and across the drive is a tall building that houses all of the specialty clinic offices (i.e., cardiology, obgyn, colorectal surgeon, GIs, etc). A complete renovation of the interior was completed during Covid when the clinics were closed. It's all bright, shiny and new, and now all the check in counters are on each side of a very wide long hallway on every floor. I really like all of the physicians and NPs that I see. It has taken me over six years to build my medical team and several of them are part of BSW. My favorite by far is my cardiologist. My least "dreaded" appointment to attend. Would be five stars, but a few things to note: like a few others have said, scheduling can be a bit of a nightmare at times. There's a central line you must call if you are unable to schedule through your patient portal (which is most often the case). I really wish I had the ability to contact each physician's office separately to speak to the schedulers who I personally know. And yes, some specialists are booked months out, sometimes into the following year. The specialty clinics appear to be understaffed. The parking garage is also not very convenient. It is located a little far away, and is not idea for someone with limited mobility. I have an inpatient procedure coming in the future, so I will be able to give an updated review of my experience at that time. Wish me luck!