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    Urich Lock

    5.0 (4 reviews)
    Closed 9:00 am - 4:00 pm

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    Services - Urich Lock

    Installing or replacing locks

    Lock rekeying

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    2 years ago

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    FlyLock

    FlyLock

    (2 reviews)

    Mitchell West

    DO NOT USE THIS SERVICE. I booked a simple job today, tech showed up and spent more than 30 minutes…read moretrying to understand that I want keyholes on five doors replaced---had to explain it to him 5-7 times. He was evasive and acted shady. He claimed he did not have the parts he needed (again, very basic every-day locks) and would have to order them. Then he left to do another job and said the owner would "call me with a quote". I called the owner, never got a call back. I was explicit when I booked the appointment weeks ago that I wanted to job done today -- not an estimate. This is contrary to the commitment the HQ Call Center made when I made the reservation. Really poor service.

    0 isn't an option so I guess they get a 1 which they definitely do not deserve. Trying to work with…read moreJohn Henderson was an absolute nightmare. We were cancelled on or no showed on FIVE times to have new locks installed for our business. When I called their call center to see if someone would be showing up he called me and was terribly rude and confronted me about calling them as if I was in the wrong. The three times they showed up in over 1.5 weeks the first time they did nothing at all and said the parts we were sent by our gym management system wouldn't work and then the next two times they still didn't have all the right parts. He took our parts we already paid for without our permission and then wanted to charge for the one door handle they managed to install the entire time. The next time they now showed no called two days in a row I had my fiancé call to see what time someone would be showing up the third day we hadn't heard anything and John was even more rude. Said "I don't like being pushed around" in response to being asked what time someone would be arriving. He didn't care that we were paying customers and they have other jobs. After over a week and a half of this nightmare we fired him and had to have someone else come and actually do the job. DO NOT HIRE!

    Urich Lock - locksmiths - Updated May 2026

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